How to Fix Your Nest Thermostat When it Won’t Respond

If you have a Nest Thermostat you have probably heard about the recent outages and may be living in fear of losing your home’s heating abilities in the dead of winter. 

But fear no more! 

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much? 

For more detailed information, see Nest Support page. For a quick overview, keep on reading: 

Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to fix the issue and get it up and going again. 

Indications of this glitch include the following: 

  • The thermostat not working in the Nest application and disconnected from the Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to turn off 
  • The thermostat’s animated properties are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling unit(s) 

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer. 

PLEASE NOTE: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if Nest says don’t do it, DON’T.) 

After about 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the unit has turned on while charging, turn it off and then turn it back on again, manually restarting the system. Once it has completed the restart, plug it back in to fully charge. After about 60 minutes of charging, unplug the Nest Thermostat and reconnect it to its base. 

You should be ready to rock at this point, but  if you’re done with Nest and want to change your thermostat, you can view our comparison of common thermostats.  

If you have gone through both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Service Experts Heating, Air Conditioning & Plumbing set up your Nest Thermostat, please reach out to us at 866-397-3787 or schedule an appointment online. 

And if encounter another issue, like a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your unit.  

Also, do not let this issue worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is really saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings daily, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.