Midland Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 6,655 Reviews
george R.
columbia, south carolina
ms brand B.
lexington, south carolina
"Brandon is a nice young man. He explained everything that was going on with the heater. Thanks"
angela R.
elgin, south carolina
"I have had Midlands Air doing maintenance for at least 5 years and every time the technician came out, they would put freon in my system. I thought this was normal, but I found out it isn't, and I had a leak. Why didn't the previous technicians catch that? I also found, by asking the sales guy who came out, that there are no records of the work done on my system, so there is no way to look back to see what was done on my system for all those year. Then, I am told that it is going to cost around $12,000 to do a new system and he can't break it out of what we would be paying for. Really?? And then he wanted to talk about a tankless water heater!?! There is no way I will use Midlands Air again."
david M.
lexington, south carolina
"Courteous and quality service"
jamil K.
cayce, south carolina
"Very detailed explanations"
mrs anderson A.
columbia, south carolina
mrs caldwell C.
columbia, south carolina
stephanie H.
blythewood, south carolina
mr seibel S.
lexington, south carolina
"Arrived, checked in with me, started the maintenance on unit. Informed me of possible water leak in crawl space."
thomas R.
lexington, south carolina
jim J.
columbia, south carolina
mr wilkes sr S.
columbia, south carolina
"Knowledgeable Representative"
tracy G.
columbia, south carolina
"They were on time, very professional, and super friendly."
moyer W.
columbia, south carolina
"i made a second call about two and half hours after my first call. service men arrived shortly after. i feel i should have received an update on estimated arrival time before the second call."
patsy J.
columbia, south carolina
"Brandon is always on time or a few minutes early. He is very friendly and answers all of my questions. Always willing to go above and beyond. I think your techs represent Midland Air Service Experts great and they keep your clients going back to you. Because Ive been fortunate to have Brandon as our Tech, we will continue to have Midland Air Service Experts as our HVAC go to for help."
christian M.
lexington, south carolina
"They were quick to get a same day appointment, and early in the morning at that. Quality customer service and experts at what they do. Highly recommend."
harvey M.
gaston, south carolina
"Apparently the tech didnt clean my coils even though I explained my system sometimes wouldnt heat. He said it was my filter and it needed replacing. The next tech came out and cleaned the coils so I will see if it works properly now."
mrs adams A.
hopkins, south carolina
"Due to the new monthly billing we will no longer keep the service maintenance with you. Prefer to make 1 yearly payment."
mr biddle B.
columbia, south carolina
"Always professional, polite,considerate and professional"
kim W.
gaston, south carolina
"Professional and informative"
gary S.
lexington, south carolina
"Very professional and informative"
christina W.
batesburg, south carolina
"efficient, clean and friendly installation"
mr mack M.
orangeburg, south carolina
"To service technician was very professional very manly and took time to answer my question concerning noise in my unit I have a split unit he checked upstairs and outside and he solved the problem in a timely manner I was very very satisfied."
kerry F.
columbia, south carolina
"The technicians were courteous and efficient."
tamara T.
winnsboro, south carolina
"Great job very professional"
s s welding W.
lexington, south carolina
ms williams W.
columbia, south carolina
"I'm glad I went with my gut feeling & got a second opinion. Your reps tried to sell me something that I didn't need. Your cost was going to be $12K and the company that I am using it will only cost me $300. Teach your reps to give the benefits of your products/services instead of lying saying that I need something that I don't. Hunter & Bobby were my reps & I'm very disgusted by your company."
toney L.
columbia, south carolina
mr holladay H.
irmo, south carolina
"The guys were pleasant, professional, steady and did that little extra that exemplifies quality customer service."
mr rockholz R.
columbia, south carolina
donna M.
columbia, south carolina
"Both gentlemen were very professional, arrived early, insured the install was properly conduct, and just took a little over an hour, as expected. Your people are the best in the Customer Service and Plumbing arenas."
joe D.
lexington, south carolina
"They did a great job and made sure everything was working properly before they left"
nell G.
irmo, south carolina
danny M.
eastover, south carolina
william c. P.
lexington, south carolina
"New system and no problems."
marvin O.
west columbia, south carolina
"Folks were very through and nice"
roselyne T.
lexington, south carolina
"Very satisfied with service this month. Not with service in November though. Too many service calls for a unit in its first four years. Hopefully the initial issue with heating has finally been identified and resolved."
lynda H.
lexington, south carolina
"There was no service provided. My service call instantly became a sales pitch, with my only option of purchasing an over priced unit and protection plan. They even used scare tactics to try and loop me in. We had a second person who came in and hes going to actually repair everything for less than $800."
margaret T.
columbia, south carolina
"The technician was very efficient and pleasant."
mr bartlett B.
columbia, south carolina
"Very professional and very informative."
mark j.
lexington, south carolina
"Gentlemen that did work were on time, Walked thru house and confirmed work to be done. Were very professional and were careful about working around furniture, etc.. And cleaned up afterwards. Give them a raise."
sean G.
columbia, south carolina
mr kratz K.
columbia, south carolina
sherrill O.
columbia, south carolina
"I think 90! is pretty damn good! 10 is the messiah I assume so or along those lines. This guy was a nice guy, on time, and assessed my vents and jacked up some more heat in the house. The details belong to him but he dealt with some kind of energizer to furnace. I can say it seems warmer in house."
connie C.
lexington, south carolina
"The service techs were on time, friendly and very help."
turn 9.
columbia, south carolina
"From the moment I reached out to Becka, to the completion of service, I was incredibly impressed with the customer service we received. We received prompt, professional service throughout the process. I never felt pressured into services or maintenance that wasn't necessary. William & Gerald not only did a thorough job of inspecting our equipment but took the time to explain what we needed to fix and why. I felt super comfortable with them the entire time and would not hesitate to recommend your company to anyone who needed services."
g2 and machine M.
leesville, south carolina
"The tech is great person, he did a good job."
anne B.
elgin, south carolina
"Salesman was very aggressive. Not five minutes after arrival he was telling me there was serious mold in the return unit which is only a little more than 90 days old; installed by Midlands. This was a serious distraction from the intended reason for the service; simply to ensure the new HVAC was functioning properly. Please do not send a salesman in the future unless I request one."
kay S.
chapin, south carolina
"Technician did his service. The RSC was a little pushy and I felt used scare tactics in his pitch. I knew I was needing a new hot water heater but since I didn't seem interested in advantage plan, RSC gave vague answers when asked about cost of heater if using plan and stopping after a year or 2. Just was told it depreciated each year. I purchased the heater and as he was leaving he said I might need a new hut (additional $400). He went to measure and never came back. Called later that evening saying heater would not fit my hut by 1/2 inch so additional $400. Also he kept saying when asked by my daughter as to warranty that it was 10 years. When I checked the papers, he said only 6 years. I will never let this happen to me again. I feel like I was pushed into making a purchase that day and he was not totally up front with me. I do feel I was taken advantage of."
mr addison A.
columbia, south carolina
"courteous, professional, identified problem immediately, explained problem, corrected problem"
mr faulk F.
columbia, south carolina
"Did there service"
ms l schwalenberg S.
lexington, south carolina
john R.
west columbia, south carolina
mrs steigerwalt S.
lexington, south carolina
leland G.
lexington, south carolina
paul T.
columbia, south carolina
"The installers were professional and kept me updated on their progress. I've had two HVAC systems installed by Service Experts and this by far was the best experience"
ms spires S.
columbia, south carolina
darrell Q.
saluda, south carolina
"They came out same day we called to report problem and got it fixed quickly!! Hoping it doesnt happen again though."
joshua S.
columbia, south carolina
lorene S.
irmo, south carolina
"Because he came right on out"
mr roger S.
lexington, south carolina
mr wells W.
irmo, south carolina
"Great Service as expected"
judith H.
lexington, south carolina
"This rating is for my GAS hot water heater which is what I requested when the quote was given to my last spring."
charles B.
columbia, south carolina
"There were some problems when the new equipment was installed, but Midland sent workers to make adjustments until all worked properly."
michael K.
irmo, south carolina
"Installed faster than expected, clean setup, even resealed ducts to remove leaks. Waited a month to be sure system worked well before submitting survey, it continues to perform perfect."
ms johnson J.
columbia, south carolina
lilith P.
ridge spring, south carolina
karen B.
columbia, south carolina
"Andrew and Majerle were absolute professionals and worked as a team to finish my project in a timely manner. They were friendly, courteous and expects in the field. So happy with the results!"
tony M.
columbia, south carolina
"Professional service but over priced."
cassandra B.
irmo, south carolina
"The technician was on time, very professional and informed me of service that is needed, which I have done soon,"
kari P.
lexington, south carolina
"Respectful and did their job and left."
ms givens G.
columbia, south carolina
"We had to do a recall service because the tech did not reset the system appropriately before he left. Our thermostats kept having an error message ."
mr watson W.
batesburg, south carolina
"Very Professional , prompt"
luisana G.
lexington, south carolina
"Very efficient and courteous. Thank you."
ms wood W.
hopkins, south carolina
"CHANT AND TAVON were my techs and they were top notch, very professional and polite. Very knowledgeable."
ms moore M.
columbia, south carolina
linda R.
columbia, south carolina
"They were determined to find answers and fix the issues."
richard B.
lexington, south carolina
"Great service. Very professional and helpful."
harry G.
irmo, south carolina
"Found problem right away, fuse blown"
mr ninesling N.
west columbia, south carolina
"Seemed far more interested in selling me a new unit than in repairing my existing one at one tenth the cost. Once that was resolved the repair went well."
edward M.
irmo, south carolina
"The technician was polite and very professional."
ms price P.
elgin, south carolina
mr coleman C.
lexington, south carolina
"Chris Turner is very knowledgeable, thorough, and pleasant to work with."
charles K.
lexington, south carolina
"knowledgeable, courteous, and professional."
bruce R.
columbia, south carolina
"Did everything expected & left the system very clean as well."
grabbatin G.
columbia, south carolina
"Leon & Eric were on time, professional and answered any and all ??'s we had. They were respectful of our property . A true asset to your company!"
edna B.
gilbert, south carolina
"The technician was thorough and professional."
margaret T.
columbia, south carolina
"The technician spent most of the day installing the duct work and it looks very good under the house."
mrs steigerwalt S.
lexington, south carolina
robert F.
lexington, south carolina
"Difficult problem was solved by Sr. technician, who came out to the house and tested components to eliminate the ones that were OK. Not the kind of thing that would be easily detected during a routine seasonal cleaning/check-up. Tested circuitry inside the unit; replaced a relay that had gone bad inside the unit. Methodical, patient work done during off-and-on bad weather! Was happy not to have to go through the headache and inconvenience of a full unit replacement. With the additional replacement of the inducer motor with a new one, we will hopefully get more than a few more years out of this one!"
jamie B.
irmo, south carolina
tina S.
columbia, south carolina
"Two techs arrived in two vehicles. They came to the door at 4:16pm. They asked me to turn up the heat...instead I showed them where the panel & register are located. I told them the size of the filter(20x20). They then went outside and them came back in at 4:27pm and turned my heat back down and told me everything looked good. When I quizzed them on how they could get it done so quickly they said there is not much that needs to be done on a gas unit. They also told me that they didn't have any filters and would put me in to have one dropped off. I haven't heard anything about that further. They left at 4;28pm. They were here all of 12 minutes. Did I get a proper review of my unit in that time? Was it worth the 2+ hours of my time I sat here waiting on them to arrive? I did hear sometime after 3:30pm that they were going to be late. So the burning question in my mind is when the other techs have been out here in the winter and have taken much more time to review my unit...were they goofing off? Or were these two guys in such a hurry because they were behind that I didn't get a proper review that I pay for? I'm a bit concerned about this particular service review."
tennille W.
lexington, south carolina
connie C.
lexington, south carolina
"The techs were friendly and answered all my questions."
peter Z.
aiken, south carolina
"They tried to rip me off by telling me I needed things done that didn't need to be done. And then their quote was laughably high. I had two other companies check out the system and also tell me how inflated the quote was"
becky W.
elgin, south carolina
"Both guys sent were prompt, friendly, knowledgeable, and just nice all around!"
mr felder F.
blythewood, south carolina
"Five service calls and seven technicians and still having problems. Sorry we decided to purchase zone board"
karen G.
columbia, south carolina
"Always satisfied with the service"
ms norris N.
lexington, south carolina
mr doctor D.
columbia, south carolina
"I was very satisfied with the work performance of Lee."
mr jeffers J.
lexington, south carolina
"Far more informative than the other service."
rebecca M.
chapin, south carolina
"Your technician would not have had to been out here but the half ass installation of the handler in the summer caused major problems. Never did get a follow up phone call from the installation supervisor either. This is not the first time installers have done a half ass job."
debra B.
irmo, south carolina
ms rentiers R.
west columbia, south carolina
"The tech was very nice."
brice K.
columbia, south carolina
"He came as requested and did something with the thermostat, but my wife and daughter felt that he did not really understand the problem nor provide an answer. Meanwhile, my daughter raised the temperature on the upstairs thermometer and seems to feel the problem is fixed. We'll see. If we do need y'all again for this, I will see to it that we have some real data to work with."
arlene J.
columbia, south carolina
"Our heating system hadn't been working for three days prior to Midland Service Experts putting in the new system. We were more than happy to have heat"
ms garnett G.
columbia, south carolina
lee W.
columbia, south carolina
russell M.
lexington, south carolina
"The inspector was thorough and sat down afterwards to explain what he did and what condition my system was in."
gary H.
prosperity, south carolina
"You came on schedule and performed the service in a timely manner."
robert F.
lexington, south carolina
"Last month a tech came out and performed maintenance and seasonal testing, and found nothing wrong with the unit. That same month, when temperatures dropped below freezing on a few nights, we had a problem that the unit would not run while temperatures were below freezing and auxiliary heat would not engage. A tech came out and replaced the motor for about $800. One week later, when temperatures went below freezing again, we experienced the exact same problem: the unit would not run when outdoor temperatures went below freezing and auxiliary heat would not engage. I was able to manually set the thermostat to emergency heat and for the fan to run, but I have to be awake in order to do that! The unit works as its supposed to as long as temperatures are above freezing, but below 32 degrees, the unit will not engage. This seems like a controller problem to me, or some sensor is freeing over and disabling the unit. The motor ran whenever it was engaged; there was nothing wrong with it. Furthermore, while the tech was out replacing the old motor with the new one, another tech came out and tried to sell me a replacement package of an entire new unit and warranty to the tune of about 21,000 dollars over 10 years. I could buy three brand new units under factory warranty over that time for that! But that isn't the point. The point is that the routine seasonal servicing wasn't enough to detect the problem, and when there was a problem only a week later when temperatures dropped, the attempted solution was incorrect and did not fix the unit. I don't want to have to keep paying for guess work and I don't want to be upsold and bamboozled while I'm trying to get it fixed. I want a tech to test the controller and I want to watch them doing it this time. If you can't get our unit running, I'm sure there is a company I can go with who can. Sincerely, Robert Folts"
mr makins M.
lexington, south carolina
"The 2 employees done an excellent job and was very professional."
candice R.
columbia, south carolina
mr jett J.
west columbia, south carolina
javier R.
lexington, south carolina
"Service was excellent. Technician bery courteous."
roy M.
columbia, south carolina
"He technician was on time, polite, and thorough"
barbara M.
chapin, south carolina
mr haddock H.
prosperity, south carolina
"Excellent Service and friendly technician"
shawnte B.
columbia, south carolina
mr farmer F.
west columbia, south carolina
"On time; efficient and knowledgeable."
robin G.
columbia, south carolina
"Everything was done in a very professional way. They were able to fix a few items that were not completed when new unit was installed."
william O.
columbia, south carolina
"The Tech came on time and did a very good job while he was here. He cleaned up after himself and went out of his way to fix one the vent filters that didn't fit properly."
flossie T.
columbia, south carolina
don G.
columbia, south carolina
"Excellent service and also recommended service options for the future."
nery N.
columbia, south carolina
mr donaldson D.
west columbia, south carolina
"The technician was courteous and very respectful."
virginia W.
columbia, south carolina
"Frank was courteous and very efficient."
joyce M.
lexington, south carolina
"They were fast and did a good job."
lewis B.
columbia, south carolina
beth C.
columbia, south carolina
"George was very professional and efficient."
dennis V.
lexington, south carolina
"Frank was very polite, efficient and informative"
mr mohundro M.
lexington, south carolina
earl M.
elgin, south carolina
priscilla D.
columbia, south carolina
"Arrived on time and did work in less time than had been estimated. Very polite and answere my questions. Put up with three dogs, one of which was very vocal."
mr austin A.
columbia, south carolina
francis H.
irmo, south carolina
"Very prompt and very courteous and knowledgeable."
maria V.
irmo, south carolina
"Very efficient"
mr riddle R.
columbia, south carolina
mr dekrafft D.
lexington, south carolina
wanda A.
lexington, south carolina
"They were not able to fix the problem at that time. Told me we would have to call when it happened again and they would have to come out again to fix. However the technician was explained everything and was extremely polite and apologetic."
mr roberts R.
columbia, south carolina
"Took a few weeks to get you here, but am satisfied with everything."
kay W.
irmo, south carolina
"I was extremely happy with the quick response and service. Chris seemed extremely knowledgeable about my new thermostat. He said when it was installed just a few months ago it had not been attached to the heat pump which was why I wasn't getting any heat. However, this am. I had to schedule another appointment for today because not only did the heat not come on but at one point cold air was blowing so fast the temp dropped about 4 degrees in less that half an hour. I really want this problem fixed. I"
michael P.
lexington, south carolina
"Richard is always great."
samuel L.
west columbia, south carolina
"The service representative showed up quickly and was professional. He was knowledgable about the problem. The problem was fixed."
mrs harvey H.
irmo, south carolina
"Get tech was thoughtful, patient, thorough."
mr stuckey S.
west columbia, south carolina
"Always great service calls for our biannual maintenance."
mrs. smith S.
columbia, south carolina
mr edwards sr S.
columbia, south carolina
"Your Technician #638 was very upfront and truthful when he covered every aspect of what he did to services both my Units. I do greatly appreciate his professionalism. Thanks!"
celestine D.
irmo, south carolina
"We were provided excellent information regarding the status of our unit and great recommendations."
marleah G.
lexington, south carolina
mr olshine O.
columbia, south carolina
"Service good. They flexed on price which was good"
joe T.
lexington, south carolina
evans C.
chapin, south carolina
mark S.
lugoff, south carolina
jonathan S.
columbia, south carolina
ashley S.
west columbia, south carolina
"Very nice, worked around my preferences and my schedule. Did excellent job and cleanup."
ms glen G.
lexington, south carolina
ms swindler S.
gaston, south carolina
"Chris was on time & courteousAlmost immediately after arriving he found my problem & corrected it I would give him a 10 star rating"
mr felder F.
blythewood, south carolina
"Treated professional and the knowledge the techs bring"
patricio A.
columbia, south carolina
"Prompted service and excellent work"
ms helen M.
lexington, south carolina
"Chris Turner was very thoughtful, efficient and polite."
mr wideman W.
columbia, south carolina
"Very knowledgeable tech."
regina H.
columbia, south carolina
"Mr. Robert Brown, was professional, caring, respectful and arrived on time. Also, Mr. Josh, provided assistance to Mr. Robert, about 30 minutes into my home visit. Great team work!!! Kudos!!! Happy Thanksgivings!"
greg G.
columbia, south carolina
"The technicians checked all of the HVAC areas and made corrections where needed. Very nice people!"
lee D.
lexington, south carolina
"It took you guys several trips to solve the problem. The furnace used fuel oil and multiple times you sent out a non fuel oil expert and yet followed that up with yet another non-fuel oil "expert." Also, we asked for work on the furnace, but multiple technicians wanted to point out a non-issue with the hot water heater, one time after being explicitly told not to mention the hot water heater any more. Annoying."
anthony H.
lexington, south carolina
mr redmond R.
elgin, south carolina
"On time and efficient"
joyce B.
blythewood, south carolina
"The tecnician were very professional and explained exactly what they were doing. Very courteous also."
linda C.
columbia, south carolina
"Very professional and thorough."
mr kelly K.
columbia, south carolina
"The tech knew his business and got right to the business at hand."
nayla A.
columbia , south carolina
"Professional individuals, came and did job quickly after estimate performed. Did a nice thorough clean of vents in my private residence. Would recommend."
jeremy P.
columbia, south carolina
mrs hahn H.
columbia, south carolina
"Both techs were knowledgeable, thorough and personable"
paul A.
columbia, south carolina
"The tech arrived within the arrival window and performed all necessary checks."
ms batson B.
irmo, south carolina
tom T.
lexington, south carolina
"On time, knowledgeable, fast service"
julie N.
irmo, south carolina
"Always great service and very detailed review of what was done"
mr biddle B.
columbia, south carolina
"Responded quickly, professional, and courteous"
lari H.
eastover, south carolina
ms davis D.
columbia, south carolina
kerry J.
columbia, south carolina
ida G.
hopkins, south carolina
charles P.
columbia, south carolina
"They were able to replace the unit the next day, no wait time!"
robert and lil E.
columbia, south carolina
robert K.
irmo, south carolina
"Good job and the technician was very professional."
adrian J.
swansea, south carolina
ms lockhart L.
irmo, south carolina
ms kerr K.
columbia, south carolina
marie H.
irmo, south carolina
"My service tech was polite and personable."
jeanne G.
columbia, south carolina
mr kennedy K.
elgin, south carolina
"Tech wanted a sale and not a repair. Diagnosed a bad 5k heat strip that were brand new, they apparently don't want to troubleshoot why strips weren't getting power."
jerri A.
west columbia, south carolina
"Prompt service & informed me everything done"
brian B.
lexington, south carolina
michael K.
irmo, south carolina
cathy D.
chapin, south carolina
"On time and great service"
scott C.
gilbert, south carolina
"Lee was prompt, attentive, personable and informative."
robert H.
orangeburg, south carolina
"Amir has been to my home a few times and always does a great job."
wendy J.
columbia, south carolina
"Technician did not state his name. It may have been on his clothing but I did not notice it. The only way I knew his name was when I received my customer receipt. Technician did not offer me an opportunity to address any questions or take the time to explain what he did with the unit. Even though on my customer receipt I can see what he did with the unit I still would have liked for him to summarize or explain to me in person what he did for the tune up."
ms gibbs G.
columbia, south carolina
mrs watson W.
columbia, south carolina
"Great communication."
wade K.
columbia, south carolina
"on time friendly told would get a new filter to install at a later time as the one in furnace was great and didnt need a new one now this was the first ck up and a filter was to delivered soon. not here yet"
ashley P.
lexington, south carolina
"Our tech was very polite and knowledgeable."
mr jackson J.
columbia, south carolina
"Technician was prompt and serviced unit in a timely manner."
debbie L.
prosperity, south carolina
"They did not have my size filter in the service vehicle to fit my unit."
vincent P.
columbia, south carolina
"Great Job!!"
mr hardee H.
gaston, south carolina
"Great."
bobbi J.
cayce, south carolina
"Chris was fast and friendly, he had our unit back up and running in time at all."
joseph r M.
lexington, south carolina
"Problem identified and solved quickly"
kenny M.
chapin, south carolina
ms hipp H.
chapin, south carolina
mr jones J.
chapin, south carolina
"George was very knowledgeable and found the problem immediately."
mike M.
west columbia, south carolina
"Tech did a very good job, friendly."
mr oberman O.
irmo, south carolina
"Amir was helpful and respectful. He was on time. He wore shoe coverings inside the house. He explained how the unit was supposed to function and encouraged me to contact Midlands Air if I had any other concerns or problems. However, I have concerns about the installation of the heat pump. It seems like the installation was sloppy and it is likely to need maintenance and repairs that would not be necessary if it was installed correctly."
cheryl B.
lexington, south carolina
ms constable C.
cayce, south carolina
"punctual, courteous, knowledgeable, proficient, detailed explanation to questions."
ann J.
west columbia, south carolina
"Professional and knowledgeable"
rebecca S.
gadsden, south carolina
melanie B.
columbia, south carolina
"The Tech was very nice and courteous. He remembered where both systems were located, and all my filters. That was really great, because he could do what he needed to do without interrupting my work. I really appreciated that. Thank you!"
dennis H.
columbia, south carolina
"Had to call them on two separate instances to come back and fix issues that should have been caught the day of the installation. The first time went 4 weeks before anyone came out and that was only after I called them. I can't believe there isn't a system in place to verify all vents work once the installation is complete before the leave the property."
mrs collum C.
columbia, south carolina
"The two young men that you sent were very capable. They checked every aspect of my heating system until they located he problem area. When they encountered a situation that was new to them they did the correct thing and called someone familiar with that part of the system. To me this is what a professional maintenance man does. If they are uncertain they ask for help and not feel their way 'in the dark' and hope they find the problem."
gerald M.
columbia, south carolina
"Technician was very professional and through"
mrs griffin G.
gilbert, south carolina
james L.
irmo, south carolina
"Your crew was quiet,profesional, and on time. We are VERY PLEASED."
kimber A.
lexington, south carolina
david B.
west columbia, south carolina
brianna R.
gaston, south carolina
"Was able to help quickly and solved our issue"
applespice A.
columbia, south carolina
diana G.
west columbia, south carolina
"It was what expected."
robert H.
west columbia, south carolina
"He diagnosed the problem quickly and efficiently."
diann J.
columbia, south carolina
"Technician was very nice & professional. Accommodated any question I had. Never felt rushed."
jay J.
columbia, south carolina
"Came quick and fixed problem."
ms harwell H.
lexington, south carolina
"Very thorough"
ms stabler S.
irmo, south carolina
mr boulet B.
lexington, south carolina
mr hines H.
columbia, south carolina
"Amir was prompt professional and courteous. He was friendly and put a good face to Service Experts, something that company practices and previous technicians lacked."
ms padula P.
cayce, south carolina
henry K.
columbia, south carolina
"tech was a pro"
diane F.
elgin, south carolina
mr mcneely M.
columbia, south carolina
"Professional and on time ."
ron B.
columbia, south carolina
"Very personable and efficient."
applespice A.
columbia, south carolina
"Great job!"
jim H.
lexington, south carolina
frances S.
columbia, south carolina
"The technicians were on time, friendly and professional."
andre S.
irmo, south carolina
tyler S.
blythewood, south carolina
william S.
west columbia, south carolina
linda M.
columbia, south carolina
rusty S.
lexington, south carolina
mr harmon jr J.
columbia, south carolina
"I asked if filter had been changed in unit as tech was preparing to leave. He had not. So he then asked if the filter was inside or out. He did change it."
elaine C.
lexington, south carolina
"Brandon was very friendly , professional and patient with all of my questions"
mrs lovett L.
columbia, south carolina
"Not equipped with part after giving code read out prior to service date. And time arrived was at the end of time allotted."
ms bailey B.
irmo, south carolina
"This is the best service calls I have had in quite a while. The panels on my unit were removed and unit cleaned properly. I have requesred Perth be my prefered technician in the future."
albert G.
columbia, south carolina
"When leaving I asked him had he changed the filter and he had not!!"
lovette L.
lexington, south carolina
"Very polite, efficient."
mr cole C.
irmo, south carolina
mr brooks B.
lexington, south carolina
"Knowable and friendly"
ms ratigan R.
columbia, south carolina
"I rarely give a 10, especially when its not my expertise"
ms burks B.
irmo, south carolina
alli S.
columbia, south carolina
"20"
alli S.
columbia, south carolina
"The tech came 1.5 hours after the service window. I requested a phone call before he came which didn't happen. He just showed up without a call. His accent was very heavy and it was difficult to understand what he was telling except that I needed a new unit. I asked that he send me the pictures he took. I paid him $99 and he left"
ms walker W.
columbia, south carolina
"I have no reason to complain. The men were helpful, professional, and pleasant. I always think Midlands is eager to "make a sale". You did it again. I hope I will not regret it. But yes, your men were professional and helpful."
bill B.
columbia, south carolina
"Called the day before service and confirmed repairs to be completed and also confirmed them with person that called me first thing in the morning. When tech arrived he was not aware of the things discussed . I called after tech arrived , spoke to a mgr and he confirmed repairs . After tech said he was finished I discovered he only did half the work . After discussion he agreed to complete. I question if he really did . You me call me at 202-577-6197"
mr brush B.
chapin, south carolina
"They discovered an issue that was covered under warranty and corrected it. Thats what good service looks like. Great job."
pamela W.
columbia , south carolina
"Just had ductwork done and our two technicians they were the best. Leon and Eric worked all day long they were so professional and had everything cleaned up after the job."
ms walters W.
lexington, south carolina
"After inspection I was told the heat exchanger was cracked and HVAC should be replaced, and I should probably not use the heat. Also was advised to get carbon monoxide detectors. We had another company inspect and they stated the heat was safe to operate. I purchased carbon monoxide detectors and no alarms have gone off. We are replacing the system because it is about 20 years old; however are using another company as we question the reliability of the Midlands inspection"
henry D.
blythewood, south carolina
"performed maintenance service, cleaned burner."
dena A.
lexington, south carolina
"Explained everything. Professional and courteous."
mrs mcwhorter M.
lexington, south carolina
scott C.
west columbia, south carolina
"Knowledgeable, clean and friendly"
paul M.
columbia, south carolina
"Bryan and Mitchell were prompt, professional, courteous and competent."
ms durant D.
irmo, south carolina
janice G.
columbia, south carolina
"Everything was good and the service was okay."
krystal S.
irmo, south carolina
"The technician was friendly and knowledgeable. He was also quick."
ms porter P.
columbia, south carolina
mrs pearson P.
columbia, south carolina
daniel C.
columbia, south carolina
"The technician was excellent, very nice and super polite. I was unwell the following morning when he returned to install a part outside of the house, and I didn't even have to open the door. But I wish I did so I could have told him how much I appreciated his prompt and polite service. Please pass that along to him if possible! Everyone at Midland Air, from the person answering the phone to book the appointment, to the call prior to the tech arriving (which is much appreciated especially if the home has dogs that need to be kept out of the way), to the techs themselves are top notch. With all the issues in the world today, with people being terrible toward one another, dealing with Midland Air is a pleasure, the service and kindness is like the 'old days' when people had manners and dignity. Whenever I've had questions about anything to do with our HVAC, the techs eagerly answered my questions, looked me in the eye, and even gave recommendations on how to get the most from my system. Obviously you are doing something right at your company, because you manage to hire nice friendly people and your staff are clearly happy to be working for you, which tells me that you treat and pay them well for their labor which is also important to me, that I know that I am doing business with a company that is ethical towards the workers they employ. Thank you!"
herman N.
lexington, south carolina
mr paul P.
columbia, south carolina
"On time, very thorough & friendly. Service technician explained what he was checking & what he did."
mike R.
blythewood, south carolina
archie W.
orangeburg, south carolina
"Damage to home and all work not performed"
mike B.
lexington, south carolina
"Very Professional"
mr trickey T.
irmo, south carolina
nancy M.
lexington, south carolina
"Check Everything and gave me a list of everything. Great job!"
kevin w B.
lexington, south carolina
stacey D.
columbia, south carolina
"Very professional and answers all my questions about the new unit."
mr hampton H.
columbia, south carolina
mr f king K.
irmo, south carolina
ms whetstone W.
columbia, south carolina
christine E.
lexington, south carolina
"Parth answered all my questions in detail and went out of his way showing me a few things. I want Parth to be the one that always services my house."
ms rose R.
gaston, south carolina
"needs to be more careful when in a mfg home. almost broke the frame from off of return closet."
robert A.
lexington, south carolina
"Good service technician"
mrs nelson N.
lexington, south carolina
ms kesling K.
irmo, south carolina
"It was easy to schedule my appointment and also they let you know when the tech is on his way. Amir, the tech, was very friendly, knowledgable and explained everything he was doing on the visit. Also asked if I had any questions or concerns before he left. Very personable man."
ms hippen H.
chapin, south carolina
"Easy to schedule, on time, great job"
mr gurley G.
columbia, south carolina
nick K.
west columbia, south carolina
melissa D.
columbia, south carolina
mr verta V.
gaston, south carolina
mrs summerour S.
little mountain, south carolina
"richard is the best. always polite and answers any question in terms I can understand."
larry N.
columbia, south carolina
marian E.
columbia, south carolina
mr hyman H.
columbia, south carolina
"Richard was good, but he left the thermostat set to "Heat" and that was a fairly hot day."
ms tosi T.
lexington, south carolina
james S.
columbia, south carolina
"Complete satisfaction"
mike C.
columbia, south carolina
"The technicians who came to the house were on time and friendly. They explained the work being done."
mr john R.
columbia, south carolina
"First visit by new technician"
ms kerr K.
columbia, south carolina
"The whole team from office/scheduling staff all the way to Richard, and Harold including Abby, Amber, Nicole, and Dena are THE BEST!!! They care and are are always pleasant and professional."
joe R.
columbia, south carolina
mr vaughn V.
lexington, south carolina
"Professional Job"
robert M.
leesville, south carolina
"Chris Turner was extremely professional and did a great job servicing our system."
ms arney A.
chapin, south carolina
"Did his job very efficiently."
delaine C.
west columbia, south carolina
"Both guys were very knowledgeable about equipment. Very courteous to me."
myriam R.
columbia, south carolina
"Glad we chose Midland Air to install and service our beautiful new HVAC system. Corey and Rick are champions of excellence, and the company walks the talk with the 100% satisfaction guarantee. Would definitely recommend to friends and neighbors!"
mr burgess B.
west columbia, south carolina
"Always room for improvemnt"
mr warren S.
lexington, south carolina
"quite expensive for warrantied parts ,labor I mean"
gene W.
orangeburg, south carolina
"Professional and worked hard"
tracy G.
gilbert, south carolina
"Excellent customer service. Kept us informed each step that he was doing"
ida D.
columbia, south carolina
"Received a called before arrival he was on time answered questions with patience and understanding made eye contact and was friendly"
ms maybin M.
irmo, south carolina
"Service was quick and Brandon knew what he was doing!!"
patrick M.
blythewood, south carolina
mr maberry M.
lexington, south carolina
"did not check the outside equipment, seemed like more interested in selling me something."
smith C.
hopkins, south carolina
"Tech came out. Told us we had a bad blower on our commercial unit. You just installed our new unit. It was a piece of duct tape stuck in the blower. $1400.00 replacement was unnecessary. Very dissatisfied with the service."
bill N.
columbia, south carolina
ms ammerman A.
lexington, south carolina
edward H.
columbia, south carolina
"Excellent customer service"
brett D.
irmo, south carolina
"Friendly technicians who thoroughly explained what services they performed."
mr ninesling N.
west columbia, south carolina
billie B.
irmo, south carolina
edwin B.
chapin, south carolina
warren K.
lexington, south carolina
elizabeth U.
columbia, south carolina
"Technician was professional and friendly. Work was done on time."
michael J.
columbia, south carolina
"one time. Very professional. Prepared the area and cleaned up afterwards"
mr ryder R.
lexington, south carolina
"Richard is always excellent"
mr berry B.
columbia, south carolina
"Very informative and professional. Provided me with answers to my questions and explain things pertaining to unit I was not aware of"
mr guerrera G.
prosperity, south carolina
"Was on time, Did a great job"
teresa R.
columbia, south carolina
"He left my outside patio in better shape. He swepted too. Very professional"
scott L.
lexington, south carolina
"Chris did the work efficiently and satisfactory"
cherare R.
columbia, south carolina
"Good service"
william M.
lexington, south carolina
leon R.
swansea, south carolina
"He provided information and explained all details to where me and my wife understood. He is a great people person."
mr saunders S.
chapin, south carolina
jeanny R.
lexington, south carolina
"We have not received much of services yet to really rate it, but with the past 2 services it was ok, so giving the rating."
robert S.
cayce, south carolina
mr bisset B.
chapin, south carolina
"Lee did not volunteer information on the overall operational condition of the units."
mr bethea B.
lexington, south carolina
"Service Tech was very professional."
mr mckenzie M.
columbia, south carolina
"The technicians were very friendly and helpful."
mr miller M.
columbia, south carolina
"Richard provided excellent service. Pleasant and efficient.Always wore mask, shoe covers when entering house."
mr kelly K.
columbia, south carolina
"He took care of business. No wasted time."
wendy W.
lexington, south carolina
"On time and thorough"
dawn M.
lexington, south carolina
"Technician showed up on time, was very courteous, and knowledgeable about in install."
ryan C.
lexington, south carolina
stacey D.
columbia, south carolina
morgan S.
columbia, south carolina
"on time, appeared to work efficiently; however no summary of what was done"
elaine B.
cayce, south carolina
mr lyerly L.
columbia, south carolina
kalon M.
irmo, south carolina
mr huger H.
irmo, south carolina
ida G.
hopkins, south carolina
"very professional and friendly."
ms hunt H.
west columbia, south carolina
bruce H.
lexington, south carolina
"Prompt, on-task, & friendly"
chad R.
chapin, south carolina
patricia L.
west columbia, south carolina
"Chris Turner did a complete inspection and fixed any issues."
juanita C.
columbia, south carolina
"Ver Went straight to the problem and was very knowledgeable."
ms brand B.
lexington, south carolina
ms milliken M.
columbia, south carolina
"rep answer my questions and was very helpful ."
jeff P.
lexington, south carolina
"Tech was courteous and thorough with the HVAC inspection/cleaning."
paul M.
lexington, south carolina
"10 years history"
jed S.
chapin, south carolina
"Awaiting filters."
mr brown B.
irmo, south carolina
"Great and prompt service"
mr sells S.
columbia, south carolina
"Customer service quick turn around for fixing my request."
pat M.
columbia, south carolina
"Satified"
james W.
elgin, south carolina
mrs mangum M.
west columbia, south carolina
mr campbell C.
gaston, south carolina
lowell R.
west columbia, south carolina
"Technical service was good shows up on time very professional"
ms collins C.
hopkins, south carolina
ms richardson R.
columbia, south carolina
ms hipp H.
chapin, south carolina
lily P.
columbia, south carolina
"The Tech did a good job and explained what he did very well Mr Frank"
mr chappell C.
lexington, south carolina
"I received a call from the local office asking if the tech could come early.(12;40)so i made arrangement for someone to be at my house then......my appiontment was set for 2;00...4;00.....he got there at 4:00.....i called two times asking where he was at....they told me he was on the way......when i ask the tech what happened he said he did not know what i was talking about"
sarah B.
irmo, south carolina
"Lee was early, very professional and gave me helpful tips on my thermostat."
jerry D.
lexington, south carolina
"Nice touch to have technician wear the booties when entering home. Very thorough and polite."
mrs cooper C.
columbia, south carolina
"Brandon is excellent at doing his job. He fixes the problem & lets u know if something else may need fixing at later time..I trust him.He is very nice."
dargan R.
columbia, south carolina
"Prompt and efficient"
harold P.
lexington, south carolina
"Nice, friendly and did their job."
mrs buckliew B.
columbia, south carolina
mr burrill B.
columbia, south carolina
"Happy with overall service. Very happy that you came out the very next day. Wish the tech would have asked me about replacing the other fuse while he was there."
jonathan M.
irmo, south carolina
courtney P.
blythewood, south carolina
"Timely arrival, professional, and knowledgeable"
mrs. becky H.
chapin, south carolina
"Chris seemed very thorough & worked hard while at our home. I had to leave before Chris was finished & he told me Midlands isnt doing paper copy of results of your time cleaning & checking our unit, etc. Is there a written report on exactly what was done