robert H. west columbia, south carolina February 03, 2023 "Small things, like not calling me the day of install."
cristie W. blthyewood, south carolina February 02, 2023 "Midlands air had great customer service and completed the job the next business day."
mr ryder R. lexington, south carolina February 02, 2023 "Very disgruntled after being charged for a "nuisance call" on last visit. System we paid dearly to have installed a few years ago has never properly heated our home..Midland Air has been no help in alleviating the issue. We should not be charged for your inadequacy."
frank R. columbia, south carolina February 02, 2023 "I have yet to hear back from the technician. I asked for an estimate on duct work repair and have not received any thing yet."
james M. lexington, south carolina January 29, 2023 "Not in the habit of giving advice about home repair/service companies to people."
arlene J. columbia, south carolina January 26, 2023 "The technician came when scheduled, and when I called about a problem with the initial repair, he returned the next day and made the necessary corrections, explaining what had gone wrong."
mr john R. columbia, south carolina January 26, 2023 "Integrity, Service before self, excellence in all we do"
tiffany G. columbia, south carolina January 26, 2023 "The technicians we prompt, thorough and professional."
chloe B. lexington, south carolina January 25, 2023 "I am very happy with the technicians that service my heat/air. They are so polite"
alfred T. irmo, south carolina January 25, 2023 "The service has been good and the technician was very professional and courteous."
matthew G. blythewood, south carolina January 25, 2023 "Midlands air worked with me when I was in a tight spot. Through discussions and negotiations they were able to meet me at a point that worked for both of us. Their technicians have been top notch and very friendly."
cristi C. irmo, south carolina January 24, 2023 "Fast and efficient service. Polite and knowledgeable technician, Lee. The only thing that didnt make this a perfect score was the miscommunication. Dispatch wanted to get help to me sooner but there was a system glitch and no follow up."
ms fowler F. columbia, south carolina January 24, 2023 "They are very nice people and always on time. I wouldn't choose anyone else."
ms cunningham C. columbia, south carolina January 24, 2023 "I have had a lot of issues with this unit not working in the last two years. I never had an issue with the old unit for 15 years."
phillip B. columbia, south carolina January 24, 2023 "I truly have enjoyed how courteous and customer friendly ,always making sure you get quality care"
thomas G. columbia, south carolina January 24, 2023 "We have been a Midland Air customer for many years and have ALWAYS received great service."
roy G. columbia, south carolina January 22, 2023 "The original tech that showed up first did not want to answer any questions or look at any of my concerns. There were some issues with the duct work and registers were rattling and would not open, but he said he would not put that on the report because he would only look at the unit. Other HVAC companies will provide a full report on the HVAC system so this can be shown to agents and owners. The second gentlemen that showed up in the Midlands SUV saved the day. Im sorry, I dont recall his name, African American gentlemen with goatee. He was extremely friendly and listened to all my concerns. He is an asset to your company with customer service. I was on the phone calling to speak with a manager, when he showed up and helped. He asked the original tech to list some of the concerns on the report, but he would not."
harry and joyce P. columbia, south carolina January 22, 2023 "The service technician was very thorough and efficient. He provided helpful hints and tips, as well."
kelly F. lexington, south carolina January 21, 2023 "Service person was great. Good communicator, very professional."
thomas R. lexington, south carolina January 21, 2023 "I thought the filter for my HVAC unit was overpriced."
schon L. gilbert, south carolina January 20, 2023 "Knowledgeable and informative technician with great personality."
wideman W. columbia, south carolina January 20, 2023 "I'll hold my comments until the new system I got installed in November 2022 get the kinks worked out. However, I'm thankful the company is working to fix the problem. Thanks."
dawn C. columbia, south carolina January 19, 2023 "Taven was excellent!! He fixed both of my problems with no problem."
geddings G. columbia, south carolina January 19, 2023 "We ALWAYS receive excellent service from the techs at Midland Air. You will also receive a survey via US Mail."
kathryne F. columbia, south carolina January 18, 2023 "I sort of feel we were over sold with our current unit."
anne B. elgin, south carolina January 18, 2023 "Timely, knowledgeable, friendly and efficient technician .."
mr. curtis B. columbia, south carolina January 18, 2023 "Discuss everything with you, what you need, the outcome and the price."
linda M. columbia, south carolina January 17, 2023 "I appreciate Murph and Justin. They were very efficient and professional with accessing my plumbing need. The located the busted pipes/line and identified steps needed. Justin did an awesome job getting the pipes/line and line taken care of. He kept me posted with updates. Great job Justin!"
jose A. lexington, south carolina January 17, 2023 "I'm not happy at all that I had to pay $82 dollars when this is was related to a hvac program I am already paying monthly. Since last summer 2022, when blower was replaced, I only had one visit to replace air filters, somewhere in September or October. My problem was that heater stop working, then I was told that control board and furnace needed to be replaced or fixed."
karen G. columbia, south carolina January 17, 2023 "I have used Midland Air since purchasing my home in 2007 and have been quite pleased with their service."
richard T. eastover, south carolina January 16, 2023 "I am having lots of problems with my heat pump. I have had a lot more service calls for this unit than any previous unit."
edward M. irmo, south carolina January 15, 2023 "We are pleased with the technical support that has been provided."
mr krust K. columbia, south carolina January 15, 2023 "On time, estimate was correct, great technician!"
keith K. lexington, south carolina January 13, 2023 "Chant did an excellent job recommending the solution you installed. Your installation crew caused frustrations as they struggled to install/startup the unit as it took them about a week. Then the garage head was replaced within a couple of weeks & deemed to be an out of the box failure? I spent 40 years in manufacturing with 15 years spent as a quality manager & I am a six sigma black belt. I am skeptical that the diagnosis is accurate."
roger L. columbia, south carolina January 12, 2023 "I feel the information I was given wasn't accurate or I would not have made the buying decision I made."
linda M. columbia, south carolina January 12, 2023 "I have received good service with your company. I appreciate how knowledgeable Justin and Murph were with how to handle my plumbing needs. Justin came in and took care of replacing my pipes. Awesome job!"
bobby G. columbia, south carolina January 12, 2023 "Just started with the company. So far the technicians were punctual and friendly."
betty G. columbia, south carolina January 12, 2023 "I am just starting with Midland so it's too early to assess the company. So far, the technicians were punctual and friendly."
danielle C. columbia, south carolina January 11, 2023 "Spent $20,000 for 2 new units and a duct cleaning. On the Service Except plan. Just had a second duct cleaning in less than a year on Monday. And there is still a ton of mold falling out of my vents."
stephen E. west columbia, south carolina January 11, 2023 "Prompt, on time service. Didn't try to upsell anything, which I appreciate."
jeanett N. columbia, south carolina January 10, 2023 "I don't see the benefits I'm getting from this service. I have an air filtration system which I was told I didn't have to use filters but I actually do. And the person who came to do maintenance spent a total of 30 minutes in our house total. Asked him if everything was ok the first time he was up in the attic and he said yes. Went up a 2 nd time and now all of a sudden there's a problem. Not to mention he looked very disinterested when speaking to us his eyes were bloodshot red. Don't know what that was about. Not happy at all with the service. I called you to get my central air fixed, thought I was getting something better but I don't see that"
ms mckelvin M. columbia, south carolina January 10, 2023 "Very professional and knew his job respectful"
mr seibel S. lexington, south carolina January 10, 2023 "I have been a customer for a long time and for the most part have been satisfied by services provided."
mr brunson B. columbia, south carolina January 09, 2023 "The staff was knowledgeable, courteous and friendly."
feron P. lugoff, south carolina January 08, 2023 "The technician told me it would take 3 months to get the part. Another company got it and had my unit fixed within a week."
paul K. columbia, south carolina January 07, 2023 "With very few exceptions, the service has usually been very good."
ella K. orangeburg, south carolina January 05, 2023 "I have not have any problems as of yet; I just which that the item did not cost so much."
peggy M. gaston, south carolina January 05, 2023 "Tyler was courteous and knew what had to be done and did it fast and without complaint. You need more like him. I think he deserves a raise. He had a wonderful attitude."
lilly F. west columbia, south carolina January 01, 2023 "Initial representative was not upfront with the companys service conditions."
antoinette G. columbia, south carolina December 31, 2022 "The representatives who came to complete the maintenance service were friendly, knowledgeable, and efficient."
elizabeth F. columbia, south carolina December 30, 2022 "It was late in the day, seemed like the tech didnt want to be there. Every line of reason I gave he had an excuse to counter. Inadequate heat in zone one, he blamed the duct work ( which is new). I didnt have the issue with airflow in the 100+ degree weather with cooling the house, his response its been cold not like last year. He never looked at the unit, frankly I dont know what the hell I paid 82 dollars for. Horrible with no solution"
murray H. columbia, south carolina December 29, 2022 "The installation of my new HVAC was difficult due to the circumstances, but they were very professional."
mrs summers S. cayce, south carolina December 27, 2022 "Excellent work ethics. Years of experience in heating and air."
jason B. lexington, south carolina December 26, 2022 "The service technicians told me everything I would need to know about duct cleaning and UV lights and we're able to answer all my questions."
dave C. chapin, south carolina December 26, 2022 "We had some issues with service in the past. The most recent service was very good."
william H. irmo, south carolina December 25, 2022 "Received fast response to our problem & technician solved problem and explained what he did to correct it. Very helpful!!"
becky W. elgin, south carolina December 25, 2022 "Responsive, friendly, dependable, helpful, knowledgeable"
george H. irmo, south carolina December 23, 2022 "Been with the company for many years and they stand behind the work they do."
vonnie M. swansea, south carolina December 22, 2022 "I had called on Friday the 16th and got a confirmation email for a visit for Monday the 19th. On the 19th I received another call to set up an appointment for Tuesday the 20th. Was told there was no record of my call on Friday."
steve B. west columbia, south carolina December 22, 2022 "Technician came on time and was very polite."
clarissa R. columbia, south carolina December 22, 2022 "Rick's expertise, professionalisn. and customer service was top-notch."
jorge A. west colubia, south carolina December 22, 2022 "Team member arrived on time, was very professional and keep me informed."
ms mason M. columbia, south carolina December 22, 2022 "Extremely nice people....but quotes for unit replacement are totally ridiculous. Having used your company for many years I was very disappointed with the prices and willingness to help a loyal customer with a challenging situation..primary concern was sales"
teague T. irmo, south carolina December 22, 2022 "The main reason is the cost.We are paying a couple of times more for our unit."
lilian M. lexington, south carolina December 21, 2022 "Initially, when service folks came over, they said they are not allowed to touch or work on a Fireplace. Apparently the person I spoke to on the phone (Jin) did not tell them what I wanted. One of the assistants came back and said he could handle it. Took him about 15 minutes to Light the pilot and have the fireplace working. I didn't attempt that because I was afraid I would blow up the house. Cost me $82 for under 15 minutes for Raymond to turn on the fireplace. No special pricing for Seniors unless we sign the MA questionnaire. A number of seniors in this housing development."
mr cujak C. lexington, south carolina December 21, 2022 "The guys were all professional and courteous."
mr hamilton H. irmo, south carolina December 21, 2022 "Service calls are always quick and effectively handled."
debbie M. west columbia, south carolina December 18, 2022 "Terrance was very thorough and very professional"
richard C. columbia, south carolina December 18, 2022 "On time, professional and remedied the problem"
ms tantalea J. lexington, south carolina December 17, 2022 "they came, installed the equipment, cleaned up, and left. very respectful and explained everything to us"
ms rosa S. columbia, south carolina December 15, 2022 "The technicians are friendly, they don't treat you like you are just another customer, they also listen to you and answer your questions no matter how many."
steve B. columbia, south carolina December 14, 2022 "Both technicians were professional and provided meaningful suggestions on improving the quality of air in the house."
klugh K. west columbia, south carolina December 14, 2022 "Service provided and attitude of service representatives."
cynthia M. irmo, south carolina December 13, 2022 "AFTER NEW INSTALLATION THIS SUMMER, AND NOW COLD WEATHER, i HAVE NEEDED THEM TO COME TWICE, AND TODAY, CALLING FOR A THIRD TIME. AUXILLARY HEAT COMING ON WHEN IT GETS BELOW 35 DEGREES OUTSIDE. IT BLOWS GOOD, BUT COOL AIR."
margie M. lexington, south carolina December 12, 2022 "I trust these guys and they always treat me well"
christina M. eastover, south carolina December 12, 2022 "Going into 4th week of having to turn unit on and off to cycle. Have electric units in 2 rooms to help keep chill off. You have multiple service requests but not fixed. If I answer honestly, it wont be good."
paul I. lexington, south carolina December 10, 2022 "We had you installed a new unit and we have had 5 times techs come out because we don't get heat. Set at 72 but it's 65."
ms mccoy M. lexington, south carolina December 07, 2022 "They have never let me down when I have an issue."
selina C. columbia, south carolina December 05, 2022 "Technician was on time, efficient, courteous and thorough."
ms morales M. columbia, south carolina December 04, 2022 "Always reliable and on time, pleasant people."
david M. lexington, south carolina December 01, 2022 "I was having constant problems after my unit was installed since 2017. Wes and his helper did a great job installing my cooling coil and I expect not to have any problems from now on."
erica O. west columbia, south carolina December 01, 2022 "Very professional. Never had a problem with any services I've received."
kevin T. hopkins, south carolina November 30, 2022 "From my experience I got an overall good impression of the company."
mr mohundro M. lexington, south carolina November 30, 2022 "Pricing is high and numerous emails and calls to schedule service or you would void my warranty."
ms richardson R. lexington, south carolina November 29, 2022 "They responded the same day to my request and I wasnt even a customer. Everyone was helpful and very nice."
christina M. eastover, south carolina November 27, 2022 "For 2.5 years , since installation ,, I have asked your techs to please get my circulation fan to work on manual setting. I received many reasons/ excuses , some laughably far fetched. This man fixed it. No story, just fixed it. 2.5 years . Winter would have 80 degrees in front room and 65 in back rooms and no way to balance it. $9000.00. He simply fixed it. Perfect!"
tony R. lexington, south carolina November 26, 2022 "The reason I didnt rate higher is because the bill or invoice didnt include an itemized bill for parts and labor. I have no idea what I paid for"
sandie B. little mountain, south carolina November 25, 2022 "Prompt service and the technicians were great"
mr shelby S. west columbia, south carolina November 23, 2022 "Bc we've got the same problem with the water & NOT a solution to the real problem as to why the water is pooling up!! My husband is having to get the water out!!"
manuel S. columbia, south carolina November 22, 2022 "You sold me a damn expensive machine and all I've got is terrible. Just to start with, my HVAC supposedly controls humidity, but it does not. I've had enough of your technicians and sales guy Jerrod"
dennis V. lexington, south carolina November 21, 2022 "Friedly, knowledgeable and professional staff"
anthony S. lexington, south carolina November 21, 2022 "The technician that came to my house was hands down the best person Ive ever interacted with. I dont know what you pay him, but it isnt enough. He is the reason I would recommend Midlands air to people. I want to say it again, that guy was the true poster child of what customer service should be!"
jim J. columbia, south carolina November 19, 2022 "Great job, quick and his explanation of the problem was at my level of understanding. Thanks"
milton P. hopkins, south carolina November 19, 2022 "Preformed task in a professional manner... reviewing all necessary points to insure heating is provided for winter months and removed compartments dirt and etc."
catherine L. lexington, south carolina November 18, 2022 "My experience with the company was a hundred times better than before."
mr henry H. columbia, south carolina November 18, 2022 "Technicians are always courteous and professional. They make sure I know what they are checking and explain their findings before they leave."
roger a. rutledge, georgia November 18, 2022 "Thankful for the guys that install my system, the crew was very experience and respectful they gave my wife and I the royal treatment very, very considerate the team work together very well one thang that impress me is that they work right on through lunch didn't take a break l would to thank Cheif, Avery, Tyler, Skylar thanks a Million fellows."
paul I. lexington, south carolina November 18, 2022 "Brand new unit and it makes alot of noise when running"
gary S. lexington, south carolina November 17, 2022 "Respectful and knowledgeable. Took their time to explain what may need to be addressed and the conditions of our units."
melissa D. columbia, south carolina November 17, 2022 "Mr. Wes (Supv)is very knowledgeable and answered all of my questions and concerns."
jerry M. columbia, south carolina November 16, 2022 "Mr. Richard is knowdgeable, kind, timely and an asset to your company. I always request Mr. Richard. Please let him know he is appreciated. Thank you."
mj H. lexington, south carolina November 16, 2022 "I am a retired home builder & I have used a lot of sub contractors in my time. They were very professional & they knew what they were doing."
mr moeller M. columbia, south carolina November 16, 2022 "Excellent service. Highly professional and courteous."
alice D. columbia, south carolina November 15, 2022 "Terence was just fabulous! He has such a calm and engaging manner where he explained things clearly and immediately made me feel comfortable. Efficient and just wonderful. This was my first appointment with Midland Air after having used another company for years. Because of the kindness of the receptionist on the phone and Terence's level of professionalism, I have signed up for one of the service agreements."
mr harmon H. columbia, south carolina November 15, 2022 "Great job but forgot to give me new filters."
mary S. columbia, south carolina November 14, 2022 "Trust the techs knowledge and skills. We are selling the house so not sure who the new owner will use. Of course we will give them your name and number. They did not do what I asked them to do but the realtor was to call back and get what we needed."
sharon H. irmo, south carolina November 13, 2022 "Very dependable and friendly organization. They have always taken care of our needs."
patsy L. irmo, south carolina November 13, 2022 "Friendly and prompt. Only issue is lights to keep mold out are too expensive"
james J. cayce, south carolina November 12, 2022 "Service representative was helpful & explained my concerns . Offered extra help ."
mrs lauster L. irmo, south carolina November 11, 2022 "I purchased my unit from them. It started to have problems immediately but they have gotten us through it"
ms ratigan R. columbia, south carolina November 11, 2022 "Weve used them for years and while we questioned some recommendations, overall we agree with their assessment"
lisa S. lexington, south carolina November 11, 2022 "Tech was outstanding, friendly and professional."
marixa G. sumter, south carolina November 11, 2022 "Very pleased with the product they sell. Great customer service. Installers did an awesome job!!"
mr peterson P. columbia, south carolina November 10, 2022 "I talked with the technician over a concern I had, and he was very helpful. He was very professional."
mr harmon H. columbia, south carolina November 10, 2022 "Great job and great people but forgot to change out my filters."
regina H. columbia, south carolina November 09, 2022 "Mr. Lee, was very kind, knowledgable & professional."
joe T. lexington, south carolina November 09, 2022 "I had some bookeeping issues with this recent service call. Richard, your best man, worked it out. I stay as long as Richard stays."
mike B. lexington, south carolina November 08, 2022 "I received a message that the tech was on his way. He arrived on time, went about his business and had a device used to enroll me in an annual plan."
mr hyman H. columbia, south carolina November 07, 2022 "Service person came, put on his protective slippers, and went to work. Told us of a bad leak we had from one bathroom. made us get that fixed pronto. Thank you, !!!"
elsa B. chapin, south carolina November 04, 2022 "Knowledgeable, dedicated helped with me thermostat settings"
betty W. irmo, south carolina November 02, 2022 "Thy was nice and they explained everything to me and was very knowledgeable about the job"
mr irving I. columbia, south carolina November 02, 2022 "The price for reconnecting severed wire by Direct TV who accidentally cut it and reconnected it wrong in my opinion was way overpriced for the time taken to correct the error."
casey T. lexington, south carolina November 01, 2022 "Technician took care to not leave a mess and was efficient in tuning up our HVAC system."
elizabeth J. lexington, south carolina November 01, 2022 "Everything I was told be customer service was a lie. I believe you guys are in the business of taking people as fools and getting money out of them. I will not work with this company ever again. I would not recommend this company to anyone! I had called customer service the next day. The lady gave me an attitude basically call me a liar, and was not understanding what I was telling her that the technician was telling me."
ms faust F. west columbia, south carolina November 01, 2022 "Didnt clean out the ac, from the pinestraw"
michael H. columbia, south carolina November 01, 2022 "We had your company cleaning our duct system. I was told that it would take 5 to 6 hours and they were done in 2 hours. they left a mess at every duct they they worked on. not a good job"
mr janson J. lexington, south carolina November 01, 2022 "They have kept us warm and cool thru the seasons for more than 20 years we've been at our house."
gert T. columbia, south carolina October 31, 2022 "My issue was resolved in a timely and professional manner. The service technician knew what to do."
elizabeth F. columbia, south carolina October 30, 2022 "Know that I can count on technicians to do good job."
jeanne G. columbia, south carolina October 30, 2022 "I've used your service for a few years and I have been very satisfied."
gwendolyn S. irmo, south carolina October 28, 2022 "Because Richard did an excellent job in checking my system and discovered 2 loose wires."
richard H. elign, south carolina October 28, 2022 "The preventative maintenance performed was not as thorough as another company I have used."
jackie W. irmo, south carolina October 28, 2022 "Service tech Dylan was exceptional. Reviewed everything that was checked."
mr redmond R. elgin, south carolina October 28, 2022 "Midland air has done a good job for us over the years. However, the latest regular HVAC maintenance on our furnace missed something. As it happened we had an energy analysis from Dominion just 30 minutes after the Midland techs left. In the inspection the energy analysis person found at least two air leaks on the plenum on our furnace. I noticed myself that one strip of tape had even been removed and not replaced. However even after replacing there was still an air leak there and in the front of the plenum. Your techs never replaced the mastic sealer after they replaced our UV light. I hope your techs will return to do a better job!"