Midland Air Service Experts Reviews

"Professional Job"

"Chris Turner was extremely professional and did a great job servicing our system."

"Did his job very efficiently."

"Both guys were very knowledgeable about equipment. Very courteous to me."

"Glad we chose Midland Air to install and service our beautiful new HVAC system. Corey and Rick are champions of excellence, and the company walks the talk with the 100% satisfaction guarantee. Would definitely recommend to friends and neighbors!"

"Always room for improvemnt"

"quite expensive for warrantied parts ,labor I mean"

"Professional and worked hard"

"Excellent customer service. Kept us informed each step that he was doing"

"Received a called before arrival he was on time answered questions with patience and understanding made eye contact and was friendly"

"Service was quick and Brandon knew what he was doing!!"

"did not check the outside equipment, seemed like more interested in selling me something."

"Tech came out. Told us we had a bad blower on our commercial unit. You just installed our new unit. It was a piece of duct tape stuck in the blower. $1400.00 replacement was unnecessary. Very dissatisfied with the service."

"Excellent customer service"

"Friendly technicians who thoroughly explained what services they performed."

"Technician was professional and friendly. Work was done on time."

"one time. Very professional. Prepared the area and cleaned up afterwards"

"Richard is always excellent"

"Very informative and professional. Provided me with answers to my questions and explain things pertaining to unit I was not aware of"

"Was on time, Did a great job"

"He left my outside patio in better shape. He swepted too. Very professional"

"Chris did the work efficiently and satisfactory"

"Good service"

"He provided information and explained all details to where me and my wife understood. He is a great people person."

"We have not received much of services yet to really rate it, but with the past 2 services it was ok, so giving the rating."

"Lee did not volunteer information on the overall operational condition of the units."

"Service Tech was very professional."

"The technicians were very friendly and helpful."

"Richard provided excellent service. Pleasant and efficient.Always wore mask, shoe covers when entering house."

"He took care of business. No wasted time."

"On time and thorough"

"Technician showed up on time, was very courteous, and knowledgeable about in install."

"on time, appeared to work efficiently; however no summary of what was done"

"very professional and friendly."

"Prompt, on-task, & friendly"

"Chris Turner did a complete inspection and fixed any issues."

"Ver Went straight to the problem and was very knowledgeable."

"rep answer my questions and was very helpful ."

"Tech was courteous and thorough with the HVAC inspection/cleaning."

"10 years history"

"Awaiting filters."

"Great and prompt service"

"Customer service quick turn around for fixing my request."

"Satified"

"Technical service was good shows up on time very professional"

"The Tech did a good job and explained what he did very well Mr Frank"

"I received a call from the local office asking if the tech could come early.(12;40)so i made arrangement for someone to be at my house then......my appiontment was set for 2;00...4;00.....he got there at 4:00.....i called two times asking where he was at....they told me he was on the way......when i ask the tech what happened he said he did not know what i was talking about"

"Lee was early, very professional and gave me helpful tips on my thermostat."

"Nice touch to have technician wear the booties when entering home. Very thorough and polite."

"Brandon is excellent at doing his job. He fixes the problem & lets u know if something else may need fixing at later time..I trust him.He is very nice."

"Prompt and efficient"

"Nice, friendly and did their job."

"Happy with overall service. Very happy that you came out the very next day. Wish the tech would have asked me about replacing the other fuse while he was there."

"Timely arrival, professional, and knowledgeable"

"Chris seemed very thorough & worked hard while at our home. I had to leave before Chris was finished & he told me Midlands isnt doing paper copy of results of your time cleaning & checking our unit, etc. Is there a written report on exactly what was done & anything noted about our unit. Chris said everything looked fine & was very nice. Im just looking for more specifics but not criticizing anyone."

"Tech was very professional, he explained what he would be doing."

"I had to adjust the appointment shortly before the appointed time and it was done."

"It took a longer than predicted. They were good. Its just took 10 hours."

"The technician was fine. Did not appreciate the salesman"

"Thorough, professional, and pleasant."

"Because everything was A!!"

"Because it took two days to fix the problem and I had to freeze for two nights"

"friendly and informative"

"Very professional and courteous"

"Great service!"

"Very quick response time and worked quickly to troubleshoot and solve the problem."

"He was very professional, friendly and explained the situation thoroughly."

"He was helpful and nice !"

"Job was done quickly. Techs very professional and friendly. Explained clearly how to operate the new system to provide the most energy efficient settings. Very happy with the service"

"The part tooka long time to order and I wasn't kept up to date."

"Technician was on time, professional, polite and explained his actions."

"Brandon knows his job, is professional, expedient and personable."

"Both gentlemen were extremely caring and helpful"

"Polite, knowledgable, fast, courteous"

"On time, personable & seems to know what he was doing"

"No comment."

"Joseph and Wade were very courteous, they explained what was done before and after on what they had done"

"Very curtious and professional."

"Available when needed and restored my unit"

"Professional and knowledgeable Tech"

"The technician did a great job finding the problem since he was here on Sunday night. However, because the holiday on Monday did interfere with ordering the part - we SUFFERED FOR 5 DAYS without an air conditioner."

"Great service, web site easy to schedule appointments. Had a call back, a different tech showed up and found new problem."

"David was very knowledgeable and immediately went to work to install the hot water heater. He was quite personable and polite and professional."

"Solved the problem quickly and efficiently."

"Richard is always very professional and thorough in his work."

"They were professional, friendly and did as expected."

"Everything seemed to have gone well."

"Very efficient and polite. He took his time and cleaned both the furnace and A/c."

"Pleasant, polite and positive. Took care of everything the last technician left undone (he did nothing). Chris appeared knowledgeable, serviced the system in a timely manner, and explained to me what he had done."

"Quickest inspection I have ever had on 3 units, lees than 45 minutes"

"Early arrival and very knowlwdgable"

"Both people were very nice and did their jobs quickly."

"prompt. Listened. Pleasant. Courteous. Did job in time."

"Always do a great job and explaining what they are doing"

"Leon and Beck were very professional and kind to my family which is important to me. They kept me updated throughout the day and worked hard to get the job done"

"Very professional, respectful & wore a mask as it was my preference for anyone who enters my house that isn't my immediate family."

"The technician called before arriving, arrived within the 2 hour appointment time, and was professional, efficient and knowledgeable."

"Great team that came to check my AC unit. Knowledgeable and friendly."

"Courteous and thorough service."

"Technician arrived early, completed job, and notified customer (aware that customer worked out of town)"

"Tech was very professional and technically knowledgeable of unit being serviced"

"Richard Till does excellent work"

"Tech was very thorough."

"Both of the technicians were extremely courteous and appeared to do an excellent job."

"Technician was polite, knowledgeable and thorough."

"The technicians provided courteous and helpful information during their visit."

"Great service the techs were excellent Very polite"

"Representative was very professional."

"Brandon did an excellent job. My system is running super good."

"Timely service. Polite technician. AC works great."

"Thorough, courteous technician."

"Took the time to explain various options and answered all of my questions."

"Called Sat morning for service but nobody called or stopped by. On Sun I called and found out they had tried calling but had the wrong phone #, waited Sun but no call back or service. Mon I called again & confirmed I was still on the list. Had to leave work after 25min to meet service tech. He was quick and efficient. Replaced the required part which was covered under warranty. The $180 labor charge I felt was excessive for a 1hr repair."

"Good service all around."

"Frank took his time and did a great job."

"Parth was courteous, professional and ON TIME. Most of your people are late, assuming they show up at all."

"Professional, explained what was wrong, courteous"

"Both Tavern D. & Bobby are great technicians. They are very knowledgeable, professional and do great work. We would to have back on our second service date."

"Thorough. Although it seemed to take along time to come to the conclusion to replace the thermostat. When reprogramming the thermostat he did not use the same location/ house name as previously. How can I reprogram the new thermostat to match the one upstairs, so I can see both on the IComfort App?"

"First time tech- very pleasant and knowledgeable."

"Both technicians were very helpful in explaining the problem I was having with the unit."

"No pressure, provided clear information, and was considerate of my schedule during my AC outage"

"Thorough"

"GREAT SERVICE"

"From salesman to installers are great!"

"Both workers were very polite & friendly"

"Honesty"

"Richard always tries to find the problem even if there isn't one."

"The Technician did a good job servicing the unit in a timely manner"

"Purchased last year serviced this year and apparently drain line was clogged. Tech that came out sent pictures of damage and have not heard from anyone about the damage. Tech also said that someone needed to come back out and reinstall pipe and haven't heard nothing from that neither."

"We had 6 visits in 3 weeks and none of the technicians were able to diagnose the problem. Finally we hired a new company and they solved it"

"Excellent service"

"He ordered a part that would not fit my house, It was too large. I believe it is called a Air Handler, all he had to do was take a take measurer and measurer IT!!"

"Excellent"

"I came home to a hot house. Called your office and asked if tech could come even though it was almost 8:00. Frank Arrived promptly even though it was after dark. Great attitude."

"No one ever showed up on the day scheduled."

"Promoted thorough courteous and advised might need a fan motor in future and approx cost"

"Efficient, professional, helpful, polite"

"Prompt. professional"

"Great service"

"On time very curteous determined issue with no problem"

"Got an appointment when I could be home, Brandon was on time for that day"

"he knows his business"

"Courteous and efficient service"

"The technician did the job he was supposed to do and put everything back in place."

"Technician was very polite and knowledgeable. Handle everything promptly and explained what he was doing!"

"Very satisfied with Brandon. A 10 for him, but the tech sent out 8/11 was a complete disappointment. I understand he may be new/temp. employee or whatever, but he obviously didnt know what the code displayed on thermostat meant. Thats ok, but not asking someone isnt. A replacement part could have been obtained/installed days earlier if he had consulted someone about what the critical code indicated. Brandon, the second technician to come to my home, is the only reason Im not looking elsewhere for my HVAC needs."

"Very knowledgeable about the system. It didn't take him long to find and fix the problem"

"The technician did a great job, answered questions, installed a new air filter & UV light and stressed it be changed yearly."

"Very courteous, solved problems"

"Fast; prompt service."

"The service was great explaining your advantage plan. The installers.worked very hard on an exceptional hot day"

"The Technicians and Residential Sales Consultant were very professional, pleasant and respectful of my home; they cleaned up and made sure they explained every step of the work they did and showed me how to program the new thermostats."

"Quick service and professional, Lee and Chant did a great job."

"Great service"

"I would have given a 10 but it took two days to get the air conditioner installed and was not given a mobile unit that was promised."

"It took them 9 hours to service my ac and the technician was far from friendly and extremely non informative. I placed six calls the day my ac went out and was lied to by the technician. I called the office Monday morning with my complaints and was referred to the one in charge of the technician and mostly all he could say was he had a heavy work load that day. My question is why only one technician if the work load was so heavy. I was extremely dissatisfied with the service and felt really bad for the others who were put off until the following day because the technician could not complete the referrals for ac units being out. Receiving this type of service makes people think that midlands cannot provide the service that you are told they can provide"

"Technician was courteous, efficient, and respectful of the property"

"Technician was professional and provided insight with a photo of an issue I had in my attic."

"Was thorough."

"First of all, you came out the same day. Your tech was terrific, very knowledgeable, had the problem fixed very quickly!!! I am a disabled Vietnam veteran with many physical ailments and I need a/c."

"Frank came on time , tuned up my system, tested the system, the heat exchanger, and cleaned the compressor dilligently."

"He demonstrated his knowledge of his profession, did not try to oversell what he had to offer BUT, he did take a very methodical approach to make me aware of what I had, what it would probably cost to repair/replace, what my options were and his suggestion for resolving my problem in a satisfactory way. He lead me with his take on the total situation and allowed me to make my own decisions after I had a clear picture of what I faced."

"Chris was very professional and through."

"I was told at first I would have to wait til the following day for service in 100 degree weather but was able to get a technician out within an hour."

"Everyone was so friendly and helpful. Very professional"

"Service was fair, pricing for the part was extremely over priced. Charged $232.00 for a $17.00 part is grossly excessive."

"Professional and curtsey."

"Brandon always does a great job!"

"My system always runs great, and personnel who work for Midland are always professional and helpful."

"very polite and friendly and knowledgeable"

"Very excellent person !"

"Timeliness, competence and professionalism."

"Polite informative service"

"Good work"

"When I met with Carlos to discuss getting a new system I feel he did not completely explain the service agreement to me. I specifically stated that I could purchase the system outright and did not want to pay any interest, extra fees, etc, but apparently that is what he set me up for under the agreement. The way he explained it to me, I believed over ten years I would pay $13000, and that would include the 10-year warranty. Later, when the agreement was emailed to me I had a chance to read it and it appears there are many fees and I'll end up paying nearly $24000 over the 10-years. I left a message on his phone 3 days ago to discuss further and possibly cancel, but he has not returned my call."

"Brian is always very precise and to the point, a true asset to this company."

"Tech was very knowledgeable and efficient."

"He was polite, on time and explained everything"

"They both were ver professional, Mr Wade was the consultant and Mr Frank was the tech."

"Was told a/c part wld be in next day, it was not , and we had to call Midland's to find this out. We still are waiting and have no a/c 2.5 days. Was told part wld have to be ordered w/ eta poss Thursday-Confused why part not available. Hopefully, it will be received Soon."

"Very professional, courteous service. Lee was not just professional but very knowledgable, have been very happy with midlands service experts since my move to SC!"

"Technician went above and beyond to demonstrate how both thermostats worked, also took the time to back sure we did not have any other issues or questions"

"Chant was very professional and knowledgeable."

"Frank spent time advising me on what he was doing."

"The technician did a great job"

"He was very professional quiet and knowledgeable"

"Richard was courteous, professional, and very knowledgeable and got us working and safely back to comfortable temperatures."

"Technician helped fixed my problem"

"They did an excellent and professional job!"

"Extra kudos to Chris for his diligent work to get our unit back up and running -- and his positive attitude despite the horrific heat in our attic where he had to work. He is our hero!"

"I was supposed to be emailed a quote and summary of the Inspection of our unit and I never received it."

"Tech was very professional"

"Your technicians are always professional as well as courteous."

"Mr. Brandon, was well mannered and informing.....so helpful with his service and info."

"Very professional and excellent customer service and communication"

"We advised the technician we smell smoked in the house and we thought it came from the unit and the technician brushed it off."

"Great Job by the technician who visited us."

"Technician was very professional in his service"

"The tech was so nice , Courteous And very professional. He was a knight is shined armor to come out in a Sunday . We are over the moon with the service ."

"He was quick and efficient"

"I'm sorry I don't remember the young gentleman's name, but I have to say he is an outstanding member of your team. He was very polite, focused on his job, and took care of my unit, like it was his own. BIG KUDOS to this young man."

"Well he didn't check anything in the attic and in not sure if he clean my coils . He was the fastest service guy. I felt like I got over on for 224 dollars. When the other guys came they check everything and it didn't cost that. Not happy at all.."

"After a communication glitch about scheduling time, everything worked out fine even though it was later in the day."

"Super checking of heat and air both inside and out"

"On time and covered everything in our preventative maintenance agreement."

"A technician was at my home in less than 24 hours He was very friendly"

"Frank was great and polite."

"I want to say that Chris & Richard worked hard to fix our problem. It took 3 tries but they stayed with it. Our unit is only 15 months old."

"I am a returning customer, this should be continuing contract, I think we have been with you over 20yrs"

"The a/c tech said he felt cold air coming through but the a/c is still not working."

"Prompt service, good communication, answered all questions"

"Y'all forgot to give the technician my air filters and I still do not have them"

"They talked me into signing a contract that I was not supposed to sign.ive had a stroke and am not mentally capable of understanding a contract well enough to sign."

"Brandon is very knowledgeable and was eager to resolve our issue."

"Technician was friendly and service was fantastic"

"The technician Taven was very efficient and professional."

"Service was rescheduled twice."

"The initial gentleman that provided my semi-annual service was very good. He was professional and punctual. I cannot stress enough that he did a good job, and the 5 is in response to the technician Chris who came out on a subsequent visit to install the filter. The original technician that came out for my June 30th appointment just didnt have the right size on his truck that day. Thats understandable. Well, Chris came out today to install the correct size. He was courteous and a pleasure to have here. But after he left I noticed my upstairs unit was no longer working. After some investigating I discovered that he just forgot to re-install the master circuit or whatever. I reconnected and the unit works fine now. But going back to his original task, I noticed him carrying a filter up to the attic that he had bent over his finger. While I was correcting his circuit error I saw the edge of the filter he had bent over his finger. He tore a larger filter and shoved the remainder in my unit. This is unacceptable and informed him Id like to have the correct size dropped off at my house and I will install it myself. Also, I called your 24 hour service line, it is 100% obvious that the man that answered isnt in America nor are they an employee of yours. I had to sit there and explain all sorts of stuff to him about my house and the unit. If he were actually one of your employees here he would know all of that. Again, I would like to express that the original gentleman who came to my scheduled service was outstanding. All if my negative reviews are directed at Chris who came today and the outsourced call center you use for your after hours calls."

"The experts who came to my home were helpful without being overbearing and explained everything very clearly to me."

"Keith did an excellent job."

"He was wonderful . Very kind and compassionate. fixed everything in a timely manner."

"Quickly found the wiring issue and fixed it."

"Courteous and helpful"

"Excellent, prompt, and effective service"

"He was very professional and knowledgeable of his job he was very courteous and polite."

"Can't remember the gentleman's name but he is from India. He was professional and personal."

"Tevan was great. That said, he was the third tech that we had out in a very short period which was frustrating. When I very directly asked the first tech that came out for annual maintenance if there is anything that I should be aware he told me confidently that all was in good working order. The second techs fixed a piece of the problem but it wasn't until Tevan came out and really took the time to inspect everything that we learned there were multiple issues that needed to be fixed."

"I have only been dealing with your company for around three years. I have a great understanding with the technician since day one. I think he is honest & trusting. He knows how to treat people"

"AC went out while we where out of town and i have pets in the house. My neighbor that was house/pet sitting noticed it on a Tuesday evening and to make a long story short my AC was repaired the next morning. Pets all safe."

"Excellent service!!!"

"Chris did an excellent job! He was thorough. The only reason I didnt give a 10 score is that he arrived at 3, instead of the noon to 2 time window."

"I am from out of state. I left specific instructions about the communication I wanted to receive and It was not followed. The service was part of a business transcation and I left notes on ore than one occasion that I did not want any of the information about the condition of the unit to be discussed with the Sellers Agent. I asked to be called so I could speak to the technician before the service and after. I never received a call or a thorough explanation but I did receive second hand information about the service from someone else. I am dissatisfied in the way my personal request were ignored."

"Think folter kit is over priced. Can buy it on line much cheaper."

"Repairs in the crawlspace were not performed correctly. You had a list of what needed to be addressed and as a result, my closing will likely be delayed"

"You guys are seriously amazing. This is the 2nd time in a month we had an issue with our HVAC system and you guys were able to get us up and running by the end of the day. With two 1 year olds at the house, having the upstairs cool for them is imperative and you guys have been true blessings to have!"

"Prompt reply to my service call. Even though my regular technician is Richard, who was unavailable, Christopher came and did a good job."

"This was a 2 man job. My evaporator coil is a 5 ton. This required ME to take out and re-install the attic stairs to acheive the proper clearance. Probally should have looked at my previous install service to determine any issues while installing."

"The second tech (Keith) knew exactly what to do within minutes of checking out the situation. The first tech was very nice and tried to fix the issue, but had not been trained on my system set up."

"He was on time, really before appointment time which was good for me."

"tech very efficent."

"He cleaned and cleaned and did a great job. We needed the unit serviced but did not know it was that bad."

"Technician was bright and professional!"

"No comments"

"Jerrod was great and very patient with all of our questions. He was very professional and represented the company well. However, looking at the Advantage Plan by the numbers we will grossly over pay for what we are getting compared to other options. Given more time to think it through I may have gone a different direction. I'm hoping that Midland will ease my mind about the cost by providing excellent service over the next 10 years and $30K we will be spending. As of now I do not feel good about the decision. Hopefully we will see energy savings that will offset the high cost of the plan."

"Tec was knowledgeable about his product."

"Tech showed up on time, knew what he was doing, and fixed the problem on the first try. Hard to find these days"

"Arrived on time & I was informed when they were on the way. Chris did a thorough job & explained everything"

"Calling after hours with AC not operating properly, the dispatcher was looking out for my interest and scheduled "on call" technician to come out same day. Lee Taylor was very polite and professional. Explaining the issue and able to complete repair within 30 minutes. AC appears to be running properly at this time."

"Keith was great. No complaints. ***I never received my receipt. Can someone email it to me? sylvirag@yahoo.com"

"They arrived on time , very pleasant and knowledgeable"

"He took his time and told me what he was doing."

"Answered all questions"

"The technician was very professional and knowledgeable regarding the service of my units. Additionally he was very engaging throughout the entire process."

"Things talked about during consult were not done. e.g. changing lines, etc"

"Very professional and knew the products"

"Service was great but took a while to get the part"

"From start to finish, Wade was professional and answered all of my concerns. I was scheduled to receive my unit on 21 Jun 21. However, Dave installed it on 18 Jun 21. Im well pleased with the service that was provided."

"Great, prompt, friendly and honest servive!"

"professional"

"Courteous & Professional. I have no idea how good the service was. Still awaiting for a tech to come back to home to go into the crawl space."

"All the checks and cleaning of unit was completed"

"Very good attitude. something to add: wish you had a more detailed receipt on prices and discounts."

"tech. arrive sunday which was very good,I did not know what was wrong, air cond....and he took care of. it."

"Pay a PREMIUM price to have 24/7/365 service, AND DID NOT GET IT!"

"My technician, Richard, was extremely kind and worked very hard to find the problem with my unit. He explained to me, in a way I (not being an HVAC technician myself) could understand."

"Good service Good staff"

"Midland Air could not send someone right away, but first thing the next morning was sufficient."

"Christopher did his job and gave me good news. That, and that the equipment was functioning properly, influenced my answer."