Midland Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 6,099 Reviews
mr domenech D.
lexington, south carolina
"Brian is always very precise and to the point, a true asset to this company."
mr farmer F.
west columbia, south carolina
"Tech was very knowledgeable and efficient."
mr falato F.
lexington, south carolina
katherine M.
columbia, south carolina
"He was polite, on time and explained everything"
mr romulus R.
columbia, south carolina
"They both were ver professional, Mr Wade was the consultant and Mr Frank was the tech."
chris M.
irmo, south carolina
melissa D.
columbia, south carolina
"Was told a/c part wld be in next day, it was not , and we had to call Midland's to find this out. We still are waiting and have no a/c 2.5 days. Was told part wld have to be ordered w/ eta poss Thursday-Confused why part not available. Hopefully, it will be received Soon."
brian T.
wagener, south carolina
"Very professional, courteous service. Lee was not just professional but very knowledgable, have been very happy with midlands service experts since my move to SC!"
ms eckert E.
lexington, south carolina
"Technician went above and beyond to demonstrate how both thermostats worked, also took the time to back sure we did not have any other issues or questions"
donald R.
columbia, south carolina
"Chant was very professional and knowledgeable."
deborah L.
prosperity, south carolina
mr peterson P.
columbia, south carolina
"Frank spent time advising me on what he was doing."
greg H.
irmo, south carolina
david M.
columbia, south carolina
"The technician did a great job"
mr woods W.
columbia, south carolina
"He was very professional quiet and knowledgeable"
mr frisina F.
gaston, south carolina
"Richard was courteous, professional, and very knowledgeable and got us working and safely back to comfortable temperatures."
mr bolick B.
prosperity, south carolina
anthony H.
lexington, south carolina
michael P.
west columbia, south carolina
"Technician helped fixed my problem"
amber M.
columbia, south carolina
"They did an excellent and professional job!"
ms ivey I.
irmo, south carolina
"Extra kudos to Chris for his diligent work to get our unit back up and running -- and his positive attitude despite the horrific heat in our attic where he had to work. He is our hero!"
leonard B.
lexington, south carolina
matilda G.
irmo, south carolina
"I was supposed to be emailed a quote and summary of the Inspection of our unit and I never received it."
mr chestnut C.
lexington, south carolina
john S.
swansea, south carolina
mr huang H.
columbia, south carolina
sharon M.
columbia, south carolina
"Tech was very professional"
robert M.
leesville, south carolina
holly N.
columbia, south carolina
"Your technicians are always professional as well as courteous."
ms geiger G.
irmo, south carolina
"Mr. Brandon, was well mannered and informing.....so helpful with his service and info."
trinita F.
columbia, south carolina
"Very professional and excellent customer service and communication"
ms durant D.
irmo, south carolina
eugene W.
west columbia, south carolina
"We advised the technician we smell smoked in the house and we thought it came from the unit and the technician brushed it off."
javier R.
lexington, south carolina
"Great Job by the technician who visited us."
mr hampton H.
columbia, south carolina
"Technician was very professional in his service"
harriete M.
pelion, south carolina
mickey B.
hopkins, south carolina
"The tech was so nice , Courteous And very professional. He was a knight is shined armor to come out in a Sunday . We are over the moon with the service ."
ginger B.
columbia, south carolina
ms hoover H.
west columbia, south carolina
"He was quick and efficient"
donna M.
columbia, south carolina
"I'm sorry I don't remember the young gentleman's name, but I have to say he is an outstanding member of your team. He was very polite, focused on his job, and took care of my unit, like it was his own. BIG KUDOS to this young man."
patricia S.
lexington, south carolina
ms brown B.
hopkins, south carolina
"Well he didn't check anything in the attic and in not sure if he clean my coils . He was the fastest service guy. I felt like I got over on for 224 dollars. When the other guys came they check everything and it didn't cost that. Not happy at all.."
mr austin A.
columbia, south carolina
charles c. H.
columbia, south carolina
"After a communication glitch about scheduling time, everything worked out fine even though it was later in the day."
megan L.
columbia, south carolina
ms ostrom O.
irmo, south carolina
"Super checking of heat and air both inside and out"
mr stuckey S.
west columbia, south carolina
"On time and covered everything in our preventative maintenance agreement."
ms garnett G.
columbia, south carolina
dwight R.
blythewood, south carolina
"A technician was at my home in less than 24 hours He was very friendly"
mr doctor D.
columbia, south carolina
"Frank was great and polite."
mr epting E.
irmo, south carolina
"I want to say that Chris & Richard worked hard to fix our problem. It took 3 tries but they stayed with it. Our unit is only 15 months old."
mr gunter G.
columbia, south carolina
"I am a returning customer, this should be continuing contract, I think we have been with you over 20yrs"
megan M.
lexington, south carolina
"The a/c tech said he felt cold air coming through but the a/c is still not working."
becky W.
elgin, south carolina
"Prompt service, good communication, answered all questions"
robert F.
lexington, south carolina
"Y'all forgot to give the technician my air filters and I still do not have them"
sandra T.
west columbia, south carolina
"They talked me into signing a contract that I was not supposed to sign.ive had a stroke and am not mentally capable of understanding a contract well enough to sign."
fanny B.
camden, south carolina
tamara L.
columbia, south carolina
"Brandon is very knowledgeable and was eager to resolve our issue."
karen G.
columbia, south carolina
"Technician was friendly and service was fantastic"
margaret T.
columbia, south carolina
"The technician Taven was very efficient and professional."
mr humphrey H.
irmo, south carolina
mr bostrom B.
west columbia, south carolina
"Service was rescheduled twice."
andrew L.
lexington, south carolina
"The initial gentleman that provided my semi-annual service was very good. He was professional and punctual. I cannot stress enough that he did a good job, and the 5 is in response to the technician Chris who came out on a subsequent visit to install the filter. The original technician that came out for my June 30th appointment just didnt have the right size on his truck that day. Thats understandable. Well, Chris came out today to install the correct size. He was courteous and a pleasure to have here. But after he left I noticed my upstairs unit was no longer working. After some investigating I discovered that he just forgot to re-install the master circuit or whatever. I reconnected and the unit works fine now. But going back to his original task, I noticed him carrying a filter up to the attic that he had bent over his finger. While I was correcting his circuit error I saw the edge of the filter he had bent over his finger. He tore a larger filter and shoved the remainder in my unit. This is unacceptable and informed him Id like to have the correct size dropped off at my house and I will install it myself. Also, I called your 24 hour service line, it is 100% obvious that the man that answered isnt in America nor are they an employee of yours. I had to sit there and explain all sorts of stuff to him about my house and the unit. If he were actually one of your employees here he would know all of that. Again, I would like to express that the original gentleman who came to my scheduled service was outstanding. All if my negative reviews are directed at Chris who came today and the outsourced call center you use for your after hours calls."
lesley S.
columbia, south carolina
"The experts who came to my home were helpful without being overbearing and explained everything very clearly to me."
james M.
columbia, south carolina
"Keith did an excellent job."
thomas R.
lexington, south carolina
donna W.
gilbert, south carolina
"He was wonderful . Very kind and compassionate. fixed everything in a timely manner."
mr chaney C.
columbia, south carolina
"Quickly found the wiring issue and fixed it."
ms garfield G.
blythewood, south carolina
"Courteous and helpful"
mr kelly K.
lexington, south carolina
sean G.
columbia, south carolina
"Excellent, prompt, and effective service"
wilson W.
eastover, south carolina
"He was very professional and knowledgeable of his job he was very courteous and polite."
mr mohundro M.
lexington, south carolina
ms hipp H.
chapin, south carolina
"Can't remember the gentleman's name but he is from India. He was professional and personal."
ms wood W.
hopkins, south carolina
ms english E.
lexington, south carolina
natalie M.
lexington, south carolina
"Tevan was great. That said, he was the third tech that we had out in a very short period which was frustrating. When I very directly asked the first tech that came out for annual maintenance if there is anything that I should be aware he told me confidently that all was in good working order. The second techs fixed a piece of the problem but it wasn't until Tevan came out and really took the time to inspect everything that we learned there were multiple issues that needed to be fixed."
mr heise H.
cayce, south carolina
candy B.
lexington, south carolina
"I have only been dealing with your company for around three years. I have a great understanding with the technician since day one. I think he is honest & trusting. He knows how to treat people"
ms sjoberg S.
lexington, south carolina
"AC went out while we where out of town and i have pets in the house. My neighbor that was house/pet sitting noticed it on a Tuesday evening and to make a long story short my AC was repaired the next morning. Pets all safe."
darrin H.
columbia, south carolina
kendrick J.
lexington, south carolina
jamie B.
irmo, south carolina
regina H.
columbia, south carolina
"Excellent service!!!"
lucille W.
columbia, south carolina
roy M.
columbia, south carolina
"Chris did an excellent job! He was thorough. The only reason I didnt give a 10 score is that he arrived at 3, instead of the noon to 2 time window."
kirstin B.
columbia, south carolina
"I am from out of state. I left specific instructions about the communication I wanted to receive and It was not followed. The service was part of a business transcation and I left notes on ore than one occasion that I did not want any of the information about the condition of the unit to be discussed with the Sellers Agent. I asked to be called so I could speak to the technician before the service and after. I never received a call or a thorough explanation but I did receive second hand information about the service from someone else. I am dissatisfied in the way my personal request were ignored."
jonathan S.
columbia, south carolina
frank M.
columbia, south carolina
"Think folter kit is over priced. Can buy it on line much cheaper."
debbie M.
columbia, south carolina
"Repairs in the crawlspace were not performed correctly. You had a list of what needed to be addressed and as a result, my closing will likely be delayed"
ms nichols N.
columbia, south carolina
anthony L.
lexington, south carolina
"You guys are seriously amazing. This is the 2nd time in a month we had an issue with our HVAC system and you guys were able to get us up and running by the end of the day. With two 1 year olds at the house, having the upstairs cool for them is imperative and you guys have been true blessings to have!"
joe S.
irmo, south carolina
"Prompt reply to my service call. Even though my regular technician is Richard, who was unavailable, Christopher came and did a good job."
david M.
lexington, south carolina
"This was a 2 man job. My evaporator coil is a 5 ton. This required ME to take out and re-install the attic stairs to acheive the proper clearance. Probally should have looked at my previous install service to determine any issues while installing."
carol P.
columbia, south carolina
ms hansen H.
columbia, south carolina
"The second tech (Keith) knew exactly what to do within minutes of checking out the situation. The first tech was very nice and tried to fix the issue, but had not been trained on my system set up."
ms bagenstos B.
columbia, south carolina
ms fleming F.
columbia, south carolina
"He was on time, really before appointment time which was good for me."
claude L.
columbia, south carolina
"tech very efficent."
ms glen G.
lexington, south carolina
ms evans E.
west columbia, south carolina
"He cleaned and cleaned and did a great job. We needed the unit serviced but did not know it was that bad."
ms fuller F.
columbia, south carolina
"Technician was bright and professional!"
ms durstine D.
columbia, south carolina
"No comments"
pellerin P.
cayce, south carolina
"Jerrod was great and very patient with all of our questions. He was very professional and represented the company well. However, looking at the Advantage Plan by the numbers we will grossly over pay for what we are getting compared to other options. Given more time to think it through I may have gone a different direction. I'm hoping that Midland will ease my mind about the cost by providing excellent service over the next 10 years and $30K we will be spending. As of now I do not feel good about the decision. Hopefully we will see energy savings that will offset the high cost of the plan."
joe L.
lexington, south carolina
jacquelyn J.
gaston, south carolina
"Tec was knowledgeable about his product."
dennis E.
lexington, south carolina
"Tech showed up on time, knew what he was doing, and fixed the problem on the first try. Hard to find these days"
jerri A.
west columbia, south carolina
"Arrived on time & I was informed when they were on the way. Chris did a thorough job & explained everything"
nancy S.
gaston, south carolina
"Calling after hours with AC not operating properly, the dispatcher was looking out for my interest and scheduled "on call" technician to come out same day. Lee Taylor was very polite and professional. Explaining the issue and able to complete repair within 30 minutes. AC appears to be running properly at this time."
sylvira G.
irmo, south carolina
"Keith was great. No complaints. ***I never received my receipt. Can someone email it to me? sylvirag@yahoo.com"
toney L.
columbia, south carolina
"They arrived on time , very pleasant and knowledgeable"
mr anderson A.
columbia, south carolina
"He took his time and told me what he was doing."
rashad C.
lexington, south carolina
"Answered all questions"
brian C.
columbia, south carolina
joe T.
columbia, south carolina
"The technician was very professional and knowledgeable regarding the service of my units. Additionally he was very engaging throughout the entire process."
robert H.
blythewood, south carolina
"Things talked about during consult were not done. e.g. changing lines, etc"
mr smith S.
columbia, south carolina
"Very professional and knew the products"
heather R.
columbia, south carolina
"Service was great but took a while to get the part"
deborah P.
columbia, south carolina
"From start to finish, Wade was professional and answered all of my concerns. I was scheduled to receive my unit on 21 Jun 21. However, Dave installed it on 18 Jun 21. Im well pleased with the service that was provided."
daniel D.
west columbia, south carolina
"Great, prompt, friendly and honest servive!"
mr dekrafft D.
lexington, south carolina
"professional"
chris M.
columbia, south carolina
"Courteous & Professional. I have no idea how good the service was. Still awaiting for a tech to come back to home to go into the crawl space."
haskle B.
blythewood, south carolina
"All the checks and cleaning of unit was completed"
mr gonzalez G.
blythewood, south carolina
"Very good attitude. something to add: wish you had a more detailed receipt on prices and discounts."
brian Y.
chapin, south carolina
ms fleming F.
columbia, south carolina
"tech. arrive sunday which was very good,I did not know what was wrong, air cond....and he took care of. it."
donna B.
columbia, south carolina
kim D.
west columbia, south carolina
"Pay a PREMIUM price to have 24/7/365 service, AND DID NOT GET IT!"
angela M.
irmo, south carolina
"My technician, Richard, was extremely kind and worked very hard to find the problem with my unit. He explained to me, in a way I (not being an HVAC technician myself) could understand."
mrs sealey S.
columbia, south carolina
jennifer B.
newberry, south carolina
mr olshine O.
columbia, south carolina
"Good service Good staff"
brett F.
lexington, south carolina
"Midland Air could not send someone right away, but first thing the next morning was sufficient."
kerry J.
columbia, south carolina
charles C.
lexington, south carolina
"Christopher did his job and gave me good news. That, and that the equipment was functioning properly, influenced my answer."
joel M.
cayce, south carolina
"Punctuality, professionalism"
ms buddin B.
irmo, south carolina
"Very professional"
diane L.
columbia, south carolina
"Tech did a great job, very professional."
jeanne G.
columbia, south carolina
"Tech was very courteous and knowledgeable and readily answered my questions."
bill H.
columbia, south carolina
"Everyone was Curtis honest knowledgeable and were on time."
patricia R.
cayce, south carolina
cheryl M.
west columbia, south carolina
"They cleaned air conditioner but after they left the house got warmer and during the night was hot. I called and they sent techs back out . They found out they had the fan wire disconnected so fan never ran after they left."
mr bethea B.
lexington, south carolina
terri T.
columbia, south carolina
mr enders E.
irmo, south carolina
"I was kept all day waiting for someone here to come and turns out that the technician was never notified. I called multiple times to check if somebody was scheduled and was told that I was next on the list every time"
william P.
columbia, south carolina
"Techs could have worn booties When changing filter, they scattered dust on the floor..........."
donna W.
columbia, south carolina
flossie T.
columbia, south carolina
"Very friendly. Great personality."
mr roberts R.
columbia, south carolina
ms ohta O.
columbia, south carolina
"Because the technician did a good job to cover hoses going to under the house from the unit. And he seems to know what his job with AC unit. Thank you.."
mr. clisby C.
irmo, south carolina
sandra C.
columbia, south carolina
"Visit was very quick but things are working well so I suppose its ok."
dr s C.
columbia, south carolina
kirstin B.
columbia, south carolina
"I received attentive and personalized care."
mike K.
irmo, south carolina
"I felt like the last two technicians I have had were patient and willing to answer questions, they were not just there for 5 minutes. The work seems thorough. I appreciate the service!"
kimberly W.
lexington , south carolina
"The sales representative and installers were very polite, respected my property and had it installed a little ahead of schedule."
ms kokolis K.
columbia, south carolina
"Always does a great job."
marie A.
columbia, south carolina
"Jerrod discovered an issue with mold while servicing our HVAC units and helped us find the best solution to mitigate the problem while also working to help us finance the equipment so that we could afford the work necessary to improve our air quality in the home. We could not have managed this without his expertise and compassion and assistance."
ms felder F.
columbia, south carolina
"the two young men were polite and installed quickly"
ten oriental rest. R.
columbia, south carolina
donald S.
lexington, south carolina
"The tech that came was a 10. It took 2 months and 4 phone calls to get the office to finish a routine filter and uv light service on my unit. If I had not continued to call, it would have never been done. This is completely unacceptable to me. So, 10 for the last tech, and zero for the company as a whole = 5"
cathy D.
chapin, south carolina
"Dependable quality service"
d B.
blythewood, south carolina
"Professional, nice and thorough."
charles H.
elgin, south carolina
"Great tec"
amanda M.
gaston, south carolina
"Very fast, efficient, and done the job in a timely manner solo."
mr campbell C.
irmo, south carolina
"I was happy that a service call was able to be scheduled on such short notice and that the technician quickly corrected the problem."
milton Y.
columbia, south carolina
"Brandon responded to our need promptly. He was very efficient and knowledgeable. Solved the."
mr watson W.
batesburg, south carolina
"Professionalism"
don M.
west columbia, south carolina
"Chris was extremely knowledgeable and professional."
sharon M.
prosperity, south carolina
"Jerrod was great. The folks at the office messed up my appointment. Nobody showed up. Had to wait another day for the next appointment."
mr judice J.
columbia, south carolina
"On time, knowledgeable, quick."
mr martin M.
lexington, south carolina
"Richard always gives excellent service with a smile and respect. He's always very professional!"
dr. judith C.
columbia, south carolina
"Over priced and was told I would get 15 percent off and I did not. The service was quick. I did feel pressured to purchase the filter and a very expensive replacement wall unit for my fourth floor. I regret purchasing the electric filter when regular filters are inexpensive and easy to change. I will use maintenance agreement because I already signed but I will find a more reasonable service moving forward. I was charged $6,000.00 and regret not getting estimates from other vendors."
ms rosa l. J.
hopkins, south carolina
"Mr. Taylor was determined not to leave my residence until he found the problem and take care of it"
tiffany H.
irmo, south carolina
harvey B.
lexington, south carolina
"Very mixed feelings. Just 2 weeks ago we added a dye to check for leaks, we have now changed the TXV thinking that was the problem. I don't see any credit for the the dye pack when I feel there should be credit. My own personal experience from HVAC training and previous experience as a Maintenance Training Supervisor of which the HVAC training was included, you don't change a TXV without changing the Filter/Dryer. This was done but only because I raised the issue of my disappointment. If the TXV was the problem there is a strong probably that something partially clogged the expansion, in which case you do what should be done to clean the system. The coolant was recovered in the compressor storage and then put back into the system. Again, you don't know the condition of the coolant yet you put the same coolant right back in the system. I discussed what should be done and pricing to two local competitors without giving any names and based on your work and what they said should be done and the pricing I am left with a lot of questions as to whether to continue service with Midlands Air. I have a feeling you guys really pay little attention to these surveys. If you do, I highly recommend you have Supervision/Management call me on my stated concerns."
mr pfeifer P.
west columbia, south carolina
"Technician did excellent Job!"
ms cook C.
columbia, south carolina
"Great services from start to finishing"
mr lovette L.
lexington, south carolina
"He is very efficient and polite. Very knowledgeable."
edward H.
columbia, south carolina
"I was told that they would get back with me regarding the service price for the job that needed to be done. I have not heard from anyone yet. There was a part that is still under warranty that needs replacing."
thomas R.
lexington, south carolina
sterling J.
columbia , south carolina
tina W.
columbia, south carolina
"Sales consultant was very friendly and professional. Doug covered all details with us and answered all our questions thoroughly and patiently."
david H.
chapin, south carolina
"Very professional Service, took his time checking equip"
ms h. shealy S.
west columbia, south carolina
"Job was completed professionally ."
mrs macdonald M.
irmo, south carolina
"The Indian tech was there right on time and serviced my unit good"
ms jacobs J.
columbia, south carolina
"Professional service/ courteous"
ms constable C.
cayce, south carolina
"Most pleasant, polite, efficient, answered all my questions with patience, will always ask for Chris Turner!"
joe T.
lexington, south carolina
"Richard is the best technician you have. And has worked on my HVAC since it was installed. In fact, his first couple service calls were necessary to repair some of the installation issues. He is the reason I am with your firm."
mr harmon H.
columbia, south carolina
"NA"
ms snider S.
columbia, south carolina
mr spillane S.
columbia, south carolina
"good job. Followed thru. System works fine."
mrs summerour S.
little mountain, south carolina
"richard is the best. I always request him to do my service."
craig L.
west columbia, south carolina
"Keith and Douglas were both very knowledgeable and friendly. They were also patient."
warren K.
lexington, south carolina
"Always prompt, always friendly. Lee wore all PPE when in the home and was nice and knowledgeable."
diane L.
columbia, south carolina
mrs pat G.
columbia, south carolina
"There were no problems during the service visit."
al D.
columbia, south carolina
william T.
irmo, south carolina
"I would like to be contacted to express my satisfaction."
john O.
irmo, south carolina
"Kept me aware of the entire process"
david R.
columbia, south carolina
"Outstanding service. Tech was professional and thorough."
mr sells S.
columbia, south carolina
"Employee was very professional. Good customer service skill. Keith accomplish the job very well."
ms thompson T.
columbia, south carolina
"Brandon is always professional and cheerful"
linda E.
columbia, south carolina
rasik P.
lexington, south carolina
"tech came out and checked and said there was no freeon in system. he said he did not know wherev the leak was and said he needed to put in a dye pack to find out leak after putting freeon. i said no --he did not DO ANYTHING but charged $99.00 for coming out which was ok-but also charged me $77.00 to tell me there was no freeon and a leak which he did not know where.- Surely the call out charge of 99/= should cover the diagnosis-he did NOT do any work except diagnise no freeon- I think I should be refunded the 77/=."
ms scott S.
lexington, south carolina
niane S.
lexington, south carolina
"After technicians left I discovered a gouge in my wall that wasnt there prior to the service. I think they should have informed me before leaving"
mrs shin S.
blythewood, south carolina
mr porter P.
columbia, south carolina
dave S.
columbia, south carolina
sheri G.
cayce, south carolina
"He was helpful, explained what he was doing and why"
mr brazell B.
west columbia, south carolina
"Technician found the problem, created by previous service, and fixed it."
linda L.
orangeburg, south carolina
mr locklier L.
chapin, south carolina
elizabeth G.
columbia, south carolina
"Very helpful, informative and efficient; answered all questions"
david A.
blythewood, south carolina
mr. erhart E.
pelion, south carolina
george R.
columbia, south carolina
"Very courteous and professional !"
mr fulmer F.
chapin, south carolina
"Richard does excellent work."
willard S.
gadsden, south carolina
walter W.
gaston , south carolina
"Chris Turner"
mr boulet B.
lexington, south carolina
ernest S.
columbia, south carolina
"Every thing weent well"
marian E.
columbia, south carolina
david G.
columbia, south carolina
"The gentleman who fixed our water heater yesterday was extremely thorough and conscientious and also, unlike the person that had been sent out the previous day, solved the problem."
ms durant D.
irmo, south carolina
"Excellent service and Brandon very professional. Get work always"
joann L.
chapin, south carolina
janna M.
irmo, south carolina
"Very professional, but did not have the level of knowledge of insulation that we needed"
mr friar F.
columbia, south carolina
"The technician Chris throughly checked and cleaned our unit. He didnt d not rush through it. Very polite and congenial young man."
thomas C.
irmo, south carolina
"This service call would have been unnecessary if the technician who performed the previous six-month checkup had not left the circuit breaker off! Since that was during cooler weather, the problem never presented itself until our renter needed to run the AC. I do have a follow-up question because I asked that technician but am not confident in his answer. I'd noticed that during the winter, the outdoor unit NEVER runs, only the furnace is running on gas. Is that correct? Is there not a heat pump that should run during the winter? The technician said it doesn't have a heat pump and since it obviously runs for cooling, his answer didn't make sense."
mr spence S.
lexington, south carolina
"Mr. Taylor remedied the immediate problem and is working to find the leak."
ken M.
lexington, south carolina
mr nix N.
lexington, south carolina
"I told Lee (and I included this in the online appointment service) that I was very sure that the heat pump's problem was a low cost capacitor (about $20). Lee listened carefully and checked that component first after arriving. No time wasted and the unit began cooling down the house instantly. Some repair companies often challenge the customer's opinion and waste time and run up costs. I have two units and over thirty years, this is the most frequent problem I have encountered."
hester M.
columbia, south carolina
mr fisher F.
columbia, south carolina
"Technician was courteous and quick"
lisha M.
columbia, south carolina
"Lee was very knowledgeable and informative. He start from the beginning of what could have been the problem all the way to the end to rule out possibilities. He resolved the problem. I am very thankful for that."
calvin R.
columbia, south carolina
"Receive excellent service by Lee Taylor"
donna C.
columbia, south carolina
"He was pleasant....he located the problem. At first they didn't have the part on stock...but he located one, and went to get it...and he installed it."
thomas F.
columbia , south carolina
"Chris took his time thoroughly checking and cleaning our unit. He was courteous and offered a couple of suggestions to help keep it clean."
susan L.
lexington, south carolina
jerry S.
cayce, south carolina
"We are still confused with WHY we cant turn the AC or HEAT up or down ourselves....!"
mr mcdermott M.
lexington, south carolina
"service tech was great, service office was BAD"
william H.
irmo, south carolina
"On time and very efficient."
lowell R.
west columbia, south carolina
"Arrived on time was very professional"
edward H.
columbia, south carolina
mr barnes B.
hopkins, south carolina
"Customer for about twenty years"
patricia O.
west columbia, south carolina
"Service person was courteous, polite and well versed on the mechanics of his job...great job"
marc M.
columbia, south carolina
avantech I.
columbia, south carolina
"Completed task and advised me of work completed"
susan W.
columbia, south carolina
"Keith spent all day fixing and replacing the leaking gas line on my furnace. And then came back to finish the job after Dominion turned the gas back on. I am very happy with his work. However, the reason that he had to replace the gas line is because your guys who installed my furnace reused the 27 year old gas line from my old furnace. The part that was replaced was corroded and rusty. I am very upset that your company would reuse an almost 30 year old gas line on a new unit."
mr wells W.
irmo, south carolina
"Expert service"
anthony C.
lexington, south carolina
mr gantt G.
columbia, south carolina
"The cost was extravagant for what they had to do."
joan J.
eastover, south carolina
"Doug is very friendly and easy to talk to. We expressed our needs and he gave us exactly what we wanted. He explained everything to as clearly as possible. He was also available at late hours to answer questions and to make sure we got our unit soon, before it gets too hot! He is truly an asset to your company!!"
bill N.
columbia, south carolina
"for the great work and answering of my questions"
edwin B.
chapin, south carolina
"He found and corrected the error of the first technician Parth. Thanks for sending a qualified person. Unit ran steasy for a few days until Taven found the power was turned off at panel insted of breaker fuse box."
allan P.
lexington, south carolina
mr rivers R.
columbia, south carolina
"Please send me paper copies of service tickets 0198096 and 0202611 for the service performed by Jerrod and Ben on April 16, 2021. Send to: Michael Rivers 3431 Bronte Rd Columbia, Sc 29210-4801"
arter B.
gaston, south carolina
minnie J.
columbia, south carolina
"Very pleased with the professional thorough service provided."
marc M.
irmo, south carolina
"We had issues with the hot water heater. The team was concerning, conscience and attentive."
ms peterson P.
eastover, south carolina
"Knowledgeable and pleasant"
mr shearer S.
hopkins, south carolina
"Polite and very professional."
diann J.
columbia, south carolina
"Very pleasant tech & rep. Very accommodating!"
mr miller M.
columbia, south carolina
carolyn M.
columbia, south carolina
"Courteous, fast and work with no interruptions as Im working from home"
jerald P.
little mountain, south carolina
"Fast and friendly and complet"
dianne R.
columbia, south carolina
mr knowles K.
lexington, south carolina
"Technician was very personable, professional and knowledgeable."
ella M.
hopkins, south carolina
"Technician was courteous and efficient"
rodney L.
lexington, south carolina
"To make a long story short you guys came to my house 3 times to fix my unit charged me over $1100 and my unit still isn't working properly"
mr mcgarity M.
lexington, south carolina
mr miller M.
columbia, south carolina
"Brandon knows our heat pump units and does a great job of keeping them running smoothly."
june R.
irmo, south carolina
"Excellent job, very professional, left area very clean, and they were very polite."
mr dowd D.
west columbia, south carolina
"Very professional and thorough."
larry N.
columbia, south carolina
patricia C.
eastover, south carolina
"Polite, personable, safe as we appreciate the mask. Overall great service."
anna S.
columbia, south carolina
mr wells W.
columbia, south carolina
"Ben arrived on time and completed his work with no issues and respected my wishes and my home."
william M.
lexington, south carolina
loren B.
columbia, south carolina
mr brown B.
irmo, south carolina
jonathan M.
irmo, south carolina
mr gaul G.
columbia, south carolina
"Excellent result on a very difficult problem."
vicki C.
swansea, south carolina
"They took their time and told me what they were doing and also gave me their professional in put on what they would do to make it better for me so far only been a few hours"
mr carpenter C.
columbia, south carolina
"Professional and friendly."
mrs felder F.
columbia, south carolina
"Professional, knowledgeable, pleasant and polite, shared helpful tips. Loved dogs."
mr mcdonald M.
columbia, south carolina
"Quick, non-intrusive visit"
mr ninesling N.
west columbia, south carolina
grant B.
irmo, south carolina
"Just made it easy"
ida G.
hopkins, south carolina
valerie S.
columbia , south carolina
"Jerrod was very thorough diagnosing the problem and effecient."
robert B.
columbia, south carolina
"Technician answered all of my questions and was very professional."
ms tosi T.
lexington, south carolina
"Richard has always provided the best service. Always explains what he is going to do or what needs to be done."
betty c S.
hopkins, south carolina
"Good job"
mr sinclair S.
columbia, south carolina
"On time, friendly and very informative tech."
nancy M.
lexington, south carolina
"Did a great job, on time and very informable about work done.."
aaron M.
chapin, south carolina
"They showed up on time, finished the job quickly and cleanly."
mr ayers A.
irmo, south carolina
"Richard Till does such great work. Very cordial and respectful"
chris D.
lexington, south carolina
"Technician polite and took the time to explained everything"
brenda B.
irmo, south carolina
"Prompt, courteous, knowledgeable, respectful, and answered all my questions.,"
ms harmon H.
irmo, south carolina
joanne K.
columbia, south carolina
"He is very competent and knowledgeable of our equipment. He is also very pleasant and considerate."
susan M.
columbia, south carolina
"Very knowledgeable about my unit"
mr sakakibura S.
columbia, south carolina
miriam W.
columbia, south carolina
"The technician arrived promptly within the appointment window and did the necessary work efficiently."
corley C.
columbia, south carolina
peggy H.
chapin, south carolina
"Came earlier than expected, wore a mask the whole time, informed me of his findings"
matthew H.
lexington, south carolina
"The first tech to come out replaced a wire and got my heart working, as well as mentioned replacing the heat strip. The second tech refused to repair wire and said strip was irreplaceable. 2 different stories that didn't help me at all."
jed S.
chapin, south carolina
doris R.
columbia, south carolina
"I was talked down to and basically called a cheater and that I was lying. The manager accused me of trying to get something for free. That hurt my feelings because I work hard and Im definitely not a cheater."
sabrina C.
blythewood, south carolina
"He was very friendly and informative."
takeya O.
blythewood , south carolina
"My technician Lee when above and beyond servicing my furnace and replacing my filters. Always does a great job"
pamela S.
lugoff, south carolina
"Well, I wasn't happy that I had to point out all the dirt that was missed in the first 3 vents that were done. I was told they weren't finished but I was also told "sorry, I missed that earlier" so I felt I was being lied to and they were seeing what they could get away with. Now I have doubts if the job was done well or half-done."
stephen D.
irmo, south carolina
leon R.
swansea, south carolina
"He gave good customer service, and explained things as he went along."
mr ryder R.
lexington, south carolina
"Dependable service and quality"
mrs buckliew B.
columbia, south carolina
"Technician was thorough and friendly."
melissa D.
columbia, south carolina
"Very professional"
mr coffas C.
columbia, south carolina
"courteous, direct and efficient."
calvin W.
lexington, south carolina
"Very courteous as well as professional!"
tanayia V.
gaston, south carolina
stephen D.
irmo, south carolina
mark R.
lexington, south carolina
ms kesling K.
irmo, south carolina
"It is easy to get my check up appointments, they call when on the way and are on time. Very polite, wear masks and shoe covers and explain what they are doing along the way."
wayne M.
columbia, south carolina
"Efficient, Friendly and courteous service."
ms ebersol E.
west columbia, south carolina
"Polite, respectful & on time"
mr kratz K.
columbia, south carolina
"On time, courteous, and knowledgeable"
ms hayes H.
irmo, south carolina
mr mohundro M.
lexington, south carolina
mr mcgwier M.
columbia, south carolina
"They responded fairly quickly as we had an error code on our furnace."
jacquelyn J.
gaston, south carolina
"on time"
frances Q.
columbia, south carolina
"Excellent and prompt service.. professional office staff answering the phone.. I needed repairs to my AC unit and the technician was prompt in getting the parts needed and kept me informed.. also helpful in realizing that unexpected expenses are difficult and searched for the best options to repair my unit..."
sarah M.
cayce, south carolina
"The technician walked in, took one look at my thermostat, and immediately knew what the issue was. He explained everything to me, cleaned my system, and talked to me about the service contract. He didnt try and tell me I needed a new system or to do any expensive improvements, and I really appreciated that."
marc M.
columbia, south carolina
"The technician was excellent I had a small problem and he knew how to fix it and also was very friendly."
the rev. b. wayne K.
columbia, south carolina
"It was Friday. I feared we would not get help until Monday, but y'all came through. He resolved the problem and explained about what to expect when it returns and how it will be fixed."
mr moeller M.
columbia, south carolina
"Excellent service and advice"
mr berry B.
columbia, south carolina
"The technician was very informative and professional. This is the type of person who is an asset and deserve a raise for making the company better"
harry G.
irmo, south carolina
austin S.
chapin, south carolina
jenny M.
prosperity, south carolina
"Technicians always knowledgeable."
ivan S.
columbia, south carolina
"Charles Craft listened and Tech Guys did what they were supposed to do!"
morgan S.
columbia, south carolina
"Arrived in a timely manner; performed service efficiently"
mr p. schmidt S.
lexington, south carolina
"Was prompt, professional, and was familiar with our system."
hugh B.
winnsboro, south carolina
"He did everything the way I like my job to be done. Very good!! Hes the best person yet. I prefer him for all my services."
ms garfield G.
blythewood, south carolina
"Courteous, knowledgeable and helpful"
mr king K.
chapin, south carolina
kevin W.
west columbia, south carolina
"Very courteous and explained everything they were doing"
lucille M.
columbia, south carolina
"Good explanation by Jerrod of service being provided. Drew and Andrew and Cameron did a great job installing a zone upgrade, zone dampers, zone board, bypass dampers and thermostats."
paul T.
columbia, south carolina
walter R.
columbia, south carolina
"my technician was prompt and did a complete job. and very curteous"
mr beatty B.
irmo, south carolina
mr osier O.
columbia, south carolina
"He was very professional and efficient."
mrs johnson J.
west columbia, south carolina
"Excellent service"
ms alvarez A.
west columbia, south carolina
"Lee is very professional and explains what needs to be done and why. I would like for Lee to be my technician every time service is needed."
miriam M.
irmo, south carolina
george B.
irmo, south carolina
"Friendly & knowledgeable"
steve S.
irmo, south carolina
"Richard was extremely professional, courteous and efficient!"
steven O.
west columbia, south carolina
"what's the use"
steven P.
lexington, south carolina
"Technician wasn't going to perform the repair and unsure if he had the parts until I told him I was part of Advantage program - then all of a sudden he had the parts in his van and made the repairs. He was trying to get another arrival fee to return another day."
tom L.
irmo, south carolina
suzette B.
irmo, south carolina
"He is very pleasant and easy to deal with every time."
ms underwood U.
columbia, south carolina
"Richard was on time and acted professionally."
mr gaul G.
columbia, south carolina
"They did not check the Dynamic filter on one of my units and it was FILTHY. I keep new filters right next to the unit they could use if they checked. I have a picture taken the next day to show you but cannot attach it.."
darrell Q.
saluda, south carolina
"Very helpful and friendly."
ms weiner W.
west columbia, south carolina
"Very professional and cared about the house"
millie J.
columbia, south carolina
"Prompt, courteous, professional. Always take time to answer my questions and check everything"
mrs billings B.
lexington, south carolina
"plumbing provider? see question 3."
ms gandy G.
lexington, south carolina
"Chris was prompt and very professional. Did a great job and good communicator."
mr creel C.
columbia, south carolina
york D.
columbia, south carolina
ms young Y.
columbia, south carolina
"thanks for your service"
janice M.
lexington, south carolina
"Prompt service and when scheduled and a call to let me know they were on the way"
mr moody M.
columbia, south carolina
mrs davis D.
columbia, south carolina
"Torrance was very knowledgeable, respectful"
joel P.
lexington, south carolina
margaret H.
columbia, south carolina
"Our technician was very nice and even provided us with new filters."
paul D.
elgin, south carolina
"Ben was polite and professional. We became friends immediately."
chris R.
lexington, south carolina
"Doug did his job and did it well. Unfortunately, the pricing was literally $1,000 more several other companies I got quotes from for the same product."
ronald M.
columbia, south carolina
"Efficient"
david M.
lexington, south carolina
mr brown B.
columbia, south carolina
"They did a great job."
mr krust K.
columbia, south carolina
"Technician determined issue quickly and resolved immediately."
larry S.
columbia, south carolina
mrs nelson N.
lexington, south carolina
"I've been a customer for many years and continue to be satisfied with your service."
kathy L.
lexington, south carolina
"Terence provided excellent service but was hampered by the cold weather and inability to thoroughly test AC fix. The weather turned cold and the AC wouldn't turn on due to indoor temperature. Now that warmer weather has returned, the AC still doesn't work and we will be calling again for someone to return again."
ms woodoff W.
columbia, south carolina
"on time, knowledgeable, efficient"
mr hamilton H.
irmo, south carolina
"Richard is always polite and conscientious about his work. He did what we wanted."
diane H.
west columbia, south carolina
"Gabriel was wonderful in explaining everything"
bradley S.
blythewood, south carolina
mr lassiter L.