Midland Air Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 264,992 Reviews
ms cantor C.
goodlettsville, tennessee
"Professional service"
bill C.
scott depot, west virginia
"Prompt, courteous and professional service provided in a clean environment on a cloudy day"
cindy J.
newnan, georgia
jimmy R.
fort worth, texas
"Communication was great. on-site service was great, quick and easy visit, Everything was explained."
mr bergman B.
mcloud, oklahoma
"Gone good. Nice guy. Clean looking uniform. Answered all my questions."
mr olbin O.
ft wayne, indiana
"They were good. Having 3 people in the house that early was a bit much. 1 guy trying to sell me and so did other guy. Not complaining, however this is kind of a bad time to sell people high priced items when our economy just tanked due to a virus!"
bill S.
mishawaka, indiana
"The tech was helpful and did Repair in timely manor"
diane S.
pflugerville, texas
terry K.
orlando, florida
vickie G.
louisville, kentucky
jim M.
winter park, florida
"Greg did a great job resolving the issues with the initial installation. He took his time and made sure the unit was operating properly which it now is. Very satisfied with the results."
betsy S.
mobile, alabama
"Donny A has been our service tech several times & always does a thorough maintennance check. Feel confident that he has left nothing unnoticed or unattended,"
joan W.
austin, texas
"Carlos has helped us before & is through with his work & explanations!"
stephanie S.
kodak, tennessee
"Awesome service as always, professional and courteous, timely and providing information"
mr hawkins H.
raleigh, north carolina
"Na was very thorough, was on time, and I felt he really spent a lot of time service my 2 HVAC Units"
david P.
conyers, georgia
"Stoney (263-00335) was on time and very courteous and friendly. He answered my questions to my satisfaction !!!"
robin D.
palm beach gardens, florida
"Fast service"
wendy C.
new haven, indiana
"He was very polite and professional"
marlo M.
san antonio, texas
"your standard is outstanding"
mr. corkery C.
voorhees, new jersey
"job well done"
mark R.
edmond, oklahoma
"Was very pleased with the service provided"
richard D.
midvale, utah
shaun B.
edmond, oklahoma
"we had the impression the plumber was coming when we called. Did not have service until the next day. Service was expensive compared to what we have paid other companies in the past. Will give preference to other plumbing services in the future that respond quicker and are more reasonably priced."
betty G.
stone mountain, georgia
"Timely and efficient!"
neil A.
laie, hawaii
"We are living away from our home in Orem, Utah at the present time. We were grateful for the information that Nick gave us when we decided to have our AC and Heating upgraded. He kept in touch with us and kept us informed."
annemarie K.
hilton head, south carolina
"Everything was handled very timely, smoothly and efficiently."
duane H.
boise, idaho
nakia F.
charlotte, north carolina
"Mike is the BEST service technician you have. This man deserves a raise!!!!!"
steven S.
indianapolis, indiana
"Strong smoke smell and just placed tools on kitchen table without asking. Other Broad Ripple technicians have been much more professional and courteous. technicians were much more professional and courteous."
laura G.
stillwater, new york
barbara S.
austin, texas
"Polite and did his job"
howard T.
orlando, florida
"tech did everything he should have done."
mark D.
xenia, ohio
"Best technician you have sent. Serious about his work. First one that took off the plate to expose coil"
joseph O.
schenectady, new york
sandra E.
olney, maryland
tom S.
eagle, idaho
"Didn't understand purpose of project manager attending--hasn't in the past"
brian H.
schenectady, new york
"They were efficient, clean and informative."
kyle U.
brookville, ohio
"Both men were professional and kind and also thorough. Took their time and explained everything."
rina K.
yukon, oklahoma
"Clayvin was very friendly and professional."
greg S.
independence, kentucky
"chase was right on time . and he got to work as soon as he was in the door. we have a older house. and of course pipes are older, had problems. but chase knew the right parts, tools, to get the job done. great technician."
david B.
kingston, ontario
"Friendly, quick, clean"
aderiye A.
germantown, maryland
john F.
urbana, ohio
"He was polite, went about his work without bothering us, and afterward explained what he had done."
cheryl S.
charleston, west virginia
"It's hard to rate this. Tech was here for maintenance check only. Nothing wrong with units. He was courteous, professional and did what he needed to do."
patricia O.
huntington, west virginia
john D.
lilburn, georgia
"Excellent service, professional technician, and great value."
julie G.
ft wayne, indiana
"The techs who came for the heating, air conditioning and plumbing did a good job. Apparently there was a miscommunication regarding the generator tech who has been rescheduled."
gregory M.
san antonio, texas
edward H.
indianapolis, indiana
raymond G.
round rock, texas
"Knew what he was doing, very neat and organized,"
jay P.
new carisle, ohio
"Ross was professional, efficient, courteous. He made sure to wear the coverings on his shoes, and spent extra time with me to teach me some things about the system that I wasn't aware. Thank you."
robert L.
fairborn, ohio
"prompt and courteous"
patty K.
jacksonville, florida
esther B.
austin, texas
brenda W.
germantown, tennessee
"Nick seemed to do a very thorough inspection of our a/c system and advised us that he was unable to properly test the freon level b/c it was not warm enough outside. He told us if there was a problem to call in & you would send someone back to check freon and waive the service trip charge. He also indicated that we could not provide a printout of my service yesterday b/c your technicians are not using the handhelds right now due to the COVID-19 situation. He said that I would be emailed a report but I have not yet received it."
patrick F.
albany, new york
"Your people got my problem solved in one day after I called."
paul C.
menands, new york
"Gave all the info to make decisions Techs did super job on installation"
jessica G.
placerville, idaho
kris L.
latham, new york
"Fast, thorough n courteous"
steven E.
chapel hill, north carolina
"Technician was thorough and knowledgeable and wore gloves and booties."
susan B.
fairborn, ohio
"Ross replaced uv lamp. Showed me old one. Much appreciated."
hansler B.
jacksonville, florida
steve H.
winnipeg, manitoba
"Jeff responded to my real needs, and found a cost-effective solution to the problem."
raymond R.
peoria, arizona
"Great Service !!"
bonnie S.
acworth, georgia
"Excelent, as always."
alice S.
madison , mississippi
"Technician was very friendly and pleasant. Outstanding young man."
lynette O.
ballston lake, new york
"They called before arriving, they were on time and professional."
barbara L.
fleming island, florida
"Excellent customer service by V. Ken and Jeff did a great job and were very knowledgeable and professional. Appreciate them all making sure that we understood, and could ask any questions. We still have another couple days to get things done but know all will go well. Thank you."
carolyn C.
blue springs, missouri
"Dakoda answered my questions honestly, was polite and knowledgeable."
tom M.
moore, oklahoma
"Because a salesman did not show up with the tech this time like they have in the past. Unless the tech called him and told him not to come."
ms vaughn V.
brentwood, tennessee
"I felt the price I was quoted to repair my a/c was excessive"
mr h coale jr J.
raleigh, north carolina
"Excellent service from my Service Experts Technician NA!! NA was the MOST PROFESSIONAL and KNOWLEDGEABLE! NA was patient and caring to review my visit with me. OUTSTANDING SERVICE from NA!"
justin D.
albany, new york
david R.
memphis, tennessee
"Gracious and diligent service men."
richard M.
cary, north carolina
"Mustapha replaced the uv bulb. I do not doubt that the replacement was required, however I have a problem with the amount charged: $309.00 + tax"
aubrey H.
conyers, georgia
"Tech was very helpful not only serviced the air but also replaced the thermostat"
cheryll A.
barefoot bay, florida
"Techs were very courteous, professional and knowledgeable and were efficient in getting the job done well and right the first time."
matthew B.
niskayuna, new york
"Guys were great... knew exactly how to diagnose the problem."
kita S.
kansas city, missouri
"Great communicators, arrived on time, honest"
jim G.
austin, texas
dale H.
tulsa, oklahoma
"These two were outstanding yesterday. Very polite, couteous and respectful. Offered great answers and suggestions. Only problem is today unit is NOT working. Waiting for help now."
alice D.
fernandina beach, florida
"Technican was very polite, mannerable and courteous He followed what i am sure was safety protocol before entering my home."
jill W.
old hickory, nebraska
"Carl took his time installing the thermostats and was very thorough explaining things to me."
jennifer L.
goshen, indiana
"Tech came out right away. Diagnosed and fixed the problem in no time."
gregg M.
st. albert, alberta
"We had some difficulty getting someone to come out due to issues re: the pandemic but I spoke to two technicians on the phone over a three day period who were both great. When Kassam came to the house we had been without our main floor furnace for about 12 hours. He spent an hour and a half here and explained things to me, replaced a part and then spent an extended time checking that the furnace was working properly. He was great!!!"
debra H.
peoria, arizona
"We've had Jeremy before, and he's great! He's always on time, pleasant and thorough."
joseph M.
buffalo, new york
ms redman R.
durham, north carolina
"Tech was able to come early and finished quickly."
clifford H.
orem, utah
"Friendly and thorough"
robert T.
south berwick, maine
"The response was very fast, within a couple of hours. The tech identified the problem promptly."
dianne V.
grand island, nebraska
"He seemed very knowledgeable and was very friendly. He went right to work and completed the job in a decent amount of time."
jack P.
bluffton, south carolina
"Wel really rely on our technician Bobby. He is very honest, friendly, and extremely helpful."
brian J.
marietta, georgia
"Tried selling me capacitors and a dehumidifier when all I wanted done was my service. Does anyone change the alternator in their car preemptively?"
mr smith S.
brentwood, tennessee
"Very pleased"
jenna Z.
orlando, florida
"Employees were very nice and professional, but overall service felt pushy and just trying to make a sale kinda deal. Not actually caring."
candis A.
ft wayne, indiana
"great explanations"
glenda J.
atlanta, georgia
winston G.
bartlett, tennessee
"Pleasant and efficient."
carol S.
university park, texas
"He persevered when he had a problem and was successful with it."
kim K.
schenectady, new york
"Matthew and company were professional and very helpful answering questions."
tiffin W.
austin, texas
stan P.
smyrna, georgia
gary S.
salt lake city, utah
david M.
summerville, south carolina
mary C.
austin, texas
john T.
ellenwood, georgia
"Mr Jamaica did a good job"
rick S.
saratoga springs, new york
"The saleswoman was professional, approachable, competent, through and pleasant. she could answer all of my questions and is a good example of what a proper sales person should be."
susan S.
edwardsburg, michigan
"I hope he will remember to ask someone to call and talk us through setting up the remote app for the mini splits. He was very thorough and cleaned and checked out all of the mini-splits. Will order new lights for two of them."
manuel T.
huber heights, ohio
"When the techs got here, the furnace was running. They noticed that a connection to the humidifier was leaking. They asked if they could fix the leak. I said "Yes" and they immediately tightened up the nuts to stop the leak. It was beyond the job of checking our AC unit. Great guys. Please pass along our appreciation."
paul G.
north chesterfield, virginia
"Though we were advised beforehand that technicians would be wearing masks, gloves, and booties, neither technician was wearing any of these items initially. (I wasn't either and should have been.) On the return visit, Daniel was. As to the work performed, it was accomplished quickly and thoroughly, with a dose of friendly, cheerful, informative conversation sprinkled in."
victor H.
raleigh, north carolina
"The technician, Mohamad, appeared to do a good job."
charlotte P.
austin, texas
"Daniel was professional, well informed, and polite and the installation crews were the same."
frank I.
orlando, florida
"You were prompt. Efficient and fixed the problem."
nancy O.
watervliet, new york
dennis M.
amelia island, florida
"On-time and efficient, courteous service."
william F.
schenectady, new york
"The salespersons friendly and knowledgeable."
brenda S.
delmar, new york
"There were no issues and they answered my questions."
gary A.
kuna, idaho
eileen M.
milford, new jersey
"He did what was needed."
gene C.
fort wayne, indiana
mr crozier C.
titusville, florida
mrs eddington E.
cary, north carolina
tony M.
edmonton, alberta
"Al was prompt and very, very professional in his diagnosing and completing the plumbing repair."
ron B.
austin, texas
jean S.
charleston, south carolina
"As far as I know Lindell was thorough. He's always respectful and very pleasant."
ms gleim G.
hollywood, south carolina
"Efficient and on time"
mike S.
ostrander, ohio
cheryl C.
austin, texas
justin G.
oklahoma city, oklahoma
"He seamed to know what he was doing and did it."
vera A.
johns creek, georgia
"The service expert was indeed an expert. Friendliness was great and he even changed a bulb for me, a senior citizen"
philip M.
loveland, ohio
mr young Y.
north aurora, illinois
"Michal was very knowledgeable and practiced social distancing. Ive never had a bad experience with Service Experts."
annette J.
norcross, georgia
"He was an hour late."
kathryn S.
wadmalaw island, south carolina
"excellent job and personable"
ron F.
georgetown, texas
"They told us that the technician would be wearing gloves and mask. Certainly no mask showed up!!!"
william L.
richmond, virginia
"on time, courteous, did work quickly but not rushed"
paul A.
calgary, alberta
"Good service. Very competent crew"
helen witzberger W.
saint albans, west virginia
"Robert kept me up to date at every money"
selwyn L.
kansas city, missouri
maria L.
willow spring, north carolina
"Very informative on time and friendly"
thomas F.
cherry hills village, colorado
"Ernie finally diagnosed the problem with the roll out switch, which was a crack in the heat exchanger. Three other technicians failed to find the problem on Feb.11, 28, and March 2. Very satisfied with Ernie. Not satisfied with other technicians."
jeffrey P.
riverdale, utah
charles G.
chamblee, georgia
"They did what they were suppose to do considering the weather conditions."
scott M.
kaysville, utah
"Travis was very thorough in his service and explained everything he was doing and why. He was very polite and professional. He provided great recommendations that did not have the undertone of "trying to sell me something". He seemed to really have my best interest in mind."
joyce P.
xenia, ohio
"very friendly and nolageable."
mr ostlund O.
fayetteville, north carolina
"Justin's exemplary work would have earned a score of 10. He however is so careful and meticulous that I hadn't planned for his time on task of 3 hours. This slightly inconvenienced me; it however was worth it in the long run for which I am appreciative for."
sandra E.
doraville, georgia
"He was pleasant - took care to wear covers for shoes - Explained everything I asked about - Bad Weather when he arrived and he had to make another trip - Was on time and went over the Air Treatment System with me."
sean H.
raleigh, north carolina
"Brian showed up on time, was very professional and friendly."
laura B.
asbury, new jersey
"Took care in and out of house and did tune up services that I don't think anyone ever did before Very courteous"
alexander P.
brighton, colorado
"Great service"
dan W.
cincinnati, ohio
"The service was the usual professional and efficient service I have always received from Knochelman Service Experts."
james L.
fort wayne , indiana
"Fast service, good work, courteous staff"
john A.
lumberton, new jersey
"Technician preform checks on heater and A/C system. Normally, I like to be with the technician while they do their work but unable to follow him this service call being I'm on crutches. He did answered my questions and removed A/C cover to do his work. He placed cover in the garage for me."
mr adelman A.
charleston, south carolina
"The Technician was very professional"
janell B.
west jordan, utah
"They were able to come out the same day as I called. Kept me informed on when the technicians would arrive. Justin found the gas leak problem and fixed it quickly and went the extra mile to help balance my dryer and clear up the messy cords etc behind it."
jason R.
springfield, ohio
barry C.
edmonton, alberta
"All of Rob's staff were very knowledgeable, respectful and greatly helped us during a difficult situation. Thank you."
ms tracy T.
satellite beach, florida
"Both Bradley Y (can't read the rest of his signature - it was ticked #74046) and his associate with him were very professional, practiced social distancing as necessary with the problems we are now having worldwide, explained what needed to be done (we needed a new pan liner which they didn't have on the truck - however, they went back to the warehouse to get one and came back a few hours later to install it.)"
charles M.
stuart, florida
"Prompt, courteous, efficient"
jim E.
calgary, alberta
"The technician was very courteous and seemed very knowledgable"
rebecca P.
georgetown, texas
muriel H.
raleigh, north carolina
"He explained everything he was doing"
bo B.
loudon, tennessee
"very reliable, easy to talk too. does what he said he would do."
doris O.
boise, idaho
"Performed the task in a timely time and fashion."
dr miller M.
germantown, tennessee
"polite, efficient and informative"
lawrence P.
springfield, ohio
"cooperative and effecient"
mr stanford S.
raleigh, north carolina
"The technician showed up!"
ron P.
centennial, colorado
"very professional"
ken W.
ft wayne, indiana
"Quick response. Quick fix."
william evans E.
roy, utah
"Representative was very good in all aspects especially with the covid19 that is going on"
roger A.
san antonio, texas
"In this troubling time, SA Air is taking care of us. Oscar was very professional and answered all of our questions."
charles B.
arlington, texas
"Axel was thorough, efficient, and presented himself as a professional.."
blane W.
springfield, ohio
"While checking AC, the tech saw and corrected a heating oil leak"
tom E.
beaufort, south carolina
"Always thorough and professional"
elaine M.
ft wayne, indiana
"The appointment was kept as scheduled with very professional service and respect."
michael M.
dayton, ohio
robert H.
magna, utah
kaye K.
savannah, georgia
wilson H.
calgary, alberta
"Danny is very experienced and provides good customer service."
julius B.
xenia, ohio
george W.
terry, mississippi
"Lucas was professional and very efficient with our plumbing repair."
demetria P.
kansas city, missouri
"Friendly and good customer service."
stephanie N.
austin, texas
jim M.
meridian, idaho
"Brett told me what he was seeing and doing and gave me options to issues he saw."
susanne G.
sandy springs, georgia
glenn C.
chester springs, pennsylvania
"Finally go the problem diagnosed and the new parts installed."
robert G.
north bethesda, maryland
"Prompt and appropriately complete. Appreciated attention to proper virus precautions."
syble B.
wylie, texas
"Very professional & knowledgeable. Extremely friendly & neat with install & clean up"
howard G.
san antonio, texas
"The technician would not clean out the leaves in outside condenser. We followed up the next day, but there has not been any response."
jeff K.
garden ridge, texas
"Edgar is exceptional - his advance skill level keeps our system running smoothly and effectively."
lyman L.
boise, idaho
mr chestnut C.
lexington, south carolina
nelda L.
allen, texas
"Did a good job"
barbara K.
jacksonville, florida
"Luis is a very accomplished salesman. He promoted the company and it's products very well. But I also got a hard sell which I don't like. The proposal didn't give me enough specifics and the price was outrageous. No incentives such as senior discounts was offered. And when I mentioned it was not accepted."
michael K.
summerville, south carolina
"Efficient & helpful"
charles C.
cazenovia, new york
nancy S.
ballston lake, new york
"Respectful of the current distancing situation but was able to check air conditioner perform test and even brought my a/c cover down to the basement.."
linda D.
alton, new hampshire
"excellent"
robin G.
berwick, maine
"Prompt service, technician was friendly and explained everything"
andrew G.
charleston, south carolina
"I was satisfied with the speed that a technician was able to arrive to address my issue. We did appreciate the office worker that took the call asking Corona Virus questions to ensure the safety of both parties. The problem was that the issue was not resolved fully. I feel that the technician did not complete a real in depth check into what was causing the condensation build up. The condensation dripping was slowed down but two days later i still have the same issue. For a $99 service fee I don't feel like my air system was diagnosed very well. Also i was charged $70 for a $10 or less air box moisture strip. That is a huge mark up for a very cheap item that is placed in the pan. I was also quoted close to $100 for the tech to hook a vacuum to the condensation line and clear it out. That is one more line item that is over priced. I am now out $170 and nothing was solved. Properly working air conditioning is important at this time because my wife is 7 months pregnant. This is also not the time to have wasted money when people are at risk of loosing employment due to a pandemic."
mr page P.
champaign, illinois
"On time, unobtrusive while being informative."
ms anne cooling C.
chevy chase, maryland
"Because Davontay was cautious about Covid 19 situation and because he explained everything he looked at and washed the coils of the Z/C."
sharron H.
west chester, pennsylvania
"Lack of professionalism. The technician understood that he is checking a hvac unit at a rental property. However, when I asked him what options do I have (choice of ac units), he responded with: you can either let your tenants die in heat or replace the unit today, because its going to be 75 degrees in 2 days. In front of my tenants. I was willing to replace the ac unit but I didnt appreciate his force selling technique."
frank C.
austin, texas
"Alphonso was thorough and informative about the condition of the unit. He was friendly and responsive to questions."
scott B.
folly beach, south carolina
"The technician took the time to explain what was happening and how to prevent it in the future"
gary F.
centerville, ohio
"technician was very thorough and efficient. did a good job explaining results of testing the equipment"
gary K.
germantown, ohio
mrs plaisted P.
chapel hill, north carolina
"polite and efficient"
victoria B.
pattersonville, new york
"everything was done as expected within a reasonable time frame. techs were friendly and courteous."
mr reichenbach R.
shreveport, louisiana
sherri E.
syracuse, indiana
"Everything was done in a timely manner....all the guy's were very courteous and explained things when asked and they did s great job cleaning up!! The service from start to finish was amazing and fast!??"
allen S.
mishawaka, indiana
"The tech was friendly and very professional. He performed his duties an orderly manner. He also fixed our thermostat so the outside temp registered on the thermostat."
collen B.
saratoga springs, new york
donna G.
charlotte, north carolina
"On time, knowledgeable, easy to work with and friendly."
jeris and dena F.
jacksonville, florida
"Received timely and very professional maintenance services from Jose. Also, he was so kind to explain how to operate our thermostat more efficiently to make our home comfortable; and provided tips on how to program the system to save money on our electrical bill. "Thanks again Jose"."
janet S.
overland park, kansas
larry E.
nth ft myers, florida
"2 hours late for appointment."
jane M.
miamisburg, ohio
"On time. Profressional"
keith M.
hainesport , new jersey
"They were all very courteous and professional"
allison H.
carrying place, ontario
"Fast service"
tom B.
ft wayne, indiana
"Jason explained in detail what he did & why. He was very good"
lawrence F.
turnersville, new jersey
"Tech was very courteous and friendly. Gave a very thorough inspection and service to my system. He has always done a professional job. I apologize for not remembering his name."
mr hayden H.
palm beach gardens, florida
"Job was done in a timely manner and technician was very professional"
john H.
ft wayne, indiana
angelo G.
independence, missouri
"very polite young man, changed the filter, he had to go get a UV light, came back an installed, asks if had any questions"
h.a. C.
norman, oklahoma
ms yanity Y.
columbia, south carolina
dennis D.
buffalo, new york
"Technician ran into difficulties, stuck with and got the job done."
luz O.
stockbridge, georgia
"Great service !"
pam W.
atlanta, georgia
"Prompt reliable service"
corba D.
winfield, west virginia
mr soliz S.
san antonio, texas
"Came on time. Explained his inspection."
mike S.
ogden, utah
"Very knowledgeable agents."
newasso H.
pinson, alabama
dallas L.
dayton, ohio
"They walked in the door trying to sell me on a new system they didn't really do anything except try to tell me that my air conditioner was going to cost me a lot of electricity that summer they didn't clean my furnace or even see if it was light all they did was check to see how much pressure I was getting from my furnace to my air conditioning unit. One of the guys was so bowl to keep saying oh this is an old system money money money and even recognize that my neighbors had to air conditioning units and said to his partner money money money ridiculous"
stephen M.
austin, texas
mr shackelford S.
gallatin, tennessee
"he check everthing complety"
quentin B.
hurricane, west virginia
dr formica F.
richmond, virginia
"Came, determined the problem, came back next with part and fixed it. Excellent!!"
fannie L.
kansas city, missouri
leslie G.
jacksonville, florida
"He was professional and explained everything I needed to know."
mr kirkpatrick K.
raleigh, north carolina
"The technician diagnosed and resolved the problem quickly."
joann T.
ogden, utah
sam M.
austin, texas
"Jose is the best. Explains things perfectly--sets my thermostat. I hate my very pricey new system but that's not his fault. It just doesn't work as well as our old system--crappy product--but our old one was wearing out. I know now though to keep our upstairs one going as long as possible because your replacement products are terrible."
virginia S.
decatur, georgia
"Easy to schedule. Good communication. Prompt arrival. Good explanation of work completed."
craig H.
boise, idaho
"On time. Explained what would be serviced. Would explain any issues with the maintenance of the system. Discovered a problem and explained clearly resolution and cost."
darrell C.
raleigh, north carolina
"He was knowledgeable, professional, and thorough."
linda G.
lexington, south carolina
"On time. Performed inspection."
jim C.
pflugerville, texas
"Your tech and I talked about each problem and I made the decision to proceed."
annette W.
burleson, texas
"Left his brush in drive way and I backed over it with my car."
jack G.
leawood, kansas
tamra G.
urbana, illinois
"The technicians were very info and friendly."
danielle J.
south bend, indiana
"Scott Peterson our salesman was very knowledgeable and explained and went over everything on explaining the difference between the 3 different furnaces and central air unit. Our old one took a crap and we were without heat over the weekend (we just waited it out till our appt with Scott Monday morning as we knew our old furnace was officially done for). Scott was very professional upon him coming over and was very respectful as well as the techs and wore booties without us having to ask them. Scott has been so very helpful overall and when we had questions on our new smart WIFI thermostat, he came over and went over it with us in person. Between him and the 3 techs who came and installed the furnace, i rate them and the company a 10+!! Very respectful of our home and techs were polite and nice and explained everything on the process of them installing it. Scott had gotten us scheduled very next day when he knew we were without heat. Techs showed up early and on time very next morning and they even called a half hour before coming. We shopped around and this company was by far the very best and they all proved just that!! Thank you!"
dan R.
austin, texas
chris M.
old hickory, tennessee
"Jeff Owensby is a knowledgeable and seasoned professional who is efficient and thorough and prompt."
steven A.
sandy, utah
kathleen H.
salt lake city, utah
"First Dennis, now Jorge have been excellent technicians. Daily reason I didn't give you a 10 was I think your markup on the new filter was a little high."
mr balcombe B.
boca raton, florida
tim W.
austin, texas
"Friendly tech that explained his work clearly and offered suggestions for proper maintenance and cost avoidance."
mr range R.
shreveport, louisiana
"Jeremy was professional and efficient."
mr schwartz S.
potomac, maryland
"very courteous, clean, efficient and professional."
sherald H.
green cove springs, florida
"Tech troubleshot problem by phone. I did the field work."
john M.
kettering, ohio
"Stan is a great plumber/technician and a terrific ambassador of the Stevenson brand."
robin M.
martinez, california
"We've had Josh out twice and Dustin out once. Josh cleaned some sort of interior duct (didn't work), Dustin couldn't find anything wrong, Josh replaced a motherboard, yet the problem persists, It works for a day, then quits. Now we are told we need to wait for some parts for the motherboard. Still waiting, still now heat."
mr allen huggins H.
raleigh, north carolina
tim F.
nashville, tennessee
"Friendly prompt service"
anthony W.
kettering, ohio
"The tech did a fine job, was courteous and worked efficiently."
gary W.
san antonio, texas
"Ruben explained the reading of his readings and how it related to the service. He was knowledgeable of all procedures and test he performed. I had another technician for repairs this summer,and he told me of problems that did not exist."
dr garside G.
raleigh, north carolina
brian S.
palm beach gardens, florida
"As always the technician was courteous and did a very good job."
mrs howe H.
raleigh, north carolina
melanie J.
charleston, south carolina
"Fast, courteous, efficient."
gay A.
kansas city, missouri
"He wasn't familiar and able to easily navigate the thermostat. He also forgot to reconnect something outside by the AC unit and had to come back the next day."
mary D.
raymond, mississippi
"He serviced our system eve. Though he was given tash late in day due to work load of the day and with the treat of pandemic virus."
kirk D.
bellvue, kentucky
"I know I marked all 10s but they are truly deserved. Robert Durnwald and the technician that came yesterday and the team today did an absolutely amazing job. From Installation speed, knowledge, and kindness to their meticulousness in wearing masks, gloves, and booties while being indoors. I felt cared for in the best way possible. They also did a superb job in clean up and landscaping around the new AC unit. They were definitely an A+ team. I wish I had gotten down all their names. Not to sell the great service I got from Robert, but credit NEEDS to be shared/give with the techs as well. Thanks again!"
linda M.
pittsburg, california
"Will was knowledgeable, professional, very personable, explained everything so we could understand, answered all our questions"
lori N.
taylor, texas
"Tom did a very thorough job of inspecting our unit, and offered advice and options. Very friendly and personable!"
charles D.
barrington, new hampshire
"Service was fast and tech was awsome. Results were great"
aubrey D.
summerville, south carolina
"Zach did a great job and kept me apprised of what he was doing all through the service call."
robert R.
fort wayne, indiana
pat S.
lakewood, colorado
lin W.
durham, north carolina
"Fine service"
steven S.
buffalo, new york
"Completely satisfied with work until I detected a gas leak and called Sunbeam. The technician fixed the problem, but we were very frightened."
barbara G.
syracuse, new york
"Polite, on time, let me know just what they were doing and why."
kathryn M.
charleston, south carolina
"The technician was great, and the visit was scheduled very promptly on a Sunday. The dissatisfaction came when I was referred to someone who tried to sell me a new HVAC unit under an installment plan. I agreed to talk to him, and he was pleasant enough. However, he was trying to sell me a type of plan that I did not want, without explaining conventional purchasing options. At that point, the technician had estimated the cost of repairs but had not suggested that a new system might be more economical. I have bought new systems from Pardee and others, for multiple properties, but I have never been subjected to this type of salesmanship. In general I feel that Pardee technicians are great, but that the management of the company has suffered every since it was purchased by Service Experts. This last experience has me looking for another company."
al K.
cincinnati, ohio
"Both technicians took the time to help educate me about the service that was recommended. Both technicians were very polite and displayed a a strong and caring work ethic."
emory W.
columbia, south carolina
damien G.
nashville, tennessee
"The Air Service Expert was very courteous and knowledgeable of his job"
david C.
southlake, texas
"Very thorough and polite"
barbara S.
austin, texas
"Technician did a good job, friendly."
peggy O.
austin, texas
"friendly and practised social distancing"
mr. santa maria M.
voorhees, new jersey
"Steve met all of my expectations and the changeover from winter to spring and summer in our system"
john T.
pflugerville, texas
"Jason completed the job and then showed me pictures of the completed work before he left."
melody M.
austin, texas
dennis L.
st clements, manitoba
angela B.
chamblee, georgia
"Professional, courteous, thorough"
richard B.
south palm beach, florida
"Very good service overall"
sandy P.
decatur, georgia
"Diagnosed the problem, fixed it, and added a preventative measure to keep it from happening again."
adalberto G.
south bend, indiana
ms volkonska V.
raleigh, north carolina
candy W.
peoria, arizona
david M.
dowagiac, michigan
"Drew was very communicative and friendly. He was professional in every way."
dean L.
richmond hill-2013, georgia
"Tech was professional, knowledgeable and courteous"
scarlett K.
london, ontario
"Always good work and pleasant on the phone"
dennis S.
grand island, nebraska
dana C.
kansas city, missouri
"technician very detailed inspection; explaining how the system I have works."
john M.
jacksonville, florida
"On time and very efficient with his work"
donald N.
cape coral, florida
"Representative was very nice and informative but we never received a quote to replace our units."
sean (cindy) M.
austin, texas
"Luis was very professional and polite, explained exactly what he was doing, asked permission before taking action (given Covid-19 concerns), took care of problems with out of spec components (capacitor) before catastrophic failure, and cleaned up system (even though relatively new)."
raymond T.
midwest city, oklahoma
chris N.
saratoga springs, new york
linda M.
leawood, kansas
betty H.
mableton, georgia
"Had problems but they kept working to fix them."
mr engram E.
fayetteville, georgia
"Very timely. Problem reported one day. Total system replacement the following day."
louis H.
spicewood, texas
"Carlos gave us some better options to consider for our repair."
mark t.
san antonio, texas
"Excellent tech and knowledge."
e.a. S.
jacksonville, florida
"Happy with the service"
leonor G.
north olmstead, ohio
charles C.
benton harbor, michigan
"The guys are efficient and thoughtful and answered all my questions. Very nice guys."
robert P.
grand island, nebraska
"Jordan was very friendly and kept me informed each step of the way."
mr burke B.
kingston, ontario
"Arrived at designated time span. Was polite , gave me a quick rundown of results. However during this time of the Covid 19 pandemic I would have wanted him wearing a mask and rubber gloves....he wasn't. Who knows who all he contacted before he arrived in my home??? I'm 74."
andrea W.
leawood, kansas
"The technician found an inadequate capacitor and suggested replacing it. He quoted $265 for what I know to be a $30 part. Most people don't know that, but I do. What's worse, when he put the old part back in the AC unit, it failed. So there's that too."
james C.
brookville, ohio
"He was knowledgeable, polite and answered all my questions"
howard D.
jackson, mississippi
"Technician was friendly, professional and knowledgeable."
james T.
tolono, illinois
mark S.
ogden, utah
david F.
north charleston, south carolina
"Kevin was very knowledgeable, professional, and courteous. I was extremely happy he and his team were able to assess, diagnose, and replace our water heater in a single day."
christina K.
grand bend, ontario
"I had 2 service people in during the last 2 weeks, one cleaned the ducts, did a great job. Cleaned everything up. Second one Richard Scott as always Richard was here on time, got the job done, again everything cleaned up. Great job, both of these men know what they are doing, get it done and and on their way. Thanks to all of you."
doug P.
albany, new york
enzo T.
edmonton, alberta
"The technician, Allan, did a thorough job of explaining what did was doing and answered any questions I had."
john K.
fort myers, florida
"With your "business model" of sending a second "Tech" for the Plus Maintenance call "Tech-2" is really a sales person in disguise. I guess you call him/her a Residential Sales Consultant. I think you ripped me off on the cost of freon and I'm not convinced I needed it in the first place. No discount off the labor or freon despite having a maintenance agreement. then trying to lease me a system for an ungodly amount of money. Shame on you, fool me once etc. I own a company that recommends service techs and your not on my good list."
michael W.
austin, texas
"The technician quickly was able to replace the broken plumbing valve"
carol J.
ft wayne, indiana
"On time and everything went well"
gary L.
irmo , south carolina
"Friendly,knowledgeable and efficient"
mrs wasalaski W.
jupiter, florida
"I had a routine maintenance call that turned into costing me 1480.00 on a new condenser of a 2017 unit your team was suppose to maintenance and didnt"
tom B.
austin, texas
"Jose was professional and communicated what he was doing"
kathryn R.
scotia, new york
becky B.
troy, ohio
lauren T.
bluffton, south carolina
"Julian was prompt and courteous."
mike M.
highmore, south dakota
hans B.
austin, texas
"Very knowledgeable- helped correct an issue that was problematic for the longest time"
don M.
winnipeg, manitoba
"The tec was very knowledge & knew exactly what to do & took no time to remedy the situation."
joseph massey M.
atlanta, georgia
"Technician was very COVID-19 preparedness aware. He found an installation error on the UV light and corrected it."
jim C.
kansas city, missouri
"Prompt, efficient, personable."
ann F.
altamonte springs, florida
mark C.
crestview hills, kentucky
hall & gas G.
highmore, south dakota
"Dean has been servicing the equipment in our store for years and knows all pieces very well and gets us back up and going quickly."
donna L.
tulsa, oklahoma
mike&page S.
pritchard, west virginia
walter J.
ft myers, florida
"Timely & profressional!"
donna G.
warrior, alabama
"Andrew is great. I try to request for him to come to my house as he is aware of the quirks my system has and it is a tight space were the furnace is located. Someone aware is always appreciated. He knows his stuff and I appreciate that. Very thankful for the work he does while in my home, he is very respectful."
mr kukula K.
pembroke pines, florida
sandy O.
potomac, maryland
"Tay was very nice and professional!"
joseph W.
bessemer, alabama
"good service"
carol M.
arlington, texas
"Very professional"
james W.
indianapolis, indiana
"Every time there's a problem and it's "fixed", there's another problem. Every time we walk past the thermostat we look to make sure it's still the right temperature."
mr crane C.
clayton, north carolina
"Justin did a great job explaining everything he was doing. He explained all the results of his work before leaving. He was courteous."
brandi H.
springfield, ohio
"I was a bit upset that i had to pay 55 dollars for a filter that they said would last a year but it hadnt even been a year yet. Maybe frustrated would be a better word. Just didnt have the money right now with the current situation of the world so I had to spend my grocery money. Then he wanted to tell me I needed to renew my service contact for another hundred but couldnt tell me when i needed to do it by. He also said i have had my system for 2 years when i havent even had it a year yet."
antony P.
dayton, ohio
"From the moment they arrived, they were extremely professional, caring and friendly. They knew what we needed and were able to get the job done right away to our great satisfaction."
robert T.
columbia, south carolina
timothy C.
dallas, texas
mr boone B.
raleigh, north carolina
"Technician arrived when scheduled (actually 10 minutes early which was fine), and performed necessary service, Showed me filter, which was borderline on needing to be replaced (after a year), so I could say whether I wanted to replace, which I said yes. Informed me afterwards of status of system -- basically all good, since we do have it well maintained and in a crawl space that is basically air controlled -- sealed vents and humidifier and de-humidifier systems in place, with outside drainage waterproofing and French drains installed several years ago."
rebecca S.
lenexa, kansas
joan M.
manakin sabot, virginia
"He was efficient and knowledgeable. I think he corrected a problem that your technician caused in the Fall maintenance checkup. Time will tell."
bonnie S.
anderson, ohio
"They were very courteous. They wore gloves and covers on their shoes. When finished, they communicated to us in a very professional manner."
frances B.
scott depot, west virginia
"Tech seemed to ID the problem with efficienty. Respected my request to keep distance re CONVID19 concerns, was careful about touching things in my home even though I didn't request this caution. Much appreciated."
sarah J.
erie, colorado
don M.
estero, florida
"Excellent service rep."
scott G.
belton, missouri
"Would have given a 10 but I was not quoted a cost before the work began to fix my problem and was quite shock when I was told it would be $350 to replace a simple 10' stretch of metal flue in the basement."
john R.
west chester, ohio
anna T.
lenoir city, tennessee
"All technicians were professional and informative"
eugene T.
centerville, ohio
carol P.
columbia, south carolina
"Courteous, professional worker who does a fantastic job of keeping my system going. I requested him this visit. I am confident his work is high quality!"
fred R.
gibbon, nebraska
"Polite, answers questions, clean"
patrick* M.
callawassie, south carolina
karen P.
camillus, new york
"The technicians were both extremely professional, knowledgeable and friendly. The issue was resolved quickly once the part was received."
randal N.
farmington, utah
"On time polite"
jan G.
boise, idaho
"job well done"
terry S.
osceola, indiana
"WAS VERY THOROUGH, KNOWLEDGEABLE AND FRENDLY..."
scott A.
fort wayne, indiana
peggy S.
atlanta, georgia
"Scott always provides excellent service, once saving our A/C lives!"
ying w.
alvarado, texas
"he is very professional Technician."
ms easter E.
richmond, virginia
"You give good services very good. I been with you for years thanks you all"
mindy M.
west jordan, utah
"Aaron did a great job. He got it done in a decent amount of time. He was very knowledgeable about our unit and what he needed to do. He was great with our dogs. But he did not have all the filters we needed for our unit. He didnt have the humidifier filter on his truck. So now we have to set more time aside to have another tech come in and deal with our dogs to change that filter. We adopted One of our dogs knowing he has a traumatic brain injury. So we have to deal with his hyperness while we have guest over."
julie L.
champaign, illinois
"They were very detailed. Even double checked the new install of my nest thermostat to make sure it was installed correctly."
doyle P.
oklahoma city, oklahoma
"Tech was a nice guy but he made a big mistake."
chris B.
plano, texas
"easy as usual"
kevin J.
jacksonville, florida
"Overall professionalism"
mr butzow B.
paxton, illinois