Midland Air Service Experts Reviews

"Small things, like not calling me the day of install."

"Good customer service"

"Midlands air had great customer service and completed the job the next business day."

"Very disgruntled after being charged for a "nuisance call" on last visit. System we paid dearly to have installed a few years ago has never properly heated our home..Midland Air has been no help in alleviating the issue. We should not be charged for your inadequacy."

"I have yet to hear back from the technician. I asked for an estimate on duct work repair and have not received any thing yet."

"Great service."

"Very Dependable"

"Previous experience"

"Not in the habit of giving advice about home repair/service companies to people."

"Friendly, prompt , professional"

"The problem was diagnosed and repaired quickly."

"Timely and professional"

"Great technicians but quite expensive"

"The technician came when scheduled, and when I called about a problem with the initial repair, he returned the next day and made the necessary corrections, explaining what had gone wrong."

"good follow-through by managers and line staff"

"Integrity, Service before self, excellence in all we do"

"The technicians we prompt, thorough and professional."

"I am very happy with the technicians that service my heat/air. They are so polite"

"The service has been good and the technician was very professional and courteous."

"Midlands air worked with me when I was in a tight spot. Through discussions and negotiations they were able to meet me at a point that worked for both of us. Their technicians have been top notch and very friendly."

"Fast and efficient service. Polite and knowledgeable technician, Lee. The only thing that didnt make this a perfect score was the miscommunication. Dispatch wanted to get help to me sooner but there was a system glitch and no follow up."

"Professional service"

"Great professional service"

"They are very nice people and always on time. I wouldn't choose anyone else."

"I have had a lot of issues with this unit not working in the last two years. I never had an issue with the old unit for 15 years."

"Very polite and knowledgeable technician"

"I truly have enjoyed how courteous and customer friendly ,always making sure you get quality care"

"We have been a Midland Air customer for many years and have ALWAYS received great service."

"I'm proud of the service"

"The original tech that showed up first did not want to answer any questions or look at any of my concerns. There were some issues with the duct work and registers were rattling and would not open, but he said he would not put that on the report because he would only look at the unit. Other HVAC companies will provide a full report on the HVAC system so this can be shown to agents and owners. The second gentlemen that showed up in the Midlands SUV saved the day. Im sorry, I dont recall his name, African American gentlemen with goatee. He was extremely friendly and listened to all my concerns. He is an asset to your company with customer service. I was on the phone calling to speak with a manager, when he showed up and helped. He asked the original tech to list some of the concerns on the report, but he would not."

"The service technician was very thorough and efficient. He provided helpful hints and tips, as well."

"Good service"

"reliable and helpful"

"Service person was great. Good communicator, very professional."

"I thought the filter for my HVAC unit was overpriced."

"Knowledgeable and informative technician with great personality."

"Good ??"

"I'll hold my comments until the new system I got installed in November 2022 get the kinks worked out. However, I'm thankful the company is working to fix the problem. Thanks."

"Taven was excellent!! He fixed both of my problems with no problem."

"We ALWAYS receive excellent service from the techs at Midland Air. You will also receive a survey via US Mail."

"I sort of feel we were over sold with our current unit."

"Prompt and professional service."

"Vey professional and knowledgeable."

"Timely, knowledgeable, friendly and efficient technician .."

"Discuss everything with you, what you need, the outcome and the price."

"Hard working, polite, prompt"

"I appreciate Murph and Justin. They were very efficient and professional with accessing my plumbing need. The located the busted pipes/line and identified steps needed. Justin did an awesome job getting the pipes/line and line taken care of. He kept me posted with updates. Great job Justin!"

"I'm not happy at all that I had to pay $82 dollars when this is was related to a hvac program I am already paying monthly. Since last summer 2022, when blower was replaced, I only had one visit to replace air filters, somewhere in September or October. My problem was that heater stop working, then I was told that control board and furnace needed to be replaced or fixed."

"I have used Midland Air since purchasing my home in 2007 and have been quite pleased with their service."

"I am having lots of problems with my heat pump. I have had a lot more service calls for this unit than any previous unit."

"Nice people, hard working, neat and cleaned up"

"We are pleased with the technical support that has been provided."

"On time, estimate was correct, great technician!"

"Price and service"

"Chant did an excellent job recommending the solution you installed. Your installation crew caused frustrations as they struggled to install/startup the unit as it took them about a week. Then the garage head was replaced within a couple of weeks & deemed to be an out of the box failure? I spent 40 years in manufacturing with 15 years spent as a quality manager & I am a six sigma black belt. I am skeptical that the diagnosis is accurate."

"Professional technicians and staff."

"I feel the information I was given wasn't accurate or I would not have made the buying decision I made."

"I have received good service with your company. I appreciate how knowledgeable Justin and Murph were with how to handle my plumbing needs. Justin came in and took care of replacing my pipes. Awesome job!"

"Service was punctual & professional"

"Just started with the company. So far the technicians were punctual and friendly."

"I am just starting with Midland so it's too early to assess the company. So far, the technicians were punctual and friendly."

"Very knowledgeable, professional"

"Not sure"

"Your company is professional and dependable."

"They were very polite and did an awesome job"

"Spent $20,000 for 2 new units and a duct cleaning. On the Service Except plan. Just had a second duct cleaning in less than a year on Monday. And there is still a ton of mold falling out of my vents."

"Prompt, on time service. Didn't try to upsell anything, which I appreciate."

"I don't see the benefits I'm getting from this service. I have an air filtration system which I was told I didn't have to use filters but I actually do. And the person who came to do maintenance spent a total of 30 minutes in our house total. Asked him if everything was ok the first time he was up in the attic and he said yes. Went up a 2 nd time and now all of a sudden there's a problem. Not to mention he looked very disinterested when speaking to us his eyes were bloodshot red. Don't know what that was about. Not happy at all with the service. I called you to get my central air fixed, thought I was getting something better but I don't see that"

"Very professional and knew his job respectful"

"I have been a customer for a long time and for the most part have been satisfied by services provided."

"The staff was knowledgeable, courteous and friendly."

"The technician told me it would take 3 months to get the part. Another company got it and had my unit fixed within a week."

"Great service and a well run company+"

"With very few exceptions, the service has usually been very good."

"They do good work."

"I have not have any problems as of yet; I just which that the item did not cost so much."

"Tyler was courteous and knew what had to be done and did it fast and without complaint. You need more like him. I think he deserves a raise. He had a wonderful attitude."

"Always professional and responsive."

"very good and professional service"

"good service"

"Initial representative was not upfront with the companys service conditions."

"Excellent service."

"The representatives who came to complete the maintenance service were friendly, knowledgeable, and efficient."

"It was late in the day, seemed like the tech didnt want to be there. Every line of reason I gave he had an excuse to counter. Inadequate heat in zone one, he blamed the duct work ( which is new). I didnt have the issue with airflow in the 100+ degree weather with cooling the house, his response its been cold not like last year. He never looked at the unit, frankly I dont know what the hell I paid 82 dollars for. Horrible with no solution"

"The installation of my new HVAC was difficult due to the circumstances, but they were very professional."

"quick and reasonable service"

"Excellent work ethics. Years of experience in heating and air."

"Great service, fast and professional"

"The cost of it."

"The service technicians told me everything I would need to know about duct cleaning and UV lights and we're able to answer all my questions."

"He was pleasant and efficient"

"We had some issues with service in the past. The most recent service was very good."

"The job is not done yet"

"Received fast response to our problem & technician solved problem and explained what he did to correct it. Very helpful!!"

"Responsive, friendly, dependable, helpful, knowledgeable"

"Been with the company for many years and they stand behind the work they do."

"Service technicians always do a great job"

"I had called on Friday the 16th and got a confirmation email for a visit for Monday the 19th. On the 19th I received another call to set up an appointment for Tuesday the 20th. Was told there was no record of my call on Friday."

"Technician came on time and was very polite."

"Rick's expertise, professionalisn. and customer service was top-notch."

"Team member arrived on time, was very professional and keep me informed."

"Extremely nice people....but quotes for unit replacement are totally ridiculous. Having used your company for many years I was very disappointed with the prices and willingness to help a loyal customer with a challenging situation..primary concern was sales"

"very professional and efficient"

"The main reason is the cost.We are paying a couple of times more for our unit."

"Initially, when service folks came over, they said they are not allowed to touch or work on a Fireplace. Apparently the person I spoke to on the phone (Jin) did not tell them what I wanted. One of the assistants came back and said he could handle it. Took him about 15 minutes to Light the pilot and have the fireplace working. I didn't attempt that because I was afraid I would blow up the house. Cost me $82 for under 15 minutes for Raymond to turn on the fireplace. No special pricing for Seniors unless we sign the MA questionnaire. A number of seniors in this housing development."

"The guys were all professional and courteous."

"Service calls are always quick and effectively handled."

"Very professional, knowledgeable."

"courteous and prompt"

"Tech was great"

"Always very efficient and friendly"

"Richard is the best!"

"Terrance was very thorough and very professional"

"On time, professional and remedied the problem"

"they came, installed the equipment, cleaned up, and left. very respectful and explained everything to us"

"Fast service."

"my only complaint is that i had to call 3 times"

"The technicians are friendly, they don't treat you like you are just another customer, they also listen to you and answer your questions no matter how many."

"Quick response"

"Good job"

"Both technicians were professional and provided meaningful suggestions on improving the quality of air in the house."

"Very Professional Tech & honest advise"

"Service provided and attitude of service representatives."

"Great and quick servive"

"AFTER NEW INSTALLATION THIS SUMMER, AND NOW COLD WEATHER, i HAVE NEEDED THEM TO COME TWICE, AND TODAY, CALLING FOR A THIRD TIME. AUXILLARY HEAT COMING ON WHEN IT GETS BELOW 35 DEGREES OUTSIDE. IT BLOWS GOOD, BUT COOL AIR."

"I trust these guys and they always treat me well"

"Going into 4th week of having to turn unit on and off to cycle. Have electric units in 2 rooms to help keep chill off. You have multiple service requests but not fixed. If I answer honestly, it wont be good."

"Good service, but a little expensive."

"Outstanding service"

"Professional Competent"

"Prompt n professional service"

"We had you installed a new unit and we have had 5 times techs come out because we don't get heat. Set at 72 but it's 65."

"Great timely service"

"They was very informative and helpful"

"Ive had good, reliable service."

"They have never let me down when I have an issue."

"Excellent service"

"Technician was on time, efficient, courteous and thorough."

"Always reliable and on time, pleasant people."

"Satisfied work"

"Tech showed up early!"

"Service and know how"

"because the tech was good"

"I was having constant problems after my unit was installed since 2017. Wes and his helper did a great job installing my cooling coil and I expect not to have any problems from now on."

"Very professional. Never had a problem with any services I've received."

"Service provided"

"From my experience I got an overall good impression of the company."

"Courteous service and very reliable."

"Pricing is high and numerous emails and calls to schedule service or you would void my warranty."

"They responded the same day to my request and I wasnt even a customer. Everyone was helpful and very nice."

"Very friendly, very professional"

"Great service"

"Quick response"

"For 2.5 years , since installation ,, I have asked your techs to please get my circulation fan to work on manual setting. I received many reasons/ excuses , some laughably far fetched. This man fixed it. No story, just fixed it. 2.5 years . Winter would have 80 degrees in front room and 65 in back rooms and no way to balance it. $9000.00. He simply fixed it. Perfect!"

"The reason I didnt rate higher is because the bill or invoice didnt include an itemized bill for parts and labor. I have no idea what I paid for"

"Polite professional service technicians"

"Prompt service and the technicians were great"

"No complaints"

"Good service / polite service people"

"Bc we've got the same problem with the water & NOT a solution to the real problem as to why the water is pooling up!! My husband is having to get the water out!!"

"You sold me a damn expensive machine and all I've got is terrible. Just to start with, my HVAC supposedly controls humidity, but it does not. I've had enough of your technicians and sales guy Jerrod"

"Very responsive"

"Service was excellent!"

"Was here in a timely manner. Knew what to do"

"Prompt service & solved the problem quickly."

"Friedly, knowledgeable and professional staff"

"The technician that came to my house was hands down the best person Ive ever interacted with. I dont know what you pay him, but it isnt enough. He is the reason I would recommend Midlands air to people. I want to say it again, that guy was the true poster child of what customer service should be!"

"Professional and caring"

"very -profession"

"Great job, quick and his explanation of the problem was at my level of understanding. Thanks"

"Preformed task in a professional manner... reviewing all necessary points to insure heating is provided for winter months and removed compartments dirt and etc."

"efficient, pleasant technician"

"Service"

"My experience with the company was a hundred times better than before."

"Technicians are always courteous and professional. They make sure I know what they are checking and explain their findings before they leave."

"Thankful for the guys that install my system, the crew was very experience and respectful they gave my wife and I the royal treatment very, very considerate the team work together very well one thang that impress me is that they work right on through lunch didn't take a break l would to thank Cheif, Avery, Tyler, Skylar thanks a Million fellows."

"Brand new unit and it makes alot of noise when running"

"Straight forward professional service."

"Prompt"

"Respectful and knowledgeable. Took their time to explain what may need to be addressed and the conditions of our units."

"Mr. Wes (Supv)is very knowledgeable and answered all of my questions and concerns."

"Always professional and on time"

"Great service."

"Mr. Richard is knowdgeable, kind, timely and an asset to your company. I always request Mr. Richard. Please let him know he is appreciated. Thank you."

"I am a retired home builder & I have used a lot of sub contractors in my time. They were very professional & they knew what they were doing."

"Excellent service. Highly professional and courteous."

"Midland Air has demonstrated efficiency"

"No. One is perfect"

"TOO EXPENSIVE WITH PRICES"

"Too expensive."

"Terence was just fabulous! He has such a calm and engaging manner where he explained things clearly and immediately made me feel comfortable. Efficient and just wonderful. This was my first appointment with Midland Air after having used another company for years. Because of the kindness of the receptionist on the phone and Terence's level of professionalism, I have signed up for one of the service agreements."

"Great job but forgot to give me new filters."

"Trust the techs knowledge and skills. We are selling the house so not sure who the new owner will use. Of course we will give them your name and number. They did not do what I asked them to do but the realtor was to call back and get what we needed."

"Very dependable and friendly organization. They have always taken care of our needs."

"Friendly and prompt. Only issue is lights to keep mold out are too expensive"

"Prompt at reminders for service"

"Service representative was helpful & explained my concerns . Offered extra help ."

"I purchased my unit from them. It started to have problems immediately but they have gotten us through it"

"Weve used them for years and while we questioned some recommendations, overall we agree with their assessment"

"Tech was outstanding, friendly and professional."

"Very pleased with the product they sell. Great customer service. Installers did an awesome job!!"

"I talked with the technician over a concern I had, and he was very helpful. He was very professional."

"good service and unit repair"

"Great job and great people but forgot to change out my filters."

"he did a outstanding job"

"Knowledgeable Techs"

"Mr. Lee, was very kind, knowledgable & professional."

"I had some bookeeping issues with this recent service call. Richard, your best man, worked it out. I stay as long as Richard stays."

"Great service and employees"

"I received a message that the tech was on his way. He arrived on time, went about his business and had a device used to enroll me in an annual plan."

"Didn't get done what I thought would be done .."

"Service person came, put on his protective slippers, and went to work. Told us of a bad leak we had from one bathroom. made us get that fixed pronto. Thank you, !!!"

"courteous and on time"

"Good service"

"Chris did a great job!!"

"Knowledgeable, dedicated helped with me thermostat settings"

"Professional and courteous"

"Because he new what he was doing"

"Seem like every question was answered honestly"

"Good service in a timely manner."

"Thy was nice and they explained everything to me and was very knowledgeable about the job"

"The price for reconnecting severed wire by Direct TV who accidentally cut it and reconnected it wrong in my opinion was way overpriced for the time taken to correct the error."

"He earned it"

"Technician took care to not leave a mess and was efficient in tuning up our HVAC system."

"Everything I was told be customer service was a lie. I believe you guys are in the business of taking people as fools and getting money out of them. I will not work with this company ever again. I would not recommend this company to anyone! I had called customer service the next day. The lady gave me an attitude basically call me a liar, and was not understanding what I was telling her that the technician was telling me."

"Didnt clean out the ac, from the pinestraw"

"We had your company cleaning our duct system. I was told that it would take 5 to 6 hours and they were done in 2 hours. they left a mess at every duct they they worked on. not a good job"

"They have kept us warm and cool thru the seasons for more than 20 years we've been at our house."

"My issue was resolved in a timely and professional manner. The service technician knew what to do."

"Terrance is great!"

"Quality of Service"

"Your tech Chris was wonderful!"

"Know that I can count on technicians to do good job."

"I've used your service for a few years and I have been very satisfied."

"great customer service and honest technicians."

"the thing to do"

"Because Richard did an excellent job in checking my system and discovered 2 loose wires."

"Na"

"It's just hard to explain..."