Midland Air Service Experts Reviews

"Brian is always very precise and to the point, a true asset to this company."

"Tech was very knowledgeable and efficient."

"He was polite, on time and explained everything"

"They both were ver professional, Mr Wade was the consultant and Mr Frank was the tech."

"Was told a/c part wld be in next day, it was not , and we had to call Midland's to find this out. We still are waiting and have no a/c 2.5 days. Was told part wld have to be ordered w/ eta poss Thursday-Confused why part not available. Hopefully, it will be received Soon."

"Very professional, courteous service. Lee was not just professional but very knowledgable, have been very happy with midlands service experts since my move to SC!"

"Technician went above and beyond to demonstrate how both thermostats worked, also took the time to back sure we did not have any other issues or questions"

"Chant was very professional and knowledgeable."

"Frank spent time advising me on what he was doing."

"The technician did a great job"

"He was very professional quiet and knowledgeable"

"Richard was courteous, professional, and very knowledgeable and got us working and safely back to comfortable temperatures."

"Technician helped fixed my problem"

"They did an excellent and professional job!"

"Extra kudos to Chris for his diligent work to get our unit back up and running -- and his positive attitude despite the horrific heat in our attic where he had to work. He is our hero!"

"I was supposed to be emailed a quote and summary of the Inspection of our unit and I never received it."

"Tech was very professional"

"Your technicians are always professional as well as courteous."

"Mr. Brandon, was well mannered and informing.....so helpful with his service and info."

"Very professional and excellent customer service and communication"

"We advised the technician we smell smoked in the house and we thought it came from the unit and the technician brushed it off."

"Great Job by the technician who visited us."

"Technician was very professional in his service"

"The tech was so nice , Courteous And very professional. He was a knight is shined armor to come out in a Sunday . We are over the moon with the service ."

"He was quick and efficient"

"I'm sorry I don't remember the young gentleman's name, but I have to say he is an outstanding member of your team. He was very polite, focused on his job, and took care of my unit, like it was his own. BIG KUDOS to this young man."

"Well he didn't check anything in the attic and in not sure if he clean my coils . He was the fastest service guy. I felt like I got over on for 224 dollars. When the other guys came they check everything and it didn't cost that. Not happy at all.."

"After a communication glitch about scheduling time, everything worked out fine even though it was later in the day."

"Super checking of heat and air both inside and out"

"On time and covered everything in our preventative maintenance agreement."

"A technician was at my home in less than 24 hours He was very friendly"

"Frank was great and polite."

"I want to say that Chris & Richard worked hard to fix our problem. It took 3 tries but they stayed with it. Our unit is only 15 months old."

"I am a returning customer, this should be continuing contract, I think we have been with you over 20yrs"

"The a/c tech said he felt cold air coming through but the a/c is still not working."

"Prompt service, good communication, answered all questions"

"Y'all forgot to give the technician my air filters and I still do not have them"

"They talked me into signing a contract that I was not supposed to sign.ive had a stroke and am not mentally capable of understanding a contract well enough to sign."

"Brandon is very knowledgeable and was eager to resolve our issue."

"Technician was friendly and service was fantastic"

"The technician Taven was very efficient and professional."

"Service was rescheduled twice."

"The initial gentleman that provided my semi-annual service was very good. He was professional and punctual. I cannot stress enough that he did a good job, and the 5 is in response to the technician Chris who came out on a subsequent visit to install the filter. The original technician that came out for my June 30th appointment just didnt have the right size on his truck that day. Thats understandable. Well, Chris came out today to install the correct size. He was courteous and a pleasure to have here. But after he left I noticed my upstairs unit was no longer working. After some investigating I discovered that he just forgot to re-install the master circuit or whatever. I reconnected and the unit works fine now. But going back to his original task, I noticed him carrying a filter up to the attic that he had bent over his finger. While I was correcting his circuit error I saw the edge of the filter he had bent over his finger. He tore a larger filter and shoved the remainder in my unit. This is unacceptable and informed him Id like to have the correct size dropped off at my house and I will install it myself. Also, I called your 24 hour service line, it is 100% obvious that the man that answered isnt in America nor are they an employee of yours. I had to sit there and explain all sorts of stuff to him about my house and the unit. If he were actually one of your employees here he would know all of that. Again, I would like to express that the original gentleman who came to my scheduled service was outstanding. All if my negative reviews are directed at Chris who came today and the outsourced call center you use for your after hours calls."

"The experts who came to my home were helpful without being overbearing and explained everything very clearly to me."

"Keith did an excellent job."

"He was wonderful . Very kind and compassionate. fixed everything in a timely manner."

"Quickly found the wiring issue and fixed it."

"Courteous and helpful"

"Excellent, prompt, and effective service"

"He was very professional and knowledgeable of his job he was very courteous and polite."

"Can't remember the gentleman's name but he is from India. He was professional and personal."

"Tevan was great. That said, he was the third tech that we had out in a very short period which was frustrating. When I very directly asked the first tech that came out for annual maintenance if there is anything that I should be aware he told me confidently that all was in good working order. The second techs fixed a piece of the problem but it wasn't until Tevan came out and really took the time to inspect everything that we learned there were multiple issues that needed to be fixed."

"I have only been dealing with your company for around three years. I have a great understanding with the technician since day one. I think he is honest & trusting. He knows how to treat people"

"AC went out while we where out of town and i have pets in the house. My neighbor that was house/pet sitting noticed it on a Tuesday evening and to make a long story short my AC was repaired the next morning. Pets all safe."

"Excellent service!!!"

"Chris did an excellent job! He was thorough. The only reason I didnt give a 10 score is that he arrived at 3, instead of the noon to 2 time window."

"I am from out of state. I left specific instructions about the communication I wanted to receive and It was not followed. The service was part of a business transcation and I left notes on ore than one occasion that I did not want any of the information about the condition of the unit to be discussed with the Sellers Agent. I asked to be called so I could speak to the technician before the service and after. I never received a call or a thorough explanation but I did receive second hand information about the service from someone else. I am dissatisfied in the way my personal request were ignored."

"Think folter kit is over priced. Can buy it on line much cheaper."

"Repairs in the crawlspace were not performed correctly. You had a list of what needed to be addressed and as a result, my closing will likely be delayed"

"You guys are seriously amazing. This is the 2nd time in a month we had an issue with our HVAC system and you guys were able to get us up and running by the end of the day. With two 1 year olds at the house, having the upstairs cool for them is imperative and you guys have been true blessings to have!"

"Prompt reply to my service call. Even though my regular technician is Richard, who was unavailable, Christopher came and did a good job."

"This was a 2 man job. My evaporator coil is a 5 ton. This required ME to take out and re-install the attic stairs to acheive the proper clearance. Probally should have looked at my previous install service to determine any issues while installing."

"The second tech (Keith) knew exactly what to do within minutes of checking out the situation. The first tech was very nice and tried to fix the issue, but had not been trained on my system set up."

"He was on time, really before appointment time which was good for me."

"tech very efficent."

"He cleaned and cleaned and did a great job. We needed the unit serviced but did not know it was that bad."

"Technician was bright and professional!"

"No comments"

"Jerrod was great and very patient with all of our questions. He was very professional and represented the company well. However, looking at the Advantage Plan by the numbers we will grossly over pay for what we are getting compared to other options. Given more time to think it through I may have gone a different direction. I'm hoping that Midland will ease my mind about the cost by providing excellent service over the next 10 years and $30K we will be spending. As of now I do not feel good about the decision. Hopefully we will see energy savings that will offset the high cost of the plan."

"Tec was knowledgeable about his product."

"Tech showed up on time, knew what he was doing, and fixed the problem on the first try. Hard to find these days"

"Arrived on time & I was informed when they were on the way. Chris did a thorough job & explained everything"

"Calling after hours with AC not operating properly, the dispatcher was looking out for my interest and scheduled "on call" technician to come out same day. Lee Taylor was very polite and professional. Explaining the issue and able to complete repair within 30 minutes. AC appears to be running properly at this time."

"Keith was great. No complaints. ***I never received my receipt. Can someone email it to me? sylvirag@yahoo.com"

"They arrived on time , very pleasant and knowledgeable"

"He took his time and told me what he was doing."

"Answered all questions"

"The technician was very professional and knowledgeable regarding the service of my units. Additionally he was very engaging throughout the entire process."

"Things talked about during consult were not done. e.g. changing lines, etc"

"Very professional and knew the products"

"Service was great but took a while to get the part"

"From start to finish, Wade was professional and answered all of my concerns. I was scheduled to receive my unit on 21 Jun 21. However, Dave installed it on 18 Jun 21. Im well pleased with the service that was provided."

"Great, prompt, friendly and honest servive!"

"professional"

"Courteous & Professional. I have no idea how good the service was. Still awaiting for a tech to come back to home to go into the crawl space."

"All the checks and cleaning of unit was completed"

"Very good attitude. something to add: wish you had a more detailed receipt on prices and discounts."

"tech. arrive sunday which was very good,I did not know what was wrong, air cond....and he took care of. it."

"Pay a PREMIUM price to have 24/7/365 service, AND DID NOT GET IT!"

"My technician, Richard, was extremely kind and worked very hard to find the problem with my unit. He explained to me, in a way I (not being an HVAC technician myself) could understand."

"Good service Good staff"

"Midland Air could not send someone right away, but first thing the next morning was sufficient."

"Christopher did his job and gave me good news. That, and that the equipment was functioning properly, influenced my answer."

"Punctuality, professionalism"

"Very professional"

"Tech did a great job, very professional."

"Tech was very courteous and knowledgeable and readily answered my questions."

"Everyone was Curtis honest knowledgeable and were on time."

"They cleaned air conditioner but after they left the house got warmer and during the night was hot. I called and they sent techs back out . They found out they had the fan wire disconnected so fan never ran after they left."

"I was kept all day waiting for someone here to come and turns out that the technician was never notified. I called multiple times to check if somebody was scheduled and was told that I was next on the list every time"

"Techs could have worn booties When changing filter, they scattered dust on the floor..........."

"Very friendly. Great personality."

"Because the technician did a good job to cover hoses going to under the house from the unit. And he seems to know what his job with AC unit. Thank you.."

"Visit was very quick but things are working well so I suppose its ok."

"I received attentive and personalized care."

"I felt like the last two technicians I have had were patient and willing to answer questions, they were not just there for 5 minutes. The work seems thorough. I appreciate the service!"

"The sales representative and installers were very polite, respected my property and had it installed a little ahead of schedule."

"Always does a great job."

"Jerrod discovered an issue with mold while servicing our HVAC units and helped us find the best solution to mitigate the problem while also working to help us finance the equipment so that we could afford the work necessary to improve our air quality in the home. We could not have managed this without his expertise and compassion and assistance."

"the two young men were polite and installed quickly"

"The tech that came was a 10. It took 2 months and 4 phone calls to get the office to finish a routine filter and uv light service on my unit. If I had not continued to call, it would have never been done. This is completely unacceptable to me. So, 10 for the last tech, and zero for the company as a whole = 5"

"Dependable quality service"

"Professional, nice and thorough."

"Great tec"

"Very fast, efficient, and done the job in a timely manner solo."

"I was happy that a service call was able to be scheduled on such short notice and that the technician quickly corrected the problem."

"Brandon responded to our need promptly. He was very efficient and knowledgeable. Solved the."

"Professionalism"

"Chris was extremely knowledgeable and professional."

"Jerrod was great. The folks at the office messed up my appointment. Nobody showed up. Had to wait another day for the next appointment."

"On time, knowledgeable, quick."

"Richard always gives excellent service with a smile and respect. He's always very professional!"

"Over priced and was told I would get 15 percent off and I did not. The service was quick. I did feel pressured to purchase the filter and a very expensive replacement wall unit for my fourth floor. I regret purchasing the electric filter when regular filters are inexpensive and easy to change. I will use maintenance agreement because I already signed but I will find a more reasonable service moving forward. I was charged $6,000.00 and regret not getting estimates from other vendors."

"Mr. Taylor was determined not to leave my residence until he found the problem and take care of it"

"Very mixed feelings. Just 2 weeks ago we added a dye to check for leaks, we have now changed the TXV thinking that was the problem. I don't see any credit for the the dye pack when I feel there should be credit. My own personal experience from HVAC training and previous experience as a Maintenance Training Supervisor of which the HVAC training was included, you don't change a TXV without changing the Filter/Dryer. This was done but only because I raised the issue of my disappointment. If the TXV was the problem there is a strong probably that something partially clogged the expansion, in which case you do what should be done to clean the system. The coolant was recovered in the compressor storage and then put back into the system. Again, you don't know the condition of the coolant yet you put the same coolant right back in the system. I discussed what should be done and pricing to two local competitors without giving any names and based on your work and what they said should be done and the pricing I am left with a lot of questions as to whether to continue service with Midlands Air. I have a feeling you guys really pay little attention to these surveys. If you do, I highly recommend you have Supervision/Management call me on my stated concerns."

"Technician did excellent Job!"

"Great services from start to finishing"

"He is very efficient and polite. Very knowledgeable."

"I was told that they would get back with me regarding the service price for the job that needed to be done. I have not heard from anyone yet. There was a part that is still under warranty that needs replacing."

"Sales consultant was very friendly and professional. Doug covered all details with us and answered all our questions thoroughly and patiently."

"Very professional Service, took his time checking equip"

"Job was completed professionally ."

"The Indian tech was there right on time and serviced my unit good"

"Professional service/ courteous"

"Most pleasant, polite, efficient, answered all my questions with patience, will always ask for Chris Turner!"

"Richard is the best technician you have. And has worked on my HVAC since it was installed. In fact, his first couple service calls were necessary to repair some of the installation issues. He is the reason I am with your firm."

"NA"

"good job. Followed thru. System works fine."

"richard is the best. I always request him to do my service."

"Keith and Douglas were both very knowledgeable and friendly. They were also patient."

"Always prompt, always friendly. Lee wore all PPE when in the home and was nice and knowledgeable."

"There were no problems during the service visit."

"I would like to be contacted to express my satisfaction."

"Kept me aware of the entire process"

"Outstanding service. Tech was professional and thorough."

"Employee was very professional. Good customer service skill. Keith accomplish the job very well."

"Brandon is always professional and cheerful"

"tech came out and checked and said there was no freeon in system. he said he did not know wherev the leak was and said he needed to put in a dye pack to find out leak after putting freeon. i said no --he did not DO ANYTHING but charged $99.00 for coming out which was ok-but also charged me $77.00 to tell me there was no freeon and a leak which he did not know where.- Surely the call out charge of 99/= should cover the diagnosis-he did NOT do any work except diagnise no freeon- I think I should be refunded the 77/=."

"After technicians left I discovered a gouge in my wall that wasnt there prior to the service. I think they should have informed me before leaving"

"He was helpful, explained what he was doing and why"

"Technician found the problem, created by previous service, and fixed it."

"Very helpful, informative and efficient; answered all questions"

"Very courteous and professional !"

"Richard does excellent work."

"Chris Turner"

"Every thing weent well"

"The gentleman who fixed our water heater yesterday was extremely thorough and conscientious and also, unlike the person that had been sent out the previous day, solved the problem."

"Excellent service and Brandon very professional. Get work always"

"Very professional, but did not have the level of knowledge of insulation that we needed"

"The technician Chris throughly checked and cleaned our unit. He didnt d not rush through it. Very polite and congenial young man."

"This service call would have been unnecessary if the technician who performed the previous six-month checkup had not left the circuit breaker off! Since that was during cooler weather, the problem never presented itself until our renter needed to run the AC. I do have a follow-up question because I asked that technician but am not confident in his answer. I'd noticed that during the winter, the outdoor unit NEVER runs, only the furnace is running on gas. Is that correct? Is there not a heat pump that should run during the winter? The technician said it doesn't have a heat pump and since it obviously runs for cooling, his answer didn't make sense."

"Mr. Taylor remedied the immediate problem and is working to find the leak."

"I told Lee (and I included this in the online appointment service) that I was very sure that the heat pump's problem was a low cost capacitor (about $20). Lee listened carefully and checked that component first after arriving. No time wasted and the unit began cooling down the house instantly. Some repair companies often challenge the customer's opinion and waste time and run up costs. I have two units and over thirty years, this is the most frequent problem I have encountered."

"Technician was courteous and quick"

"Lee was very knowledgeable and informative. He start from the beginning of what could have been the problem all the way to the end to rule out possibilities. He resolved the problem. I am very thankful for that."

"Receive excellent service by Lee Taylor"

"He was pleasant....he located the problem. At first they didn't have the part on stock...but he located one, and went to get it...and he installed it."

"Chris took his time thoroughly checking and cleaning our unit. He was courteous and offered a couple of suggestions to help keep it clean."

"We are still confused with WHY we cant turn the AC or HEAT up or down ourselves....!"

"service tech was great, service office was BAD"

"On time and very efficient."

"Arrived on time was very professional"

"Customer for about twenty years"

"Service person was courteous, polite and well versed on the mechanics of his job...great job"

"Completed task and advised me of work completed"

"Keith spent all day fixing and replacing the leaking gas line on my furnace. And then came back to finish the job after Dominion turned the gas back on. I am very happy with his work. However, the reason that he had to replace the gas line is because your guys who installed my furnace reused the 27 year old gas line from my old furnace. The part that was replaced was corroded and rusty. I am very upset that your company would reuse an almost 30 year old gas line on a new unit."

"Expert service"

"The cost was extravagant for what they had to do."

"Doug is very friendly and easy to talk to. We expressed our needs and he gave us exactly what we wanted. He explained everything to as clearly as possible. He was also available at late hours to answer questions and to make sure we got our unit soon, before it gets too hot! He is truly an asset to your company!!"

"for the great work and answering of my questions"

"He found and corrected the error of the first technician Parth. Thanks for sending a qualified person. Unit ran steasy for a few days until Taven found the power was turned off at panel insted of breaker fuse box."

"Please send me paper copies of service tickets 0198096 and 0202611 for the service performed by Jerrod and Ben on April 16, 2021. Send to: Michael Rivers 3431 Bronte Rd Columbia, Sc 29210-4801"

"Very pleased with the professional thorough service provided."

"We had issues with the hot water heater. The team was concerning, conscience and attentive."

"Knowledgeable and pleasant"

"Polite and very professional."

"Very pleasant tech & rep. Very accommodating!"

"Courteous, fast and work with no interruptions as Im working from home"

"Fast and friendly and complet"

"Technician was very personable, professional and knowledgeable."

"Technician was courteous and efficient"

"To make a long story short you guys came to my house 3 times to fix my unit charged me over $1100 and my unit still isn't working properly"

"Brandon knows our heat pump units and does a great job of keeping them running smoothly."

"Excellent job, very professional, left area very clean, and they were very polite."

"Very professional and thorough."

"Polite, personable, safe as we appreciate the mask. Overall great service."

"Ben arrived on time and completed his work with no issues and respected my wishes and my home."

"Excellent result on a very difficult problem."

"They took their time and told me what they were doing and also gave me their professional in put on what they would do to make it better for me so far only been a few hours"

"Professional and friendly."

"Professional, knowledgeable, pleasant and polite, shared helpful tips. Loved dogs."

"Quick, non-intrusive visit"

"Just made it easy"

"Jerrod was very thorough diagnosing the problem and effecient."

"Technician answered all of my questions and was very professional."

"Richard has always provided the best service. Always explains what he is going to do or what needs to be done."

"Good job"

"On time, friendly and very informative tech."

"Did a great job, on time and very informable about work done.."

"They showed up on time, finished the job quickly and cleanly."

"Richard Till does such great work. Very cordial and respectful"

"Technician polite and took the time to explained everything"

"Prompt, courteous, knowledgeable, respectful, and answered all my questions.,"

"He is very competent and knowledgeable of our equipment. He is also very pleasant and considerate."

"Very knowledgeable about my unit"

"The technician arrived promptly within the appointment window and did the necessary work efficiently."

"Came earlier than expected, wore a mask the whole time, informed me of his findings"

"The first tech to come out replaced a wire and got my heart working, as well as mentioned replacing the heat strip. The second tech refused to repair wire and said strip was irreplaceable. 2 different stories that didn't help me at all."

"I was talked down to and basically called a cheater and that I was lying. The manager accused me of trying to get something for free. That hurt my feelings because I work hard and Im definitely not a cheater."

"He was very friendly and informative."

"My technician Lee when above and beyond servicing my furnace and replacing my filters. Always does a great job"

"Well, I wasn't happy that I had to point out all the dirt that was missed in the first 3 vents that were done. I was told they weren't finished but I was also told "sorry, I missed that earlier" so I felt I was being lied to and they were seeing what they could get away with. Now I have doubts if the job was done well or half-done."

"He gave good customer service, and explained things as he went along."

"Dependable service and quality"

"Technician was thorough and friendly."

"Very professional"

"courteous, direct and efficient."

"Very courteous as well as professional!"

"It is easy to get my check up appointments, they call when on the way and are on time. Very polite, wear masks and shoe covers and explain what they are doing along the way."

"Efficient, Friendly and courteous service."

"Polite, respectful & on time"

"On time, courteous, and knowledgeable"

"They responded fairly quickly as we had an error code on our furnace."

"on time"

"Excellent and prompt service.. professional office staff answering the phone.. I needed repairs to my AC unit and the technician was prompt in getting the parts needed and kept me informed.. also helpful in realizing that unexpected expenses are difficult and searched for the best options to repair my unit..."

"The technician walked in, took one look at my thermostat, and immediately knew what the issue was. He explained everything to me, cleaned my system, and talked to me about the service contract. He didnt try and tell me I needed a new system or to do any expensive improvements, and I really appreciated that."

"The technician was excellent I had a small problem and he knew how to fix it and also was very friendly."

"It was Friday. I feared we would not get help until Monday, but y'all came through. He resolved the problem and explained about what to expect when it returns and how it will be fixed."

"Excellent service and advice"

"The technician was very informative and professional. This is the type of person who is an asset and deserve a raise for making the company better"

"Technicians always knowledgeable."

"Charles Craft listened and Tech Guys did what they were supposed to do!"

"Arrived in a timely manner; performed service efficiently"

"Was prompt, professional, and was familiar with our system."

"He did everything the way I like my job to be done. Very good!! Hes the best person yet. I prefer him for all my services."

"Courteous, knowledgeable and helpful"

"Very courteous and explained everything they were doing"

"Good explanation by Jerrod of service being provided. Drew and Andrew and Cameron did a great job installing a zone upgrade, zone dampers, zone board, bypass dampers and thermostats."

"my technician was prompt and did a complete job. and very curteous"

"He was very professional and efficient."

"Excellent service"

"Lee is very professional and explains what needs to be done and why. I would like for Lee to be my technician every time service is needed."

"Friendly & knowledgeable"

"Richard was extremely professional, courteous and efficient!"

"what's the use"

"Technician wasn't going to perform the repair and unsure if he had the parts until I told him I was part of Advantage program - then all of a sudden he had the parts in his van and made the repairs. He was trying to get another arrival fee to return another day."

"He is very pleasant and easy to deal with every time."

"Richard was on time and acted professionally."

"They did not check the Dynamic filter on one of my units and it was FILTHY. I keep new filters right next to the unit they could use if they checked. I have a picture taken the next day to show you but cannot attach it.."

"Very helpful and friendly."

"Very professional and cared about the house"

"Prompt, courteous, professional. Always take time to answer my questions and check everything"

"plumbing provider? see question 3."

"Chris was prompt and very professional. Did a great job and good communicator."

"thanks for your service"

"Prompt service and when scheduled and a call to let me know they were on the way"

"Torrance was very knowledgeable, respectful"

"Our technician was very nice and even provided us with new filters."

"Ben was polite and professional. We became friends immediately."

"Doug did his job and did it well. Unfortunately, the pricing was literally $1,000 more several other companies I got quotes from for the same product."

"Efficient"

"They did a great job."

"Technician determined issue quickly and resolved immediately."