Midland Air Service Experts Reviews

"The quotes I received were outrageously expensive! I have gotten quotes from two other service providers that came in at half the price of your lowest quote."

"Good customer service"

"I had my water heater relit took him less than 5 minutes then poof he was gone!"

"Wonderful service."

"Parth the tech was excellent and informative and very professional. I use your company every year for tune ups and referred my mom Margo Means who bought a new HVAC last month."

"I had an appointment and even got a courtesy call that he was on his way. He explained things to me and was friendly."

"Efficient, professional, courteous and prompt servicce"

"Technician provided good service"

"Our technician Brian is awesome! I've asked that he be our preferred technician from now on, he's polite and vey knowledgeable a great part of your team!"

"Always kind and efficient"

"prompt, courteous service. and very thorough"

"The situation was handled in a timely manner and the technician was very polite and professional."

"Took care of the problem quickly and pricing was fair."

"Tech was very knowledgeable and friendly"

"I was able to get service the same day. My technician, Steve, was the best! He was courteous, professional and extremely nice."

"Knowledgeable and friendly"

"The price was fair and the work was done well."

"Professional and quickly got out to fix our AC unit when it wasn't working."

"Good professional service and no pressure"

"Eric is the best tech we ever had from Midland Air. He is a good analyst in finding out what is wrong with a system and in deciding on the best solution. I appreciate that your office had Eric return to our house the day after his first visit instead of a different tech since he had all the knowledge about the upstairs system and its problems."

"Explained issue thoroughly and fixed issue."

"Pleased!"

"Service technician and company provides what I need"

"Great customer service, the technician that came out was very helpful and friendly and explained what was wrong with my a/c unit."

"Came same day I made a call"

"The response was fast . The techs were professional, respectful and informative ."

"The tech guy Steven was very helpful and nice to talk with."

"Excellent early service that was quick and efficient."

"Prompt, professional response. Completed repair on arrival."

"Friendly and precise"

"Technician was friendly, professional, thorough and knowledgeable."

"My wife has been a customer as for me Im a New Customer?"

"Quality of technicians work varies widely. And I dont like being pressured to buy a new system or pay for add on services."

"Quick response time."

"Zero since of urgency in trying to get AC fixed when its been over 100 degrees. Feel like could have told me exactly what parts I needed and I could have ordered from Amazon and had it in a day or 2. Its been close to week now."

"Great customer service"

"Ryan did an excellent job even though it was late in the evening."

"Very professional, friendly and knowledgeable."

"This heat pump is only about 2 years old, and had a problem, going out on Monday afternoon. I called early Tuesday morning, and a Wednesday afternoon appt was scheduled. They had to order a part and said they would be here Friday morning. It is 12:30 and we haven't heard from them. We have a big group coming Saturday morning for a breakfast in our home, and the upper level has no air conditioning. The email we received didn't say what needed to be done, and listed 2 heat pump units, and 10 solar panels. We have the 2 units, but have 15 solar panels, so we couldn't understand what that pertained to. I had to call the office for an explanation, which wasn't on the emailed receipt."

"tgreat service"

"Tech was very professional and came within time frame."

"Professional and courteous"

"I recommend Midland Air because customer service was quick to help and the technician was very polite and respectful to my home and family."

"Team members should have removed shoes or use covers before walking on my carpet"

"The young man was very customer friendly helpful understanding and willing to do a excellent job and i was please with everything he provided to help us with our AC system"

"The Technician was very friendly, professional, and on time. He provided accurate insight into various aspects of the situation with my unit. Plus he was patient in dealing with me."

"Richard always takes the time to explain what he's doing and why."

"The technician said the compressor on heat pump was locked down and said I need to purchase a complete new heat pump. I then called All American Heating and Air. Their technician replaced the capacitor, for $260. Now the heat pump works like new again. Thanks to All American Heating and Air for being honest and knowledgeable. I will never call Midlands Air Service again."

"The office personnel were in contact with me throughout the day to let me know that the serviceman was running late. They called once to let me know the repair person was running and once again to let me know that the repair person would be at me house soon, which he was. I appreciated those calls."

"I like the promptness of getting to my concerns. I like what appears to be a thorough assessment. The labor is astronomical, a reason to research other places for future service."

"Courteous and professional service. Reasonably priced as well."

"Very professional and thorough,"

"I've been having trouble with my hvac unit. The technician said the unit is fine, but my air still can't keep up with the temperature outside. Nothing was "fixed""

"Service expert was knowledgeable and offered great membership options"

"good service"

"Great communication before during and after the appoitment."

"My air stopped cooling the house again two days after the service."

"Excellent service, recently purchased a new unit, the install went very well. The main reason is Brandon Brooks our regular service technician is excellent."

"Brian was highly professional, courteous and friendly"

"Good response time to my service request!"

"The technician was very polite and answered all my questions."

"Great customer service."

"Things have been better lately, but in the past I felt pressured by the technicians scare tactics to purchase upgrades or new equipment."

"Great Service"

"The last time your techs where at my home for a service call. They were the ones who turned the mold system off. So, I had to call you to do what should have been done before they left the last time they where here."

"Poor service. Continued problems with drip tray due to incorrect install. UV light also short circuited due to incorrect installation, immediately after unit was installed. All attempts to get it fixed have been ignored."

"The problem I had , was asking for a later call , closer to 9:30- 10:00 am rater than 8:am . This was taken by a rep on the phone , but of course Terrance showed up just after 8 am . So communication problem somewhere ...not the technicians fault . He did a great job."

"Good service, quick service, nice people."

"Service is good but always incomplete. My maintenance service is always scheduled but they rarely bring filters. I was told by the technician on Tuesday that he wasnt the schedule technician and someone else would bring the filter later that day. Today is Friday and still no filter. I called today and was told someone might make it today or sometime next week. Why do I have to wait when I scheduled the service. I am very dissatisfied and really thinking about going to another company that is reliable and trustworthy."

"You have consistently provided good, prompt. professional service that met my needs."

"The service tech was vert thourough"

"The technician that came to my home is always very respectful to me and my home. As long as the same technician comes to service my heat/air I will stay with your company."

"Service personnel!"

"very professional"

"Quick efficient"

"I had a scheduled appt which I setup online with a confirmation email. However, the office per the technician gave him a different time slot so I was not provided any help."

"Timely dispatch. Timely repair."

"Eric was Very efficient and Nice."

"Service was prompt, the technician was kind and knowledgeable. He also spent time explaining the issues with the unit and solutions available."

"The job was completed on time."

"was told I would not be charged for a service call if I joined a membership that I was supposed to be emailed from secretary. never received it so was charged 99 dollars for tech to tell me pretty much what I already knew"

"The unit was finally working great. But, after service the upstairs handler was louder than we ever have heard it. Also when set to cool to 76 it runs off and on tilb reaching 75or 77 on thermostat."

"Reasonable price and fixed problem."

"Terence was professional, thorough is assessing the problem, and quick to addressing it. Lexington traffic held him back a bit but he arrived close to the promised timeframe."

"On time arrival and qualified technician."

"Service was what I expected."

"He was very informative"

"You came the same day; and although the air conditioning wasn't fixed that day, it was fixed timely."

"Professional, friendly, knowledgeable and quick service."

"Rich is the greatest. Caring, knowageable and professional."

"Professional and timely service. Donovan was very professional abd respectful of my time and property . K9"

"Excellent and professional service!"

"everyone is very professional"

"We were scammed. The Midland Air Technician said our entire heat pump system was dead and needed to be replaced and it had no freon so a coil must be leaking and would need to be replaced for $4500 or a new system was needed for anywhere between $12-22K. They left and said thats the only option other than adding more freon for $800 but said it would probably be gone again by the next morning so they wouldnt recommend it. Since the price was so high we called another company that same day for a second opinion and they came that night and diagnosed the issue as an overheated motor and that is why the compressor wouldnt come on. He showed me on his gauge that we did actually have freon and even said he didnt know why were told we didnt. He was able to fix the problem and we now have a working AC without having to replace anything. I would like a call back to discuss this and my money for the Service Call to be reimbursed."

"I have used the service for years. I have a long-term contract with them. They are technicians always get the problem resolved."

"The technician was very thorough even though it was raining out. The only bad thing I would say is he did not change out the filter."

"Great Service."

"They were very professional"

"Very friendly and helpful"

"The technician was very professional. Great customer service. I will definitely recommend."

"Completely dissatisfied with the resolution of a leak that was caused by the incompletion of our AC repair. We expected someone to take care of the damage that was caused by the AC leak that occurred AFTER the Midland Air tech left our house. This leak started after he left and stopped when we discovered the leak and turned the AC off. I'm very frustrated with the follow up and the inability to take responsibility for what was a result of the repair."

"he knew what he was doing, fixed it quickley, air was working again. whoever put replacement fan but in wrong part, told me everything going on. nice person."

"Chris is very knowledgeable and explained everything clearly."

"Great times available, helpful knowledge, diagnosed areas to keep eyes on and how to pursue, quick to make repairs & maintenance, thanks."

"Midlands Air prices are a little high"

"Professional and on time"

"professional, friendly and informative"

"good service"

"Your service staff, Richard Till, have always been very efficient and accurate in the care of my equipment. And, the service is provided very quickly after I call in. My most recent repair was done in the same day I called. And, the young man who came to service the unit found the problem quickly and fixed it."

"The technician came out quoted me $1100 on Friday. When I called on Monday to get the job fixed no one would call me back. So I called another company out. What you technician said was my problem wasnt even the actual problem."

"Technician George was out on May 2, 2022, to clean and maintain unit. It was not done. No cleaning was done until Technician Brian was out on May 25 and did the proper job. Brian is the only technician I want to work on my unit. (The ladies who answer your phones need better training. Their work is not satisfactory)."

"Overpriced"

"you guys were friendly and informative"

"This is the second or third time that the technician has showed up without the proper filters. I was promised a return call so that they could send the right filters but 3 days later I have not heard anything. Changing the filters is supposed to be part of the service but I find myself having to request this each time."

"I was told that I was low on refrigerant by your technician and that I had a leak. He told me it was not worth the money to find and fix leak and suggested I buy new unit. Ive had 2 other companies come out and say that is simply untrue. He also left the caps off the unit which doesnt help the leak he was trying to sell me."

"I would of had to of received service to be able to recommend. I called on Saturday Morning 5/21/22 in the morning to make an appointment. I was told tech would call me to schedule. On Sunday 5/22/22 I called again and was told I was on the books to be seen on Sunday and that the tech would call me ASAP. Not once did I get a call to schedule service. Here we are Thursday 5/26 and I have yet to receive a call to schedule service. I had to call a competitor to come out and address our air not working."

"Service tech was very thorough and explained everything he did."

"All positive"

"Once Amir showed up I knew my problem was going to be resolved!"

"Always good timely service"

"Technician was very knowledgeable and explained everything thoroughly"

"Great service."

"Good service and clean up when they finish"

"Customer service is awful"

"Very professional and knew his job"

"overall good job"

"I called at 11 am, technician was out by 2, problem was fixed by 3 pm. Excellent customer service throughout the whole experience."

"These guys were professional and patient"

"Steve was prompt, arriving early in the proposed time frame and he was very knowledgeable and informative about my options."

"Brian was great, trouble shot the problem quick and got our air going again! He was very nice, professional and knowledgeable."

"Lee was on time and was a very pleasant technician. I was very satitfied with his work."

"Same tech. who has serviced previously 2 or 3 years. Friendly, knowledgeable, proficient. Did not have to ask for him. Also, phone reception is exceptional."

"eric was very through"

"Came to provide service within hours of our plea for help"

"Service was great."

"Replaced my unit very quickly! All pleasant to work with! A 5 star crew!"

"They were on time, professional and easy to work with."

"they did a great job."

"Knowledgeable, courteous"

"Donavan was very polite, courteous, and professional. When greeted, from the time he came to the front door all the way through completion of the service Donavan was absolutely GREAT. He is to be commended for his knowledge and professionalism. I am thankful he was Service Expert attendant. I would like to request him if possible for future services. To Management, please know you are fortunate to have such professional young man as Donavan. I am sure he will advance as he continues to provide such excellent service. Promote him now, I am sure he won't disappoint you and he deserves it."

"The representative that serviced my call was for a "tuneup" however I was having a problem with the "outside unit" not turning on and cooling the house. I was advised that the repairs needed consisted of a "relay switch" needing replaced and that the compressor was shot. Since that time I called my Home Warranty company, for obvious reasons. The compressor is fine and working properly. Believe I have wasted my time and money with Midland."

"The technician did everything correctly, I assume. But the unit requires an unusual filter, which he did not have on board. I suppose the company computer should have noted that this peculiar filter was needed, so he would be prepared."

"Had service techs at my home in an hour after I called about getting cool air. Brandon and George had the problem diagnosed and corrected in 15 minutes. Way to go guys. I have used Midlands Air since purchasing my home in Lexington 2001. Don't plan on changing now, have a maintenance contract with them."

"James/Mitchell did a wonderful job on replacement of my a/c unit thanks guys I will always recommend Midland Air!"

"The technicians were very thorough & knowledgeable."

"Donovan was knowledgeable, polite, and did exactly what he said he would do. He closed the doors when entering and exiting. He did not leave anything open on my units and no missing screws. He did his job well. I will stay with this company as long as the technician they send out is as professional as him."

"They were very courteous prompt on time very professional"

"I have been very pleased with everything up until my heating coil got a leak. I have called twice with no call back. The technician told me he was going to check on the part and call me back. I never got a call, so I called twice and both times I was told they would call me back. Still don't have an answer."

"Lee was friendly, polite, super knowledgable about his work, and he was clean and completed the motor replacement very fast."

"NA"

"Overall, service went well, but I was kinda of taken aback when Parth asked for my credit card information to write down in order to renew my contract. My maintenance plan does not end until Sept '22, so I declined to give him my informaation. Is this something that is normal in a maintenance visit?"

"Ryan WAS GREAT!!!"

"service was neat, efficient , courteous and service expert kept me up to date on work that was done."

"technician was courteous and thorough"

"Very polite and professional"

"Mittchell and James were great!"

"Job went as planned"

"Technician was very knowledgeable and courteous."

"Multiple calls requesting completion of 9/21/21 ductwork replacement at the same time tech replaces TXV. no updates on order of TXV part, no work notes listed for the ductwork even after requesting the customer service rep please add notes. I found the process inconsistent and unpredictable. The technician, Chris, was extremely knowledgeable and even offered to complete the ductwork by tying in the supply line to the trunk as requested. However, he found the outside coils filthy and had to clean them for an hour, something that should have been taken care of by the bi-annual service visits (the last being February 19th. The TXV was not the issue after all, but obstructed coils. After the cleaning the system operated well. It makes me wonder what service I am receiving from the bi-annual visits."

"Service technician was very professional, and even cleaned up his work area after his work was done."

"Efficient and friendly"

"Lee was timely and very respectful. He got the job done and also explained his findings!"

"Jared was Fast and professionalknew what was wrong and fixed it right away!!"

"Both employees that came by for quote were very nice and knowledgeable. They took time to explain options. Our decision came down to price. We got same product at lower cost. We didnt try to negotiate b/c of price difference. We will recommend midlands in future along with company we went with."

"Even though I had to wait a few days for the part it was a quick fix."

"As a team, they diagnosed the problem, provided my alternatives and equipment available along with prices for each alternative that allowed me to make my suitable answer of the issue. Then got the equipment and installed the need equipment professionally in an very show time frame."

"Great customer service. Very friendly and informative"

"They came out right away and were very clear about what my options were."

"From the start to the finish a great job."

"Technician was polite, completed his inspection and moved on to his next call."

"I had no ac in my house when they arrived. Both units were down but after your technicians worked on them both were blowing cold air. I was very happy!"

"He did not clean the unit like is usually done at this time of year."

"technician was great, he did a few things others have not. very nice and helpful when i asked questions"

"Quick and easy and he even provided a tip to keep the air working properly throughout the summer."

"Mr Hunter and Mr Lester was here the day before didnt fixed the problem which caused me a miserable night and wasted day waiting on a new technician to fix the problem. The new tech Mr Joseph make everything work fine before he left the house"

"Arrived late, but finished quickly.."

"Always on time, polite, and good job"

"Frank was professional, courteous and efficient."

"WORK NOT COMPLETED and MANAGEMENT WILL NOT RETURN CALLS AFTER LEAVING MULTIPLE MESSAGES WITH OFFICE STAFF."

"Friendly, professional, and knowledgeable"

"Richard Till is the reason I continue to use Midlands Air. He has serviced my unit since I purchased it, a decade ago. When Richard leaves or retires, I will review my options for HVAC service."

"Very satisfied"

"Very good customer service experience."

"Ryan came out and did a FAR MORE INTENTSIVE check up on BOTH my units.He did things that NONE of your past Technicians EVER DID..I HIGHLY RECOMMEND him.,also I want Ryan ONLY next time I need my units inspected or repaired!!!!!"

"very professional and knows the product"

"Technician was friendly, willing to explain well the problem and cure."

"Timing was great great combination of work very friendly to talk to and was able to answer questions"

"Glad my new plan has premium service, but sad to see my brand new unit have an issue."

"MR RICHARD IS EXPERIENCED TECHNICIAN"

"professional"

"Very nice and understanding person"

"Richard is a vary thorough technician, and keeps us informed on what he is checking and why. He is a very pleasant person to talk to."

"They were very helpful."

"Brandon.is always so thorough when checking my unit. He is very knowledgeable & tells me the good things & bad things about my unit. He does not pressure me into having something done when the repair can wait longer. I feel like I can trust him & that means a lot to me."

"I was ripped off on this service call! Charged $195.00 & couldnt fix it. Previous service call put die in my system to check for leak & didnt call or come back to check for leak. All the coolant leaked out! I paid for the dye & service call for nothing. Your person only wanted to sell a new unit! Your representatives are crooks & cant be trusted. I have purchased a new unit for $2,000 less than your price & was installed the day after I called. Your sales person asked for my phone to put in a good report on himself. Extremely disappointed in your company. Your technician who actually found the problem was honest, but not sales agent sent with him."

"He was very polite and helpful."

"System was installed improperly the first time, due to Salesman screw up. Had to redo system, now working properly. In hindsight, I should've gotten another estimate. Still can't believe we spent $23,000 to replace a 1,700 sq. ft. home system. Kicking myself in the ass now."

"Christopher was very professional and knowledgeable of the System we have and did a most excellent service for us. Thanks for all you do."

"Brandon did a great job and was very helpful"

"Arrived early and very friendly service!"

"The service seemed to go fine, but the technician said he didn't have to check the thermostat, and he didn't. When I went to adjust the temp a couple of hours later, the thermostat would not go on. I called and the tech came back out and fixed the problem but it was a hassle I didn't need and could have been caught initially if the tech had just checked it out."

"Professional, knowledgeable, and thorough service... great service!"

"Very informative and professional"

"Very professional and personable."

"Tech knew what he was doing! Second Tech arrived as first was finishing job. Did not know why two were assigned for cleaning job."

"Richard arrived on time, was friendly and professional. He answered my questions to my satisfaction. I had scheduled to have my water heater flushed at the same time of the HVAC service but he stated he did not receive the order. He contacted the office and informed me that the service would be provided in November.Richard wore a mask and booties over his shoes."

"The technician did a thorough job both inside and out while inspecting my HVAC system. By the time he departed my system was in optimal condition."

"He was very knowledgeable"

"You werent able to do the job twice. Both times because your tech didnt have an extension ladder. I even told you to send one out when I called to rebook the second time."

"Prompt on time service. Through and up front with what they thought I needed and not needed. Gave cost effective solutions to minor issues."

"Charles Craft explained everything in detail. He was professional and pleasant."

"Mr. Richard always does excellent work."

"Steve and Kenan were very personable, polite and knowledgeable. Appreciate the fact they came out the same day I called"

"The technician has always inspected the unit and explained if there were issues and how to correct. Also will let us know what the next visit may need."

"everything great could think of nothing to improve"

"The tec was rude...never got a call...just showed up. Charged me 311.00 and it still doesn't work right"

"tech was very thorough and explained what the problem was and it was not the unit itself but a water pipe issue"

"excellent service real professional. job looks great."

"Very nice customer service"

"The technician, Brandon, is always nice, friendly and asks if there are any issues. He completes the service call, informs me if there are any issues, and asks if I have any questions."

"The knowledge & helpfulness of the technicians"

"Technician let me know that the UV light is no longer working. He told me it was noted the last time I received service (nearly a year ago!!) that the UV light was dead at that time due to technician error. The install was not done correctly, drip tray kept filling over, which shorted the UV light. Why did I pay all that money for the light, when it was NOT working when I believed it was..?"

"Prompt Service!! Very Nice Guy!"

"He came on a Sat, (I think). He was very knowledgeable about my problem and didn't' seem to mind helping with what turned out to be a simple problem"

"The rep was nice and knowledgeable!!"

"There was a problem with my unit= - I was not offered a cost of just replacing the unit. The only solution was a to join the monthly maintenance program for 10 years to cover all cost. When you calculate that cost it is a lot more than just buying the unit straight out and even including the year maintenance service."

"Service Technician answered question needed answering. He was also polite and courtesy."

"Lester was great. Friendly and knowledgeable. I dont know the name of the young man who assisted him but he was wonderful too."

"Great job!"

"In and out quickly and showed me some things that need some work. Knowledgeable"

"Wasn't home the day I had scheduled Chris came. I had doctor's appointment."

"On time as scheduled"

"The tech was scheduled to be there between 10 and 12 I. The morning and arrived at 11:45. I was sitting there awaiting his call He was in a hurry and another tech came over to help. They both scurried around and finished and left by 12:45. It makes me question the quality of the visit. Im hopeful they did what was needed but it was obvious they had other work to to and I was left wondering about the service call. Not the best thoughts"

"Kennan and Lester were very professional."

"We could not have asked for a nicer person to come to our home, He expa=lained everything he did"

"You forgot to replace the intake filters"

"He was very thorough and explained the service he performed."

"quick, timely and courteous service"

"Brandon and Terence were professional and very courteous."

"Very patient tech who waited out the rain to keep the appointment."

"Teck. showed up a couple hours early. He was unable to complete due to parts he didn't have to complete job"

"Technician Joseph was awesome. Knows what he is doing. In addition, sales rep. Jonathan was just as impressive."

"Professional and knew what he was doing Explained all he did"

"Always on time. They keep you informed throughout their service work."

"Finally I think an ongoing issue is corrected after several attempts."

"The technicians were very efficient, quiet and professional."

"Chris always does a professional job."

"Tech was very efficient and he explained everything to me."

"Separation in molding around attic, small rust stains to carpet but overall everyone and service was great. Thanks"

"My husband figured out the problem not the service tech. It was a completely different problem than the tech told us it was. Then he has left parts off the unit lying on the floor"

"Technician Brandon C. Was very knowledgeable and performed with expert advice."

"The service person was knowledgeable and professional."

"He was very professional and had good customer service skills."

"Quick, and he did a good job"

"Brian is brillant. He represents your company with great intentions. He goes that extra mile!!"

"The technician was very prompt and professional in the way he performed the service."

"The tech was very knowledgeable about what needed to be done."

"Tech on time; professional; helpful in checking water leak under house; **Did not check Hot water heater installed at same time as A/C unit ??"

"They were timely, quick, and knew exaclty what they were dealing with after troubleshooting the problem. Smart men."

"Always very courteous and on time. Answers any concerns that I might have"