Midland Air Service Experts Heating & Air Conditioning Reviews

"He was very professional and answered all my questions as well as offering tips to maintain my furnace and tankless water system."

"Eric was very nice and respectful. He did his job!"

"He knew his business and had a pleasant personally and answered all our questons."

"Andre was very thorough in explaining what needs to be done."

"Patrick was very punctual, as scheduled, very professional, and very personable. Trifecta!!"

"I'm always very satisfied with Pardee Service Experts. They always explain what they have done and why."

"Got lucky"

"He was very polite and helpful"

"The furnace is working more effectively"

"Very efficient"

"Brendan was very efficient and professional."

"Mike is great, very professional and does a great job of explaining everything"

"Everything seemed to go well, but as the service was routine maintenance on furnace and AC, it's difficult to assess the quality of the work. Everything is still running!!"

"James seemed to know his business and kept me informed and answered all my questions."

"As far as I know, he did a good job cleaning and adjusting the furnace. But then I don't know what he really did, just what he told me he did. Most of his interaction with me was to try to sell me on a new unit from "people he would get me in touch with". Did not appreciate that"

"The technician told me my compressor was out. My compressor was not out. I had a second company come out that removed your start kit and my unit is working perfectly. I was upsold to do over $2,000 worth of pre-summer preventive work. I no longer believe it was necessary work. I sick of CONSTANTLY being fed a sales routine. It wasnt this bed before you became Levy and Sons."

"Technician very knowledgeable - pleasant to deal with."

"Huy Trinh was very professional and explained all the details of my semi annual service agreement to my satisfaction."

"Polite"

"I had booked a service call for the furnace only but upon talking to the technician I decided to go back on the maintenance plan."

"He knew his job and was very professional but had a friendly personality"

"I am thrilled with our new unit and thermostat! We have been saving about $100 a month on our electric bill for 2years! Epperson stands by their products and we are extremely satisfied."

"He was efficient and thorough"

"He was very professional and explained exactly what he was doing. He was very knowledgeable and answered my questions."

"They did not put a new filter in my furnace."

"AFTER SERVICE/TECHNICIAN EXPLAINED EVERYTHING THAT WAS DONE PLUS CURRENT CONDITION"

"Took care of the problem very quickly."

"Courteous, friendly, and thorough service and explanations."

"Great customer service"

"Trent was prompt, he answered all my questions and went over the high points of my new furnace with me."

"He installed the new filter without being asked to.very nice person."

"He came within a day of my calling and fixed immediately."

"Will send letter with details."

"Knowledgable sales rep, but pricing too high compared to competition"

"Jeremy did a great job and he was courteous!"

"When I reviewed our receipt it said we had the Plus service plan but I thought we had the Ultimate plan. I called the number listed on your website as sales and service and was first hung up on, then on a 2nd try I was told that this was an emergency help line only. I asked when would be a good time to call back and was told Tuesday at 8am. Its Friday at 530pm right now so I have to wait 3.5 days. Totally unacceptable to have a simple question answered. Then when logging into this survey it took about 15 tries or more for the system to recognize my information, continuing to tell me my email address was incorrect. Extremely frustrating. I expect more from a company likes yours who normally provides top notch customer service."

"Very courteous"

"The new unit did not work. Wasted 10 hours sitting around sweating in my house and then had to endure an entire night without AC"

"Ruben did a great job finding what the problem was and fix it."

"Responded on the same day to AC outage. Thorough but quick."

"Very professional"

"Service man was very well trained and knowledgeable"

"I had a phone call from your office shortly before Morad arrived, which was within the time frame provided beforehand. He appeared to have done the work thoroughly and arranged the next appointment for me before he left."

"the technician was very thorough and did the job right. He was very courteous"

"Outstanding and personable tech, knew his business and my equipment very well. Happy to explain everything he was doing. Hang on to this guy! But all my Neal Harris techs have been outstanding. That's why I keep paying the BIG BUCKS for this service!"

"The Technician, Paul, was knowledgeable and thorough. Scheduling the appointment was done efficiently."

"Mark came the same day that I requested a quote for a new water heater, which was really appreciated. He was very helpful and pleasant. Mike Q. and Scott S. did an outstanding job the next day, replacing my 15 year old water heater."

"Polite and professional."

"You always show up on time, and I never have a problem with my heating and cooling units."

"They were very knowledgable, informative and safety conscious about carbon dioxide. They were very professional and nice."

"They were on time. explained all service done and results of inspection."

"Extremely knowledgeable of the product installed. After completing the job, answered all my concerns."

"Always great service and friendly techs."

"The technician was very courteous, kind, helpful. Answered all my questions."

"Efficient, professional service."

"John was excellent (as usual). This was his second time to my home and I was SO PLEASED you sent him out again!!!!!!"

"He braved my 3 dogs, he brought the light for the furnace and found a blower capacitor needing to be replaced, I like preventative maintenance!"

"Brendon was very courteous and helpful, providing valuable suggestions on maintaining my existing equipment and improving functionality."

"The technician seemed to be very efficient and knowledgeable about his task."

"Completed work quickly and related info in regards to my furnace"

"Very thorough, covered present condition of the system and made recommendations concerning actions we should consider in the near future."

"Adam is thorough and very professional. He always provides excellent service!"

"Very curtious and knowledgeable"

"Tech new his stuff and did well."

"They were both very professional, friendly, answered all my questions and gave me information I needed to know and did what I requested them to do,"

"on time did the work fast advised me as I expected."

"Josh explained everything he was going to do and did every he said he was going to do."

"they have good and prompt service"

"Richard is a very knowledgeable technician. I would consider him the first expert youve sent to my home"

"The young man was very polite and kept me informed."

"He tested the equipment for 3 1/2 hours. I call that thorough."

"The tech was simply outstanding. Explained everything in a simple and direct manner that I liked. He was good at what he does."

"Technician was timely, professional, polite, and efficient - so much better than the last bozo you sent who was late, unprofessional, impolite, and inefficient. I had been thinking of canceling my contract but this guy saved you!"

"Edward was on time, very efficient, and very courteous."

"Knowledgeable and professional work."

"Prompt arrival. Clear explanation. Service completed in one visit."

"Pat spent a lot of time making sure that our systems we functional as possible."

"Expert"

"Larry was very helpful in explaining the heating system to me and my wife."

"The issue was resolved temporarily but didn't experience each technician as having an overall understanding of my issue. Seemed like each are highly specialized rather than having any overlapping knowledge."

"Tech is well trained and could answer my questions when asked. He made suggestions about how duck work cleaning can help. Provided pamphlets how the cleaning was done and a new thing to me about ultraviolet in the duck system !"

"On time, got the job done quick."

"On time, efficient and personable."

"Garret was very knowledgeable, quick and efficient!"

"the technician was respectful and answered all of my questions and explained everything to the tee."

"Jared was great! He explained his process and our equipment needs. Was very efficient and friendly! Great job!!"

"On time, courteous service."

"They did a good job"

"No problems"

"Alexander was right on time, very thorough, very courteous and very professional"

"Technician arrived on time and did a good job."

"On time efficient"

"He was good"

"Did his job and very neat !"

"Arrived on time, courteous, and checked out my system for me"

"Found the problem. Explained the problem. Got the solution to my problem. MY PROBLEM is with us having the second lennox a/c purchased and maintained by mfg and still have had major failures within 13 years. I BELIEVE IT IS THE SAME PROBLEM for both units. Sounds like a faulty coil assbly. In both. Lennox ac will not be recommended or purchased by me until I research it. I am very impressed with professionalism of all the personnel i met in my 'garage' or on the phone 99%. ."

"Very friendly and Professnal"

"Aaron was professional"

"He was extremely honest and absolutely knew his job."

"Because a salesman followed the technician into my house. The salesman was not prepared to sell his product, and confused me to the point I that I was dissatisfied. The technician performing the maintenance performed satisfactorily.. The maintenance technician's name is Axel.The salesman name is Nile Murry."

"John is very knowledgeable and cares about his customers."

"Explained what he did , answered our questions and was very friendly."

"Usual professional service"

"Very personable technician although i dont remember his name. He seemed very knowledgeable and did his job in a timely manner."

"Did everything that was expected"

"Prompt, friendly & professional service."

"gentleman was very thorough explained everything to my wife"

"Greg is a very competent technician ."

"Technician was very through and knowledgeable ."

"Always professional, on time and good problem solvers."

"My appointment was booked well in advance, confirmed the day prior, and I was notified when the Technician was on his way. The tech was friendly, thorough and professional. Couldn'the ask for more."

"Liam explained my thermostat to me, (which was not done at installation), installed a new Carbon Monoxide unit free of charge, and was punctual, even on the bad snow day. You can't ask more than that."

"Winston rapidly figured out the problem and provided the solution."

"Professional service and efficient"

"Nick and the person with him did a great job with the dryer vent; explained what they were going to do, showed me what they did, and totally cleaned up what they found in the vent(s)."

"Andy is an Incredible Expert in His Field. His Technical Expertise, Problem-Solving Ability, Troubleshooting abilities far surpass anyone in the marketplace. He is always customer focused, genuine, honest, and exceeds expectations. Has excellent communication skills, takes real pride in doing an a tremendous job. He is trustworthy and dependable in all he does. Simply THE BEST TECHNICIAN EVER!!!! A MOMENT OF RECOGNITION IS TRULY DUE TO HIM FOR HIS OUTSTANDING COMMITMENT AND PERFORMANCE!"

"Very courteous and completely informative."

"Technician wouldn't take my "cash" payment."

"timely, courteous, knowledgable,efficient, nice"

"He was friendly, informative, efficient."

"Lance was courteous, went about his business and seemed competent and knowledgeable."

"Chuck was professional, explained everything, and did not rush to get finished."

"Courteous professional service"

"A 10 rating is self explanatory"

"Service was fine. I liked the technician and the sales rep"

"Garret was very good at explaining what was wrong and what he did to fix the problem."

"The technician was very professional and very friendly what I appreciated most was that he answered my questions in terms I could understand and explained air pollutants to me"

"Chuck came in and efficiently converted our systems for the winter. He spotted a couple of issues in the oil furnace that needed addressing, scheduled a return to resolve the issues and came back on time to complete the work."

"Ira was very thorough and friendly in his service and explanations."

"We install a new unit upstairs summer before last and the noise was very loud when it was running. Several service techs and the installers said nothing could be done. The last one said we needed to have new ducts installed to fix the noise but Steven the trainer looked up the specs on his phone and saw the cfms were too high, reduced them from 1. something to .56 and the unit sounds normal. They also said the baffle was loose and staying closed and they fixed that. None else had the knowledge to do this correctly. I feel the tech doing the maintenance are not knowledgable or dont try. They do all have the knowledge to recommend then UV light for biological growth. I believed I had chosen the wrong unit or the wrong company to recommend the proper unit. All entering the house commented on the sound and the company got bad advertisement. Thus I am very satisfied with the current service visit and hope when the weather changes, it will perform well with temperature control after the change. I wish it had occurred earlier when we asked. Also I tried twice to do the survey on line but when I submitted it, it just gave me an error.. not sure if this one from the email will"

"Tech arrived on time and was very professional"

"Technician was knowledgeable, informative and polite"

"Service was fast and done well. Reassuring at 11PM at night."

"on time, very friendly service person, answer all my question, checked out both units"

"Your service reps are experienced and professional."

"Jared was personable, very efficient, and explained his process along with needs and costs"

"Donnie did a thorough job and explained so we could understand what he was doing to fix the problem."

"Arrived early in the time window and gave me great advice to fix my issues."

"He took his time and checked everything"

"seemed we received an honest assessment"

"Brad called ahead and arrived when promised. He was friendly and courteous."

"Routine service, nothing special"

"Service man serviced our 6 month free inspection. Service Experts installed this entire unit both compressor and air handler in January 2019. After your service man completed his inspection the next day we had no cold air. Another service man cans by and said the unit was frozen up and was low on freon. He discovered a leak in coils in the new air handler and said a new set of coils would have to be installed. Your company called and said new coils were back ordered and didn't know when they would arrive. I am totally disappointed in Service Experts company. I feel that an entire new air handler should be installed by your company since this is a brand new system. Your company is repairing instead of making the system new and correct."

"Clear communications stating the various options that I had regarding the replacement of the furnace and the water heater."

"Prufessional and friendly. Clear explanations. The new additional service provided by Cody is a. real bonus, especially the checking out of the water heater."

"Sales rep was down home freely and knowledgeable. The techs were the same way, down home freely and hard working"

"Explanation of problem was great, timeliness of visit was perfect"

"He went above and beyond the call of duty to assist with an issue. His spectacular service will keep us as customers!"

"Mr. Long and his associate were very capable, friendly, and professional. We had to hunt around to find the AC unit in this condo (we recently moved here); they were good sports about it and we enjoyed our searching and eventual success."

"Technician was great. Thanks for good service."

"VERY EFFECTION"

"Technician arrived on time - very important. Technician was very thorough in his explanation of what he was going to do and after his inspection/servicing gave a clear explanation of what he did, what he found, and his recommendations."

"He serviced all three units and returned the thermostats to their original settings. I did have to reset the mini-split settings but that was no big deal.."

"The technician was very thorough and meticulous in his approach to not only tune up my heating system but also to rectify the problem I was experiencing with a clogged smart pilot. He was very personable and informative."

"Friendly, professional technician was on time and gave me an easy-to-understand summary."

"I was very pleased with Eric he took the time out to show me how to use my filter the right way he explained it to me and why it needed to be that way no one is ever done that his personality is phenomena I would recommend him to anyone if you want to get it call Eric at midlands air I gave Eric a 10+"

"We were happy with Tech 434 Brian. He knew how to fix our unit. Before his arrival we were not pleased. However, Brian was very knowledgeable and courteous. We will always request him when service is needed."

"This has NOTHING to do with Jonathon and EVERYTHING to do with scheduling (a 2 hour window that you missed by 1 1/2 hours!!), office follow-up (can't I get a call to let me know?? I had to call, NOT GOOD), over scheduling staff which sets them up to fail. Believe me, I waited a few days to do this survey because I AM PISSED, STILL!!! AGAIN, the survey answers have NOTHING TO DO with Jonathon and EVERYTHING to do with how you seem to run your business. Jonathon knew I was pissed, was very professional, even up sold me a UV light and performed his work to what seemed to be a very high level of professionalism. TOO BAD this seems NOT to be the same with managers, management and owners!!!!"

"Technician was very professional and thorough as he serviced our furnace. Explained the problems and they were resolved in a timely manner. Even though we had an unexpected problem, and help was needed, it was attended to very quickly and it was appreciated."

"Clinton is professional the 2 times he has serviced my home"

"I am always happy with Wpg Supply"

"Miguel has been here before and is very helpful. It is also nice to have the same technician again"

"Chris was incredibly well-versed on all things related to my air handler system! Intelligent, polite, considerate and superior social skills are just a few of his many talents."

"I have used R and M for 20 plus years , bought 3 heat and air units and have always been treated wonderfully."

"I rated him 10 because of his kindness, professionalism and proficiency."

"Skilled, communicative technician."

"Normally this would be a 10 but the tech didn't re-latch the gate to my backyard. It's a chain link fence/gate and I have a clip-hook installed on the latch son my dog won't get out. If the gate is not secured with something in the lock hole my dog will just life up the latch with her nose and walk out of the yard. I didn't tell the tech about this so it's not totally his fault but he did unhook the latch to access the yard & AC unit. I suspect he just had no idea this could happen. Just wanted to point this out since someone else may have a small child and this could happen to them. P.S. My dog figured out how to get the gate open the 2nd day after the fence was installed so this is why I had a clamp/hook on the latch. The service was otherwise great."

"As for the people who came to my home, I am very satisfied. Buddy & Mitsy identified a probable contributor to my problem. The two technicians who did the work were also great. BUT the appointment for the work was for 8:30. Since I work at night, I slept a couple of hours and then got up so I'd be ready for the workers at 8:30. They actually came at 10:00. NOBODY CALLED ME FROM YOUR OFFICE. The technicians apologized and said there was a mandatory meeting--why a meeting when an 8:30 appointment was made???? Why didn't somebody from the office call me? Incredibly irritating."

"Very nice service tech. Kept me informed about the service. What he did and what shape the furnace and heating system are in"

"Clayton responded very quickly and was able to get us a discounted price for redoing our attic duct work.We appreciated the quick response as our house is for sale now."

"Technician (Daniel) was very thorough n looking for the source of the problem and correcting it."

"Samuel was very thorough in his inspection"

"The technician explained things very well."

"Justin was very thorough and paid attention to detail. He was also very kind and understanding about my circumstances."

"Naji seemed to be doing exactly what he was supposed to do, and--he tried to explain why I needed help. He sympathized with my financial plight. He was polite and worked hard."

"Jorge was pleasant, knowledgeable and explained the problems that needed attention. I feel that he knows the furnace workings well and knew how to make the furnace run efficiently."

"The service tech was on time, personable and professional."

"He was polite, tidy and worked quickly & thoroughly"

"Norman was very professional and worked quickly to solve our problem. Very friendly as well."

"arrived on time, did thorough job."

"Aaron explained everything to me very well"

"The service tech appeared to be very professional in his work but I cannot say the same for the sales consultant that came with him"

"Made sure an unexpected problem with flue pipe got resolved ASAP by calling in a plumber. Curtious, through, professional."

"Bruce called to advise when he would arrive, very friendly and efficient service. Was sure to advise how everything was running."

"They always answer our questions and get things done in a timely manner"

"On time and polite. I thought his work was slow however."

"Was 45 minutes late due to a problem with a customer just before me."

"Very friendly and willing to talk to me about specifics of my furnace unit."

"Great service ! Ted called to tell me when he would arrive and was there on time. He kept me informed on what he was doing and explained everything he that was done and results of his tests."

"Great job easy to work with."

"THE TECHNICIAN WAS EXCELLENT AND VERY KNOWLEDGABLE"

"Friendly,efficient service."

"Ron was very professional and courteous ! He did a great job installing a new toilet and cleaned up behind him . A very delightful tecnician"

"Job was done right and fast"

"Both technicians were friendly, knew what they were doing, checked with me as they went along, went out of their way to make the final look pleasing and cleaned up nicely after their work was over."

"Josh arrived quite late, but we were advised by the office that would be late, and it worked out fine."

"Josh knows our situation and is very accomadating."

"Very good service. No problems"

"Technician was on-time, fast, and courteous."

"Ivan is very friendly, personable, polite and willing to answer my questions. I would like to request him for my regular service. Give him a raise!"

"Quick and efficient service"

"Just really does a good job every single time"

"courteous and complete"

"Technician was scheduled between 10 and 12 and did not arrive until after one PM"

"Evan was clean and efficient and completed his job in a timely manner."

"Always on time. Keeps everything running perfectly."

"It's too expensive."

"Tech was pleasant, thorough in his work, and answered all my questions."

"Austin did an excellent job. He was very nice, professional and did a thorough job"

"The technician was very honest about the ability to install a ductless hvac system, given the nature of our roofline."

"Were quite thorough, and professional."

"The scheduler who called me was awesome, very professional and pleasant. And Mike F was the technician who provided the service at my house and promptly replaced my Disposal. He was great to have here and knew exactly what he was doing and did it fast and really well. Great service experience!"

"Courteous and on time"

"Very professional a job well done"

"Technician was professional, friendly and prompt"

"Eric did a great job. He was thorough and honest."

"October 10, 2019 - SURVEY From: Dan C/o: 8110 Greenspan Ave Dallas, TX 75232 After noon, ALEX, Levy & Son In REPLY to your email dated Oct 1, 2019, 12:23 PM with the statement below; "I understand, if we do work for you , as the person who authorizes the work to be done. It is your responsibility to satisfy the documents at the time of service. We do not work for or wait for the insurance company to reimburse or for them to cut checks. Please dont be offended by this, it is just a Business decision based on the fact that we have to write of items throughout the year because of an invoice not paid by 3rd party". Potential Customer's (DAN) RESPONSE Alex: It appears that you ALEX and I (DAN) have communication problem. The REQUESTED ITEMIZED ESTIMATE IS SIMPLE, IT PROVIDES ME, (DAN) and the BILLING PERSON A SECURED WAY OF RETRIEVING ALL MONIES PAID DIRECTLY TO ANY CONTRACTOR HIRED, SUCH AS LEVY & SON without COMMUNICATING BACK AND FORTH. Such as you (ALEX) and I (DAN) are doing since my REQUEST FOR THE ITEMIZED ESTIMATE (INVOICE) on September 27 with ALFREDO, and NOW with you (ALEX) and PRIOR due to your initial email error. In Conclusion, due to the continuing breakdown in Communication, delays, and undelivered ITEMIZED ESTIMATE. I Decline Levy & Son services. Maybe going DYI with supplies from the local Plumbing Supply, or Hardware retailer, who provide itemized receipts, and satisfy our way of doing business, will TOP Levy & Son, Please don't be offended. Accept this Response as Positive FEED BACK based from our experience with LEVY & SON ????????. NOTICE: Please REMOVE from: Levy & Son Data Base, ALL CONTACT INFORMATION as email(s), phones number and the RESIDENTS Address of 8110 Greenspan Ave., in Dallas, TX 75232. Sincerely, Dannie Neal (DAN) The Garner Residence"

"Prompt"

"on time; courteous, knowledgeable, friendly"

"Friendly and thorough"

"He was on time and checked my furnace."

"No hassle visit. Explained procedure as he did it."

"Victor arrived in a timely manner. He introduced himself and shook hands. He promptly put on booties. Victor answered my questions thoroughly. He was extremely polite and explained all the numbers of the readings."

"on time great service"

"Cordial and efficient service!"

"timely and professional"

"As always he did an excellent job and checked everything"

"The part I required was not available and had to be ordered causing a delay in repair"

"Ricky Williams Is super"

"as always the technician was very professional"

"Jonathan is very friendly, knowledgeable, and efficient. His diagnosis and resolutions are fast, and you get the sense that he sincerely cares about your situation and wants to resolve it as soon as possible."

"Joseph was very professional and went out of his way to explain what he was doing and what part he was replacing and why."

"John was very knowledgeable and extremely helpful. He took the time to explain the workings of the thermostat."

"Tech was courteous and polite and explained my options for servicing my equipment."

"On time, courteous, knowledgeable and quick to explain any thing I asked about."

"Both Grant and Cheri were very knowledgeable and friendly, and explained things quite clearly"

"First appointment was rescheduled at the request of Service Experts, made the morning of the original appointment, which required a rescheduling to a less convenient date (had already taken off work, etc.)."

"Experienced, knowledgable, skilled, and efficient technician. Work completed in a timely fashion."

"They call ahead to confirm the appointment date, and then call again to tell you when the technician is on his way."

"I"

"On time, friendly, informative and changed the air filters."

"They were competent and did a good job."

"Prompt and professional"

"Jacey arrived on time and did a good job evaluating and testing the condition of my furnace."

"Mis diagnosis"

"Very pleasant and thorough in his service"

"He is a great guy and his service is very detailed and shows concern for his customers"

"Both technicians listened carefully to our concerns and conducted their inspections accordingly. They made recommendations to improve our HVAC and plumbing systems."

"Dustin was very nice and helpful and told us what to do to help prevent the issue from occurring again and how simple it was to fix."

"The technician was on time, he put covers on his shoes, he was very respectful and explained all he was doing."

"Technician was very friendly. Explained what he thought the problem was and what the different actions were. Came up with a solution to fix the problem that worked well."

"Ryan was the best service tec. He was very thorough and reviewed all elements of the sevice"

"Josh has been servicing my furnace for several years. The experience and knowledge he demonstrates continues to provide me with a high level confidence that the servicing was done correctly."

"Everything was done on time"

"The technician and person with him were very polite and efficient."

"Technician was on time and was very professional. He explained services that he performed."

"On time, courteous, knowledgeable."

"MIKE - WAS REAL NICE - VERY PROFESSIONAL AND HELPED US A LOT IN ORDERING MORE FILTERS - WE DID APPRECIATE HIS SERVICE VERY MUCH."