Midland Air Service Experts Reviews

"I thought the tech did a very good job serving my unit"

"Mr . Harold found out what was going on with our unit. Thermostat was one of the reason."

"The techs are all nice! The install was a problem with the gas valve.We were without hot water 3 plus times and I had to change plans and my schedule3 plus times. Further explanation of gas valve ask tech."

"It was earned."

"Ben arrived early."

"Very professional"

"The technician seemed to know what he was doing. Appreciated."

"Richard is the best"

"Doug Rozelman did a wonderful job helping set up my Advantage Program. He was so patient and kind. Drew and Bryan installed the system. They were very professional, careful, kind, and really cared about the job."

"still waiting for the part"

"quick, efficient, trained"

"He was pleasant and patient and explaining everything. Please send a bill, I called back but I still have not received one. It's been almost 3 months."

"The gentleman that came by, arrived about 5 minutes early which I loved. They were professional and fast at diagnostics and fixing my HVAC unit. No high pressure sales tactics. Just friendly knowledgeable guys."

"The technician didnt have the filters needed to replace my old filters. Not his fault this question should be asked during the scheduling. This is not the first time this has happened to me on a maintenance appointment."

"They came and fix my issue in a timely matter."

"Expect nothing less"

"Richard worked hard to determine the issue and corrected it"

"Because they did their job, again, on a unit thats been trash since day one."

"He was on time & checked my A/C unit out, advised me to change out both UV bulbs even if only one is burnt out."

"Your people are the best."

"He forgot to plug the outdoor disconnect/breaker thing back in when he was finished, so we woke up to a 40-degree house the next morning."

"Technicians were very nice but it Cost more then quoted over the phone, also my cat was let out by technician after I told them to be careful of the doors being open cause cats will run out. Been raining the past few days and still havent found my cat. That is one of the main reasons Im very unhappy with the visit still waiting to hear back from them"

"Our technician was professional, polite, and considerate of coming into our home (all carpeted) from the rain. (He donned his "surgery slippers" immediately.) I would also like to mention here that about 1/2-hour after he left, our iComfort wall thermostat went blank. We tried everything (including resetting the fuse switch), but couldn't get it back on. Cold weather was forecast for that evening. We called your number, talked with a very kind and supportive gentleman on the phone, and within 1/2-hour received a call from another technician, Chris Turner. He arrived from a distance in a timely manner (and in a driving rain), and within 15 minutes had discovered the problem. A fuse was out somewhere in the works, that I wouldn't begin to understand. :-) He saved the day for us. It was dark and still raining when he left, but we wanted to thank him for the excellent backup and problem solving skills he brought with him. (This is not to cast any negative rating on our initial tech. I suppose it could have happened to anyone...a fuse suddenly going out after a maintenance visit.) Thanks. Re: the following 1-10 questions...had someone (Chris) not done the fix as quickly as he did - or worse, had we had to purchase something we didn't really need - we may have considered leaving Midland Air. We have had experiences in the past where we felt that happened. So, we are responding to the following questions based on the efforts to make everything right, without paying a large fee. That makes for great business practices, those which matter most to us. Especially since we have been long-term and loyal customers."

"The two gentlemen who serviced our air conditioner were polite, efficient, and willing to answer questions."

"Tech was timely and had good customer service"

"The service was fine and the estimate was clear, it was just not affordable."

"The tech explained what he did. Very professional. Good customer service skill. Good job."

"Very knowledgeable and competent service."

"The technicians were very professional and provided excellent customer service. They came in and did an excellent job removing and installing the new unit. They did not leave any trash behind for me to clean up."

"Tech arrived on time and fixed the problem '"

"Lee did a great job and was very helpful and courteious ."

"Lee was very courteous and professional. He worked efficiently to get everything done in short order."

"Great service and answered all questions."

"Very prompt and thorough"

"We have been working with Brandon for several years and have come to know and trust him.. He has always been responsive and professional. We are purchasing a new system and Brandon is the reason we considered staying with Midlands."

"THE YOUNG MAN WAS VERY PROFESSIONAL AND RESPECTFUL. HE SAID WHAT HE WAS GOING TO DO, AND AFTERWARDS HE EXPLAIN WHAT HE FOUND."

"He arrived on time, and seemed very through doing the job he did."

"I think he did a good job, but he left the door open going under the house when he finished. My neighbor noticed it and told me."

"Considerate and reliable service every time"

"Technician forgot to put on "booties" prior to entering the house after working in the dirt in the back yard."

"On time, very courteous, thorough"

"Brandon not only fixed our problem, he found our UV bulbs need replacing"

"The tech that came was very polite, nice and competent."

"Exceptionally knowledgeable and professional along with attention to detail!!"

"Tech was very professional"

"They only did one thing that I was upset with was they left the front door open brrrr!"

"Matt was very professional and knowledgeable."

"willingness to help. professional."

"Lee was on time was very polite. He did a good check and everything seems to be working."

"Technician (Richard) arrived as promised. I had a question prior to his visit. He returned my call promptly which is very important to me. His work was excellent - thorough and he is courteous and professional."

"Technicians were knowledgeable and courteous"

"Yes"

"Mr. Flores was very professional and was able to answer all questions asked. He also provided the best option for the work needed to provide my home the most effective and efficient replacement for my HVAC system."

"tech was very mannerly and pleasant and knew his job"

"Prompt, courteous and knowledgeable"

"he was straight up"

"My problem was corrected quickly."

"Pleasant and reliable"

"Technician was very nice and professional."

"THE TECH EFFECTIVELY SERVICED MY UNIT IN NO TIME. HE ALSO, TAUGHT ME HOW TO MANAGE MY HUMIDITY."

"They quickly diagnosed my problem and assisted me to find a quick solution."

"I called on a Thursday and there was a guy here on Friday. The lady on the phone was very nice and friendly. The service tech was on time and careful when coming into my home. He was very knowledgeable and explained everything to me about what he was doing. He showed me the mess of a filter that was in my unit, and gave me hints to make it better. He was respectful and helpful with everything. I will definitely recommend your company!"

"I was told that the technician would call when he was on his way to my house. I never received a call or text to notify me that he was in his way."

"heating and air system was thoroughly check"

"Arrived on time, got done quickly."

"Professional Prepared Diligent"

"Richard is efficent, comprehensive, offered quality work, respectiful, and complete in his evaluation"

"Terrance is very professional and knowledgeable. From what I can tell he provided the proper service to the HVAC system and I hope to be able to rely on him in the future. He represents Midland Air very well!!!"

"Did his job and explained and answered any questions we had."

"I could tell he was the best in his field; very knowledgeable"

"Brian never fails always on time, very courteous, vast knowledge and strait answers"

"professional prompt courteous"

"Tech was Prompt and quick"

"On time, professional and thorough."

"Quick and professional"

"code 2621090114358"

"The technician was very knowledgeable and worked efficiently to fix the problem."

"Was able to get heat back in good time."

"Chris was very thorough. He was also very personable. He showed up on time and did a great job."

"The technician was very professional. He located problem after examining the unit."

"He did a quick and great job"

"wore mask, socially distanced, pleasant"

"Timely, knowledgeable, professional"

"He was knowledgeable and answered all of my questions"

"Technician was thorough, knowledgeable and courteous. Very professional. He also wore a mask."

"100"

"His name was Brandon and he was on time and very courteous! He looked over the problem and explained some things to me about the thermostat. He took his time with me and was very knowledgeable!"

"Doug and Daquan made sure that all my questions were answered and that a long time problem was solved at the visit"

"Outstanding Service"

"We have and issue and , I feel there working hard to solve,"

"Brandon was very helpful, and got the system running again, after spotting the problem. He was also polite and respectful, and wore his mask correctly!"

"Reliable service"

"I have been with Midland Air for43 Plus years"

"Did an excellent, clean, neat job."

"As noted before, the technician was prompt, thorough, courteous and was careful not to come close to our door. He was friendly (from a distance) and took the time to do a full checkup. He replaced our spent electronic filter, even though he had to provide one from his van. I think he should be commended by Midland Air as an outstanding worker who deserves a raise in salary!"

"Christopher did a thorough job, clearly explained everything he did, and was very pleasant to deal with. We hope he does all of our future maintenance services."

"Very professional and knowledgeable technican (Lee Taylor)."

"Technician was on time."

"knowledgeable efficient through"

"Took three visits to get an answer but he diagnosed it."

"Good overall response. Clear communication."

"I have been calling since November about the pure filter being almost impossible to change due to its location accosting the last technician to service it. I was told someone from quality control or a field supervisor would call. Jan unit shut down and technician Lee came out and got the unit working again which we were very pleased for his professionalism. This unit is barely a year old. The service was great . The only problem we have is no one never got back in touch with us"

"Great,courteous, knowledgeable"

"Good experience, couldn't be any better. Nothing special about it though."

"Very polite and efficient."

"For AC review back in the summer, you sent 2 people to visit during pandemic and neither one had a new replacement filter. For the winter review on the furnace, you forgot to let the tech know that this was a semi-annual contract visit, again no replacement filter."

"Both gentlemen did a excellent job on explaining the issue with our unit."

"They were polite and knowledgeable. They worked fast and cleaned up when they were finished."

"Excellent thorough service with friendly technician explaining extra little steps he took."

"The technician took care of everything quickly, professionally, and it also fixed another minor issue."

"The technician was very professional and helpful. Our heat quit working just before our appointment and the technician informed me someone would have to order a new part to fix our heat. I dont know whose responsibility at midland it is to order that part, but I called and was informed it was ordered yesterday. 5 days after my appointment. It should have been ordered that day. This is 5 extra days my 8 month pregnant wife is in a 59 degree home with our two coldest nights of the year approaching. May I emphasize the 5 rating is directed at whoever is responsible for ordering the part in a timely fashion."

"Technican solved the problem."

"The guys did a great job with the installation. Worked quickly and left the job site clean"

"reliable, efficient and personable. identified problem, explained solution, had part, installed and was done within 1 hour."

"Richard was thorough and professional."

"This was the second visit without filters for my system."

"He explained things well."

"Pleasant and did work needed"

"professional knowledgeable curtesy"

"Lee did a great job serving my HVAC unit"

"Did not replace the air filters!"

"The services just aren't what I expected and you never have filters when you come but say that someone will come back with them but never do. There is much more but to much to type."

"Lee did an excellent job."

"Fixed my hvac unit"

"Nice clean polite cooperative team"

"He answered all my questions."

"I asked before hand that the technician bring a filter and light kit and was told when they called that he did. Oops, no kit"

"Technician was very kind, respectful and did a thorough inspection."

"Very knowledgeable"

"Technician was very friendly and took the time to explain what he had checked for the maintenance visit."

"Good service. Professional an DDD courteous."

"Beacause he was good at what he did."

"We like the man that worked on our unit.We think he knows his job well and he was easy to talk to"

"Service man did the service on my ac unit-I was not at home came back few days later had the wrong size filter for my unit"

"very polite, knowledgeable technician"

"Were so thankful that he came out at 9:00 to fix our furnace. It was not a great problem to him, but it certainly was for use!!"

"Bekcause Chris was so nicve and eager to please"

"He had a mask on and was courteous. And he arrived on time."

"Ronald was on time and quietly went about his assignment."

"The technician was very nice"

"Good work"

"Jarret was very professional and knowledgeable."

"The service person was knowledgeable. The thermostat was replaced quickly."

"Technician was the best that I have had to service my heating/air unit. I wouldnt type this if it wasnt a fact. Very knowledgeable."

"A very polite and efficient"

"Excellent communications."

"Excellent customer service"

"Richard Till has serviced the HVAC unit since it was installed. He has always done a very through job. If he goes, I go."

"on time solved the problem though was not masked"

"I was made to feel important. Like my situation was urgent. Everyone was kind and courteous. This kind of customer service is rare."

"The technician went over the thermostat settings and was very professional"

"They were on time and check every that needed to service"

"small matter.....tech came......problem solved.!!"

"He diagnosed problem and fixed it as soon as possible"

"It was not Richard's fault. The equipment on his truck was missing key parts, and the connection was bad which he fixed. Again, NOT his fault, but someone above his paygrade should be held accountable."

"It took 3 visits over 5 days to correctly identify and correct the problem. The final visit with Richard identified and corrected the problem. The unit had been routinely serviced the prior month and if it had been properly cleaned the problem would not have existed."

"The technician, Brandon, arrived on time and quickly determined that I needed a new thermostat, which he installed within minutes."

"Timely, courteous service"

"The technician was pleasant and very knowledgeable."

"Professional workers"

"on time, efficient, direct."

"Your technician, Chris Turner, was the best! Arrived by 8:30 as requested, called ahead, friendly manner, efficient with explanations, and even cut away a tall weed! I hope he continues with your company. So many technicians leave. I hope your company gives incentives to keep the good employees. I plan to ask for Chris next time. P.S.: I had to reschedule because first appointment never showed or called. Customer Service offered this Saturday appointment and was surprised. I was told Saturdays were not available. Chris Turner says he works most Saturdays. I will ask for Saturday appointments."

"He worked until 8:00 that night so we could have heat. He thought it was 2 different things but kept working until he found the 3rd thing that was actually wrong."

"Very nice, professional"

"System was working perfectly until Routine maintenance visit turned into 3 additional visits (inc one scheduled for 11/27) with problems that are still not fixed!"

"Technician seemed knowledgable, courteous, and service was prompt."

"Timely response to call, professional technician did excellent job of diagnosing the problem and clearing of the drain line. That said the unit was serviced six weeks prior to this call and this is the second time this unit's drain has been clogged indicating a reoccurring service issue."

"The technicians were very courteous and knowledgeable and efficient."

"Knowledgeable Personable"

"Both the Tech and sales took the time to explain to me exactly what we needed and why"

"The crew was very efficient; our new heat pump/ac was installed and working the same day that the problem was detected. The men were courteous and explained each step. They returned the next day to install the new dampers and cleaned up all debris."

"Good service"

"Doug was very professional"

"On time. Professional"

"Setting up the appointment was very easy and they keep you informed along the way. Todd arrived on time and was very polite and friendly. Wore his mask, where now is very important. Also I appreciate that they wear shoe coverings also. He wanted to make sure if I had any questions or concerns he would answer them."

"Great job"

"Very courteous & friendly."

"Terence did a good job. Very efficient and communicated well."

"Problem still is there and was not fixed"

"The technician, Taven, who performed the heat pump inspection on 10/09/20, indicated to me that the dual capacitor 40/10 on the condensing unit is getting weak and recommended a new one be installed. I agreed to his recommendation. Taven said I would get a phone call from your office to schedule the work. As of today (10/15/20) I have not received the call. Please call me at (803) 772-9903 as soon as possible. Mike Rivers"

"I have 6 month check up and the AC work fine after the inspection the technician told me low in gas, i agree and willing to cime next day to fix it. at the same night of inspection date the ac totaly stop working. next dy when the technician show up said the gas ok but the motore need to be change so I agree too. Thats was on friday and because they dont have it they move me to monday and when i call the office they sechdual me to tusday. which me and my family suffering with extra days. so I am planing to dicontinue service with your company"

"Pleasant technician who went about his work with little trouble to the household"

"This comment has nothing to do with the person, but in general I detest getting the phone calls from you to ask me to schedule maintenance, even when I just did it. I cannot be interrupted at work, and if you keep calling me, I will change HVAC companies."

"Technician was professional, on time, and did the work efficiently and well."

"Richard is always so professional and lets us know exactly what is done and what needs to be done in the future"

"the sales consultant was very polite and knowledgeable. All of the technicians who installed the furnace and the water tank were very polite and knowledgeable, also."

"I was required to adjust my schedule from one day to 2 days"

"Service person was friendly and easy to talk to. He answered my questions and was knowledgeable."

"Great service"

"well I cant give a very satisfied 10 because we had to call for a second visit to correct issues first representative did not do."

"technician very thorough and pleasant"

"Everything went great Richard Till is the best!"

"Very professional."

"Service Tech was prompt, courteous and worked continuously."

"Professionalism at its best."

"Tecnician was very professional and addressed all of my concerns."

"Answer any questions i had and was very polite"

"Chris was very knowledgeable and professional"

"Richard"

"Jerrod did a good job"

"The tech was very professional and answered all questions I asked."

"The two technicians were very conscientious and professional. Very qualified. Excellent service."

"Was on time and worked quickly"

"Courteous"

"Always thorough and efficient"

"Due to late arrival of part, Wade tried to made me comfortable."

"Great services provided."

"Very courteous & professional."

"Great service!! Answered all my questions."

"Knowledgable"

"Costumer service are great and the technician that tend to the last call was super knowledgeable, courteous and proficient. However the company prices for parts and services seem to be on the high end of the spectrum."

"Very friendly and knowledgeable."

"Seemed thorough"

"I never received any copy of paperwork as to what was serviced on my unit or how my unit looks! Also a simple call to let me know the service tech was on his way would had been awesome! I also felt all I received for my money was a tech that changed my filter that I had bought! The other techs that came before spent more time checking my unit to ensure it was working properly! I just feel like I did not receive the service I was accustomed from your company!!"

"Ordinary service"

"Still waiting on the job to be finished."

"Problem resolved."

"Chris arrived early in the estimated time span for my appt. This was unusually nice! He got quick to work and was professional, pleasant and efficient."

"Technician did not have the 4 filters for my unit. He didnt know the size he needed when he arrived. He said he will have to come back with these after they are ordered. This company has serviced my home for years. In the past the size of the filters and # were in your records. Why didnt this service technician know what was needed?"

"Professional and thirough"

"Technician - Very professional. Arrived on time. Polite and very respectful. Answered my questions so that I was able to understand. Customer Service - Very polite and helped me to get an early morning appointment."

"Professional"

"Everything was good"

"Very professional and nice"

"Sales was superior. Install was excellent. Everyone was professional. System is the best."

"Job done efficiently and explained findings and what he did."

"No problems with the visit"

"Very courteous and treated us with respect. Installers were also very patient and knowledgeable Did a great job cleaning up"

"The Service Tech's provided me with step by step details on all that was done to service both units."

"I forgot to remind the tech to vacuum out the hoses to prevent blockage of water that may result in water back up into my home that normally would spill into a pan or out a pipe into the yard. If he did that, I do not know since I forgot to ask him. I did not hear any vacuum. There is not a problem at this time, but I do like to have it done for every preventative maintenance. I will do my best to remember to tell the tech do this in the spring."

"He got the job done and was pleasent"

"The service technician was very good however we were promised to receive the two in home wall filters but no one has brought them to us as he did not have them on his truck."

"Technician was very professional and friendly. He was very aware of Covid precautions, and wore his mask the entire time. Very knowledgeable and gave us an explanation of his findings when visit was completed."

"Friendly, professional service as always"

"THEY DID A GOOD JOB"

"The tech did not have a filter for my unit on his truck. This has happened several times before."

"He was very good and clean the unit well. He was also on time??"

"Profession, reliable"

"Technician was very knowledgeable of the installed system. Very polite and professional."

"Fast and efficient. Nice personality."

"My air works; Please have someone email me if my Air Handler has a filter or not. I tried calling Lennox and no one ever answered."

"On time, knew what they were doing and completed the job quickly."

"Your Tech was very friendly and respectful and most notable seem to be very knowledgeable of my system"

"I have had a service contract for a while and my system has been running very well."

"I had a problem with my AC. I made an appointment online at night and by 8 am they were homebto fix it. Something went wrong the first time and they came right away ti finish fixing it. I am very happy."

"Rep was polite, knowledgeable, and personable. The last 2 techs were not."

"Excellent and quick response to my air conditioner problem. The technician, Daquan did a very good job in getting my AC back working."

"I currently have approx 2 feet of exposed ductwork following his zone damper replacement, it doesn't look like he tape it back up."

"The service technicians are always very good but unfortunately after he left on Wednesday the AC quit working properly and required another visit on Thursday morning. Everything is now good."

"Very professional"

"Very fast response and repaired unit quickly"

"They got the job done and the system is working."

"Clean , polite ,prompt"

"Technician was courteous and competent"

"Technician was very knowledgeable and very professional. Enjoy having him to service my unit in a timely fashion."

"Knowledgeable and friendly"

"Terrance, the technician was professional, friendly, explained everything as he looked at the unit in the dark with us holding flashlights. He needs a huge raise!"

"Richard is a real pro."

"Although it was after 8 pm Terrance arrived with a very positive and pleasant attitude. I was sorry that he had to come so late but his pleasant attitude was wonderful to see. He didnt rush through his work and quickly solved the problem."

"No response after initial call- technicians arrived at a different time than scheduled with no notice - technicians misdiagnosed problem and left without actually repairing unit- called again and was given no info about when they would return- called again after a few hours and was given a time slot. Technicians did not arrive within that time slot (2-4). Called technician at 4:30 and was told they would arrive at 5:30. They finally arrived at 5:45 and were unable to repair the unit because they said a part was needed"