Midland Air Service Experts Reviews

"He was helpful, explained what he was doing and why"

"Technician found the problem, created by previous service, and fixed it."

"Very helpful, informative and efficient; answered all questions"

"Very courteous and professional !"

"Richard does excellent work."

"Chris Turner"

"Every thing weent well"

"The gentleman who fixed our water heater yesterday was extremely thorough and conscientious and also, unlike the person that had been sent out the previous day, solved the problem."

"Excellent service and Brandon very professional. Get work always"

"Very professional, but did not have the level of knowledge of insulation that we needed"

"The technician Chris throughly checked and cleaned our unit. He didnt d not rush through it. Very polite and congenial young man."

"This service call would have been unnecessary if the technician who performed the previous six-month checkup had not left the circuit breaker off! Since that was during cooler weather, the problem never presented itself until our renter needed to run the AC. I do have a follow-up question because I asked that technician but am not confident in his answer. I'd noticed that during the winter, the outdoor unit NEVER runs, only the furnace is running on gas. Is that correct? Is there not a heat pump that should run during the winter? The technician said it doesn't have a heat pump and since it obviously runs for cooling, his answer didn't make sense."

"Mr. Taylor remedied the immediate problem and is working to find the leak."

"I told Lee (and I included this in the online appointment service) that I was very sure that the heat pump's problem was a low cost capacitor (about $20). Lee listened carefully and checked that component first after arriving. No time wasted and the unit began cooling down the house instantly. Some repair companies often challenge the customer's opinion and waste time and run up costs. I have two units and over thirty years, this is the most frequent problem I have encountered."

"Technician was courteous and quick"

"Lee was very knowledgeable and informative. He start from the beginning of what could have been the problem all the way to the end to rule out possibilities. He resolved the problem. I am very thankful for that."

"Receive excellent service by Lee Taylor"

"He was pleasant....he located the problem. At first they didn't have the part on stock...but he located one, and went to get it...and he installed it."

"Chris took his time thoroughly checking and cleaning our unit. He was courteous and offered a couple of suggestions to help keep it clean."

"We are still confused with WHY we cant turn the AC or HEAT up or down ourselves....!"

"service tech was great, service office was BAD"

"On time and very efficient."

"Arrived on time was very professional"

"Customer for about twenty years"

"Service person was courteous, polite and well versed on the mechanics of his job...great job"

"Completed task and advised me of work completed"

"Keith spent all day fixing and replacing the leaking gas line on my furnace. And then came back to finish the job after Dominion turned the gas back on. I am very happy with his work. However, the reason that he had to replace the gas line is because your guys who installed my furnace reused the 27 year old gas line from my old furnace. The part that was replaced was corroded and rusty. I am very upset that your company would reuse an almost 30 year old gas line on a new unit."

"Expert service"

"The cost was extravagant for what they had to do."

"Doug is very friendly and easy to talk to. We expressed our needs and he gave us exactly what we wanted. He explained everything to as clearly as possible. He was also available at late hours to answer questions and to make sure we got our unit soon, before it gets too hot! He is truly an asset to your company!!"

"for the great work and answering of my questions"

"He found and corrected the error of the first technician Parth. Thanks for sending a qualified person. Unit ran steasy for a few days until Taven found the power was turned off at panel insted of breaker fuse box."

"Please send me paper copies of service tickets 0198096 and 0202611 for the service performed by Jerrod and Ben on April 16, 2021. Send to: Michael Rivers 3431 Bronte Rd Columbia, Sc 29210-4801"

"Very pleased with the professional thorough service provided."

"We had issues with the hot water heater. The team was concerning, conscience and attentive."

"Knowledgeable and pleasant"

"Polite and very professional."

"Very pleasant tech & rep. Very accommodating!"

"Courteous, fast and work with no interruptions as Im working from home"

"Fast and friendly and complet"

"Technician was very personable, professional and knowledgeable."

"Technician was courteous and efficient"

"To make a long story short you guys came to my house 3 times to fix my unit charged me over $1100 and my unit still isn't working properly"

"Brandon knows our heat pump units and does a great job of keeping them running smoothly."

"Excellent job, very professional, left area very clean, and they were very polite."

"Very professional and thorough."

"Polite, personable, safe as we appreciate the mask. Overall great service."

"Ben arrived on time and completed his work with no issues and respected my wishes and my home."

"Excellent result on a very difficult problem."

"They took their time and told me what they were doing and also gave me their professional in put on what they would do to make it better for me so far only been a few hours"

"Professional and friendly."

"Professional, knowledgeable, pleasant and polite, shared helpful tips. Loved dogs."

"Quick, non-intrusive visit"

"Just made it easy"

"Jerrod was very thorough diagnosing the problem and effecient."

"Technician answered all of my questions and was very professional."

"Richard has always provided the best service. Always explains what he is going to do or what needs to be done."

"Good job"

"On time, friendly and very informative tech."

"Did a great job, on time and very informable about work done.."

"They showed up on time, finished the job quickly and cleanly."

"Richard Till does such great work. Very cordial and respectful"

"Technician polite and took the time to explained everything"

"Prompt, courteous, knowledgeable, respectful, and answered all my questions.,"

"He is very competent and knowledgeable of our equipment. He is also very pleasant and considerate."

"Very knowledgeable about my unit"

"The technician arrived promptly within the appointment window and did the necessary work efficiently."

"Came earlier than expected, wore a mask the whole time, informed me of his findings"

"The first tech to come out replaced a wire and got my heart working, as well as mentioned replacing the heat strip. The second tech refused to repair wire and said strip was irreplaceable. 2 different stories that didn't help me at all."

"I was talked down to and basically called a cheater and that I was lying. The manager accused me of trying to get something for free. That hurt my feelings because I work hard and Im definitely not a cheater."

"He was very friendly and informative."

"My technician Lee when above and beyond servicing my furnace and replacing my filters. Always does a great job"

"Well, I wasn't happy that I had to point out all the dirt that was missed in the first 3 vents that were done. I was told they weren't finished but I was also told "sorry, I missed that earlier" so I felt I was being lied to and they were seeing what they could get away with. Now I have doubts if the job was done well or half-done."

"He gave good customer service, and explained things as he went along."

"Dependable service and quality"

"Technician was thorough and friendly."

"Very professional"

"courteous, direct and efficient."

"Very courteous as well as professional!"

"It is easy to get my check up appointments, they call when on the way and are on time. Very polite, wear masks and shoe covers and explain what they are doing along the way."

"Efficient, Friendly and courteous service."

"Polite, respectful & on time"

"On time, courteous, and knowledgeable"

"They responded fairly quickly as we had an error code on our furnace."

"on time"

"Excellent and prompt service.. professional office staff answering the phone.. I needed repairs to my AC unit and the technician was prompt in getting the parts needed and kept me informed.. also helpful in realizing that unexpected expenses are difficult and searched for the best options to repair my unit..."

"The technician walked in, took one look at my thermostat, and immediately knew what the issue was. He explained everything to me, cleaned my system, and talked to me about the service contract. He didnt try and tell me I needed a new system or to do any expensive improvements, and I really appreciated that."

"The technician was excellent I had a small problem and he knew how to fix it and also was very friendly."

"It was Friday. I feared we would not get help until Monday, but y'all came through. He resolved the problem and explained about what to expect when it returns and how it will be fixed."

"Excellent service and advice"

"The technician was very informative and professional. This is the type of person who is an asset and deserve a raise for making the company better"

"Technicians always knowledgeable."

"Charles Craft listened and Tech Guys did what they were supposed to do!"

"Arrived in a timely manner; performed service efficiently"

"Was prompt, professional, and was familiar with our system."

"He did everything the way I like my job to be done. Very good!! Hes the best person yet. I prefer him for all my services."

"Courteous, knowledgeable and helpful"

"Very courteous and explained everything they were doing"

"Good explanation by Jerrod of service being provided. Drew and Andrew and Cameron did a great job installing a zone upgrade, zone dampers, zone board, bypass dampers and thermostats."

"my technician was prompt and did a complete job. and very curteous"

"He was very professional and efficient."

"Excellent service"

"Lee is very professional and explains what needs to be done and why. I would like for Lee to be my technician every time service is needed."

"Friendly & knowledgeable"

"Richard was extremely professional, courteous and efficient!"

"what's the use"

"Technician wasn't going to perform the repair and unsure if he had the parts until I told him I was part of Advantage program - then all of a sudden he had the parts in his van and made the repairs. He was trying to get another arrival fee to return another day."

"He is very pleasant and easy to deal with every time."

"Richard was on time and acted professionally."

"They did not check the Dynamic filter on one of my units and it was FILTHY. I keep new filters right next to the unit they could use if they checked. I have a picture taken the next day to show you but cannot attach it.."

"Very helpful and friendly."

"Very professional and cared about the house"

"Prompt, courteous, professional. Always take time to answer my questions and check everything"

"plumbing provider? see question 3."

"Chris was prompt and very professional. Did a great job and good communicator."

"thanks for your service"

"Prompt service and when scheduled and a call to let me know they were on the way"

"Torrance was very knowledgeable, respectful"

"Our technician was very nice and even provided us with new filters."

"Ben was polite and professional. We became friends immediately."

"Doug did his job and did it well. Unfortunately, the pricing was literally $1,000 more several other companies I got quotes from for the same product."

"Efficient"

"They did a great job."

"Technician determined issue quickly and resolved immediately."

"I've been a customer for many years and continue to be satisfied with your service."

"Terence provided excellent service but was hampered by the cold weather and inability to thoroughly test AC fix. The weather turned cold and the AC wouldn't turn on due to indoor temperature. Now that warmer weather has returned, the AC still doesn't work and we will be calling again for someone to return again."

"on time, knowledgeable, efficient"

"Richard is always polite and conscientious about his work. He did what we wanted."

"Gabriel was wonderful in explaining everything"

"We would like to speak to a general manager, not the office manager."

"The Tech was on time, friendly, informative and it didn't cost a penny"

"Wade Watson was exceptional! He was on-time, courteous and explained things to me that I didn't understand in a patient, respectful manner. I'm still not certain that Midlands Air is the best fit for our budget but Wade did an excellent job of explaining the benefits and advantages of each package."

"Technician was good. He said previous technician was supposed to leave us a box of filters for our new filtration system but the previous one did not. This technician offered to bring some back by our house."

"Very professional, created a friendly atmosphere for home owner, and knowledgeable of the system. Also respectable of home owner concerning covid-19 by wearing a mask."

"Fast, friendly, employee. Always explains what hes going to do and when completed, explains all the he did, how everything looks and states if we have any questions, issues, please call them."

"I was a little disappointed in how the area was left when they were finished. I feel like the area could have been swept up from the dust/debris created during the installation process."

"We were able to get an appointment right away."

"Used Midland Air for years. Reliable service."

"I thought the tech did a very good job serving my unit"

"Mr . Harold found out what was going on with our unit. Thermostat was one of the reason."

"The techs are all nice! The install was a problem with the gas valve.We were without hot water 3 plus times and I had to change plans and my schedule3 plus times. Further explanation of gas valve ask tech."

"It was earned."

"Ben arrived early."

"Very professional"

"The technician seemed to know what he was doing. Appreciated."

"Richard is the best"

"Doug Rozelman did a wonderful job helping set up my Advantage Program. He was so patient and kind. Drew and Bryan installed the system. They were very professional, careful, kind, and really cared about the job."

"still waiting for the part"

"quick, efficient, trained"

"He was pleasant and patient and explaining everything. Please send a bill, I called back but I still have not received one. It's been almost 3 months."

"The gentleman that came by, arrived about 5 minutes early which I loved. They were professional and fast at diagnostics and fixing my HVAC unit. No high pressure sales tactics. Just friendly knowledgeable guys."

"The technician didnt have the filters needed to replace my old filters. Not his fault this question should be asked during the scheduling. This is not the first time this has happened to me on a maintenance appointment."

"They came and fix my issue in a timely matter."

"Expect nothing less"

"Richard worked hard to determine the issue and corrected it"

"Because they did their job, again, on a unit thats been trash since day one."

"He was on time & checked my A/C unit out, advised me to change out both UV bulbs even if only one is burnt out."

"Your people are the best."

"He forgot to plug the outdoor disconnect/breaker thing back in when he was finished, so we woke up to a 40-degree house the next morning."

"Technicians were very nice but it Cost more then quoted over the phone, also my cat was let out by technician after I told them to be careful of the doors being open cause cats will run out. Been raining the past few days and still havent found my cat. That is one of the main reasons Im very unhappy with the visit still waiting to hear back from them"

"Our technician was professional, polite, and considerate of coming into our home (all carpeted) from the rain. (He donned his "surgery slippers" immediately.) I would also like to mention here that about 1/2-hour after he left, our iComfort wall thermostat went blank. We tried everything (including resetting the fuse switch), but couldn't get it back on. Cold weather was forecast for that evening. We called your number, talked with a very kind and supportive gentleman on the phone, and within 1/2-hour received a call from another technician, Chris Turner. He arrived from a distance in a timely manner (and in a driving rain), and within 15 minutes had discovered the problem. A fuse was out somewhere in the works, that I wouldn't begin to understand. :-) He saved the day for us. It was dark and still raining when he left, but we wanted to thank him for the excellent backup and problem solving skills he brought with him. (This is not to cast any negative rating on our initial tech. I suppose it could have happened to anyone...a fuse suddenly going out after a maintenance visit.) Thanks. Re: the following 1-10 questions...had someone (Chris) not done the fix as quickly as he did - or worse, had we had to purchase something we didn't really need - we may have considered leaving Midland Air. We have had experiences in the past where we felt that happened. So, we are responding to the following questions based on the efforts to make everything right, without paying a large fee. That makes for great business practices, those which matter most to us. Especially since we have been long-term and loyal customers."

"The two gentlemen who serviced our air conditioner were polite, efficient, and willing to answer questions."

"Tech was timely and had good customer service"

"The service was fine and the estimate was clear, it was just not affordable."

"The tech explained what he did. Very professional. Good customer service skill. Good job."

"Very knowledgeable and competent service."

"The technicians were very professional and provided excellent customer service. They came in and did an excellent job removing and installing the new unit. They did not leave any trash behind for me to clean up."

"Tech arrived on time and fixed the problem '"

"Lee did a great job and was very helpful and courteious ."

"Lee was very courteous and professional. He worked efficiently to get everything done in short order."

"Great service and answered all questions."

"Very prompt and thorough"

"We have been working with Brandon for several years and have come to know and trust him.. He has always been responsive and professional. We are purchasing a new system and Brandon is the reason we considered staying with Midlands."

"THE YOUNG MAN WAS VERY PROFESSIONAL AND RESPECTFUL. HE SAID WHAT HE WAS GOING TO DO, AND AFTERWARDS HE EXPLAIN WHAT HE FOUND."

"He arrived on time, and seemed very through doing the job he did."

"I think he did a good job, but he left the door open going under the house when he finished. My neighbor noticed it and told me."

"Considerate and reliable service every time"

"Technician forgot to put on "booties" prior to entering the house after working in the dirt in the back yard."

"On time, very courteous, thorough"

"Brandon not only fixed our problem, he found our UV bulbs need replacing"

"The tech that came was very polite, nice and competent."

"Exceptionally knowledgeable and professional along with attention to detail!!"

"Tech was very professional"

"They only did one thing that I was upset with was they left the front door open brrrr!"

"Matt was very professional and knowledgeable."

"willingness to help. professional."

"Lee was on time was very polite. He did a good check and everything seems to be working."

"Technician (Richard) arrived as promised. I had a question prior to his visit. He returned my call promptly which is very important to me. His work was excellent - thorough and he is courteous and professional."

"Technicians were knowledgeable and courteous"

"Yes"

"Mr. Flores was very professional and was able to answer all questions asked. He also provided the best option for the work needed to provide my home the most effective and efficient replacement for my HVAC system."

"tech was very mannerly and pleasant and knew his job"

"Prompt, courteous and knowledgeable"

"he was straight up"

"My problem was corrected quickly."

"Pleasant and reliable"

"Technician was very nice and professional."

"THE TECH EFFECTIVELY SERVICED MY UNIT IN NO TIME. HE ALSO, TAUGHT ME HOW TO MANAGE MY HUMIDITY."

"They quickly diagnosed my problem and assisted me to find a quick solution."

"I called on a Thursday and there was a guy here on Friday. The lady on the phone was very nice and friendly. The service tech was on time and careful when coming into my home. He was very knowledgeable and explained everything to me about what he was doing. He showed me the mess of a filter that was in my unit, and gave me hints to make it better. He was respectful and helpful with everything. I will definitely recommend your company!"

"I was told that the technician would call when he was on his way to my house. I never received a call or text to notify me that he was in his way."

"heating and air system was thoroughly check"

"Arrived on time, got done quickly."

"Professional Prepared Diligent"

"Richard is efficent, comprehensive, offered quality work, respectiful, and complete in his evaluation"

"Terrance is very professional and knowledgeable. From what I can tell he provided the proper service to the HVAC system and I hope to be able to rely on him in the future. He represents Midland Air very well!!!"

"Did his job and explained and answered any questions we had."

"I could tell he was the best in his field; very knowledgeable"

"Brian never fails always on time, very courteous, vast knowledge and strait answers"

"professional prompt courteous"

"Tech was Prompt and quick"

"On time, professional and thorough."

"Quick and professional"

"code 2621090114358"

"The technician was very knowledgeable and worked efficiently to fix the problem."

"Was able to get heat back in good time."

"Chris was very thorough. He was also very personable. He showed up on time and did a great job."

"The technician was very professional. He located problem after examining the unit."

"He did a quick and great job"

"wore mask, socially distanced, pleasant"

"Timely, knowledgeable, professional"

"He was knowledgeable and answered all of my questions"

"Technician was thorough, knowledgeable and courteous. Very professional. He also wore a mask."

"100"

"His name was Brandon and he was on time and very courteous! He looked over the problem and explained some things to me about the thermostat. He took his time with me and was very knowledgeable!"

"Doug and Daquan made sure that all my questions were answered and that a long time problem was solved at the visit"

"Outstanding Service"

"We have and issue and , I feel there working hard to solve,"

"Brandon was very helpful, and got the system running again, after spotting the problem. He was also polite and respectful, and wore his mask correctly!"

"Reliable service"

"I have been with Midland Air for43 Plus years"

"Did an excellent, clean, neat job."

"As noted before, the technician was prompt, thorough, courteous and was careful not to come close to our door. He was friendly (from a distance) and took the time to do a full checkup. He replaced our spent electronic filter, even though he had to provide one from his van. I think he should be commended by Midland Air as an outstanding worker who deserves a raise in salary!"

"Christopher did a thorough job, clearly explained everything he did, and was very pleasant to deal with. We hope he does all of our future maintenance services."

"Very professional and knowledgeable technican (Lee Taylor)."

"Technician was on time."

"knowledgeable efficient through"

"Took three visits to get an answer but he diagnosed it."

"Good overall response. Clear communication."

"I have been calling since November about the pure filter being almost impossible to change due to its location accosting the last technician to service it. I was told someone from quality control or a field supervisor would call. Jan unit shut down and technician Lee came out and got the unit working again which we were very pleased for his professionalism. This unit is barely a year old. The service was great . The only problem we have is no one never got back in touch with us"

"Great,courteous, knowledgeable"

"Good experience, couldn't be any better. Nothing special about it though."

"Very polite and efficient."

"For AC review back in the summer, you sent 2 people to visit during pandemic and neither one had a new replacement filter. For the winter review on the furnace, you forgot to let the tech know that this was a semi-annual contract visit, again no replacement filter."

"Both gentlemen did a excellent job on explaining the issue with our unit."

"They were polite and knowledgeable. They worked fast and cleaned up when they were finished."

"Excellent thorough service with friendly technician explaining extra little steps he took."

"The technician took care of everything quickly, professionally, and it also fixed another minor issue."

"The technician was very professional and helpful. Our heat quit working just before our appointment and the technician informed me someone would have to order a new part to fix our heat. I dont know whose responsibility at midland it is to order that part, but I called and was informed it was ordered yesterday. 5 days after my appointment. It should have been ordered that day. This is 5 extra days my 8 month pregnant wife is in a 59 degree home with our two coldest nights of the year approaching. May I emphasize the 5 rating is directed at whoever is responsible for ordering the part in a timely fashion."

"Technican solved the problem."

"The guys did a great job with the installation. Worked quickly and left the job site clean"

"reliable, efficient and personable. identified problem, explained solution, had part, installed and was done within 1 hour."

"Richard was thorough and professional."

"This was the second visit without filters for my system."

"He explained things well."

"Pleasant and did work needed"

"professional knowledgeable curtesy"

"Lee did a great job serving my HVAC unit"

"Did not replace the air filters!"

"The services just aren't what I expected and you never have filters when you come but say that someone will come back with them but never do. There is much more but to much to type."

"Lee did an excellent job."

"Fixed my hvac unit"

"Nice clean polite cooperative team"

"He answered all my questions."

"I asked before hand that the technician bring a filter and light kit and was told when they called that he did. Oops, no kit"