How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you probably heard about the recent issues and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For additional information, visit Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some issues, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to rectify the problem and get it up and running again.

Indications of this problem include the following:
  • the thermostat being offline in the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s acting sluggish, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, LISTEN TO THEM.)

After approximately 10 minutes of charging, unhook the Nest Thermostat from the USB charger. If the component has turned on during this time, shut it down and then turn it back on again, manually restarting the Nest. Once it has restarted completely, plug it back in to fully charge. After another hour of charging, unplug the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more detailed instructions and information, see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Midland Air Service Experts Heating & Air Conditioning set up your Nest Thermostat, please give us a call at 803-399-7208 or schedule an appointment online. If your Nest Thermostat was not set up by Midland Air Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Also, do not let this experience scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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