Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a man named Jimmy from the Raleigh metro who told Service Experts about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She is dependent on a wheelchair to move around and her house was not wheelchair compatible, due in large part to the size of the chair. When Jimmy learned about the issue, he wanted to remodel the Tracy family’s residence to make it fully wheel-chair accessible. But because of the age of the home, it was going to be a bigger job than he initially planned. Finding his way around the obstacles, Jimmy thought about transforming the Tracy family’s carport into a wheelchair friendly living area, which would contain Kyla’s own bathroom, playroom, bedroom, and kitchen area.

Ready to get started, Jimmy began contacting local home service groups, including plumbers, electricians, and building supply companies and everyone said they would be honored to help and give their services and supplies. He contacted Service Experts of Raleigh for the heating and AC portion of Kyla’s new apartment. A couple of Service Experts team members went over to find out more about the renovation and were amazed by how intelligent and friendly Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and AC systems for Kyla’s new living area, but with the assistance of Lennox and RE Michel, the team at Service Experts was able to present the Tracy’s an invoice printed with the following:

“We’re honored to present you with a full HVAC (heating and air conditioning) system free of charge as long as we can all have a hug.”

The staff at Service Experts of Raleigh were thrilled to help provide such an extraordinary girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But it’s not over yet. Kyla’s family is fundraising to purchase a wheel-chair compatible van to better transport Kyla and her family. To find out more or to give to the Tracy’s van, please visit their GoFundMe account.

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