Commonly Available Job Positions at Midland Air Service Experts Heating & Air Conditioning in Columbia Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, motivates sales, and provides leadership to all staff and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician interacts with residential and/or commercial customers to answer questions, resolve concerns, and verify complete customer satisfaction. The person in the role also promotes products and services to customer and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also performs installation and service on indoor air quality products and equipment, as well, and has the ability to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer questions, objections, and billing questions with the highest level of consideration and professionalism to solve customer complaints with a single-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, abiding by approved radio and pager procedures, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also corresponds with the customer to confirm the customer is notified of scheduled appointments, respond to queries, and to help resolve issues. The Dispatcher effectively plans and routes the most ideal technicians in accordance with established company procedures.