Midland Air Service Experts Reviews

"Michel was very professional and probably the most thorough PM Ive ever received from Peachtree Experts."

"Mr. Loveday is always very pleasant and Professional. My system is running is running good."

"Tommy is a very courteous, timely and knowledgeable Service Technician. Great detailed problem analysis."

"No hesitation on what he needed to do"

"The work team was very organized and the job was completed quickly. The water heater vent pipe was upgraded. The work site was cleaned up and everything works well."

"I am very happy with both the installation and performance"

"Leonard is very organized and efficient, he does a good job, and gets done in a reasonable time."

"They were hard working people"

"He quickly discovered the problem and fixed it"

"Serviced every, didnt try to sell me extra stuff. Explained what he did."

"Tech is very knowledgeable and polite"

"Always great service"

"Paid $690 on 6/24/20 for service (AC not cooling). Travis was very nice and professional and gave me options where I felt that installing a new Falso thermostat to replace my two year old Nest Thermostat was my best option, although I liked the Nest thermostat. I was told I was "good to go". The next time I went to use the AC, which was 7/1/20, I set the thermostat to "cool" at 70 degrees. 12 hours later, it was till 83. 24 hours later; same thing. I called Falso 7/3/20 and was told someone would be out that day with a 30 min call ahead. No one called; no one came. I called at 7:30 PM and got the call center, who advised that you worked 24/7 and someone would be out. I told her that was not what I was told when I booked the appt, then she said you worked until 10-11PM. Could not tell me where I was on the roster. Never got a call until the next day around 1:30 PM (Kay) who apologized and made sure someone came out that day (now 7/5/20). Travis came out again and this time said the fan wasn't circulating, which I found strange because I had checked it several times over the last few days and it was always running at top speed. Travis showed me and sure enough, nothing. Rough estimate; another $800 but you would have to order the part. Made no sense to put more money into it as it is 15 yrs old so asked for an estimate for replacement. Lou Agostini called shortly after Travis left and came out the next day. He was also very pleasant but I was floored at the prices and told him I had a couple of other estimates scheduled. So now I have paid for a maintenance agreement for a year and a new thermostat and am worse off than I was before I called you. I hesitated on the agreement as I signed one before and never got a call or visit for the annual check on the furnace or the AC but once it expired I received lots of calls to renew (and didn't)."

"Very fast service, responsive and good follow-up"

"Michael was very helpful with any questions that I had."

"He was quick and competent"

"Brady gave all the information about AC, pricing etc."

"I put on my mask as he approached the door & he thanked me for doing that. He was efficient and my bill was fair."

"You are servicing our HVAC system on a contractual basis since 2007. This year you came three times to eventually fix a leak and supply 5 lbs of freon. The cost was an exorbitant $518, reduced by only $100 after complaint. Huge and the leak should have been noticed during the previous visits. Very bad!!!"

"I hope you regard Noah highly as an asset to your organization!"

"Knowledgable, respectful, prompt. Kept me informed of what was happening and provided an overview of all the work that had been done."

"Service not completed."

"When tech checked breakers, he did not reset my dryer breaker 220 and my dryer would not heat. After several troubleshoots, we were able to figure out the problem."

"I have had a protection plan for it least 5-6 years.I had vandalism at my home, my husband knew that the line needed to be "sweated" for repair, I spoke to the supervisor the morning he was to arrive, he assured me he was capable and would have rj (older freon). the service guys were 1 hour late (12-2) time slot...and they would not help....only give an estimate for new. This misinformation was very disappointing and will lead me to not continue"

"Jessie was professional, knowledgeable and friendly ..."

"professional"

"David Stewart was very thorough in his explanation of his recommendation"

"I felt the opinion given to replace my coul was rushed and not explained very well. I was able to restart the unit on my the next day."

"Payne arrived less than 90 minutes after I called as a first time customer. He diagnosed and fixed our plumbing problem within 30 minutes and answered other questions I had."

"The only reason why I never rated a 10 is because I still have not received my receipt."

"Very professional and completely explained what the problem was with our AC."

"Josh was very professional and quite helpful. He answered all my questions and was very thorough and courteous."

"Ryan the technician was adept at his job, and extremely cordial, especially considering he was working on a holiday. He swiftly found the problem and had our air conditioning up and running again in hardly any time at all."

"They left all screws off after inspection and broke the part and AC just stopped working now. It needs to be fixed right away."

"Sorry I don't have the names of both the young men who came to my house. They were both informative and knowledgeable, friendly and polite."

"Because you always do good work."

"They were on time. Worked swiftly, and efficiently."

"Tanner was very professional, courteous, and did the job in a timely matter with minimal disturbance to my day. Would certainly recommend him to anyone."

"Showed up when I needed you"

"Technician very knowledgeable, had problem diagnosed and fixed very quickly - even move the UV light at no extra charge; answered all my questions and gave good advice for the future"

"They came out on the 4th of July to get the air conditioning working during record high temps!"

"Justin was probably one of the best technicians Ive had to my home. He was very pleasant, courteous and professional. I really appreciated his honesty."

"Tech on June 30 repaired wrong unit. We were not at home. Returned to find problem unsolved, requiring a second call. Both paid in full. Not good. But phone calls and responsiveness very good."

"John is very experienced and friendly. He was able to quickly identify the problem and fix it."

"Ethan and Kyle were very efficient and answered any question I had. Very respectful and mannerly."

"Technician was very helpful and nice. He also allowed me to watch as he figured out the problem with our HVAC system."

"when I called for the a/c checkup appointment I mentioned the pad had to leveled. Then the serviceman came he said he couldn't do it that day and another appointment would have to be made. Seems to me that both could have been done to eliminate the need for another trip."

"Outstanding service"

"After waiting for two weeks, in which time i emailed and called, i received an email that the company was not interested in quoting my project. Although you are a major retailer of Mitsubishi products we were told that you did not install ceiling cassettes-too much difficulty to figure out i guess. We have access to upper flat ceilings through attic floor and the units will fit between joists."

"The technician wasn't wearing a mask and he touched things around while at my house. Normally that would be ok but given the corona situation I fou d that unprofessional."

"He was very informative and answered all my questions"

"I would consider it theft when you charge a customer for the price of the "45x5 dual capacitor" $182 and you charge 10 times the price of the market. I understand wanting to make profit but 10X seems a bit much. - 16.99 at ace hardware: https://www.acehardware.com/departments/lighting-and-electrical/circuit-breakers-fuses-and-panels/fuses/3906641?gclid=Cj0KCQjwl4v4BRDaARIsAFjATPkr6yjzqWVw5KXWJ8R4FiDXE8WqkAQNnGciI-iu6uHsph_Gj77M2rIaAk8FEALw_wcB&gclsrc=aw.ds - 14.87 at Amazon: https://www.amazon.com/Titan-Rated-Motor-Capacitor-Trcfd205/dp/B082MQ6JGK - 16.95 at Grainger https://www.grainger.com/product/30D635?gclid=Cj0KCQjwl4v4BRDaARIsAFjATPm-CS23msnoWynexj533cGeHS8cVbxc5PSswNVrlaJtTQNYlfRL8IcaAizIEALw_wcB&cm_mmc=PPC:+Google+PLA&ef_id=Cj0KCQjwl4v4BRDaARIsAFjATPm-CS23msnoWynexj533cGeHS8cVbxc5PSswNVrlaJtTQNYlfRL8IcaAizIEALw_wcB:G:s&s_kwcid=AL!2966!3!281698275582!!!g!472558868308!"

"We waited 8 days (no airconditioning) to have the correct part delivered and we had to contact Service Experts to find out the part had come and we could set up an appointment. But Marino worked very hard to get the air condit. fixed even with rain."

"Nathan was very friendly. He moved his vehicle when asked. Explained results to me."

"He said he would call next day to check on us. Didnt do that."

"Prompt service response and technician make a quick diagnosis and fix"

"Jesse was straightforward about the setting issue we had on the filter cleaning.....it's either one of 2 settings -- it comes on every 3 months or it's off. No other setting. So it will be up to you guys to check it when you come. He also immediately realized the ballost was bad for the UV light & got right on what was needed to replace that."

"answers below"

"Once the main issue was identified, the capacitor issue was rectified and AC blowing icicles in less than 15 mins."

"Very quick service diagnosed correctly and made future suggestions"

"He was efficient, quiet but answered all our questions and noticeably improved our system."

"reliable & familiar with our system"

"Tech was very thorough and courteous fixed the problem."

"The technician was on time, wore protective materials and performed all required work in a timely manner."

"Well... My unit was serviced on Monday...then on Friday it stopped working... No AC over the holiday weekend... Not saying it's BW fault but time will tell"

"Technician was on time and worked efficiently. He explained clearly what he was doing."

"Knew what was wrong as soon as he saw the unit. Fixed the water leak very quickly"

"Fast and clean"

"Thorough and knowledgeable"

"Both gentlemen kept me well informed about what they were doing and why. They also gave descriptions of the situation they found and what my alternatives were for follow up."

"He was courteous and very professional with his interactions as he provided me with information to the current status of my unit. In addition he advised they would conduct a semi annual service to ensure should any issues arise, they will do their absolute best to rectify whatever it may be to allow me to continue living in comfort."

"Very professional service"

"Your technician did an excellent job diagnosing the problem, the repair was reasonably quick and thorough, and the a/c is working fine. Curtis was very considerate."

"Edward was professional, courteous, and thorough. He wore PPE including booties over his shoes."

"We were told that the furnace was old and that the technicians were not responsible if something failed. (They thought it was something to joke about that the unit was 16 years old; however, this Unit has served us well and as they discovered is in good running order) In servicing our furnace and air conditioner the technicians were focused on telling jokes than on doing their jobs. (the wires were crossed; this could have caused the condenser to go out or the fan motor to burn up. I am telling you this because you would have been responsible for the damage) The technicians joked that my Husband looked "Grumpy" and asked when he was going to retire. I realize that we are older. It seems your employee's do not care about the individuals that they serve."

"Great service from the tech. Minus two points for the customer service center who lost or forgot us and did not send us any reminder about re-upping our service contract. The excuse I got was that we had done the two service visits we paid for, so it was our responsibility to contact Strand Bros to re-up our contract. What?! Would the owners of the company actually agree with that? Embarrassing and awkward."

"From start to finish was amazing service. My AC stopped working around 8pm, so I called and the customer service rep who took my call was very friendly and helpful. The on call technician called with in 10 minutes of hanging up with the rep and said hed be on his way. He found the problem in less than 2 mins (capacitor) and had it replaced in under 20 mins. He was very nice and knowledgeable."

"Everyone at Fras-Air has always been very professional"

"They were both very professional and friendly, and Josh was very competent and found and resolved the issue."

"Zack arrived at the time stated and was courteous in terms of entering my home. He checked the internal systems efficiently and assisted me with ordering new air filters in the correct size. Once the A/C inspection was complete, Zack returned to go over his findings. He reported that everything looking good. I was pleased to not have no heavy handed recommendations for any additional service. He simply let me know that with the age of my system (16 years), it would be wise to start planning for a possible replacement in the next several years. I appreciated his professionalism."

"Sean and Alonzo showed such technical knowledge, skill, and training! The sales rep told me about the 10-year program. He did not tell me about other options! So, I am not sure I made the right choice. I am 72 years old and not even sure I will be alive in 10 years. The rep did not show sensitivity to my age! He said, "I could pay it off." I am retiring!!!"

"Appreciated coming on a holiday but no resolution to the problem."

"Ronald was extremely helpful and knowledgeable. I truly appreciated his help today !"

"He was quick and very thorough and efficient!"

"I have to say that I had lost faith with Gordon's but after the last two calls, your technicians went a long way toward restoring my faith. They were both knowledgeable and skillful in dealing with our problems."

"The young man was very nice but was not able to fix the problem."

"Courtesy, professional, knowledgeable, and provided us with the options and information needed"

"Gave us quote to replace thermostat using our own thermostat and was later told that same say by someone else your business couldn't even do it unless yall provided the part, and that it would be $250 more than what we were quoted. We had to pay $89 for your serviceman to come to our house and give us the wrong information."

"Timely Response"

"I was charged 66.00 for coolant that I did not need Tech did a sloppy job of checking my system. It was so awful you had to send another tech to to do that task correctly"

"Nice guy that did a good job"

"Received same day service and analysis with issue resolved. Fees discussed via phone remained the same when technician arrived. Professional company representative via phone and professional technician."

"My AC compressor fan stopped working on a 90 degree day and on a holiday, Parker Pearce came to my rescue. I called at 3:28 PM and the technician arrived at around 4:50 PM. After his arrival, he diagnosed the system and fixed the issue within 30 minutes. Now, my AC is working efficiently."

"Serviceman was considerate and helpful."

"Have had this technician several times in the past 22 yrs. They always do job and in record time as well!"

"They serviced both furnaces."

"very prob/ at job/new the probley"

"He checked the system thoroughly but couldn't explain why it would only cool to 78F. It always had in the past. He did not replace the side of the lattice on my outside unit."

"They came that day to fix our broken system. They patched it so we could enjoy our out of town guests over the holiday."

"Fast and polite"

"Danny came right in, went to work, and was friendly and professional. It was hot and a Holiday. But he didnt seem to mind. He fixed the problem and was on his way."

"Arrived early, very personable, great attention to detail and respecting the home owners property/ Adhered to social distancing and kept us informed of the progress of service call/"

"On time, actually 4 minutes early, very knowledgeable as to where the issue was and what was needed to fix it."

"Patrick was courteous, informative, went about his job in a professional manner! Very personable."

"excellent work by installers"

"My technician, Tyson, was very knowledgeable and professional and wore proper PPE when entering my home."

"Trent was very professional and knowledgeable. On time and very quick with his work and friendly."

"Very thorough"

"Professional manner, followed COVID-19 protocols and completed work in a timely manner"

"Went out of their way to do a good job"

"Had to wait days for the part"

"Once the technician arrived the service was excellent. All my problems came with the customer service. I was told twice that the technician was coming but in the end they couldnt come. I was also promised a call back by the first customer service rep but she never called back. My initial call was 4pm . After 2 calls later around 10:45 I was told that it was too late for the technician to come."

"Very friendly prompt service."

"Technically professional, good listener to concerns and excellent customer skills!! Please share with Matthew."

"Too complicated"

"On time, knowledge, and manner."

"Alfonso knew what he was doing and was friendly and professional."

"Trent explained what I needed and why and answered all the questions I had"

"Technician was not wearing a face mask and didnt have one with him. Fortunately we were able to keep adequate separation between each other, but if he had needed to enter my house it would have required him to leave to get one and come back later. It seems disrespectful to the customer to show up without one."

"Efficient, courteous and knowledgeable technician."

"Friendly courteous and fixed problem"

"Service person answered questions that I had and was professional."

"I very much appreciate the same day service - that is very important. The service technician was good. My only complaint about your company - it was apparent this year and the same thing happened last year with a different technician - you try to up-sell and recommend fixing and replacing parts on equipment that are not broken and still woking with the justification that the part is showing wear. You provide service to my daughters AC/heat and she mentions the same thing - this turns people off - I am not sure if your techs get a commission by doing more than is needed to fix the problem but I do not like this business model."

"Clean, quiet , knowledgable, respectful service techs and sales."

"Not sure he checked the freeon"

"All around very professional and easy to work with."

"Excellent response, very timely"

"Marcus not only arrived earlier than our scheduled appointment, but was very courteous and polite during the call. The purpose of the visit was the yearly PM on our furnace and AC unit, so we have confidence that during the current heat wave we are having in London right now that our equipment will keep us nice and cool in the summer and a reliable heat in the winter time. Keep up the great work in hiring and maintaining great technicians and installers."

"They were very thorough and took their time to check to make sure everything was clean and operating properly."

"Although the technician did the check up well, all he could recommend were UV lights that were not included with my new system when I could have put them with the payment of the system over time. Now, to recommend those to be added is very expensive and i can't afford them. They should have been included with the new system to begin with."

"Came quickly had all the answers"

"No complaints. Service complete, prompt."

"technician did what was supposed to be done, at the scheduled time. Reminder from office was well in advance. I am very pleased with Broad Ripple's service and would surely recommend to any customer with no hesitation. Thank you"

"Prompt service. Knowledge of furnace and air conditioner."

"Excellent service, courteous and friendly."

"very polite and professional."

"he showed up and took care of us on the 4th of July. We needed AC and we needed it pronto. He was very courteous and knowledgeable."

"The technician was quick, quiet and careful. But I never give full marks!"

"Came Late, walked through house with dirty boots"

"Justin stayed on it until he got it working. He recommended surge protectors for our furnace and AC unit as he thought it may have had a power surge. He installed both for us."

"Michael is always the best"

"I was cancelled on once then they tried to tell me that I cancelled the second appointment. NOT TRUE!!!!! Had to have a fit for them to come out. Not happy I paid for the service and now I am not getting any."

"He was great in communicating and following up re filter needs"

"Rob took time to explain a lot we didn't know about setting up our wifi thermostat; like the humidity settings, adjusting the register openings for less cold air in the basement and more upstairs, suggestions for the upstairs air returns and more."

"Service man was on time and did his job."

"Sean was professional and courteous"

"Justin explained everything real well."

"I discovered our air conditioner was not working, and I called PP late in the day. I was told they could not give me a specific time, but within 30 minutes the technician called and was on his way. He was very friendly, knowledgeable and efficient. He diagnosed and fixed the problem immediately."

"Justin was very polite and explained the issues clearly."

"personable and knowledgeable"

"She did a terrific job cleaning the unit, was very thorough and let me know how the machine was performing. She wore a mask when we interacted. I would like for her to service our unit next time."

"They arrived promptly and were able to assess what corrections were needed to be done on the air conditioner. Had it fixed quickly and efficiently."

"The service was extremely well done, following our current social distancing and mask guidelines. She was very patient with my happy dog who had been cordoned off from her. We talked with masks on, she did her job inside and out and was polite all the time."

"Same day service and was able to resolve the problem in minutes."

"Took time to explain options and provided expertise."

"Cory arrived as scheduled, was polite and quickly provided needed service."

"Knows his stuff but was trying to sell me equipment I dont want or need... do you pay commissions?"

"Impressed with new technician. Not impressed with upper management shadowing him."

"Great technician, very kind and helpful."

"Jessie was knowledgeable, friendly, and attentive. He discovered a malfunction in our LG split system A/C compressor and is arranging to return to repair it."

"Very solicits and thorough"

"Fast, superior service. The tech was knowledgeable, fixed my problem and went above and beyond to help me."

"It was an emergency call which ended up temporarily fixing the problem and convincing us to purchasing your advantage lease solution for a total replacement of the existing systems! John and Scott took their time nearly up to midnight to extensively explain the advantage to do the change now. Its not cheap by any means but we were convinced having made the right decision! Good job on us and obviously also on their company!"

"he was proficient"

"on time, friendly tech, done quickly and all done with social distancing"

"I called in the morning and someone was out by 2 pm. Keith (Technician) was excellent - friendly, helpful, efficient"

"He came quickly and fixed the problem for not too much money. And thank you for having someone call us after I left a message on July 3. I was afraid that no one would be available all weekend."

"Very professional and helpful."

"I called and a technician was at my house in 2 hours!!!!"

"The technician was thorough, competent and informative."

"Josh has always done an excellent job for a couple years now, which is why I would only prefer him to service the furnace and AC. However, I am completely dissatisfied with the scheduling and canceling of appointments."

"Tyler and Alex were very professional"

"Professional level service n prompt time"

"It was after 9 pm when I called. Chris called before his next call to give me a heads up and then called again when he was on his way. He got here about 11:30 pm. He was friendly, polite, and answered my questions, even showing me the reason, which I found to be very helpful. He quickly figured out my problem and resolved the issue. He also said my refrigeration was low, not the problem, but he could fill it up while he was here, if that might be something I would want. We had company arriving on Friday and with the summer hitting hot, I didn't want any problems, so I had Chris fill it up. Even though it was so late, Chris was always friendly and courteous. He did wear his booties and his mask. Thank you so much for your quick service."

"Miguel is very good. Found problem and recommended future fix.The technicion who was here on March 25 was AWFUL. Plus refused to wear mask and gloves. I will only continue to use Strand Bros. if Miguel does the work."

"very polite profestional considerate"

"Very efficient & professional"

"Friendly, informative, efficient technician. Quality work."

"provided excellent customer service"

"Called and had someone out the same day. Although Humberto arrived later than I expected (due to holiday, high temperatures, etc.) he did a great job in a relatively short amount of time."

"On time, great service. Nice guy."

"Efficient and professional. Very nice"

"Courteous and prompt service"

"On time, efficent, polite and explained everything he did."

"Zach had good advice and did an excellent job"

"Tyler is very friendly to deal with and professional in his work."

"The gentleman that came out said he would call in a couple hours to discuss options. Never heard back from him. It was obvious he was not interested in our project."

"Technician was polite, professional and on time."

"Courteous, prompt, expert service at a reasonable price - Will recommend to others"

"SAMEXPLAINEDEVERYTHING HE DID AND TOLD ME WHAT TO LOOK FOR IN THE FUTURE."

"ON TIME & FIXED THE PROBLEM"

"I was astonished at the high cost ($799). Was replacing two parts really necessary?"

"Very professional, engaging, and competent technician."

"Although they wore booties when they first entered my house, they took them off and after several trips to and from the truck they never put them back on."

"He was very knowledgeable, nice, professional..... No one is exceptional"

"Very courteous and helpful."

"Ernest is by far the best Technician that you have provided to service our HVAC system. I specifically requested him for this visit and all others going forward."

"He was very personable and went in to detail what he would be doing. Afterward it was the same, as he explained how the system was doing."

"They were polite, informative, knowledgeable, respectful, professional"

"Went out of his way to help"

"Oscar was excellent. I just don't know what a 10 would be so I didn't rate higher than 9"

"We are not currently at our condo but the AC is not working. Epperson has been to our condo about five or six times and still haven't fixed it. This is over a two week period. After one visit, the technician forgot to turn the power back on for the unit. I don't know who the technicians are and I never get a call after the visit to tell me what they discovered. I only get sketchy information when I call to tell them the unit is still not working."

"Very friendly, knowledgeable"

"Patrick is very knowledgeable, very personable, very respectful, and all around great person! He's even comfortable around the animals :-)"

"1- On time 2-Thoughtful -(had mask on) 3-Checked all necessary iems"

"Called 5pm on a Friday technician here within 90 minutes"

"Courteous, efficient, and thorough service"

"The technician, Kevin, was excellent. Very diligent in first diagnosing the issue on his last visit (it had not been found by previous techs even though it had been going on for a while). I would provide a 10 here, but my experience with getting this on the schedule after the initial visit was not as great of an experience."

"Sean knew his stuff and was easy to work with"

"Struggled prior to servuce being rendered with getting a return phone call for follow-up consultation; had to involve the Operations Manager to move the process along after waiting 2 weeks!"

"quick response and solved the problem"

"Prompt service. Was able to diagnose the problem right away."

"Aaron was courteous and arrived on time. He explained what he replaced and why it was important."

"The consultant was outstanding and pointed out things I could do so my air conditioning unit would run more efficiently."

"Friendly"

"the tech was fin. knows his job. what i didn't like is the fact that the attempt to get the part was not good. on top of that when the part was delivered I would have had to pay another $100 to have him install it. as it turned out Syracuse Plumbing had the piece, i picked it up and installed it myself. This is why the rating is low it wouldnt let me submit without answering the questions"

"No Body is Perfect."

"He did an awesome job cleaning and explaining how things work."

"On time."

"Organized approach and nice explanation for each task."

"Failed to find water leak which damaged my ceiling. My contractor found it. No show for appointment yesterday and no call."

"Never showed. Bad company, I will share my experience with everyone."

"Technician worked very clean and efficient and answered questions satisfactorily."

"on time, thorough, courteous, helpful"

"Arrived at scheduled time, No Call but thats OK he showed up"

"I was highly satisfied with the service they provided on June 30th, although it was not quite what I anticipated. When I called. I mentioned the notes I had from the Comfort Advisor on his visit on April 22, 2020, but apparently that had not been entered into the system--replacing the "Cheese Box" with a direct plenum to one of the bedrooms. I contacted the advisor (Seth) who contacted the office & after the service (only replacement of cheese box), I was contacted by Joe (operations office) & rescheduled for Thursday, July 2. They arrived (Joe and Aaron)and completed the job as anticipated--and everything is working much better. Also, they thoroughly explained what was being done & why.."

"Our AC works a lot better"

"Bryce was very professional and took the time to explain options available."

"Jamil was quick, courteous and clearly knowledgable."

"Frank was very thorough and explained everything in detail."

"Efficient"

"The technicians did not re-tape my pipe nor did they put the wiring back on my dryer vent as it was when they arrived."

"Very thorough and very polite!"

"Excellent service and provided valuable information regarding our water heater. We ended up switching our water heater rental to Abbey Air."

"They were respectful, helpful and worked diligently."

"Technician had mask and protective shoe gear, was friendly and polite"

"He was professional but friendly. Explain what was wrong and cost."

"Needed to change in both date and time on short notice. Glad that the company was able to help me with the change in appointment time. Service tech was very nice, friendly."

"good service"

"Our technician was friendly, knowledgeable, and did a great job."

"Although the technical duties performed were good, the technician seemed unaware of some basic behaviors necessary in these COVID times. He touched many surfaces - walls, table, tops of chairs - probably not realizing what he was doing. Just as my husband was paying, he powered his mask, wiped his nose and used the same hand to give the stylus to my husband. We were a appalled. Nice enough guy - just needs some basic training on respect."

"The service was good however the technician forgot to turn the breaker back on when he finished. I had to go out when I came home late that night and flip it on."

"Missed first day appointment window but came early next day"

"He was kind in spite of my noisy dog , and informative About the work he did and what I may have to consider for next year."

"I was very happy with the service provided by your tech. She was very friendly, prompt, professional and thorough and she explained everything in a manner that was understandable."

"Daniel was great diagnosed and fixed the problem within 30 minutes. He was real professional, and friendly.. He also wore a mask. Excellent!"

"They tried to tell me a whole list of items wrong with my AC unit. To fix the problems would be several thousand dollars. To replace the unit would be around $10,000. They were distorting facts and trying to take advantage of me. When I told Josh this he denied it and said he took all of his numbers from a book. Does that mean the whole company is taking advantage and making a lot of money in the process? I had a second opinion. One thing needed to be replaced. Everything else measured within limits. To fix the one part cost $100. My second opinion said my 11 year old unit is running well for its age. I do not like being handled or sales pitched to, especially with distorted facts. I now do not trust what your servicemen say. I feel like they were manipulating the situation and not being honest. That is unfortunate since I have business for several years with your company."

"The service technician was great and very thorough. He was able to find the problem however was not able to fix it as it needs a new coil."

"A walk way was to be put down from our attic ladder to the heat pump and it did not get done, even though I called and reported the need."

"Very professional. Took time to answer our questions as they installed a/c and furnace. Great work ethic and great work, would highly recommend this team!"

"No prior quote... Charged $298 in Materials for a Damper Assembly which i could have ordered and received, with ancillary install materials, for less than $100. Also charged Labor of $190+ for virtually one hour or less of actual work. Then called to discuss invoice and potential to replace 2nd zone damper, promised a callback which was never received. Will likely be cancelling my service contract. Original complaint of air leakage in downstairs zone with upper thermostat on and downstairs off off was not resolved???"

"I was satisfied"

"Steve was great...Very knowledgeable and courteous"

"I was impressed with Mr. Garcias demeanor & patience in explaining what he was going to do & what should be done."

"Professionalism of installers/consultants."

"Daquan arrived promptly at the appointed time and did the needed work quickly. He followed all safety measures necessary during the Covid-19 pandemic and was professional and helpful."

"Friendly polite tech who took the time to answer my questions"

"I was getting a quote for furnace replacement and Austin provided a good overview and good information for me to consider."

"Grady was knowledgable and honest."

"However... my wife and I were expecting 'no contact' with the 'no entry' AC service. There was some initial confusion on this when the tech first arrived, but we worked it out."

"The technician was courteous, friendly, and seemed knowledgeable."

"Very professional and knowledgeable"

"Kevin is always friendly. He always explains what work needs to be done. He's very thorough."

"Tech was late from given "window" with no pre-call. Still waiting for copy of inspection report (promised e-mail). Tech never wrote down any results during inspection. He said pressures were OK although never measured with gauge. Expect report will have "OK checkmarks" for all measurements."

"They did a good job"

"On time and professional"

"It took three different parts to finally solve the problem. Sure wish it could have been fixed the first go around."

"very personable and knowledgeable"

"Both plumber and HVAC Technician and On call technician did great jpb."

"Checked out a/c, cleaned unit, thorough, polite."

"Prompt and courteous!"

"The technician answered all questions and gave requested advice on future servicing."

"Devon was very professional and explained everything he was doing while servicing my AC unit. He also suggested several things I could do to keep it performing at a high level and reduce the risk of problems in the future."

"He was friendly and competent."

"Very professional."

"On time and was friendly and explained what he did"

"Prompt, courteous, knowledgeable. Felt bad, Service tech had to work in a very hot attic area with a mask but didn't complain. Good guy."

"Terry knows what he is doing and shows respect for the home."

"The technician explained what the problem of the system was, what he found and what is going to be done to get it fixed."

"All of the technicians were great and extremely responsive."

"Timely, knowledgeable"

"I was not at home, but my son was here. All appeared to go smoothly, so I consider that a good rating."

"From my first call to the office letting them know that my air-conditioning was down in the room where my 88-year-old father was living to win the repair guy showed up at my house at 10:30 at night after helping out many others during the evening I was completely impressed and very thankful. Bad news was that he let us know that the motor on my unit was broken and for the Fourth of July weekend might not be Able to get it in time! I called the next morning to check and the bad News was that it wont be here for three days because of the Fourth of July weekend. You guys called back saying they were going to send someone out with a small window unit that I could use over the weekend. They showed up within an hour and had the air conditioner up and running. Ive been in the hospitality industry for 45 years and its truly rare to find a company that cares about their clients as you guys do congrats, Bravo, thank you so much for helping out especially when I know a lot of other people must be in the same situation with this crazy heat. Once again congratulations to an incredible team you guys should be proud. Bob"

"Never disappointed with service."

"Tech was very knowledgeable and friendly."

"Ultimately the work was completed satisfactorily, but the process definitely could use improvement."

"Service was ok but committed follow-up never happened. I will reach out to another service vendor to complete the service work that Barlow recommended."

"very efficient and answered ant questions we had"

"Always professional and courteous"

"Technician was very thorough and friendly. He made sure that my system was in the best working order possible."

"Answered all questions, very knowledgeable and worked very efficiently"

"Work was done efficiently"