When you need heating, air conditioning or plumbing services from Midland Air Service Experts, you will pay a trip charge and a diagnostic fee independently. Some companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with better value by separating them.
What Is a Trip Charge?
A trip charge includes the cost for a licensed plumber or HVAC technician to visit your home. Often called a service call fee, this charge is the standard rate for delivering our technicians, equipment and expertise to your doorstep. If you'd like to cut out the trip charges in the future, you can explore joining one of our membership programs.
What Is a Diagnostic Fee?
The diagnostic fee covers the services needed to determine the root cause of a problem. For plumbing, this may include scoping. In HVAC repairs, it may involve taking a look at the inside of your unit. If you elect to use Midland Air Service Experts for any repairs, the diagnostic fee would be rolled into the repair costs. But bear in mind, you will be charged for the diagnostic services alone if you do not.
What Are the Differences Between a Trip Fee and a Diagnostic Fee
Generally speaking, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work concerned with evaluating the problem and coming up with a plan for repairs. If you pay for repairs, you won't notice the diagnostic fee since it'll be included with the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Separately?
Many plumbers and HVAC companies charge one fee for both the trip and the diagnostics. As opposed to charging you for two services together, we have two separate fees. This enables us to price our services in the fairest achievable manner.