"Excellent and professional service from technician."
"Midlands air responded quickly to an issue raised with our AC. Had technician out within the same day. Technician Harold was knowledgeable and addressed the issue quick..."
"Answer all my question,& knew the answer"
"We trust the technician very much. He has worked on our units for over twenty years off and on."
"I always request Jerrod as does an excellent job and keeps the customer in mind."
"Will was very polite, explained everything."
"Technician was on time, polite, and efficient."
"Arrived promptly and fixed the problem quickly. "
"Technician arrived timely, was polite and thorough. "
"Joseph was very professional; very personable; offered information regarding my unit"
"The Tech did and excellent job "
"Mr. Reggie was very professional and did a great job!! Only use Midland Air because contract I have with you guys. Not pleased and have spoken to Mike Murphy about my ..."
"Will was his usual courteous and professional self"
"Harold went out of his way to look up my existing unit to see if it was still under warranty, which it is, thus saving me the cost of new parts. Very helpful."
"We were very satisfied with the service and his ability to fix the problem."
"The tec. was very friendly and knew exactly what he was doing."
"A technician had to return to my home the same day to reconnect a red wire on my Lennox AC unit."
"Great employee with good knowledge of our systems and friendly personality,"
"He did a great job and was very pleasant and easy to deal with. "
"Prompt service and very nice "
"The technician was excellent and professional."
"He did his job and was very polite "
"Harold did a great job."
"all were very professional and good to work with, Chant Craft and installers Avery and Shayne. Work was done and completed on time. Installers were very good about explai..."
"listening well to our (customers') needs and concerns"
"When I called regarding the issue I stated that I have a service agreement with Midlands Air and she very bluntly stated "No you do not". I have been a customer of Midla..."
"I called @ 4:00PM and received an appointment for arrival of the technician between the hours of 6 and 8 PM. I received a call shortly afterwards that a technician would..."
"Technician was extremely informative. He let us know exactly what he thought was going on."
"I believe his name was Will. He was very professional and took time to look at everything. It seemed like he actually took more time than others in the past and we both f..."
"He does what he supposed to do & prompt"
"He was unusualy respectfull,informed,and professional"
"The technician was very efficient and courteous."
"Technician was able to answer all of my questions."
"responded within hours of the call !"
"Chief & Trey the installers did a great job!"
"The tech was very knowledgeable and informative and answer all questions. "
"The tech was very quick. I do not see how he could have serviced my unit properly. Also I thought I hag agree to extend my service contract and was informed otherwise. "
"the young man was very nice explain things to me"
"efficient service in timely manner"
"Jerrod pointed out and cleaned potential problems, offered service contract to help keep future repairs to a minimum. Purchased dye pack to find leak in system."
"The young man was on time very polite."
"They were prompt and fixed the problem. "
"Brad followed up personally to make sure all problems were corrected. "
"Brandon was great but I had to wait 48 hours to get my air fixed and I've never waited that long. I told Brandon that I was not mad with Midland just disappointed. He was..."
"The technician was very professional and he keep me informed of what he was doing and solved my issue quickly. He represented your company well. He gave me one more reas..."
"Professional and courteous"
"He was courteous and knowledgeable "
"He explained the problem."
"We always get different information or suggestions depending on what tech is visiting that day. Last time, our tech told us to keep it cooler upstairs so that the cool a..."
"Avery was very polite and came early. He answered all questions even addressed an issue after I inspected his work."
"William not only performed the routine maintenance, he listened carefully to our concerns about the performance of the system for upstairs. He explained the issues he fo..."
"A 10 would mean there is no room for improvement "
"Service engineer was polite and professional."
"Tech was very professional"
"Very professional, straight to the serving and much better cooling!"
"The job was done in a very professional manner."
"He was on time and explained what ever he did "
"waiting on call back regarding ongoing outside temp readings. also on when to
replace air filter."
"Arrived on time and did a great job."
"They were able to diagnose my system issues and determined that I needed a new unit. Scheduling was easy and all the technicians were great to deal with. The new system..."
"On time, very thorough, pleasant, and knowledgeable "
"He was thorough and courteous even in the high heat."
"Excellent quick easy service"
"Problem still not fixed."
"Richard is always respectful and very thoughtful.
He is very thorough with finding out the source of the problem. He then discusses with me the options and allows me to ..."
"Fixing the problem. Will return to see where freon leak is with dye."
"Will located and fixed the problem within minutes of his arrival."
"nice tech-appeared very competent "
"Disappointed that your company was out of stock on the filter needed for my unit. This is part of the maintenance that I pay for & don't think I should be responsible for..."
"Brandon was very knowledgeable and and polite. He introduced himself and was off to find the problem. Was upfront and honest and did not try to sell services we did not n..."
"He was very knowledgeable and polite"
"Technician was polite, knowledgeable and thorough. "
"service tech was knowledgeable and offered advice about my system"
"The Tech did a good job and he was very friendly,"
"Everything seemed good . . . arrived within 15 minutes of the prescribed time . . . worked efficiently and hopefully knew what he was doing . . . cleaned up and left thin..."
"William was courteous, efficient and knowledgeable"
"On time & knowledgeable
"The service man always very professional!!!!"
"Brandon was very helpful. We had trouble with the air conditioning over the weekend and he willingly made two trips to the house. "
"Richard is so knowledgeable, helpful, and willing to point out our systems potential future needs"
"Not real confident in how through he was in servicing my unit."
"Because he did a great job, he was very honest compared to the other,which meant a lot to me,Please send him again for my next service. "
"The technician was very informative in explaining any issues and recommendations."
"excellent services , very friendly and professional, always on time, always do his job perfect"
"was early, quick and very nice!"
"He always perform excellent service. "
"He was here on time and he did a great job in taking care of the services. He was very polite and most of all he introduced himself to me before entering my home."
"Arrived early, introduced himself, respectful, explained what he was going to do."
"The problem was fixed and he was pleasant
"Harold is thorough and professional"
"Jerrod was very helpful and explained what was being done and why . Offered me an option for a cost saving service package , and set up my next visit in 6 months . "
"prompt. courteous. explained what they did."
"Technician was wonderful. The only thing we did not receive manual for the new control unit and there was a feature on our old control unit that we are not able to find..."
Good customer service
"All around professional service. "
"Seemingly, the technician did an outstanding job. The tech may have recommended changing filters too early, meaning filters should be changed annually."
"Very efficient and businesslike."
"Timely arrival; courteous, efficient, provided suggestions for possible future services"
"On time, knowledganble and took his time!"
"Tec was very helpful and gave me simple maintenance tips about my system. Very informed and professional. "
"Very quick service and knowledgeable technician."
"Friendly, efficient, knowledgeable and informative"
"Efficient and knowledgeable technician. Price was competitive."
"Very professional and explained to me the problem with the unit"
"They were on time and worked continually until it was done."
"Very professional, very polite"
"The two came promptly and diagnosed the situation but no followup. He needed to order a part. No idea when it will arrive. "
"Excellent technical service provided. Service man technical skills and knowledge. Integrity. "
"Technician was polite & efficient."
"Courteous, respectful and did a good job checking through every area in a timely manner and thoroughly."
"The technician carefully cleaned and checked out the heating and A/C unit and discovered that the surge-protector was not functional and replaced it. He was courteous a..."
"Professional and thorough."
"Your Service guy was very nice & took a lot of time at our home, but he did not have the correct filters. I paid for them but we still don't have new ones. This happens a..."
"Prompt service and technician was professional."
"william was great very friendly, and respectfull, so yes a 10 for him but as far as the company if i could go lower than a 1 for that i would, and since we owe the comp..."
"Friendly technician. On time."
"He was on time; this is very important to me. He conducted himself very professional
"Midlands has always been the most professional. As long as I can get the service I get and good prices I'll go nowhere else. Just very satisfied to know my unit is in the..."
"You know my system requires two filters and yet the service technician never has two only one."
"On time. Efficient. Courteous. Careful about not dragging dirt into the house."
"He was very polite,, and knew what he was doing .Alot of techs come out and do not give customer time of day. Act like to busy. I felt he was very knowledgeable and stil..."
"The service was very good. The technician explain things to us very well. We are satisfied with the service."
"Tech arrived as scheduled, was courteous and efficient"
"Technician was excellent"
"Technicians always want to sell us something it seems."
"Quick, thorough work. Gave good information. Went above and beyond."
"Courteous , professional, conscientious "
"Very courteous service "
"The salesman gave us all of the options we needed to make a clear decision and explained ratings etc. installers were professional, clean, courteous, and hard working."
"The tech seemed thorough and trustworthy."
"THE PERSON THAT DID OUR SERVICE WAS WELL INFORMED ON HIS POSTION AND DID AN OUTSTANDING JOB.CP"
"quick professional personable and competent"
"George did good job with cleaning my unit"
"I've a PLUS service agreement and I was expecting the service will be considered a regular visit however it was not and I ended up paying through the nose where the techn..."
"Jerrod was great, always helpful and kept contact with me through out the process, A+ for him. The only reason there wasn't a 10 is that the technicians, even though prom..."
"The technician was very courteous, helpful and explained a lot of things
about my H/C units. He seemed very knowledggable"
"Technician arrived and completed his work within the specified time. Very courteous, wore the paper shoe covers every time he came into the house. Reset the thermostat a..."
"Mike was very helpful, taught me a lot about my particular system, provided details no one else ever has."
"Jessie was polite and efficient in his effort to see why our AC was not working properly. He put on his shoe coverings before entering the house, and locked up the basem..."
"They left my carpet very dirty!"
"Technician was very knowledgeable "
"preventative maintenance preformed as scheduled"
"The technician was late and I was not present during the visit. I could not wait since the tech did not arrive during or near the 2 hour window as promised. "
"The technician, Harold serviced our heat pump recently. He is reliable, dependable and knowledgeable about heat pumps. We have zones and very few technicians are familiar..."
"I was concerned about the water usage to clean the outside units. This must have been the first time anyone cleaned them like that. "
"He was very knowledgeable, polite, and left everything as he found it."
"I have been a customer of Midlands for over 30 years. I know that I can always depend on quality service. I have never been disappointed. "
"Richard always takes his time. He lets me know what he is working on. i will continue using Midland Air as long as Richard does my service."
"Richard did an outstanding job. He found a problem that we had with our systems operation that could potentially have been a fire hazard!"
"Did not have filter that was needed to complete my PM so I had to make another appointment. "
"Because William has always provided expert service. He knows our HVAC systems and has always give sound advice on issues that need attention. I really appreciate his tech..."
"There were a few hicups along the way and we appreciate the way it was handled.We love our new heating and air.Thankyou!!"
"It was quick, efficient, complete."
"The tech was knowledgeable and did a good job of diagnosing and fixing the problem. "
"Technician arrived on time and was courteous. He completed all tasks in a timely way."
"The technician was on schedule. He was professional."
"Courteous, professional, timely, knowledge "
"He was courteous and professional."
"Very professional. Did a great job. Did not rush answered all my questions."
"Mr. Wheeler was very courteous and efficient. He explained each item in the service."
"John spent his time explaining/repairing/testing my equipment to his satisfaction. "
"Service was excellent. Tech answered all questions that I had about my systems."
"Technicians are always friendly and provide honest feedback"
"We have been using your company for years... never an issue... I would not use any other company than Midland Air"
"Richard always does a great job for us."
"The gentleman was very knowledgeable and courteous as well as efficient in his job."
"Personable and honest technician"
"Service experts has always done a very good service for us."
"Brandon was on time, very professional and respectful."
"Very prompt and professional. Even worked right through a severe thunderstorm and didn't even take a lunch break."
"The technician was thorough and finished in a timely manner"
"Harold #103 is efficient, thorough and very
knowledgeable about our systems. "
"tech was very thorough and pleasant"
"The Technician John was the Most Professional, Polite and Experienced Air conditioner Specialist I have ever Come in contact with. Thank you so much for having such profe..."
"The guys that came out for the install were professional. They cleaned up the mess they made if any. They let me know each step of the way what was going on."
"The technician was on time, courteous and efficient."
"Tech was very knowledgeable & did a good job"
"Tech did the job quickly and expery.0"
"Very professional and detail oriented"
"Midland has a good scheme running. They convince homeowners to pay for salesman disguised as technicians to sells services that no one in the past 50 years has paid for. ..."
"Harold was very good at always."
"Tech was on time and completed the checkup promptly/efficiently. "
"Richard is the Best! We have 100% confidence in Richard's
work and judgment. He works on our equipment as if it is his
own. We appreciate Richard's professionalism and ..."
"He has always given us great service."
"The technician arrived in a timely manner, quickly diagnosed the problem and fixed it."
"On time, every time, error free"
"Will was very pleasant and professional and showed me the problems with the equipment and explained very clearly what was wrong. He discussed how I could update the equi..."
"John showed up on time, and explained clearly what he was doing in a very professional manner."
"I was happy with the service person,but not Midland Air. "
"The technician was friendly and did the service efficiently."
"The technician said that the unbalanced sound in one unit is from the casing. He said if you lean against the casing the noise would stop. After he left, I leaned again..."
"Greg explained everything as he went."
"Will has been here several times in the past. He's familiar with our systems and always provides personal and professional service to us. "
"Richard had a wonderful personality and was extremely knowledgable. He identified problems that no other technician had found."
"I needed a new gas pack for my home. I called Midlands and Slade Rhodes came and assessed the job. We struck a deal and 2 hours later 2 technicians showed up and began re..."
"He was very professional and thorough in his inspection. He was as good as I have ever had and I've probably had 20 different techs in my 20 years with Midland. "
"The service provided was prompt, efficient and courteous."
"The technician couldn't answer questions about what he found as broken. He dropped something very large and metal in the attic that made clanging noises, made a huge mess..."
"The service man did a good job, but we are having problems with a foul odor when the air conditioning starts up after having been off for a period of time. When the ai..."
"On time which is important. Explained how system is working and offered better ways for HVAC performance. Great having the same person (Harold) providing maintenance re..."
"The service technician that came to the house came very late. He entered the house several time without knocking which disturbed my wife greatly."
"You get what you pay for or at least that's what I expect. Your tech did what he's supposed to do, He did it well."
"Professional technician, who identified potential problem, offered solutions, and accepted my decisions without a hard sell. He took the time to replace a screw which the..."
"Harold was very knowledgeable, courteous, and professional. "
"Patient and thorough. They answered all of my questions and explained the issues clearly. "
"Jerrod was the most cordial, polite tech. He covered everything I wanted to know. I hope we are lucky enough to have him check our system the next time it is due."
"I thought Will was very professional and thorough. He was conscientious enough to find things, that honestly should have been found with previous service visits. "
"On time, used booties while in my home, didn't ask to use my restroom and was friendly."
"Service tech was very thorough, polite, explained some things we hadn't heard of before that we should think about getting in the future."
"Harold was the most knowledgeable and helpful of all the technicians who serviced our new hvac unit this past week. (There were several of them who worked on the problem..."
"Technician was very clear about what was being done to my system and what could be done immediately and what would need parts. The tech then went back to the office to g..."
"Your Rep was so much more helpful and thorough than the last two. He even made a custom fit filter for one in the Master BR, which hasn't been done in the last two ser..."
"The service was prompt and professionals performed"
"Technician was excellent. Took his time. Explained what he was doing. Cleaned my outside unit like no other technician ever did!"
"The technician was knowledgeable and thorough."
"We were unable to get an answer as to why our system froze up. The technicians on both Thursday night and Friday morning were very adamant that it was not the coil, yet t..."
"Jerrod was prompt, worked efficiently and answered my questions. He was also very professional and courteous."
"Hanza was efficient, knowledgeable, and professional. He made us feel that the customer really DOES matter. When a service technician "knows his stuff," it is evident fro..."
"He "vacuumed" or blew the return vent upstairs and left the walls, floored furniture covered in debris. We have never seen so many balls of dust blown out of a vent and ..."
"very professional and helpful took his time and knew what he was doing"
"Technician identified himself,explained what he would be doing, asked my concerns.when he was done he explained the results and made suggestions. "
"I had to wait over the weekend for the parts to become available to fix my AC. While I realize this wasn't your fault, I was still very uncomfortable Saturday, Sunday, an..."
"Greg was very professional and knowledgeable. He performed a thorough evaluation of my system. When I explained the problem I was having with my unit, he not only solve..."
"Tech was no time, knowledgable, quick, and explained everything to me. "
"The technician, Terence, did very good work and was very respectful to me and my house. I don't get air intake filters anymore. Not a problem as they are very inexpensive..."
"Tecnician timely , asked questions re my concerns exsplained what he would do and what he did.."
"He took his time and explained things to me."
"Technician was very thorough. He did the best job cleaning the 2 units "
"Not sure what the tech had done to my ac unit. But then left"
"Good, knowledgeable techs"
"Technician was extremely thorough in making the repairs to my system. Explained what problems that were experienced and how they were dealt with to make everything work ..."
"Tech was on time and worked diligently and efficiently."
"Scheduling was great in getting requested appointment time. Mr. Parker is always on time or ahead of schedule. Mr. Parker is outstanding in explaining what needs to be ..."
"I was a little surprised, I've had Midland for over 20 years and they have checked my unit twice a year for those years, this was the first time the tech did not go into ..."
"He was on time and took the needed time to service our units."
"Harold does a great job."
"Tech arrived on time, started to work, completed the checkup, informed me as to what he had done and condition of unit, wrapped up the paper work and continued on to the ..."
"Prompt, even early. Professional and proficient. "
"We were told the technician would arrive between 8:00 and 10:00. My contact person was there waiting all that time. As he had an appointment to go to he left, the techn..."
"Harold was puntual,extremely courteous and knowledgeable. He did NOT rush, or answer phone calls, as techs have done in the past, but focused 100% on my maintenance. Tha..."
"We are and have always been satisfied with Midlands service.
Our serviceman didn't have the necessary filters for our home and said he would return the next day with t..."
"No one would, and still has not, broken down the charges. The print out does not have have a breakdown. I have never heard of a business charging without the customer kno..."
"Frank took time to discuss things with me and appeared to do a very thorough job serving and cleaning the unit. Hope he can handle the next service as well."
"Trying to reach customer service; requested to speak with owner/manager and was informed by Kevin I would be contacted but have not been contacted"
"Always give excellent service and comes when needed."
"Technician presented himself in a most professional way. Was neat and clean. Respected my no shoes in carpet sign. Appeared to be honest and genuine about needs of my sys..."