Midland Air Service Experts Reviews

"i called yesterday morning with a question/issue with the high humidity in my home that I have been experiencing for the past several weeks. I was thinking that a short conversation with a technician might be sufficient. I was pleasantly surprised by being told that a tech was available that afternoon and would be arriving soon. The tech, Mr. Lybrand made some adjustments to the fan speed in the air handler and checked the pressures in the outside unit. He knew his business, explained the situation in language I could understand and promised to follow up. I couldn't be more pleased."

"Called for service and had same day service and helped to get my home cool fast. Technician was kind and courteous."

"HE WAS PROMPT AND HE KNEW WHAT TO DO. HE ANSWERED MY QUESTIONS."

"HE WAS PROMPT AND HE KNEW WHAT TO DO. HE ANSWERED MY QUESTIONS."

"Mr. Corder was very pleasant and professional. He took his time to explain the service to me and what was needed. He answered all of my questions to the best of his ability."

"Tec. was very friendly and patient."

"On the whole, we are satisfied. They do contact us before coming, but usually it is much later than anticipated. Today, I was called at 7 AM, and I had just got up, and he said he'd be there by 8 AM. I had asked for 10-12, as I go out walking, and then have to go through emails for work. He said he'd be there and would wait in the truck for me to finish my morning walk, but he didn't show up. I got a call about 10:20 that they'd be there shortly. No one came. Then, at 12:20 I got a all that he'd be here in 45 minutes, but I told him I had a 1 PM appointment and would be leaving at 12:45. He came by after 3 and got it taken care of."

"Always professional and thorough"

"The technician, Brian is very knowledgeable."

"The gentleman was very professional and very knowledgeable about the work he was doing."

"The issue was resolved the same day and I didn't have to wait very long. I'm still waiting on my receipt to make I was not charged the $99 service fee."

"Zakary and Raymond are AWESOME! Great team work, very professional. It really was a great experience!"

"He did a good job"

"Friendly, timely"

"Courteous professional technician."

"I was able to get an appointment on the day that I called, to check out an urgent alert on my thermostat. The technician arrived within the two hour window for the appointment and he checked out the system thoroughly and quickly and corrected the problem! He was professional and knowledgeable and answered all my questions."

"Brian did the job that was requested"

"Always friendly and ready to answer questions."

"The entire team was courteous, professional and answered all of our questions."

"Once the technician made it out here, he knew exactly what the problem was and fixed it. There was an issue with our first scheduled appointment and we never received a phone call and apparently the technician came before we got home but we had no way of knowing he was there right at 4. Afterwards, no one ever called to reschedule and we even got the email with the survey when nothing was done! I finally called and scheduled another appointment. Everyone was very nice and I know things come up but I was surprised that there was no follow up and it was treated as if service had been completed. It seems like it would have been good customer service to email, text or call to say hey, you werent home, sorry we missed you, or sorry we did not get to fix your AC, do you want to reschedule? Plus, we have the service plan and so it seems like they should have checked the drain pan before it clogged up as bad as it did. Anyway, we have always had good service in the past and like I said, the technician was great and I have no complaints about the job he did."

"Your tech was polite, efficient and knowledgeable"

"Very polite and professional. Went the extra mile in providing services."

"Very nice and went straight to work and quickly got the job done."

"Technician got straight to the issue and I immediately noticed it!"

"He was very professional"

"Serviceman was efficient, polite . But he was not supplied with needed filter replacement. Not his fault, Im think. It should have been included in the service order."

"both jerrod and brandon were very helpful in explaining what was being done"

"Leon was personable, efficient, and explained exactly what he did. He is an asset to the company."

"We are having mold issues due to humidity . Hopefully the UV bulbs and dehumidifier will solve our problems. Will know soon."

"They do a good job"

"courteous, pleasant, cooperative!"

"The service I received from the call in to the finished process of the Technician was absolutely more than I could ask for. The technician was professional and explained everything he was going to do. John Murphy is an asset not only to this location but to the company as well. Please feel to contact me at anytime time. I am a realtor and I will be passing along this information to my colleagues."

"Friendly, knowledgeable, quick."

"Friendly, knowledgeable, quick."

"Lee knew exactly what to do Very helpful and friendly"

"I am still a very satisfied customer of Midlands Air since 1994. Thank you for your service!"

"Tech arrived, checked in and went to work. Did the job he came to do, informed me of status of unit, made sure area was cleaned up. checked out and departed. Did a 5 star job!"

"Because Elrod is honest with me. He knows what I have gone through. And he knows what needs to be upgraded to save me money in the long run. John is also great."

"It took 4 separate visits to resolve the issue. I am praying it is truly resolved. Additional, I have still not received my receipt or a copy of a service agreement. I have asked on 5 separate occassions."

"Ray and Dickie were promt, very pleasant and performed the ac service checkup quickly"

"We were adamant that flex pipe not be used It was"

"Lester was wonderful. However, the sales person Danny Hammond you sent with him was unacceptable. He is the reason we felt bullied into signing the contract and we are canceling the contract. My responses below are based on Danny Hammond. The technician, Lester was wonderful."

"They responded promptly and professionally Note regarding price. The tech. was here less than an hour and did a great job but I was shocked that I was charged $730.00 to put 5 pounds of r410a. That looks like 600.00 labor even if you double the price of the R410A that is commonly available for $15.00/lb in 25lb containers. Also I never received a receipt . Thank you, Thomas Ferguson"

"Very polite, very professional always on time if not they will call and let you know"

"I was shocked by how much work needed to be done, but once the job was underway the workers were professional and hard working. They kept me informed every step of the way. They installed new AC, new water heater and new ducts in 6 hours. They were respectful of my property and cleaned up every crumb!"

"No matter which technician comes out they have always been true professionals"

"Leon did a great job explaining his work and anticipated future maintenance."

"Brandon was superb!"

"Zak, Dickie, and Brian were friendly, courteous, and knowledgeable. They provided information about the current HVAC system status and outlined service and product options."

"Fast, courteous technician."

"Fast, courteous technician."

"Fast, courteous technician."

"Donavan was so sweet about me not hearing the doorbell, and he was lovely to suggest that I switch out the filter I was using."

"When the technician called to say he wouldnt be able to get to my house until 7pm (for a 4-6 appt), I cancelled the service call."

"All were professional and respectful"

"Prompt, pleasant service and a thorough estimate"

"Technician was able to answer my questions and provided very useful information."

"My tenant was told the technician would arrive Monday afternoon. When he has not arrived by shortly after 5 pm the tenant called the company and was connected to the on-call tech. He offered to come then, but the tenant was having company for dinner and as it was so late, the time was not convenient. The tenant rescheduled but we were both disappointed that he was not notified that no one was coming that day. The technician arrived at the new date/time, examined the system after the tenant explained the problem. The unit was running continuously even after the temperature set on the thermostat was reached. The technician said everything about the system was correct and did not know why the unit continued to run. He offered no other help or suggestions of who to contact."

"Professional, on time, and let me know what they were doing."

"Service was fast and accurate from Lester."

"The technician answered all my questions and was friendly and professional. He respected my property and my home."

"I felt taken advantage of. There does not seem to be anything major wrong with my air conditioner. I explained when scheduling the appointment that there was one room in my home that did not cool well and that was my concernnot the entire home but the technician indicated that none of the rooms were cooling sufficiently and the repair would be $2,000 minimum, which did not include labor. Also, I asked the technician to loosen the duct straps, as recommended by Dominion Energy, and he refused."

"Didn't understand I needed refrigerant in addition to dye to determine my problem which boosted the cost for the refrigerant $approx. 200.00 and dye another $approx 100.00. I wrote a check for $374.00."

"They do a really good. I wasn't here at the beginning of the appointment, but my husband was. I was back here before he finished, but I never did see him or talk to him. I don't know if he checked the intake unit in the lower floor - he didn't while I was here."

"Guys were very helpful, courteous, professional"

"Was charged $195 for the service call even though no diagnosis was provided. Then hard sell about monthly program/fee to subscribe, and then offered only a $12,000 new Lennox air conditioner unit....Do not need a top of the line unit for a home a plan to sell in 5 years.....no other options of less expensive unit provided."

"Technicians are always prompt, responsible and knowledgeable."

"Good Customer Service from Techncian"

"AS promised a rep was sent out to the house and took another look at the thermostat. He was able to get it back to where it is once again functional. The oly reason I didn't rate it a 10 was because I had no call ahead or scheduled time for him to show. Glad he did though!"

"Timely and stood behind their product."

"Very helpful...answered all of my questions with detailed responses."

"Service was completed in a timely manner and professionally."

"Dispatcher and technician were professional."

"The entire process from the sales pitch to the installation was straightforward. I understood the sales pitch and the installation team kept me in the loop throughout the install"

"Sales rep entered our home without permission. Sloppy install. Communication with the company has been a horrific mess. And more"

"Only 1 unit was serviced as the other unit was new, but we paid for both the unit to be serviced. Also, the your crew did not changed the air filter like they always do."

"Parth did an excellent job diagnosing and getting AC started."

"Because the tech was very thoughtful, polite and knowledgeable"

"No choices in replacing A/C unit except premium Lennox unit at $12,000.....I don't need a top of the line unit for a home I plan to sell in 5 years. Was also charged what I felt was a very high fee of $195 for this service call. I am my ONLY income."

"The Midland Air Service operator and service experts provided excellent service and completed the assignment without hesitation and were very professional."

"Believe technician did a thorough job looking over all systems and was friendly. Thought the UV light replacements were a little expensive after I was able to check pricing for same brand/style from others."

"I felt like they knew my system and sold me what was needed."

"Excellent and prompt service!"

"I am extremely upset after this last visit. The tech that first arrived couldn't get the thermostat to work correctly. All the info was on the screen but nothing would adjust. He said he would load the info on my phone so I cold adjust it from there. He didn't, although he did try. He was looking at and trying to follow info on a video on his phone. After being here almost two hrs and playing constantly with the thermostat he suggested another tech come out That tech showed up shortly after I left for work. He said that the thermostat would have to be replaced because now nothing seemed to work correctly and if you wanted to adjust the temp, you needed to play with the screen as there no longer are any arrows to adjust. I FIRMLY believe that the first tech damaged the thermostat while trying to figure it out. And I await your response to this survey and complaint. OBTW - the 2nd tech told my wife that a new thermostat for this system would cost upwards of $1300.00!"

"Excellent service and great attitude of representatives"

"I was expecting a call when the technician was in route to my home. I knew he was here when he pulled into my drive. He was very nice. Usually, the technician checks my thermostat inside my home. I don't know if this is policy, but it didn't happen."

"Technicians are very knowledgeable in their field of Hvac."

"This tech went beyond and was very pleasant"

"Tech knew his stuff"

"They answered my questions, didn't dilly dally went straight to work, and left me in good shape."

"Very through and friendly and professional."

"overall very good as usual"

"Richard is the best. Very knowledgeable and thorough in his work."

"They were on time, professional and informative...and polite."

"The tech was excellent, polite and very understanding"

"Service was done in a timely manner and process was explained."

"Two nice guys and they answered all of my questions. Also took the time to do a good job."

"Courteous and professional employees"

"Technician kept us apprised of his arrival time and worked steadily till the job was done. Totally satisfied by your service staff."

"The Comfort Consultant that came with the technician did not make me comfortable. The technician did not clean the outdoor coils or apply biocide treatment. The reported low refrigerant charge could not be verified."

"Parg did outstanding job."

"Knowledge, technicians were very knowledgeable. Worked hard to provide the necessary service I requested. Honest with me about my equipment and provided necessary instruction in order to complete the task."

"Courteous and professional"

"Professional services"

"Technician was very helpful and professional. Very customer friendly."

"Steven was knowledgeable and friendly."

"First, maintenance isn't what it used to be. All it is now is a sales pitch. Very push, doom if you don't purchase anything. You no longer supply a filter! What? Why? It is now an investigation to scare you into a new system, this or that. Don't even send a sales person to my house when I am on a maintenance schedule bi-yearly. If I want to purchase anything now, I think I would go elsewhere."

"The service tech was polite, respectful of my home, and efficient. He did find 1 upcoming issue with my capacitor ( borderline efficiency numbers) so I ask him to go ahead and replace it. He did that and all is well now. I really appreciate the professional attitude of your company's service and highly recommend Midland Air Service Experts."

"Tech very knowledgeable,courteous and knew his job!!"

"Tech very knowledgeable,courteous and knew his job!!"

"Technician went above & beyond to fix the problem."

"Arrived at time and date allotted. Answered questions well."

"The technicians were very professional and knowledge."

"Technician was same guy who came last time. He knows our system. Very courteous"

"System was misdiagnosed. The main AC system was powered off the entire time it was being checked for issues. I found the AC switches turned off in my garage after the crew left. Secondly, a new screw was placed into the panel that resulted in a hole into the coil ."

"Very efficient service."

"Pleased with the quality of work"

"You did a great job"

"Tech was great"

"The installers- Drew and Majerle were very competent and stayed focused and on task during the entire installation. I was very impressed with their work ethic. Midlands air provided us with a unit that is serving all of our needs. Its also a great looking unit."

"Fast Friendly and on time"

"Chief and Chris were very professional and very kind"

"Service was excellent"

"Not impressed with the technicians or sales personnel; they misled me and seemed more concerned with milking me for more money rather than addressing my concerns and providing quality service."

"The young man was very thorough and was Great!!"

"Quick service. Nice staff"

"Agent was very knowledgeable & professional!"

"The techs and representatives were all very professional and helpful."

"No comment"

"On time Professional Great work"

"The service was on time and informative"

"Good service. By the way, when is my new fan supposed to be in?"

"Competent, polite, listened; returned to fix minor issues Clean up could be better. Perhaps provide techs with dust buster type vacuum to easily clean up. Also left a screw on bedroom floor so could be more observant but overall pleased with Malik and Ryan today."

"Donovan was super helpful and nice. Very polite and 100% subject matter expert. Went above and beyond. He is an asset to your organization"

"Work was done in a timely manner with complete explanation of what was done. Area was cleaned up neatly after each day of job. (two day job)"

"Great Service Professional staff"

"Terrence, who came to the house on this call, was very nice, and very competent."

"Very friendly and quick response but pricey."

"showed respect do good work."

"Good Service"

"Great group of guys good service prices too high"

"This tech found two filters one had about an inch of build up on it. In December your team supposedly changed out all filters. And service prior but it seems THEY missed these two I didnt know you dont replace filters any more starting 2023 but it was the cause of the issue and when you were including filter replacement YOU should have changed this filter and didnt"

"Tech explained every thing and what He service on our unit. very friendly ."

"No one gets a 10, sorry."

"Very good service,"

"The tech did an excellent job and fully completed the checkup."

"fast and efficient service"

"Cost no 1"

"Too expensive. Was quoted the equivalent of 32k for a new unit and yearly service"

"Very friendly and professional"

"Steve, the technician,was very professional and friendly. He not only fixed my unit but also gave me valuable information on how to avoid future problems."

"Throughout the years, the service experts have shown up when they are supposed to, the office personnel have been kind, informative, and all have given us the directions and information that we need to know."

"I had so many issues from poor communication, lies, promising, faulty work, and being tallied to in a condescending way. No one deserves to work and spend hard-earned money with a company that represents itself in a poor manner and treats customers so poorly."

"I'm happy with the service, but I am not comfortable with recommendations."

"I already recommended my friend."

"They were professional and did the work on time"

"The service provided has always met my needs. The technicians are professional, competent and helpful.. The office staff are also helpful and competent."

"I ordered a total replacement system over 2 weeks ago and have yet to have it completed. When the system was installed I was told that it still needed filters/cabinet. I was supposed to receive a follow up call to give me an update once they were received, which never happened. A few days later I requested a follow up because the system wasnt working properly. My downstairs was programmed for 72 degrees but never reached above 70. At the same time my upstairs area registered at 83 degrees even though it was turned off. The tech that came out said that my 2 upstairs dampers remained open and needed to be repaired/replaced. He annotated it and said I should be contacted a few days later which also never happened. Its been over two weeks and Ive called 3 times and not gotten any issues resolved. These past few weeks the weather has fluctuated between 29-79 degrees and Ive had to alternate between staying comfortable upstairs or downstairs. The maintenance team has always been excellent, but if I wouldve known that the installation process would be like this then I wouldve never ordered a new system from your company."

"Ecellent Service.Told me about fan motor bearing starting to go bad."

"The technician was very professional. He answered all of my questions and explained the service process so that I could understand."

"Explain why it was important that I really needed to upgrade my filter"

"Our tech was excellent, knowledgeable and efficient. He also got both units done even though the ticket was put in incorrectly for just one of them. He provided quality work and even fixed a couple issues that were left undone from the last time we had you guys out here."

"great and reputable services"

"Great customer service"

"I never have a problem with your service."

"Serice and work was excellent!!!"

"No longer replace filters. Thinking about cancelling service plan"

"Service provider was very friendly and timely."

"Felt ambushed when you sent a salesman with the tech"

"O time and accurate"

"Because Midland Air & Heating will do what it takes to get the job done."

"Professional service"

"Richard is the best. I trust anything he says about our unit because he has been coming here for years."

"Friendly staff. But prices were outrageous"

"THe technician did not even try to trace the problem. Never went outside to check it. Then recommended additional air flow which would not do anything for he problem Would have charged $1500 to put a large hole in my wall for ventilation that wasn't needed."

"I have never had a bad experience."

"Big pipe left in yard,"

"The Expert did a did a great job."

"I have always received professional service."

"Did not show up on the schedule day and did not call to let me know that they were not coming."

"Always courteous, always helpful and efficient"

"I have been satisfied with my relationship with Midland Air over the years. I feel comfortable recommending the company."

"On-time, professionalism, courteous"

"Great technicians"

"Best in Customer Service and helping me chose the system that was right for me"

"Great service and tech explained all that was required to keep my air flowing"

"On time. Clean installation. Picked up afterwards. Friendly staff."

"Quoted services were double two other estimates"

"professional, timely, new his stuff"

"Liked my technician. Did a great job and explained everything to me. Very nice."

"Quality and timely service."

"Every time someone comes out we are told we have a $8000-12000 problem and each time its a different problem. All it is for someone to come out to give a different sales pitch. We are sick of it!"

"Have been pleased with service."

"We trust Richard Till with our equipment. He is a true professional."

"Honest and professional"

"Ive never had a problem and theyre always accommodating."

"Provides excellent service"

"Service was available immediately and the technicians were friendly."

"Courteous technicians and office personnel. Prompt service."

"Courteous professional service representatives but my unit stopped working hours after he performed preventative maintenance"

"The price that I was charged was too much."

"Very friendly service and put my order in as a rush order because we were having problems with the old unit."

"He did an excellent job."

"The technician was thorough, professional, friendly, and addressed all concerns."

"Excellent manner in which he entered our home and provided quality service"

"Have been with Midland for 16 years . Has been a generally very good relationship"

"Excellent customer service and workmanship"

"compliments to company representative"s presentation and professional presents"

"they're professional at all time. they give you heads up when they're on the way. they do a great job"

"Wes provided timely, excellent service. He did not rush through the job. He even noticed that one of my vents was noisy when the air was flowing through it and immediately fixed the problem. I really appreciate his attention to detail. Please send him for my next maintenance visit."

"3rd service call since having the unit installed. Concerned if technician properly completed the installation and will continue to experience issues"

"MASE always does top-rate work"

"Learn this weekend that now we have to purchased the return filters. Noone reached out to us to let us know of the change. Midland Air Service used to cover for those filters."

"Worked very efficiently and thoroughly. Great work, and Justin was a pleasure."

"Was slightly put off by the financial guy that came as he seemed like he was trying to get as much money as possible. Even tried to say my other unit that was replaced in 2019 needed to be replaced! Thank goodness the technician kept him away from me."

"I've been very please in the timely manner that you guys response from the time I started using Midland heating and air as my service provider.and the technicians all or so friendly and professional when they enter my home"

"i've had Midland Air as my air condition company over 15 years. when or if i have a problem i call up and get results the same day. everyone is kind and polite. thank you very much Midland Air."

"Great service."

"The technician was very very knowledgeable"

"Our technician was friendly and professional. He pointed out problems we were having with our HVAC system and was able to provide solutions getting our system back in shape."

"We always receive friendly, professional service."

"Prompt, courteous"

"Great service and finished quickly"

"The service was friendly and he took the time to clean the outside unit and told me that I had the wrong size filter"

"I'm uncomfortable with service personnel coming in and out of my home with out knocking or announcing themselves as they enter."

"The technician was not friendly and appeared to have an attitude as if he wanted to be anywhere but fixing my AC. He provided no information when I asked about pricing and the repair itself im disappointed because this was my 2nd time in less than a year utilizing this company for the same issue"

"Good service"

"Great techs especially Richard! He is the best!"

"Ray was fast and professional and on time."

"Excellent service"

"NA"

"Midland Air Techs are professional, respectful, knowledgeable and quite courteous."

"Richard is excellent."

"They fixed the problem however the technician was extremely rude"

"Excellent customer service"

"Midland's techs are very professional, very knowledgeable, thorough, and respectful of our property. We especially like to work with Richard Till and Chant Craft."

"Great customer service"

"Our heat went out and I called Midland Air, who I have been using since 1974. Keenan and Robert came out and I decided it would be too expensive, to fix so we decided to replace the unit. Tyler Ivey, Skyler, Drew and Marcello installed a new unit and were very professional and did a great job. We were very pleased with their work."

"Brandon and Jerrod not only completed their visit timely, as promised, but they were both thorough and insightful. Every question was answered and solutions were found."

"We always receive terrific service."

"Professional and knowledgeable technicians."