Midland Air Service Experts Reviews

"Richard Till did very good job. Hes making sure everything ok and check it very carefully. I will recommend him to everyone . Thank you"

"I have always had great service from you."

"Answered questions. Courteous behavior and caring attitude."

"On time, dependable, trust them to not recommend unnecessaryfixes"

"Phil is the best. He is always on time and very professional,. Thanks Phil for all you do."

"Responded quickly to my call and had a technician there at my house on time. Technician quickly diagnosed and fixed the issue immediately and had my AC working. I know basics on AC systems and what the tech repaired was only what was needed to fix it and no hidden or extra parts other than just what was needed. Thank you! Thank you!"

"Tech wasnt very nice"

"Did a great job in serving my units here at my home."

"I had a good experience with my technicians on my recent hvac inspection as compared to my previous inspection. This time they were knowledgeable, friendly, and very helpful."

"Technician was very professional"

"They may not be the least expensive, but they have a large enough staff to respond to any situation rapidly."

"Very nice and informative"

"He was very nice and very good"

"Chant and Ty were terrific in providing my bi annual service check"

"I have used your services for 23 years and will never use you again."

"Good knowledgeable and competent people"

"He did a awesome job best service I ever had.Please put him on my account to service my unit from now on. Thanks"

"Excellent service for past 3 years."

"Prompt, polite and professional."

"Quick response to issue and quick install. Even when issues showed up with the house (gas line position or size and other) everything was resolved same day"

"Very prompt and knowledgeable, courteous"

"This time the technician held true to his word. In the past the yearly filter was never bought out but they would always say they would bring it out later but never showed. This time within an hour someone showed up with the filter."

"I feel we are in good hands with Midlands Air."

"I had a service call, then the next week I had my 2nd ' maintenance check up'. The service call was $125.00 for tech to clean a PVC pipe. Way too much $$, and he couldn't even explain what happened ir why necessary. The 'maintenance call' the next week, was that tech recommended two bulbs and 1 filter be replaced at $397.00. Again, way too much money. I want my maintenance contract cancelled today ..do not debit my account the $10 'service' fee."

"Early arrival"

"I have always had great service! I have been in my house 27-28 years, no one but Midland Air serving my A/C & Heating systems. That should speak loudly for its self!"

"Have used Midland for 17 years and am very satisfied, especially with Richard - my technician"

"Im very pleased that customer satisfaction is top priority. They stand behind their work."

"Tech was very knowledgeable and answered all my questions, went over everything in dtails for my new system"

"We have used this company for many years and every technician have been nothing but professional. If, they start a problem may occur, they had no problem letting me know."

"Service tech was fantastic as usual."

"The technicians Elrod and Mitch were very experienced, knowledgeable, and professional."

"Very professional. Installation was very good and cleaned up when finished"

"Some service technitions are more thorough . Dylan was very thorough and explained his findings."

"Service was great expensive but I can't complain"

"Everything was exceptional. Thank you Chant, Eric and Bryan there awesome. Appreciate it!!"

"Technician did provided excellent service"

"Very professional and explained my concerns."

"On this me"

"I am very satisfied with the quality, knowledge and attitudes of all the Midlands sales and technicians I have dealt with."

"Chris was awesome. Very nice and knowledgeable. Saved us when we needed it."

"Been using their services for over 20 years. Dependable and back their work! Usually timely."

"Timely, professional."

"SEEMED VERY HELPFUL AND WORKED WELL TOGETHER"

"The technician was extremely knowledgeable."

"Great service, friendly staff"

"Has some small issues with initial installation. They returned and corrected the problems. All's good now."

"We bought a very expensive A/C unit that doesnt work. Weve had it a month and they have been out about 4 times to repair it and it is currently not working."

"Great service"

"I don't believe we have received any follow up about the serious issue (water damage and mold) we are experiencing around our vents."

"For last two visits the techs have used the wrong air filter on a BRAND NEW unit. We were told the correct filter costs too much and would not be part of the service anymore"

"Been with Midland Air since 2007 and have never had any issues with service or technicians."

"The tech was very professional"

"These 2 gents were awesome and had me up and running my new system in no time."

"Even though I have a yearly maintenance plan it seems every visit I end up spending money to replace parts. I have been waiting over a month for a refund on a fluoresc lights that were placed in a broken receptacle."

"The tech was very knowledgeable"

"They did what they were supposed to do.very polite."

"Carlos and Tavon(?) were prompt, polite and completed the work in a timely manner."

"Very knowledgeable, answered all my question, made heplful suggestions"

"Good job"

"Always great service and super friendly. We have been with yall for years"

"Because my father has been dealing with this company for over 22 years."

"Good prices, competent and friendly technicians"

"Lester found the problem right away and fixed it."

"He is an expert of what he is doing!! He explained to me the cause of our a/c for not cooling properly"

"Quick response to problems with AC/HEATING PROBLEM"

"Communications from the office were excellent. Technician was on time and he was extremely professional and expert in his trade. Attention to detail was exceptional."

"Scheduling was satisfactory. Mr. Lester did an excellent job and was prompt. Only problem was I didnt get a call from the office before his arrival, that was a bit stressful bc I have to run to my rental property to meet him. He was very professional and polite. Happy with his service."

"MIdland Air has always taken very good care of us with prompt and professional service."

"Consistent pattern of not properly maintaining our system. No detail on invoice for recent charge. What did you do?"

"Great techs"

"HAVE ALWAYS HAD EXCELLENT SERVICE"

"Very professional and knowledgeable and very polite"

"Very professional technician: answered any questions I had, friendly and helpful. Customer service representative kept me informed regarding the technician's arrival and it was also easy to make an appointment. They call and give you friendly reminders as to when your next scheduled maintenance is due."

"Chris Turner came back several times to repair the problem. Chris is a professional and a good technician."

"Not Satisfied with services ??"

"Good service and always show up on time."

"My Installation order started out not the best, to say the least, but once Mgr Travis Nichols got involved, it improved immediately. He addressed the issues and provided a positive outcome."

"Very knowlehable."

"Always promoted excellent service"

"Had a bad experience with a technician and it was made right. Thank you!"

"I found Mr. Donovan's performance to be exemplary"

"No technician showed up yet we received an invoice."

"Very considerate of your schedule, reminds you of appointments, make sure you know when the technician is on its way and very polite customer service reps."

"I had the maintenance plan and my unit was serviced with no issues. 3 weeks later ceiling was leaking from unit in attic. Midlands came out twice (supposedly unclogging drain twice) each time the unit leaked after 49 minutes they suggested it had backed up that quick and I should pay a pump or get a new unit. Times are hard, a couldnt afford either. They suggested a payment plan that would eventually cost approx$26,000. I called another company the problem was fixed over a week ago and no problems. Unit cooling house better than ever. Im truly disappointed."

"Good service."

"Attention to detail, and very professional."

"I've used Midland Air Service Experts for many years and have received A-1 service."

"Please with the service"

"I have had bad experiences with this company. Occasionally, I get a good technician."

"Standards arent what they used to be."

"The service technician went above and beyond in discovering the cause of the problem I have been having. He FOUND the issue and did everything he could to fix the problem. He also told me to call back if I was still having trouble with my thermostat. Very professional, knowledgeable, friendly & explained everything to me in a "language" I could understand. ??"

"I have been very pleased with the service I received from them they are very efficient and courteous"

"Knowledgeable person came and performed greatly"

"Each experience (first visit and second visit has been outstanding. Steve Phillips and the gentleman who came out August 12 (cant remember his name) went above and beyond the call of duty."

"Efficient, courteous"

"Both technicians were very helpful and understanding with not only getting my products on time and installed on time."

"The service is always great and the technicians are always friendly and professional."

"Pherel and Daniel provided excellent service."

"Always on time and they do a complete job."

"Excellent service"

"It's obvious MASE is all about the up sale and I'm not buying."

"While the technician was friendly when visiting, there was no follow up afterward to indicate when the repair could be completed. In addition, Midland applies a "100% satisifcation guarantee" that they refused to honor in refunding the $82 fault location fee despite the significant communication issues and overall lack of satisfaction. The guarantee appears to be false advertising."

"Elrod & Mitchell were very professional and easy to talk to. They answered any questions I had and explained how the system worked."

"They came out quick and were very professional!"

"Once again tech didnt call. A/C is out again. Part wont be here till next Wednesday. Paying for Freon that is leaking out."

"After having 4 technicians to work on my unit and couldn't solve the issue. The field managers came out and solve and fix the unit in 30 min"

"Great service! Very quick and prompt response to my request; technician was very knowledgeable and solved issue to air handler blower motor malfunction."

"When calling Midland Heating and Air the service care people come usually the same day. Service care people are always polite and have always been very knowledgeable in their knowledge of the HVAC system(s)."

"On time professional"

"Service technician was great"

"The techs were professional and took their time to access the issue and fixed it."

"Service Experts have always been punctual, professional, thorough and friendly."

"The program that we pay for has always provided us with excellent service."

"Price is high"

"Have (3) technicians to come out work on unit. Still have no air it has been a wk"

"Brandon and Ray were courteous, timely, and very helpful. They were clear about the issue, the fix, and gave additional info about my unit. They put on shoe covers before entering the home, didn't flinch at my angry chihuahua, and offered a maintenance membership at a great price. I signed up for that, and will continue to do business with them."

"I have not used Midland Air to actually perform repairs on any of my properties yet. Mr Patel who cleaned and checked my equipment at Church st in Columbia was very professional and pleasant to work with any e around. I look forward to seeing him at my other locations."

"Very professional, answered all questions, Bobby and Jonathan were very nice, detail oriented and explained everything. I highly recommend that they both receive a raise for their expertise, interpersonal skills and exceptional customer service."

"The technician came on a Saturday within two hours and was very informative."

"Never call before showing up. Do not call if running late. Continuously having to call main office since they dont call either"

"I liked thier attitude."

"George and Chant were both very professional and knowledgeable."

"Lee was very professional and diagnosed the issue immediately. Great experience."

"Left water hose for sprinkler system disconnected. Left thermostat set at 63. Left closet doors to filters open. We left to go out of town for several days, only to find things in this condition days later."

"technician was on-time & very thorough"

"He took his time explaining hvac"

"The Technicians have always been very friendly, polite and Professional and do their job efficiently and well."

"Excellent service for many years"

"Mr. Lee is always courteous and does a great job. The A/C was repaired and has been working well."

"My technician wad very polite customer friendly"

"Mr. Lester was a terrific technician. He was courteous, friendly, a good communicator, showed up on time, had parts on the ready, and completed the work without issue. He also offered advice when I asked questions. A terrific representative of your company."

"service is outstanding"

"Quick professional service on repair."

"The technicians are helpful and are usually able to correct any issue ASAP."

"Prompt service and not overcharged as I made a 24 hr service call and they told me about a valued customer promotion that waived the $99 service fee, instead of piling on charges for a lated night call"

"The gentleman was very knowledgeable and polite"

"Tech was very thorough and professional. He did forget the filters though."

"Overall pleased with Midland Air Services Experts."

"The technician was prompt, friendly, knowledgeable and got us repaired quickly. In fact, they arrived MUCH sooner than expected. Donavan was AMAZING!!"

"I feel like the only thing they did was X-Large us for nothing"

"We had exceptional service on a Friday night. Called at 8pm and someone was here at 9pm, truly grateful!!"

"Easy to schedule quick response, great service"

"Richard is the best. He knows our system and is a perfectionist."

"Great young men that did our installation"

"Quick response to get a technician to my house, and great service and follow up."

"Thermostat down again today. Put in another service call."

"Great Service"

"They were persistent until they found the problem."

"Parts were extremely expensive. We paid $550.00 for a fan motor we could have gotten elsewhere for $125.00"

"The air wasnt quite fixed but the tech was very friendly"

"My issue was the charge of 2899. I was led to believe it was a big project, half a day and then amended to 3 hours. It took 1 hour for completion. I feel I was taken advantage of due to an home closing and my senior age.no problem with technicians. They were professional."

"Customer service"

"Great value and excellent service."

"Problem solved quickly"

"good response time"

"Chris, Technician, did an excellent job. He was very thorough and explained everything. Chris and all of the staff are very efficient and professional. We have confidence with our unit because of Midlands Air."

"The gentleman was nice the company it's self is what is lacking"

"excellent service"

"Convenient scheduling. Never have to worry about forgetting to call for maintenance check up. The price of filters for my HVAC system was very high. With maintenance contract we should get a break on price. Ordered mine from Amazon for a fraction of the cost. ."

"Great customer service. Technician was able to come out same day"

"Just did"

"My technicians were extremely, respectful, knowledgeable, clean and efficient. They did a great job."

"Great communication and services."

"All of the guys names I mentioned have been knowledgeable caring technicians. Stacy the sales guy we have worked with before . He is so friendly and personable. A couple of weeks ago Lester and Stacy came out to un clog our air. They were awesome. Stacy discovered our water heater was leaking and got things set up on the advantage plan. Eric and skyler were the techs that put the water heater in and did a awesome job"

"I was moving furniture to another county and had no A/C for two days. I looked for a service that could come out on a Saturday and Midlands was the only one I could find. The technician, Ryan, was there in about two hours. He was very professional and worked quickly to solve the issue. I had air in less than 30 minutes."

"Discovered problem and fixed it. Very punctual and polite."

"Polite and helpful worker"

"We have used Midland Air Service Expert for more than 30 years (two different houses). We wouldn't consider call anyone else for all our heating and a/c needs. Midlands Air is the best!"

"Service was on time and professional"

"Technician was great"

"Your technician was very professional and mannerism and showed respect to me and my home also was at open air to listen at what I had to say explain to me what he did on his visit here very professional did not have a attitude like the past technician that service me 2 days before."

"Donovan arrived on time he checked out my AC unit and let me known the status of my unit. He is knowledgeable and he completed the routine checkup in a timely manner."

"Office staff was very nice and the gentlemen that came to the house were great"

"Technician was knowledgeable about our system informative not pushed but suggested a few things that will save us in the future.I was given a prompt appt and fit my schedule as I requested.Was informed of programs for maintenance and pricing is very fair."

"The technician was very thorough and professional."

"This was my first service call and if first impressions mean everything they have definitely met My expectations"

"The service was professional."

"Lester knew immediately what the problem was. He got my AC back up and running in no time."

"All staff were friendly, efficient and knowledgeable."

"Your company found the problem, ordered the part, and fixed it on the date promised"

"Reliable, good value, courteous staff"

"Your service is despicable ! I just overpaid for a complete new heating and cooling unit last month yet it is still having issues after over 3 service calls. I could have paid a quarter of the price and had zero issues. Come get your piece of you know what system and give me my money back. I'm contacting a lawyer and the local news media. Tobin 803 667 8243"

"Very polite, clean, professional and friendly"

"Ease of scheduling, prompt arrival, courteous technicians"

"Fast efficient service."

"they were polite, knowledgeable and quick to fix our issues."

"Hunter was very friendly and helpful with his quote and answers."

"Ease of making appointment & professional service"

"I was satisfied with contractors promptness, courtesy, and knowledge that he provided while completing each task."

"Very knowledgeble technician, works efficiently and everything he does has a reason"

"Terrance and Brandon were great. Fast, efficient and professional servicr"

"very prompt informative and great service"

"He was quick,polite and answered my questions."

"Quick response"

"Quick response"

"Very helpful and professional staff"

"Great service"

"We had a very positive experience with friendly and knowledgeable staff. Communication was clear and helpful."

"Very knowledgeable, professional, and extremely polite technician"

"Everyone was very nice and helpful"

"We've always gotten very good service. The system runs well. There is a condensation drip from the freon line in the attic which could use better insulation. The drain line coming outside through the crawl is slanted up so that the water runs back to the brick"

"Good technical service.but didn't finish or come back.had to call again to try to get to finish the job ."

"Have had good, prompt service"

"I called and explained my situation and what my issue was with my vents dripping water. A technician was sent to look, and they told me they don't fix that type of issue and I was still charged $99. Technician was here minimum of 10 minutes. I called office and explained my situation and was told it would be escalated to manager for further discussion. I have yet to be contacted."

"Extreme lack of communication. Rarely received a call back until I called the office. I was offered an upgrade for the inconvenience That is why it is not a lower score."

"Always have had great service. The technician on this visit was very courteous and did a very good job."

"Great service. A few notes - The technicians were delayed arriving (after calling that they were on the way) and our service request was specific to our filter and light replacement. They did not have the parts required and had to leave to pick up."

"Chant and Terrance where outstanding. They took the time to explain everything in detail to include the advantage program."

"Richard was Very professional, flexible around my schedule, left no evidence of debris from the work provided and kept me informed throughout the process."

"Quick response, excellent tech, friendly and solved my problem quickly."

"Donovan provided excellent service"

"Great consistant service."

"Th company has serviced our home for several years. We purchased a water heater and HVAC."

"Our Service Tech, Travis provided outstanding service. He was prompt and respectful. Our air was struck by lightening on a Sunday. The part was promised on Thursday and was not put in until Friday. All of the parts was not ordered and the date was pushed back. I had to talk with the General Manager Mack Spires and he promised all of these things. The part that was needed was found after calling the company back and having to talk to the GM. He never followed up with us to see if all went well with the installation or to see if we were satisfied with the job, nothing! As Advantage Members we are very disappointed in the service from Midlands Air. We did not have air for Sunday-Friday in the middle of a very hot South Carolina summer. We asked for a mobile air unit and we were told there wasn't one for us to use. Midland finally brought one to our house on Tuesday. We had to go to Home Depot to purchase one our own due to the heat and having 2 children in the house to be comfortable. We had to run 2 of these portable air conditioners which has run our electricity bill up."

"Very knowledgeable through job!"

"Yall have changed my card twice over 1000$ and my air conditioner still not working"

"Well I haven't heard anything back after calling about 3 times on a date or an update on where the part was"

"First time I called, no one ever called me back. Second time, tech came out and then no one ever followed-up with a diagnosis or quote."

"The technician was very helpful in answering all my questions and made sure he checked everything. Also, the price for one tune-up was half of what I usually paid in the past, which was a huge shock that I very much appreciate."

"The employee said my hot water tank was leaking; however, he did not turn off the hot water. If my son had not looked at it, it would have leaked from Friday until Monday. Water is too expensive to let a leak continue."

"we're always pleased with the service"

"tech was very thorough and explained as he went along."

"Service is always great."

"Richard does excellent work and very knowledgeable."

"good service"

"Super respectful technician. Kudos!!!??"

"Lee arrived during the scheduled time and worked efficiently to complete the scheduled maintenance. He respected my property and was very courteous."

"Was on time and stated amount that would be pending when repair was done"

"Very professional and knowledgeable. The technician was honest and so was the salesman."

"The repairmen and those that answer your phone lines are very courteous to you when call and even when they come to your home."

"always efficient and give good service"

"Because I feel that when a company states that they will arrive at at certain time,that tells me they respect my time"

"Midlands Heating and Air has been s part of our household for our past and current home. We appreciate the services for expediency, skills, professionalism, bring respectful of our home. Mr Lee Taylor was thorough. Awesome job he did for us! We would love to work with him again. THANK YOU,, Mr, Taylor!!"

"These guys cant even make the appointment that they set, they when I followed up to see whats going on, Im told Ill get a call back. That didnt happen either.."

"The tech and salesman were very friendly and knowledgable."

"Have not brought filters for appointments 3 of 4 last times, with this time being the only time. The last 3 times I was told they would drop them off next day. They did NOT any of 3 times. Thats supposed to be part of the pre-paid plan. I even mentioned the previous ones were NOT brought, they assured me they would this time. I do not appreciate being lied to. The gentleman this time did NOT close the gate. I have a toddler, good thing I noticed. Service seems to be very sloppy."