Midland Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 293,782 Reviews
pat C.
kenmore, new york
micky S.
schenectady, new york
"Polite and informed as he worked"
ken D.
charleston, west virginia
"Because I was very satisfied"
jennie L.
raleigh, north carolina
"This was the second visit to correct the first visit and the tech was more attentive and explained things going on with my unit and offered suggestions."
mr white W.
hilton head island, south carolina
"Great staff and very professional."
james L.
atlanta, georgia
gregg B.
georgetown, texas
"I was charged $247 for disinformation. I am now convinced Strand Brothers exists to bait and switch all customers to a new system. I called another repair only hvac co, and they had me up and running in 30min. Small leak in condenser that with simple coupler had everything up and running. I will never be calling on strand Bros again. You can keep my other $447 service/maintenance because I will not be calling BACK EVER. And will definitely be telling others of my terrible experiences with your company. DON'T LEAD WITH TRYING TO UPSELL A NEW SYSTEM AND ACTUALLY TRY TO WORK WITH CUSTOMER TO FIX EXISTING SYSTEM."
henry W.
madison, mississippi
"A good job checking and correcting my unit."
nina P.
decatur, georgia
dave O.
charlotte, north carolina
"Mike was friendly, efficient and used all information available to troubleshoot the issue"
nancy V.
charleston, south carolina
bill U.
marsing, idaho
"He was quick, efficient, and knowledgeable."
robert D.
springfield, ohio
jackie D.
granger, indiana
valerie B.
niskayuna, new york
"On time, polite and seemed to know what he was doing- hope so:)"
frances M.
atlanta, georgia
"Mike has serviced my equipment for several years. He is on time or early with a call, efficient, answers questions of problem, goes to work and finishes the job efficiently. Always pleased with his work."
denise R.
centennial, colorado
"Couldn't be more pleased -- a long-standing problem finally got solved, after years of struggle."
mary robinson R.
ballston spa, new york
"John was friendly and professional. He has serviced our furnace in the past. He took the time to explain what he did."
jerry L.
ft wayne, indiana
lowell L.
sandy, utah
"Overall, the service was very good. I never give a perfect rating as there is always room for some type of improvement, yet the service I received was very good."
nancy S.
kitchener, ontario
"Zack was thorough, diligent, knowledgeable and personable."
larry A.
princeton, louisiana
jocelyn D.
calgary, alberta
"On time, clean, respectable"
peter W.
clayton, north carolina
mona W.
draper, utah
"Justin was very courteous and explained what he was doing. He wore a mask and put on shoe covers to protect my carpet."
joyce A.
millcreek, utah
"Matt is efficient and explained clearly what he did and some good tips on furnace maintenance."
tiffany A.
north port, florida
"Excellent timely service"
carol R.
colonie, new york
"he did his best end results were good"
tommie J.
mechanicsville, virginia
"Because I never rate anyone higher than an 8.6"
catharine M.
jackson, mississippi
"All 5 of these men were polite, knowledgeable, delight to have in my home. You should be VERY proud to have such wonderful employees.!!!!!!!!!"
russell W.
latham, new york
gord W.
london, ontario
"Service was quick, efficient and Matthew explained exactly what he was doing."
kim K.
edmonton, alberta
edward A.
bethesda, maryland
"Your technician was [prompt, informative and answered our questions objectively without hesitation."
keith W.
hendersonville, tennessee
"Did a great job."
david W.
indianapolis, indiana
"Very friendly and informative."
monica S.
ft wayne, indiana
"Nick is very professional and friendly. He works efficiently and values my time. Showed up within the time frame promised with a phone call preceding to let me know he was on his way."
steve B.
calgary, alberta
"Personable, polite and timely"
pat V.
ft wayne, indiana
elizabeth B.
laplata, maryland
"Caleb was very friendly and excellent job and thoroughly explained everything to me."
lia P.
salt lake city, utah
mrs howard H.
nashville, tennessee
"the job took alittle extra longer but it was needed to find out i had a short in the wires. Not a rush job ,but very thorough,"
bonnie D.
ft wayne, indiana
"I needed a new water heater and it was installed the next day. Fantastic job Ryan. The ac tech did a very good job too, but I don't remember his name."
stephen C.
albany, new york
sandra D.
dover, new hampshire
becky T.
st johns, florida
"Terry was very thorough and did an awesome job!"
elizabeth M.
richardson, texas
"On time, did work, all good"
chad R.
ft wayne, indiana
"Matt was letting me know how my system was working and then what I needed 5o do to make it work better."
russell J.
salt lake city, utah
"Prompt, very professional job"
john K.
richmond, virginia
"Easy to make an appointment. Arrived on time. Worked efficiently."
wayne R.
huntington, west virginia
"Technician was knowledgeable about our system; professionally courteous and considerate of our time."
james M.
latham, new york
"Ethan and Ernie were great! Very professional and knowledgeable."
mike E.
jeffersonville, indiana
"Slight delay in completing service run as agreed."
ms dyer D.
nashville, tennessee
robert S.
burlington, kentucky
eric K.
ballston lake, new york
dean C.
san antonio, texas
eugene P.
dallas, texas
laren L.
auburn, indiana
judy W.
ft wayne, indiana
garry N.
latham, new york
"No one asked me the type of unit and only when the tech. was at my home for 1/2 hour that I was told that as this was a hot water heater from lowes and that there was nothing that could be done."
cindy K.
grand island, nebraska
"Still had to turn upstairs unit off, due to 73 degree coolness upstairs. Turned back on in 15 minutes. The next day is cool, but it also cooler outside."
howard J.
edison, new jersey
ms yanity Y.
columbia, south carolina
"Very courteous and treated us with respect. Installers were also very patient and knowledgeable Did a great job cleaning up"
stephen D.
hillsborough, new jersey
donna P.
indianapolis, indiana
"The serviceman got the thermostat working and did a thorough job inspecting the furnace."
sharon G.
winnipeg, manitoba
walter M.
aurora, colorado
larry H.
dallas, texas
tom A.
clifton park, new york
"Received excellent maintenance of our heater and technician was professional and reassuring, thanks !"
loretta A.
hermitage, tennessee
"Jeff does a very thorough service and takes the time to explain and answer any questions you have."
liane G.
beavercreek, ohio
"Your service man was very pleasant and efficient."
josie M.
calgary, alberta
"Called A1 based on Lennox premium partner status - Tech that arrived knew nothing about the furnace, told me it was going to be very expensive to repair main logic board and fuel assemble and not worth it - also told me the flame assembly was warped - charged me 248 and left with the unit no different than when he arrived - subsequently called another company - they clarified the unit was not warped but it was an inherent issue with the model of furnace. Removed the fuel assembly removed carbon and build up from the fuel delivery horns and got the unit working in less than 20 minutes."
tim M.
middleburg, florida
"Always polite and professional"
mary M.
springfield, ohio
"Both workers were prompt and courteous. Very efficient and kept things neat and tidy!"
jamie P.
urbana, ohio
"Rick is considerate and professional. He knows my house well and understands its various systems like plumbing. He always answers my questions clearly and give me fair honest answers. I trust Rick and what he tells us."
ms cantor C.
goodlettsville, tennessee
francis U.
dayton, ohio
"Always excellent service Josh is very knowledgeable and very friendly"
loreena T.
winnipeg, manitoba
"efficient and well done installation"
mr jones J.
richmond, virginia
"Great tech and was early"
david C.
wakefield, new hampshire
"Technician took time to explain what he found and needed to be done. Was prompt and neat"
mary W.
roswell, georgia
tim s.
rotterdam, new york
"On time. Clear explanations."
lorraine K.
dover, new hampshire
"Friendly, prompt and wore his mask!"
lee H.
n charleston, south carolina
"Both men did a well-detailed job and gave me a report of all he checked. James also addressed every concern I had about my deteriorating HVAC system."
diane L.
flemington, new jersey
"Both John and Joe were very thorough and professional. They did not try to pressure me into anything I dont need immediately."
karin B.
clifton park, new york
"Kyle and the other tech did fast work and gave honest advice."
alvin J.
dayton, ohio
"Josh was very informative, courteous and helpful in explaining all the options that were available to us about our furnace."
william M.
jackson, mississippi
"Keith was professional and courteous."
jane B.
london, ontario
"The technician called ahead, was early, was thorough, explained his findings clearly and was polite"
mrs balzano B.
boynton beach, florida
christophe L.
syracuse, new york
william K.
indianapolis, indiana
"Very pleasant and knowledgeable. Professional."
james M.
latham, new york
"Very thorough, and cleaned up when done."
ken R.
champaign, illinois
"Matt was on-time, professional, very friendly and easy to work with, gave good recommendations, and answered the few questions I had."
emily G.
kingston, ontario
"Always thorough"
william sr S.
fayetteville, new york
"They were thorough and told us what they were doing"
richard G.
san antonio, texas
"Tha technician did a good job but I was feeling pressured from a sales lady that came with him....and then to get talked into a program for 5 dollars a month ( supposed to come with maintenance on AC which was not done ? nitially when the 25 dollar capacitor was replaced which was what I told the tech I thought was wrong with it. Anyways was charged 10 times the amount of capacitor which I understand because labor is not free but would hv appreciated they unit to get cleaned and then the 5dollar monthly fee I later find out does not even cover a maintenance like I was told. ( misinformation) then told I can cancel but would then be charged extra 100 bucks. I gave 4 stars cuz tech did job good not great cuz did not clean unit that took it down a star. The other 5 stars I took off for the misinformation and for being pressured into getting it and to almost done buying a new unit for a monthly fee which would hv cost me over ten grand. I paid 1900 for the AC unit inside and outside both and I paid the tech 1,000 labor to put it on. Over ten grand seems outrageous so to keeps her from trying to sale me I signed up for the 5 dollar deal since I also thought I would get a maintenance check on AC in da future... 0 stars for all this since was all a lie!"
dave Z.
ft wayne, indiana
"The guys are always so thoughtful and respectful of our family and home"
rick H.
troy, ohio
paul W.
vandalia, ohio
"On time and got to work immediately!"
sarah K.
schenectady, new york
"Mathew and Brian and personable and knowledgeable."
norman L.
jacksonville, florida
"Thomas and Walt arrived at the specified time, went straight to work and completed the job is short order. They know exactly what needed to be done and did it."
molly S.
mason, ohio
"From calling in to get someone to our house to having the technician come in to the end of the visit was easy. This is our first time using your company and they treated us like we were already super valued and long time customers."
robert P.
hillsborough, new jersey
"The technician was extremely thorough"
carol C.
chapel hill, north carolina
"The service was quick and efficient."
jack D.
raleigh, north carolina
"Punctuality and safety practices"
diane W.
london, ontario
"Always helpful,friendly, informative"
charles graff G.
middleburg, florida
"On time,knowledgeable, communicated well, well supplied truck"
tom & marilyn T.
greenfield center,, new york
"Ernie is vey easy to deal with. Pleasant and respectful. Knowledgeable and very hard working. He was open to answering any and all questions or concerns. We appreciate his service."
paulcrowe P.
belleville, ontario
"Easy to understand and explained the process."
stephen I.
oakville, ontario
"The problem was resolved in an efficient manner, was fixed quickly and everything was explained in detail."
arnold H.
scott depot, west virginia
"Come in do the job. Ask if any questions and politely leave. Great service"
linda T.
wellington, ontario
"Very professional and knowledgeable service. Took his time. Attention to detail"
kathryn S.
royal palm beach, florida
"Arrived early, very thorough, and took the time to explain things."
paul T.
benicia, california
"Very professional and courteous"
godthea?? J.
moore, oklahoma
magdalene F.
derwood, maryland
"Chris did an outstanding job, as always. He went above and beyond in replacing batteries in the thermostat which had died."
jerry E.
columbia, south carolina
"The Service Tech's provided me with step by step details on all that was done to service both units."
bob B.
waterloo, ontario
david C.
tulsa, oklahoma
lang C.
north salt lake, utah
russell H.
port st lucie, florida
mr ross R.
hillsborough, north carolina
"Alex was very efficient, explained the process, reviewed our service and suggested improvements."
mr coulbourn jr J.
richmond, virginia
john R.
tulsa, oklahoma
"On time, friendly but professional"
mr whitwell W.
mt pleasant, south carolina
barbara K.
albany, new york
"polite informative"
betty L.
guelph, ontario
"Russ is very helpful, does a good job and is friendly."
nita B.
arlington, texas
"Both techs, Moe and Sergio, were extremely knowledgeable in what was necessary to accomplish the repair work, but just as important, they were kind, professional and personable. BOTH ARE A TRUE ASSET TO CALVERLEY"
rosemary H.
welland, ontario
"Mike is pleasant and informative and efficient. He has always provided good service and I have never had equipment fail."
jerry M.
eagle rock, virginia
"The service technician was very courteous and knowledgeable of his work. He performed his duties in a timely manner."
mr. golden G.
burlington, new jersey
"Technician was prompt, courteous and answered all questions."
ricardo D.
clifton park, new york
brian B.
new braunfels, texas
andrew K.
indianapolis, indiana
lenora K.
basking ridge, new jersey
"Travis is a knowledgeable and competent technician and I feel confident about him servicing my heating and humidifier equipment."
deb L.
calgary, alberta
mr bunce B.
brentwood, tennessee
"I called and tech showed up within 2hrs which was very good, i asked twice and advised call out charge was $99. no issue. I explained to the tech the issue on arrival - outside condenser fan not turning. Issue was detected as open circuit wire between inside unit and outside condenser. I advised Gareth there was unused wires in that line - he unscrewed the wire nuts at the splice in the house and attached the two other wires - one minute taken to do this. once this was done the condenser worked. this was after 50mins from arrival. I asked what charge is any this was above the call out charge he advise $509. for 50mins.. he had entered numerous codes in Donelson system were incorrect - repaired control wires etc all costing hundreds of dollars - but not time or repair of the wire done.. at finding the open circuit Gareth was ready to end the visit however i suggested to switch the wires and got the issue fixed not the Donelson tech.. if i had know you were going to charge me $400 for unscrewing a wire nut i would have done it and paid the call out charge and hourly labor rate - I understand $120 approx.. as a home owner lack of transparency up front was disturbing on what would be charged and what as a customer came across as predatory opportunistic billing practices. $509 for 50mins visit to find a problem is absolutely unacceptable. we have spent over !5,000 with Donelson Air the past two years on new units and were planning to replace two more with you, after this we have serious reservations, Donelson you need to repair your reputation and Trust from this customer."
joseph K.
fairborn, ohio
"Jason is a very good, talented, friendly technician. He was very helpful."
john D.
lavergne, tennessee
"waiting on the paperwork"
mr burkhart B.
west palm beach, florida
"Quick and efficient"
rob G.
wellesley, ontario
ruth L.
roanoke, virginia
"efficient, pleasant"
dwight D.
dallas, texas
"Left cover panel on heater unit off, left cover off Honeywell zone control box and left some job debris in attic."
bob W.
mt pleasant, south carolina
"Amazing job always spends the amount of time needed goes over everything with my wife as I am usually working kind courteous and very thorough great job keep up the great work"
nancy J.
bluffton, south carolina
"Service was good, but, even though I had set up an appointment on first date, no one came or called on that date. I had to call and set up a second appointment. This second appointment was fine."
stan P.
smyrna, georgia
carl C.
burlington, ontario
andrew P.
golden, colorado
"Chris seemed too important, somewhat put out to be here. He did not wear a mask or shoe coverings, or ask if I had a preference. He was here last Friday and never sent me an estimate. I've written him and Service Experts off."
michelle and jimmy P.
amherstburg, ontario
"The lady that does scheduling is always excellent and very clear with instructions and listening to customer. Dan was very courteous and explained options."
mr fortin F.
somerset, new jersey
frank W.
london, ontario
"Michael was very thorough in his inspection of my furnace and air conditioning unit. He communicated results very well. He did an awesome job of cleaning the a/c unit."
lorraine A.
trenton, ontario
"He was very polite and did a great job."
paul L.
dayton, ohio
"Kenny called to let me know he would be arriving within 15 minutes as scheduled and presented himself professionally. He was utilizing all safety protocols and worked efficiently to check out my furnace, while also making some recommendations for future service"
linda H.
raleigh, north carolina
"Russel is the best. He is always so professional and helpful. He takes the time to listen to you and to give the service your plumbing requires."
allen P.
alpharetta, georgia
"Zee was professional, detailed, and kept me informed."
shirley B.
antioch, tennessee
"Because he was here on time got right to it and told me about the service he preformed?"
edward C.
wellington, ontario
"Jessie is very knowledgeable & precise. Answers questions as needed & we feel confident in his ability & that the service was done right."
tim H.
rockville, maryland
"Tech was very informed, courteous, and explained everything."
denis T.
winnipeg, manitoba
"cheerful. efficient service"
jeff M.
loudonville, new york
john M.
london, ontario
melvin G.
berlin, new jersey
"Steve is thorough."
kenneth F.
cary, north carolina
mr vann V.
potomac, maryland
"Same day service for pipe leak and water heater replacement"
howard K.
blue springs, missouri
van and ann W.
oklahoma city, oklahoma
"Very courteous and professional"
julie B.
rockledge, florida
brad L.
orange park, florida
teresa E.
raleigh, north carolina
"System was checked out and was found to be in good working condition"
nolan C.
indianapolis, indiana
"Winston is great. Knows his job and is straightforward about problems and solutions."
frank T.
san antonio, texas
"Edgar found the problem within five minutes after looking at the unit inside and outside and replaced it a new captor from the truck."
west library L.
austin, texas
dimitris A.
potomac, maryland
kevin M.
clifton park, new york
lee Z.
orlando, florida
"professional, courteous, efficient"
linda M.
leawood, kansas
timothy O.
gansevoort, new york
"Steven was worked quickly and efficiently"
judy G.
burlington, ontario
mike S.
overland park, kansas
"He was very courteous, knowledgeable, and competent."
rosa hernandez H.
titusville, florida
"Drew is an amazing tecnician"
julia E.
cincinnati, ohio
raoul M.
troy, new york
"Friendly, efficient service"
todd G.
edgewood, kentucky
"NOTE: contrary to the promise of a call before the technician arrived, no call was received."
sue V.
raleigh, north carolina
"Chris is VERY well versed in what he does.."
mr l munt jr J.
raleigh, north carolina
"He was very thorough."
elva D.
downingtown, pennsylvania
richard H.
ballston spa, new york
"Technically proficient."
peter S.
san marcos, texas
"Very thorough and efficient."
james G.
san antonio, texas
mr sgambati S.
willow springs, north carolina
"He was keeping us informed as he was checking each unit."
john H.
loudon, tennessee
sue D.
olathe, kansas
"Service was fine, however I feel the cost was high for a "low end" toilet."
nathaniel Z.
anderson, indiana
"Very honest"
mr haverty H.
waleska, georgia
richard A.
amsterdam, new york
"Good personality, identified the problem, fixed problem, reviewed in detail at the end"
mr willie J.
antioch, tennessee
"They came out and did was needed."
denis C.
garner, north carolina
"Technician performed way beyond my expectations."
saly C.
springfield, virginia
olga N.
salt lake city, utah
robert K.
hurricane, west virginia
"Received prompt, professional service. The Technicians were very professional and clean."
lyn P.
atlanta, georgia
"Prepared clean knowledgeable"
lovell S.
columbia, south carolina
kal A.
syracuse, new york
"Garrett was great. I thought I was going to get a 'pre-arrival' call and I got the call when he was already in the driveway. Maybe the practice has changed."
robin G.
berwick, maine
"He was here very quickly and fixed the problem"
rachel W.
columbus, ohio
"Earl did a great job with the tuneup and was very friendly. The only thing that really bothered me is that he said I would receive an email with the results of the check (he even confirmed my email address with me), but I never received that email."
linda V.
london, ontario
"He was very professional and checked cleaned both air conditioner and furnace."
vickie K.
ft wayne, indiana
"On-time, friendly, educational, considerate."
dave D.
walnut creek, california
"Excellent serviced. The technicians name was Jason not Josh."
jimmy C.
fort myers, florida
"Service was very good."
ms lilly L.
old hickory, tennessee
"I'm sorry, I don't remember the name of the tech who checked out my A/C but he was very thoughtful, professional and thorough. He wore his mask the entire time and did his job efficiently."
charlotte W.
st. joseph, michigan
jim H.
windsor, ontario
ms jeffreys J.
raleigh, north carolina
"John is very thorough and helpful to us in the decision making process regarding repair vs replace"
karin J.
calgary, alberta
"I waited all day never got a call that they were not coming. Not happy. I have been a customer for 56 years. If you dont get someone out here tomorrow morning you have lost a customer. There is a lot of other companies out there that would love my business."
nancy D.
roswell, georgia
"Tulasi was thorough, professional and very helpful."
keith N.
wellington, ontario
"Warranty experience excellent. Repair and replacement by Mark whose knowledge work was outstanding. Very detailed and friendly."
zita E.
edmonton, alberta
"If the machines "work" well all winter, then I'll change it to a 10!"
bradley K.
pinehurst, north carolina
"The initial response was fine. It appears that the origin of the problem resulted from a skipped industry standard step in the six month maintenance call. I contacted the Savannah office. I received a denial of responsibility from the GM who refuses to discuss the $3000 bill I am looking at due to a clogged condensation drain not blown out during the call. I have two rent houses covered by Coastal. I followed up a maintenance appointment a few days after Coastal came by at 3 Southernwood Place. They said they replaced all of the air filters. Two of the three were replaced. I brought this to the attention of Coastal. They didn't seem to think that was too important. I replaced the filter. I was asured this would be shared with management. no response. This should have been my first red flag."
edwin W.
grand island, nebraska
"Jordan is very thorough. He took his time and didn't miss anything."
john P.
harleyville, south carolina
"We liked that 3 window units were installed by service techs to keep us comfortable during the work. The crew worked well together. Very cooperative and efficient. Completed all in just 2 days."
dorothy D.
ft wayne, indiana
"Very pleasant. Provided a new filter since he did the last service."
mark A.
beavercreek, ohio
jeri B.
bountiful, utah
"The technician did his job, but it was all the other conversation that he shared with me that was disturbing. This included comments about the last technicians work, who by the way told me that the technician before him was fired and that is why they missed problems with my top of the line AC? The current technician also shared personal marital information that was not wanted."
daniel S.
edmonton, alberta
penny green G.
austin, texas
"Frank diagnosed the problem and explained it to me. We then talked about options for addressing it and decided what we were going to to. I didn't feel pressured into making a decision. He was sensitive to my needs and time frame."
donald R.
wheat ridge, colorado
ray M.
lake worth, florida
kristine O.
edmonton, alberta
"Everything was good."
doug L.
lehi, utah
"Workers very polite and helpfuf."
madhu S.
edmonton, alberta
"He forgot to cover the AC and I have not looked if damper was changed in or out"
ranae D.
columbus, ohio
g davis D.
canton, mississippi
"job well done"
sam C.
savannah, georgia
"The serviceman came in and immediately found what the problem was I had it repaired and a short while. He was very respectful and had a great attitude thank you so much"
dr irving meeker M.
hilton head, south carolina
"I am not there and only know what you have reported to me. Everything is now fine I am told."
alison* C.
hilton head island, south carolina
"Quick and efficient"
dominic I.
okeana, ohio
"very considered, and understanding"
mike R.
windsor, ontario
"Nobody is perfect."
sandra Z.
corryton, tennessee
ray D.
birmingham, alabama
mrs ulrich U.
jupiter, florida
"Contracts do not match building permits. 1 unit froze up a week after intallation. Not properly installed. Will not pass inspection. Service Experts ADVANTAGE PROGRAM AGREEMENT IS WRONG. PLEASE ADVISE BILLED FOR TWO 3 TON UNITS AND 1 2 TON UNIT PERMIT IS FOR ONE 3 TON AND TWO 2 TON UNITS."
jay H.
boynton beach, florida
"A technician was very thorough and informative and skilled. Explain the whole process in identifying the problem and resolving the issues."
linda C.
niwot, colorado
bill R.
walnut creek, california
wilhelm W.
wheeling, illinois
"TEch was on time, even got a call that he could com early"
ellen A.
indianapolis, indiana
"Winston and Bryce were professional and courteous. They both wore masks and were respectful of my home."
jim C.
st joseph, michigan
deborah D.
pepper pike, ohio
"Technician #1 entered my house without a mask. I brought him one. He wasn't able to fix my hot water heater. He said there were a few other guys who were better at tanks then him. I had to prompt him to make appt for that technician. Technician #2 - Didn't know why he'd been sent. Said I needed new tank. I had to ask to see options and pricing. He didn't have brochure to give me listing different products so he showed me a manual from the truck. I said I needed some time to research the tank and to call after his next appointment to schedule to come back. I never heard from anyone. I had another HVAC company install a tank the next day. Poor service lost the business"
todd H.
waterloo, ontario
constance M.
charleston, south carolina
"Excellent service friendly knowledgeable tech"
mr jamison J.
wake forest, north carolina
"$200+ for a leak test??? What about simple diagnostics for Schrader valve or other valve leaks. Feeling like perhaps time to find a different HVAC company."
edwin N.
altamonte springs, florida
"Cameron presents himself like a professional, plus he wore his mask being being thoughtful of others."
dennis D.
buffalo, new york
rick J.
calgary, alberta
"The softener is questionableas initially the head was at startup leaking,then the cartridge was damaged causing the water to be blue. The water is not as conditioned as expected. The service was very good."
jay W.
atlanta, georgia
debby S.
longmont, colorado
"I was happy with the technician who came in the evening. The first technician for the scheduled appointment should have been the one to check all of my zones rather than me going upstairs and checking just two. This may have prevented the second visit in the evening. I am happy to help but have learned my lesson now. Please tell your technicians to check to see if all zones and devices are working rather than relying on the owner to do the running up and down the stairs turning the boilers zones on. Hope that makes sense. Call me with any questions you have about the two service people who came out. Thank you."
t c graham G.
calgary, alberta
"excellent person."
bob T.
bath, ontario
"Efficiency and thorough"
charles F.
huber heights, ohio
"Outstanding follow up"
david P.
latham, new york
sharon R.
london, ontario
"Brandon carefully and clearly explained what he was doing. He made sure I understood how to access information on my thermostat."
stan F.
bessemer, alabama
"On time,courteous, helpful.ou"
rajendra A.
clayton, ohio
"Tech person wasnt able to help all"
timothy M.
dallas, texas
"The team was great. When an issue arose, they called an expert. We actually had a technician in the area who saw the trucks, and stopped by to see if he could help. My idea of great service."
ed L.
roanoke, virginia
"Tech was on time. Completed service with minimum disruption."
ed L.
roanoke, virginia
"Tech was on time, neat, quiet, competent. Got the job done."
angela J.
ogden, utah
"The 3 techs were professional, clean, respectful of my requests pertaining to my dogs as well as the fact that I was working from home the entire 8 hour install. Their communication was clear and they answered all questions I had. The only reason I did not give a 10 out of 10 is due to the fact that there were some small pieces of metal and grabber screws they left in the work area on the floor (which I am sure was a simple mistake). Letting three total male strangers into my home while I am home alone (yes I am a female) is not usually a comfortable experience for me, but these gentlemen were a pleasure to work with. On a side note, when spending $10k on a total system package with install, it would be nice to know what your break down it. A line item list would be very helpful. I had to go out to the internet to see what the pricing ranges were for the furnace, central air unit, and filter box ran so I knew why the pricing was what it was. I estimated what the agerage hourly rate was for the techs then had to decide if all of the other parts that were replaced and added were worth almost $3k, without having much education on what all is going into it. Making a financial decision like that is not usually how I or most people I know like to do things. I decided to go with it anyway because of your company's reputation and the cost others I know have paid for like installs & products."
ms smith S.
antioch, tennessee
mrs billings B.
lexington, south carolina
"I forgot to remind the tech to vacuum out the hoses to prevent blockage of water that may result in water back up into my home that normally would spill into a pan or out a pipe into the yard. If he did that, I do not know since I forgot to ask him. I did not hear any vacuum. There is not a problem at this time, but I do like to have it done for every preventative maintenance. I will do my best to remember to tell the tech do this in the spring."
keith K.
mobile, alabama
"I had an air conditioner issue. It took more than 1 trip due to parts not being available."
diane L.
rensselaer, new york
"I called for service, and it took almost 24 hours for someone to arrive. The price for the service was very high for the cost of the part and the time it took for the repair."
risa L.
east greenbush, new york
"They were on time and did a great job"
tommy M.
wimberly, texas
"We are convinced that this company is a fraud. We were satisfied with Carlos, except that we told him on Tuesday 9/1/2020 that we wanted him to look us in the eye and explain an ITEMIZED listing of all expenses that we were charged for. He emailed us the list after he sat at our dining table with his calculator for at least 30 minutes. We did not receive the email until after he left and when we opened it there was ONLY the final figure there. We have now waited 2 weeks and still have no itemized bill to submit to our insurance company. Waited all day today, Tuesday 9.15 for Tina (Customer Service delegated by Wade Harrell to respond to our request. She was to call me no later that today but did not."
bill E.
heritage pointe, alberta
"Tech arrived at designated time, was efficient and answered my questions"
virginia M.
fairway, kansas
"He did a great job"
robert K.
lee, new hampshire
paul M.
schenectady, new york
sandra M.
doraville, georgia
barbara V.
niskayuna, new york
"Elijah very patiently worked through re-enabling my boiler and re-activating the hot water function. He was pleasant to work with and took the time he needed to be comfortable everything was again working. Kudos to him!"
ron/denise M.
clifton park, new york
timothy C.
schenectady, new york
"complete and thorough, explained details"
patricia H.
dallas, georgia
"They were on time, friendly but went about their task. I needed a part and they replaced it quickly same day."
john M.
campton hills, illinois
sherry S.
portsmouth, new hampshire
phyllis S.
winnipeg, manitoba
"No problems here, job done and on time."
mr norris N.
boynton beach, florida
andre B.
new carlisle, ohio
regan M.
oklahoma city, oklahoma
"He did a great job but didnt wear a mask. To be fair, I forgot, too. Very personable and answered all of my questions."
don K.
antioch, california
"Prompt & efficient"
kent O.
calgary, alberta
"prompt business like knowledgable able to answer all my questions"
thomas P.
indianapolis, indiana
"Gary was on time for his appointment on September 15. He took time to explain what he was doing and how it would be done."
marlene P.
st thomas, ontario
"Brandon was very nice and explained what he did on the service maintenance."
beth A.
vinton, virginia
"Very polite and explained what services he preformed"
jennifer G.
flemington, new jersey
"We called on Tuesday evening and the technician called back immediately and was there around 9:30 the next morning."
jeffrey D.
summerville, south carolina
"All Pardee personnel that I have had contact with have been outstanding. The only issue I had with this service was the time it took to get the repair parts."
stephen L.
wellington, ontario
"Attention too small details (vacuuming the filter tracks before replacing filter), knowledgeable"
ms collier C.
west columbia, south carolina
"He got the job done and was pleasent"
mary N.
schenectady, new york
"The technician was very professional and informative when asked questions."
bruce T.
edmonton, alberta
karen P.
westminster, colorado
ginger T.
richmond, virginia
"Vey prompt and helpful"
billy H.
shreveport, louisiana
"Did not diagnose or fix the issue. Seemed to be just trying to steer me towards a total replacement. His suggested reasons for issue were completely wrong since I figured it out myself after he left. Of course the delay in getting the actual issue fixed cause additional damage to my ceiling. Confidence in Service Experts is low now"
henry B.
shreveport, louisiana
"Did good job cleaning up the outside unit"
rosemary R.
bethesda, maryland
"Quick, efficient. Arrived right on time. Kept social distance."
jean S.
charleston, south carolina
"Quick and efficient service from call time to job completion."
john L.
tamworth, ontario
"Brendan seemed very knowledgeable. He took time to explain what he thought needed to be done and how it would be accomplished. He explained why he chose the particular furnace that was required."
terry P.
kingston, ontario
"Joe arrived on time and carried out the maintenance quickly and with minimal interference"
ella J.
madison, mississippi
jean B.
london, ontario
"Excellent response time to initial request"
ms losada L.
cary, north carolina
"You came quickly, did the job well and did not make a mess. Also, the plumber was very personable which I appreciate"
john B.
south bend, indiana
"fixed wire on air conditioner"
daniel W.
fort wayne, indiana
david P.
clifton park, new york
delores riley R.
ft washington, maryland
"The service was great, but the receipt is unreadable, because it got wet."
jim W.
madeira, ohio
"The technician was very professional and courteous."
stacy A.
austin, texas
"Kevin went above and beyond to make sure that our HVAC system was going to work properly for us. He was courteous and answered all my questions. He even sprayed off the outside condenser which took extra time that was definitely needed."
diane R.
schenectady, new york
"I was dissatisfied with no one advising me of the delay- When I called the girl was not helpful at all and said I had to wait until 10am before they could see if tech was running late ( time was 8-10am )- after 10am I then got a call that told me that the tech was on a emergency call and unknown how long it would be. He ended up showing up about 1045am. The tech did things to my furnace that was never done in previous years- he took parts out that were never taken out and this made us very nervous. The tech was very nice but nothing was put on his feet so to protect our home from the virus that is circulating which also made me very nervous- maybe disposable shoe covers for each home ?"
melissa B.
kingston, ontario
"was efficient, polite, and knowledgable"
syd F.
london, ontario
"The technician was very professional and answered any and all of my questions and apologized for having the wrong parts"
ms tufts T.
old hickory, tennessee
"It was exciting to have the new system installed. I would like to have had pictures as progress was made, but I sat back and let then technicians do the install. I would like to have been talked to about how the payments were going to be scheduled."
dawn W.
charleston, west virginia
"Chuck is very knowledgeable fixes anything that he finds wrong and always explains what he is doing and why he is doing it. Onus ge is just a nice friendly guy"
ms russell-robin R.
raleigh, north carolina
sandra D.
cohoes, new york
"very knowledgeable and professional...great customer service given to me...pleasant personality"
robert N.
mirror lake, new hampshire
"Paul was very helpful and Is knowledgeable about the air conditioning system that we are interested in. Our main concern is the price. A previous quote from Strogens was in the $11,500 range, Why such a big increase?"
lynn F.
calgary, alberta
"George is always punctual, friendly and great at explaining things about the programs and willing to get information on the plans."
mrs shirley t irving I.
richmond, virginia
"Professional informative"
betty T.
roanoke, virginia
"On time , polite and it was the same guy I usually deal with."
joan H.
yellow springs, ohio
"The Stevenson rep. took care of the service cleaning and the furnace works well. I'm ready for winter."
susan L.
lake park, florida
"Robert brought appropriate tool to explore problem air conditioner leaking 5 times, not fixed. The problem was found within the first 5-150 minutes and fixed between the roof and inside within an appropriate time frame."
kathleen B.
kansas city, missouri
mr polk P.
richmond, virginia
"Jonathon was courteous, polite, and cooperative."
kim C.
calgary, alberta
"I asked many direct technical questions and appropriate answers"
georgia S.
edmonton, alberta
"Prompt and good communication"
janet B.
fort wayne, indiana
rachel E.
dover, new hampshire
mrs crutchfield C.
cary, north carolina
joseph S.
niskayuna, new york
adrianne S.
landover, maryland
krista D.
austin, texas
jay M.
indianapolis, indiana
"Fast efficient service. I called 8:05 am. Tech called at 1 pm was on the way. They arrived diagnosed the problem and most importantly the part was in stock. They went to get part, returned installed it and I was back to cooling by 3:30 pm."
nancy A.
raleigh, north carolina
"Chris explained everything he was doing, answered all our questions. Hope he continues to be our service man."
connie W.
caroga lake, new york
"Polite, efficient."
justin A.
dallas, texas
"It took three trips but the guy that finally showed up this last time seemed to understand what needed to be fixed. It was expensive, but I'd rather pay for it to get fixed than have it break down every few weeks."
doreen D.
schenectady, new york
"Prying on single women"
karen C.
fort wayne, indiana
"Chuck remembered an issue from his previous visit and took the time to address it. thank you."
terry D.
xenia, ohio
"Ordered filter which has not been recieved"
mr wilson W.
lillington, north carolina
"Very knowledgeable, went straight to it and got it done."
david C.
garden city, idaho
"Very professional and courteous."
margaret L.
schenectady, new york
"Excellent technician"
janice C.
winnipeg, manitoba
"Very pleasant and knowledgeable."
curtis B.
jackson, mississippi
mrs frederick F.
charleston, south carolina
"Always polite and professional. Been with Pardee over 30 years. My parents were also customers."
mr valente V.
palm beach gardens, florida
"Professional, thorough and informative service. Identified and solved problem as promised."
kurt O.
naperville, illinois
patricia S.
scotia, new york
"Rich was as polite as a person could be . He was also very helpful, knowledgeable and fast."
steve R.
lombard, illinois
"Technician was great"
barry A.
winnipeg, manitoba
"You emailed me with a $60 promo in early September. I went on line and booked an appointment. Never received confirmation. A few days later phoned to check and sure enough - no booking. Booked by phone. Day of the appointment the technicians came after the 2 hour window. I ended up losing half a day. I imagine they did a good enough job but I feel I was overcharged. They wouldnt honour the $60 offer. They did give me $30 off - they said. A friend had the same service done, by a different company, a day later and paid $30 less than I did with out a promotion. I was charged $59 for a $20 filter if bought on line. Thats a pretty big mark up. My friend paid $45 for the exact same filter with her HVAC people."
karen T.
boynton beach, florida
donely Z.
ft wayne, indiana
"Did the job efficiently , communicated with me thoroughly."
emily M.
san antonio, texas
"Ruben was fast and Figured out the problem right away"
mr ballard B.
gainesville, georgia
david M.
pearl, mississippi
"did the work quickly and my plumbing problem got solved"
sandie G.
bartlett, tennessee
edith K.
niskayuna, new york
"The technicians (one regular, one trainee plus supervisor) came more than 90 minutes after the scheduled window end time. I hope they did what they said they did. They also replaced the furnace filter, which I had purchased and planned to install at a later date, without checking first."
phil J.
oakville, ontario
"They were quick, polite and neat."
don W.
farmers branch, texas
"tecniicions were very professional very polite"
gary M.
london, ontario
ms patricia W.
raleigh, north carolina
sima C.
atlanta, georgia
"Mike was excellent. He made sure our equipment was clean and answered any questions we had. He didn't even complain that he had to crawl on his hands and knees to access the inside unit."
susan R.
london, ontario
"Tom was very efficient & polite. Diagnosed problem quickly. I made this appt online & service response was great"
denise D.
san antonio, texas
"Ruben was amazing on this and a previous visit!!! He went above and beyond to fix our problem and explain it to us. He is truly a remarkable technician and a benefit to your organization!!!"
sridhar K.
plano, texas
william K.
richmond, virginia
"Technician was good, but I wondered why I had to wait 4 dayus for the part since it is a part that fails frequently. IO would think Service Experts could keep them stocked."
anna F.
nashville, tennessee
"Well the technician serviced 4 units. 3 were fine afterwards. The one that services master bedroom - noticed it was humid in bedroom remainder of day and overnight. Went out to check unit following day and found that entire of side of A/C unit was left laying in the grass with the coils and ductwork exposed, allowing humid air to pour into house all night long. The side of the unit is quite large - it seems like a difficult thing to "forget" to replace, especially since screws were left lying neatly in a row on top of unit, and the piece that was not replaced was plainly visible in grass. While I was able to fix this myself, it was irritating to find that the job was not actually completed. Furthermore, in each of the last 3 "tune up" visits, something has been done incorrectly. Once, the tech forgot to turn the gas back on to the machine, so it would blow air but not heat. Once the tech re-installed the fan backwards so it would not blow air. In both cases I had to take ANOTHER day off work to have repaired jobs that were screwed up by your technicians. So....it would be nice if the tuneups were actually done correctly so that the units are left in working order."
ferris B.
doraville, georgia
wayne V.
scotia, new york
"They did their jobs well."
carrie B.
fort wayne, indiana
"Dan and Ben were quick, friendly and open. We have multiple rental properties and I've had a hard time finding a plumber that's reliable so they were a breath of fresh air."
william L.
atlanta, georgia
"Our technician was extremely polite and professionlal"
marisha G.
oklahoma city, oklahoma
"Well there were a total of 3 visits and each time, the technician never arrived within 30-40 minutes as the dispatcher had told me: in most cases, it was 90 minutes. Also the first visit entailed a sales rep who I was not expecting and did not want."
craig K.
ripley, west virginia
franklin S.
wheaton, illinois
sue P.
west palm beach, florida
"We found Nathan to be very professional and thorough in the service he provided today."
bruce S.
windsor, ontario
"Bruce was friendly, efficient, and professional."
ernest B.
dover, new hampshire
mr skorenky S.
kingston, ontario
james L.
fayetteville, new york
mrs dooley D.
edmond, oklahoma
john B.
edmond, oklahoma