Midland Air Service Experts Reviews

"The technician was pleasant and very knowledgeable."

"Professional workers"

"on time, efficient, direct."

"Your technician, Chris Turner, was the best! Arrived by 8:30 as requested, called ahead, friendly manner, efficient with explanations, and even cut away a tall weed! I hope he continues with your company. So many technicians leave. I hope your company gives incentives to keep the good employees. I plan to ask for Chris next time. P.S.: I had to reschedule because first appointment never showed or called. Customer Service offered this Saturday appointment and was surprised. I was told Saturdays were not available. Chris Turner says he works most Saturdays. I will ask for Saturday appointments."

"He worked until 8:00 that night so we could have heat. He thought it was 2 different things but kept working until he found the 3rd thing that was actually wrong."

"Very nice, professional"

"System was working perfectly until Routine maintenance visit turned into 3 additional visits (inc one scheduled for 11/27) with problems that are still not fixed!"

"Technician seemed knowledgable, courteous, and service was prompt."

"Timely response to call, professional technician did excellent job of diagnosing the problem and clearing of the drain line. That said the unit was serviced six weeks prior to this call and this is the second time this unit's drain has been clogged indicating a reoccurring service issue."

"The technicians were very courteous and knowledgeable and efficient."

"Knowledgeable Personable"

"Both the Tech and sales took the time to explain to me exactly what we needed and why"

"The crew was very efficient; our new heat pump/ac was installed and working the same day that the problem was detected. The men were courteous and explained each step. They returned the next day to install the new dampers and cleaned up all debris."

"Good service"

"Doug was very professional"

"On time. Professional"

"Setting up the appointment was very easy and they keep you informed along the way. Todd arrived on time and was very polite and friendly. Wore his mask, where now is very important. Also I appreciate that they wear shoe coverings also. He wanted to make sure if I had any questions or concerns he would answer them."

"Great job"

"Very courteous & friendly."

"Terence did a good job. Very efficient and communicated well."

"Problem still is there and was not fixed"

"The technician, Taven, who performed the heat pump inspection on 10/09/20, indicated to me that the dual capacitor 40/10 on the condensing unit is getting weak and recommended a new one be installed. I agreed to his recommendation. Taven said I would get a phone call from your office to schedule the work. As of today (10/15/20) I have not received the call. Please call me at (803) 772-9903 as soon as possible. Mike Rivers"

"I have 6 month check up and the AC work fine after the inspection the technician told me low in gas, i agree and willing to cime next day to fix it. at the same night of inspection date the ac totaly stop working. next dy when the technician show up said the gas ok but the motore need to be change so I agree too. Thats was on friday and because they dont have it they move me to monday and when i call the office they sechdual me to tusday. which me and my family suffering with extra days. so I am planing to dicontinue service with your company"

"Pleasant technician who went about his work with little trouble to the household"

"This comment has nothing to do with the person, but in general I detest getting the phone calls from you to ask me to schedule maintenance, even when I just did it. I cannot be interrupted at work, and if you keep calling me, I will change HVAC companies."

"Technician was professional, on time, and did the work efficiently and well."

"Richard is always so professional and lets us know exactly what is done and what needs to be done in the future"

"the sales consultant was very polite and knowledgeable. All of the technicians who installed the furnace and the water tank were very polite and knowledgeable, also."

"I was required to adjust my schedule from one day to 2 days"

"Service person was friendly and easy to talk to. He answered my questions and was knowledgeable."

"Great service"

"well I cant give a very satisfied 10 because we had to call for a second visit to correct issues first representative did not do."

"technician very thorough and pleasant"

"Everything went great Richard Till is the best!"

"Very professional."

"Service Tech was prompt, courteous and worked continuously."

"Professionalism at its best."

"Tecnician was very professional and addressed all of my concerns."

"Answer any questions i had and was very polite"

"Chris was very knowledgeable and professional"

"Richard"

"Jerrod did a good job"

"The tech was very professional and answered all questions I asked."

"The two technicians were very conscientious and professional. Very qualified. Excellent service."

"Was on time and worked quickly"

"Courteous"

"Always thorough and efficient"

"Due to late arrival of part, Wade tried to made me comfortable."

"Great services provided."

"Very courteous & professional."

"Great service!! Answered all my questions."

"Knowledgable"

"Costumer service are great and the technician that tend to the last call was super knowledgeable, courteous and proficient. However the company prices for parts and services seem to be on the high end of the spectrum."

"Very friendly and knowledgeable."

"Seemed thorough"

"I never received any copy of paperwork as to what was serviced on my unit or how my unit looks! Also a simple call to let me know the service tech was on his way would had been awesome! I also felt all I received for my money was a tech that changed my filter that I had bought! The other techs that came before spent more time checking my unit to ensure it was working properly! I just feel like I did not receive the service I was accustomed from your company!!"

"Ordinary service"

"Still waiting on the job to be finished."

"Problem resolved."

"Chris arrived early in the estimated time span for my appt. This was unusually nice! He got quick to work and was professional, pleasant and efficient."

"Technician did not have the 4 filters for my unit. He didnt know the size he needed when he arrived. He said he will have to come back with these after they are ordered. This company has serviced my home for years. In the past the size of the filters and # were in your records. Why didnt this service technician know what was needed?"

"Professional and thirough"

"Technician - Very professional. Arrived on time. Polite and very respectful. Answered my questions so that I was able to understand. Customer Service - Very polite and helped me to get an early morning appointment."

"Professional"

"Everything was good"

"Very professional and nice"

"Sales was superior. Install was excellent. Everyone was professional. System is the best."

"Job done efficiently and explained findings and what he did."

"No problems with the visit"

"Very courteous and treated us with respect. Installers were also very patient and knowledgeable Did a great job cleaning up"

"The Service Tech's provided me with step by step details on all that was done to service both units."

"I forgot to remind the tech to vacuum out the hoses to prevent blockage of water that may result in water back up into my home that normally would spill into a pan or out a pipe into the yard. If he did that, I do not know since I forgot to ask him. I did not hear any vacuum. There is not a problem at this time, but I do like to have it done for every preventative maintenance. I will do my best to remember to tell the tech do this in the spring."

"He got the job done and was pleasent"

"The service technician was very good however we were promised to receive the two in home wall filters but no one has brought them to us as he did not have them on his truck."

"Technician was very professional and friendly. He was very aware of Covid precautions, and wore his mask the entire time. Very knowledgeable and gave us an explanation of his findings when visit was completed."

"Friendly, professional service as always"

"THEY DID A GOOD JOB"

"The tech did not have a filter for my unit on his truck. This has happened several times before."

"He was very good and clean the unit well. He was also on time??"

"Profession, reliable"

"Technician was very knowledgeable of the installed system. Very polite and professional."

"Fast and efficient. Nice personality."

"My air works; Please have someone email me if my Air Handler has a filter or not. I tried calling Lennox and no one ever answered."

"On time, knew what they were doing and completed the job quickly."

"Your Tech was very friendly and respectful and most notable seem to be very knowledgeable of my system"

"I have had a service contract for a while and my system has been running very well."

"I had a problem with my AC. I made an appointment online at night and by 8 am they were homebto fix it. Something went wrong the first time and they came right away ti finish fixing it. I am very happy."

"Rep was polite, knowledgeable, and personable. The last 2 techs were not."

"Excellent and quick response to my air conditioner problem. The technician, Daquan did a very good job in getting my AC back working."

"I currently have approx 2 feet of exposed ductwork following his zone damper replacement, it doesn't look like he tape it back up."

"The service technicians are always very good but unfortunately after he left on Wednesday the AC quit working properly and required another visit on Thursday morning. Everything is now good."

"Very professional"

"Very fast response and repaired unit quickly"

"They got the job done and the system is working."

"Clean , polite ,prompt"

"Technician was courteous and competent"

"Technician was very knowledgeable and very professional. Enjoy having him to service my unit in a timely fashion."

"Knowledgeable and friendly"

"Terrance, the technician was professional, friendly, explained everything as he looked at the unit in the dark with us holding flashlights. He needs a huge raise!"

"Richard is a real pro."

"Although it was after 8 pm Terrance arrived with a very positive and pleasant attitude. I was sorry that he had to come so late but his pleasant attitude was wonderful to see. He didnt rush through his work and quickly solved the problem."

"No response after initial call- technicians arrived at a different time than scheduled with no notice - technicians misdiagnosed problem and left without actually repairing unit- called again and was given no info about when they would return- called again after a few hours and was given a time slot. Technicians did not arrive within that time slot (2-4). Called technician at 4:30 and was told they would arrive at 5:30. They finally arrived at 5:45 and were unable to repair the unit because they said a part was needed"

"The installation took longer than planed. The A/C unit stopped working two huors after they left. Several day later, they had the system working. Installation was not complete yet, they still had to install the new air return. And that took two different trips"

"Technician appeaRED to check everything to our knowledge. Apparently last year we must have had a bad technician that put in over 2 lbs. of freeon. This one said it was all ok and not leaking"

"Very knowledgeable."

"There was confusion and mix-up as to the day these guys were to come and install more insulation. Jerrod had scheduled them to originally come on Aug. 15. The H/AC guys were to come on the 14th to install new equipment. I got a call on the 14th from the insulation guys that they were coming on the 14th. When I told them H/AC were on the way they said they couldn't work at the same time. I got an email with confirmation number that the insulation guys were coming on the 17th. They did not come but were rescheduled to come on the 20th but the confirmation email I got siad they were coming on the 19th which is when the H/AC guys were coming. Equipment was not here on the 14th. This drove me nuts not having them show up when they were suppose to and then getting emails with incorrect information. I am not very happy about how this was handled."

"Brandon was quick, and helpful."

"Thorough in presentation with key facts emphasized, expert knowledge, outstanding communication and did what they said they were going to do."

"Ben was wonderful and arrived early for the actual repair."

"Did his job very professionally"

"Ronald and his helper worked very diligently to repair the long time leaking/drainage into the inside of the house. They were very pleasant and thought about the best way to remedy the problem."

"Lee was easy to communicate with, and he was quick and courteous."

"Received call from Midland Air stating time for service. Made appointment. Received eMail confirmation of scheduled appointment. Joseph, HVAC tech, arrived in schedule time window. Tech clean/neat. too care to wear shoes coverings inside house. All went according to plan schedule. Great service from Tech & Midland Air!"

"Installed a Zoned system, but vent from downstairs still blowing. Still waiting for it to be fixed"

"Very professional"

"BECAUSE EVERYTHING WENT AS PLANNED!"

"Tec was on time and he was knowledgeable to complete his task"

"Prompt service"

"Richard is always professional and an expert at what he does. We really appreciate him and his service."

"Joe (Tech) was punctual, neat/organized. Wore shoe covers inside house."

"Jarrod came by on his day off and brought us a portable AC unit which saved us until the new one came in. I cant remember the names of the guys that did the install but they where amazing as well and my family thanks them!"

"Chant was very professional and he followed all the safety measures. He also pointed out some issues i had and explained what i should do to move forward."

"He came in and checked all points and gave suggestions on how to save money on my next contract."

"Dependable and professional!"

"The technician was very nice and knowledgeable."

"Chant was extremely knowledgeable and provided me with all the necessary information to make an informed decision. He answered all the questions that I had, and ensured that I was comfortable with my decision."

"1st, there was a quandary about the scheduled confirmed install date. 2nd, the installers did not introduce themselves to homeowner 3rd, the person(s) that was to come by for 'eyes on' never appeared 4th, was told that there would be carpet cover used, NOT. I have a very light beige carpet :( 5th, was loose screws on floor and thru driveway 6th, was told that Monday 8/10 would have communication prior to charging my credit card, not true 7th, a week after the fact and still have not had any communication as to any customer service, expectations or issues 8th, I inquired as to why Midland Air prices were apx $400 more than other quotes " because we do outstanding work'".....ummm"

"The experts were very good at installing the equipment and polite. I felt very comfortable with them while they worked."

"He was very knowledgeable , courteous and efficient."

"On time,. professional dress, proper personal interaction, and was detailed on his work."

"The repair was not completed because the necessary part was unavailable. It is apparently on back order from overseas. Furthermore, I purchased a warranty which, according to the person who sold me the unit (Jerrod), would take care of all future repairs on this "state of the art" unit. Now I'm told that I owe $264.00, half of which was due (and paid) at the time of the service call. I am not a happy customer."

"The technician was friendly & answered all my questions."

"Tech did not check system, only washed coils"

"Technician, (sorry I forgot his name), was extremely professional, courteous, on-time, and went above and beyond what was expected."

"He carried out the general check of the system and also corrected a problem that remained from a service call the week before."

"Service was good. But they failed to call when they were on the way and Im not always where I can hear the doorbell."

"Very informative"

"The first technician called and gave me an estimated arrival time around midnight. Waited til 2am. Never showed or cancelled. Disappointed when promised service that day! The second technician sent the next day was a10!"

"We suffered an outage of our HVAC unit due to lightning. I called our local Midlands Air and they sent a technician out quickly to access our system."

"Knowledgeable and courteous"

"I was very satified with the recent service I received to resolve my air condition issue. All three technicians ( Brandon, Lee and Mike) were very accommodating and professional to help me restore air in my home. There was another gentlemen with Brandon, however I can't remember his name. He was also very helpful in trying to help me understand the issue better. I wish customers had an option to get paper copy receipts because it's easy for me to keep them all together in my folder. They also list the technician name on them. Thank you for your service."

"This visit was okay but the previous Repair done by midland aid was the cause of this visit even happening. An error was done by the technician, or overlooked, that caused our electric bill to increase by $500 in one month. We contacted midland error and provided documentation and evidence showing that our problem did not begin until after they worked on our unit. The individuals agreed that something had happened (Usage i crazed to over 150kw after repair was done when previous usage was normally around 40kw for past year) but have not offered to make things right. It is not fair that they caused me such a drastic increase in my electric bill and have not even offered to compensate for their error. It gives me a total lack in trust in the company and does not demonstrate integrity on their behalf. At this point Im tempted to cancel my contract, notify others about the hassle, and perhaps the BBB."

"The Tech. was very knowable and provided answers to all my questions"

"Timely, efficient, knowledgeable and friendly!"

"The service was fast and very efficient especially for not having AC during the summer. The technician was professional and very curtious."

"Service was great, scheduling was an issue."

"Jerrod provided excellent service. He clearly explained things and kept me informed of his progress during the visit. He also offered me a service plan to consider."

"Located problem"

"Didn't finish the inspection"

"Good job, no problems thank goodness."

"He was very informative ."

"Timely response, problem found and repairs made"

"I realize that the lack of timely information is because of folks working from home and not at central location, but was disappointed with being kept current on status of repair of my unit."

"All the people I interacted with were greeat"

"Ben is amazing. Can he be my permanent technician."

"Excellent service"

"Technician was very nice, wore a mask and was thorough. However he said he would follow up about the new remote needed for our split system, and I have heard nothing since."

"Because my experience has been what my fear was going into this contract and I voiced it. All I need to know is how I can get rid. Of the unit or pay for it and move forward with my life ."

"Polite, kind, informative..."

"He was honest and thorough."

"Nothing was provided to accommodate customer when part would take almost a week to come"

"On-time and friendly.Prompt service."

"We have been without adequate air conditioning going on 13 days. We called and you sent Ben. He spent 15 minutes in the back yard with the compressor and said it was a sensor. The sensor had to be ordered that was on a friday. Sensor was not installed until following Wednesday. Ac still not working. Called back and he stopped again. This time went In the attic and said the fan was set to low. Turned it up. Air conditioning still not working. Scheduled another appt for this past saturday. He was supposed to show between 10 and 12pm. Did not show up until 7pm. Said he put a pound of refrigerant in but didn't know what the problem is. Said he would bring manager on monday to look at it. They were a no show. Called monday evening and set up appt for today. I hope it gets fixed. My husband just returned from a year long deployment and cant relax in our home. We also have 2 girls who are not getting ample rest due to the heat."

"The service was very professional. The service technicians were very polite and displayed professional mannerism. They also explained in detail before they started the job and asked if their were any questions available. Once the job was completed, they went over every aspect related to the system that was installed while also asking if there were any questions that they could answer. The job was done correctly and in a timely manner."

"they were 2 days late installing the water heater but when they did get to work it was done quickly and with excellent workmanship."

"Wes told us what we needed to know. However, our appointment time was 10-12 and he called at 1:30 to say that he miss read the schedule and he'd be to us in about an hour. I was 2:55 when he finally arrived."

"This is the 3rd time that I called about this problem and it is still not corrected. The technician said that they would have to come back to replace the Hub which is the same thing that the guy that came on Saturday said and I told the person answering the phone. I called the office to see when someone will be out to replace the Hub and she said that she would call me back but, I have not heard from anybody. My unit is less than two years old and I am not pleased with this. This needs to be corrected as soon as possible."

"They gave me a new air conditioner"

"Ben was very nice and courteous"

"Ben was Excellent, knowledgeable ,courteous & quickly diagnosed the problem and took action. Simple"

"Services needed were explained well."

"very professional, and respectful definitely knew what they were doing"

"Brandon charged me $414.00 twice for two UV bulbs. I know they are expensive but $800 for two lightbulbs. SE OWES ME A REVERSAL IN MY BANK ACCOUNT. Brandon did a good job but I miss Aron as he knows my hvac system. PLEASE HELP ME GET MY $414 dollars back. 803.361.3146."

"Richard is the best technician you have! Polite and knowledgeable and makes you feel like a friend"

"very courteous and knowledgeable and fixed problem promptly"

"Ben, the technician and Doug, the residential sales consultant were both very personable, knowledgeable and competent."

"Both the tech and sales rep was great"

"Brandon is professional and knowledgeable. I remember him coming a few times during the install 2 years ago to fix the mess of the installing techs."

"Tech was prompt, courteous, knowledgeable and very professional. The customer service started right from the moment I was called to inform me my Technician was on the way."

"Richard was professional and listened to my concerns however the problem recurred fewer than two days later."

"Although the servicer was professional and nice the quality of cool air did not remain the next day. I scheduled another visit but no one has shown up."

"was very professinal"

"He was very polite and covered his feet when he came inside.."

"Showed up as scheduled, checked my A/C in my dual system, was courteous, and answered any questions I had."

"Explained everything in detail Very professional"

"Very informative and excellent customer service"

"Quick to diagnose and fix"

"Jerod was not pushy, and respected our views."

"The gentlemen that looked at both units was very informative and did the job he was supposed to do without wasting any time."

"Love the guys that help me at this company"

"The technician was very thorough, nice and worked hard to complete the service"

"Jerrad showed up on time as promised, and didn't take long to fix my AC."

"arrived as scheduled. Explained and showed filter and lights that needed replacing."

"He was very helpful in explaining things tomy wife and me."

"Technician was on time, professional, and great attitude.A great representative for your company."

"Friendly, courteous, professional"

"Brandon and Chant arrived on time, were courteous, respectful, helpful and informative."

"The tech was very polite and very good, but he took pictures and said the installers had not installed properly and they would have to come back. Also when they installed it they cut my floor up and I was tld they would be in touch and fix it, its been months and no call and has not been fixed. Plus I didn't get a book on my thermostat."

"So I was called at 730AM to tell me the service technician was on his way. At 900AM still no technician. Prior to 1000AM he arrived. The tech was knowledgeable and friendly."

"Professional and answered all my questions"

"Tech was fast and efficient."

"Technician was professional in explaining things. He was also cognizant of social distancing and use of mask."

"good service"

"Started to go with the Advantage Program until I read section F of the contract that stated that this was a lease agreement and that I would NOT own the equipment at the end of the contract period."

"Richard was very polite and knowledgeable. He went straight to the problem and explained what caused it."

"Ronald was knowledgeable and pilite"

"Everything was done in a professional manner. And now Im enjoying my new unit . Thanks Midlands Air"

"Very knowledge concerning my issue with my AC Unit. Explain everything I have questions about the program and service offered."

"Tech knew just what to look for."

"Outside unit was not washed/cleaned... not sure what else, but done too quickly."

"knowledgeable ."

"Ronald was extremely helpful and knowledgeable. I truly appreciated his help today !"

"very prob/ at job/new the probley"

"Daquan arrived promptly at the appointed time and did the needed work quickly. He followed all safety measures necessary during the Covid-19 pandemic and was professional and helpful."

"I made a request for the service rep to bring filters because I was out. When I asked the rep about them, he said there was a note stating the filters would be ordered when I called to place an order. I was under the impression that they would be delivered by the rep and I could pay for them at that time."

"Gentleman was very professional, courteous, and very knowledgeable"

"I was satisfied with the service. Only one thing, the caulking around my unit had dried up and I noticed it after Richard left. He did not mention that to me. So, since I have been such a good customer for so long, I called Brad and asked if he would, when Richard was out this way, caulk it again. I even bought two tubes of caulk. Brad said he would try to get Richard to come do it. It hasn't been done yet and I am getting the feeling I am going to have pay someone else to do it. That doesn't make me feel that you value my business, since I have been using Midland Air for over 20 years."

"Eric & Drew worked very hard all day & late in the nite. There were several obstacles they had to deal with & did a very good job. They were courteous, diligent &obliging, & represented Midland Air in an excellent matter. They also left everything in an orderly fashion. No trash left."

"The salesman did a very good presentation"

"The consultant was very knowledgeable and professional."

"Wes and Eric came back for the 3rd or 4th visit after a new unit install, and appears they have finally got my system balanced with good airflow to all rooms in my house ."

"Tech forgot to reconnect the compressor, another tech came back out the next day to reconnect. Was HOT the whole not until the air came back on."

"Attention to detail; took time to provide oral status report."

"Very Friendly, and professional. They took their time and made sure the job was done correctly. I would recommend them."

"Technician was very thorough and explained what the problem was and how he fixed the problem."

"Apparently resolved the issue previous two services calls were not able to address."

"Was very thorough in cleanliness, virus conscious with mask and everything."

"He was very professional and courteous."

"My daughter, Meg, was awakened in the middle of the night of 23 June. Loud grinding noise, she turned off a/c. Tried to get back to sleep. Told me later in am I contacted Midlands. Brandon was sent out, said it was fan motor and fan, which I remembered had recently been replaced. Covered by warranty, next day Brandon finished the work and completed the 6 month service that had earlier been scheduled for that day. I/we appreciated Brandon's professionalism and work ethic and we want him to do our semi annual service in the future."

"The technician provided a thorough inspection of the home and demonstrated knowledge of his finding, as well as provided recommended solutions to findings"

"Lee and team were very professional and respectful with our home by keeping masks on and footies. Even were very patient in explaining what they were doing and answering questions."

"These gentlemen both were helpful, knowledgeable, and caring. I would recommend them to anyone that is in need of service."

"very polite and knowledgable"

"The technician was knowledgeable and knew what was necessary."

"The technician did not share much information with me. One of the Installed filters is broken."

"Technician very courteous."

"Jason was very courteous and informative."

"Polite and informative"

"Brandon was on time, very professional, courteous and helpful the entire time. Explained what he was doing as he performed the service."

"I believe tech made all the checks necessary to ensure unit is operating well."

"Taven was very courteous and efficient, BUT the service call had been scheduled from between 2 and 4 AND it was around 5:30 when he arrived. The work was not completed until 6:48. This is NOT considerate of your customers. ALSO, I had reported that a filter change was necessary when I called to make the appointment, yet Taven was unable to change the filter because he didn't have the right size on the truck. He said he would reschedule that for me, but this will require more of my time. I expect you to do better than this."

"Because he was very nice, polite and I think he was truthful. Showed interest in the work."

"On time, friendly, provided important information without my asking, competent , efficient, telephone reception excellent,"

"Polite, profession, personable and knowledgeable."

"Never got AC fan working. Did not call back with replacement fan motor."

"Lee was an absolute great tech. He came to my door with his mask on then out in his shoe cover booties and ask about my issues and go straight to work. He informed me that the filter was really dirty which was surprising seeing as though I just had the system serviced in late March by another tech who was not nearly as professional as Lee. Lee explained every aspect of the service and I told him that he was appreciated!!! I would like Lee to continue to be my tech and all of my future appts be completed by him. Awesome job!??"

"The technician was nice and did his job well. He looked a little frumpy though, unlike the gentleman who had been here in the past."

"Did not give ten rating as I had to request that the tech wear a mask as a part of the Coronavirus Requirements"

"It was more piece of mind. The error codes displayed did reset and I wanted to make sure that everything was fine"

"Always room for imprivement"

"Ronald is an excellent technician. I appreciate his expertise and professionalism, and he's such a nice person! I also appreciate that I am able to ask for him to be the technician on the call."

"Technician was prompt, knowledgeable and honest. He fixed our problem in no time after another company told us we needed extensive repairs. Very much appreciated."

"Very thorough a d not high pressure"

"He was thorough and polite"

"found problem right away"

"Todd was very professional and helpful. He was informative to all questions that we had and gave us an honest analysis on our situation. He was also very respectful of our property. We are very happy with his service."

"the job was difficult, the technician stayed with it till it was figured out. Outstanding effort!!! found the problem, repaired it, and I am reaping the benefits of his persistence!!!! "Bravo Zulu" That's NAVY speak for excellent Job!!!"

"Great customer interactions. Answered our questions with confidence and knowledge"

"I appreciated Tavins thoughtfulness and professionalism."

"No one is perfect."

"Jason and Harold did a excellent job"

"I was satisfied with what Lee did yesterday. However, today I am LIVID with the service I received! We set an appointment for today between 2:00-4:00 when I told the lady I worked until 2:00 at the earliest she stated she could put it in for 3:00-4:00. I made sure to take off work early at 2:00 to be home. I called at 1:03 to let them know I could be home right at 2:00 and was told they would let the technician know but my appointment had been moved to 4:00-6:00 (which I did not request)! I have family coming in to town at my in laws that we could not see bc we were waiting on you to come. At 6:00 I finally receive a call saying the technician was going to be late. At 7:02 I receive another call telling me the technician Todd was on his way. At 8:02 I called to ask where he was bc we were still waiting and the lady called the technician. She called me back at 8:07 to say Todd got sick and pulled over but was feeling better and was still 20 minutes out. This is an absolute joke at this point! I took off work early and did not see family bc I was waiting for the technician that never showed and would have been 4.5 hours later than my original appointment. Also, the last two services I have had something was not done that should have been. One time they forgot to turn our unit back on from the outside. This last time the guy did not even change the air filters."

"Mr Taven was on timeVery professional"

"Courteous service. Wish product lasted longer."

"Richard very professional, explained maintenance performed, offered additional products."

"Technician was very polite and was glad to hurry since I had to leave the house."

"Mr. Dinkins was very good and talked me through what he was doing. Very professional."

"Scheduling was problematic. Service call revealed a problem. Several calls to schedule the repair techs. Waiting on original service call to be completed. Assumed I would be contacted but hasn't happened."

"Very pleasant. And did his job."